1241 comments found.
what is the use of chat when the customer can’t reply?
Hi,
Not sure I understand what you mean, can you clarify a bit please?
is it possible to customize the form for creating ticket as customer? i want to addition request.
Hi,
Yes, you can edit custom fields to it from “admin > settings > help center > new ticket page”.
Hey! I’m curious about the SaaS potential here. Could this be structured so that users can sign up and get their own branded help desk instance? I’m thinking each user would have access to an AI agent, live chat functionality, and the full help desk suite 
Hi,
Not currently, but it’s something we’re looking into adding with a future update.
I recently purchased your script I liked it but i have a question. My goal is to provide a single-login experience for customers — once they log in to my eCommerce store (built with Laravel), they should be able to access their support tickets automatically without needing a separate account or password. Does BeDesk support a Single Sign-On (SSO) feature?
Hi,
There’s no built-in support for SSO currently, it would require some custom modifications.
Can you help me with the API configuration to fetch user order details on my website? I followed the BeDesk documentation, but I’m still facing an error.
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Thank you so much ticket created
Changing logo does not work. I have tried clearing Cache. I have downloaded the orginal bedesk logo from images folder and re uploaded logo so its the same size are original logo and nothing works.
Hello, the demo says “No input file specified”. I am realy interested in this script, but the demo not working. Update: Now it comes with 500 Server error.
Hi,
Sorry about that, demo should work properly now.
Thx
Do you have a KB only script like you have https://support.vebto.com/ at? Looking for just a KB script
Hi,
We don’t have a separate script for just knowledge base, but you can disable the other functionality via permissions and leave only kb enabled.
Thank you for the awesome software!
I’ve created a text since yesterday and still didn’t get a response
Hello Team Vebto,
Your official demo when a user logs in here https://bedesk-demo.vebto.com/ returns an ERROR 500: 500 Internal Server Error nginx
Fix it. Please it dosen’t require creating a ticket. Something may be the challenge at your demo server. Cheers.
Also, the CodeCanyon is still showing last update as October 25 and not November 10.
Hi,
Demo site should work properly now.
CodeCanyon was updated to latest version, but you can always update to latest version from admin area after installation as well.
Hello Team,
When i install the app, at the top of the page it shows “There was an issue loading this page”. Help me
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Hi, i try to add attribute as conversation, i follow same category but when customer creating ticket, its not showing,(demo)
Hi,
Not sure I understand, can you clarify a bit please?
i want to add a custom form inside of the customer dashboard, so instead of subject and message only, i need create new input/dropdown, and it can only be done inside the attributes in admin dashboard right? when i try to add, its not showing even i put conversation type
Hi,
Can you create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
How to hide and remove the login button if we don’t want it on the page. Is there such a possibility?
Hi,
Currently it’s only possible to hide registration button from “admin > settings > authentication” page. Removing login button would require some custom css code.
I would like to know about some features before purchase:
1. Is it possible to send tickets with “bug” status into Jira? And retrieve Jira issue status later to update ticket status on your platform?
2. Is it possible to group users by one company? So all users within the company will see their tickets?
3. Is it possible to connect AI agent with API into 3rd party messengers?
4. How can I sync my app login data with your platform, so when my clients click on Support System from my app – they will instantly logged in into your app?
Hi,
1. There’s no built-in integration with Jira currently, but this could be done via BeDesk API.
2. Not currently, but it’s something we’re looking into adding with a future update.
3. Yes. BeDesk livechat widget uses the API, you can use the same one with 3rd party messenger as well.
4. There’s no built-in option for this currently, it would require some custom modifications.
How can I disable it that you have to be logged in to view support article as I’m currently having this issue
Hi,
You can control this by adding or removing “View help center” permission from “guests” role in “admin > roles” page.
That is already enabled but I’m still having this issue
Just sent a message to you.
Still waiting for a reply also why on earth was my ticket closed by an agent without me getting a reply
Sorry about about the delay. We’ll get back to your ticket shortly.
Hi,
Just had a quick question on the underlying technology beyond PHP.
Which version of Laravel is being used (L12?), and which version of React for the frontend?
For websockets, are you using Laravel Reverb or which library for the chat tool?
Thanks!
Hi,
Laravel 12 and React 19 is used currently. For websockets, you can select it from settings page, either reverb or pusher/ably.
I understand that this is not a SaaS application yet. So, can you please clarify the meaning of extended license for this app?
Hi,
Extended license currently would be required if users are charged for using BeDesk in some way, for example, if you have paid support.
can you make the log in via oauth2?
Hi,
Can you clarify a bit on which login do you mean specifically?
as a customer to create a ticket
You can enable login via google, facebook and twitter from settings page in admin area, if this is what you mean.
Two questions one does the platform support RTL languages and the second one how can I integrate Slack?
Hi,
Yes, RTL is supported.
Regarding Slack, what kind of integration do you mean specifically?
How can I get real time notifications regarding slack why’s it mean, can I get email notifications as well?
Yes, you can get notifications both via slack and email. Click on notifications icon in bottom left corner in and then on “Settings”, you can configure which notifications you want to receive on on which channels from there.
Thank you! I have one more question is the landing page included in the source code? like this one – https://bedesk.vebto.com
This landing page is not included.
how can i activate RTL on the languade please ?
Is there a way to bypass the fpassthru extension? Some service providers do not support the fpassthru extension.
Hi,
Unfortunately not as it’s required in order for some functionality to work properly.
After checking you change log I noticed whatsapp integration has not been include pls till when are you going to include it because I can’t buy it now without whatsapp integration. I am already using whatsapp for my clients so I need the script with whatsapp
Hi,
We’ve no exact date for it yet unfortunately.
