1242 comments found.
After checking you change log I noticed whatsapp integration has not been include pls till when are you going to include it because I can’t buy it now without whatsapp integration. I am already using whatsapp for my clients so I need the script with whatsapp
Hi,
We’ve no exact date for it yet unfortunately.
Does this supports Ai automatically replying email?
Hi,
This is not supported currently.
Hi, i see i’m not the first wondering if this supports Microsoft 365 login. is it in this latest update?
Hi,
If you mean for importing emails via IMAP, then yes, it’s supported. You can set “authentication type” as “OAuth” when adding IMAP connection from settings page.
Hi, thanks for your replay. And social login using outlook?
Not currently, but it’s something we can on the roadmap for a future update.
Hi,
I purchased your theme a few months back, and just had the need to install and use it. I purchased your other two add-ons a few days back.
Question: I’m unable to find Licenses and updates tab under Settings -> System menu as shown in the image https://support.vebto.com/storage/article-images/c1efd73b-c401-4e2f-90b3-148c75ab2ee9.webp
Can you help me with this please?
Thanks.
Hi,
Make sure you have the latest version from CodeCanyon, these tabs were added in last version only.
I have a question. When we add the live chat widget to a website, I would like the customer’s conversations to be saved in case the customer responds the next day or three days later. Is it possible to configure this so that when a conversation starts, it is not deleted so quickly?
Hi,
Conversations are never deleted on BeDesk side. However, unless logged in, customer will only be able to see previous conversations in livechat if they use the same browser or device.
The customer can log in from the live chat or something like that. That’s what’s happening. The chats are deleted very quickly, within hours or the next day.
Do you mean those chats are not visible in agent dashboard as well?
Update Changelog please! Since 11th October
Hello how about WhatsApp intégration for support system (Omni Canal)
Hi,
We’ve no ETA for this yet unfortunately.
does this script support whatsapp api integration?
Hi,
Not currently, but it’s something we have on the roadmap for a future update.
Pre-sale: “Fully rewritten BeDesk in React” can you explain abit details? BeDesk will be using react instead of angular? Thanks
fully react?
Hi,
Yes, but this rewrite was quite a while ago already and not with the latest update.
thanks, you are planning to update besesk fully in react?
The current version on CodeCanyon is already fully in react.
you mean beckend and frontend are using fully react or just FE? thanks
Just frontend. Backend is in PHP/Laravel.
Vebto nice work, can you thell me if system also support api options that can be this all systems avalible to be able integrated to any cms or webpage? Or if i missed this part didnt see it can you point me to docs api of the system? Thank you.
Hi,
BeDesk website and widget both use an API, you can use the same one to integrate to 3rd party cms/website, so any anything that is possible on the website can be done via API as well.
You can find documentation from “developers” panel in account settings page.
Hello,
First off, great product! I do have a question, though, about the product as it stands. Based on the current functionality and licensing, if I wanted to set this up for multiple customers, it would require numerous separate installations. If so, does this then mean you would need to pay multiple times for each installation?
Hi,
If it’s completely separate customers and domains, then yes, you would need a separate license for each.
If you are hosting it on your own site (eg. customer1.site.com, customer2.site.com) then a single license would suffice.
Thanks for that, to clarify even if you used this product for multiple customers but they were split by subdomains would this still require multiple licenses? So it would be still seperate installations but all connected to a single domain but use sub domains for each customer? Thanks
Single license would suffice in this case.
Hi and congratulations on this script. I’m considering purchasing it, but it seems I can’t currently manage multiple users with your script.
I need to create several AI chatbots to deploy on completely different sites. This will allow my customers to access their chatbot details and manage tickets.
If I understand correctly, however, this isn’t currently possible because all customers would see each other’s data. Is that correct?
I also don’t understand whether visitors can open tickets. I mean, can I embed a form into a website where visitors can open a ticket via code? Did you come?
Also, are there APIs available?
Thanks
Hi,
Currently you would need a separate installation per user in this case.
Visitors can open tickets either via the form on BeDesk help center or via chat widget.
API is available. BeDesk site itself uses the API so anything that is possible there can be done via API as well.
Hi there!
I see that the “Last Update” field here on CodeCanyon says the script was updated today (11.10.2025); however, the changelog is still showing the last update in September. So, was the script actually updated, but the changelog wasn’t? I also see that both addons have the same last update date.
Hi,
Updated changelog will be available later this week.
So to clarify the script was updated, but CL wasn’t?
Yes, changelog was not updated yet.
1.What is the difference between live chat addon and ai chat addon. please explain clearly.
2. Will ai chat bot transfer the current ongoing chat to live chat agent, if user asks for it?
Hi,
1. Livechat addon includes with livechat widget as well as related functionality on BeDesk side. AI agent includes all AI based functionality to both chat widget and BeDesk.
2. Yes.
Can I sell subscriptions and services to my SaaS customers?
Hi,
There’s no built-in subscriptions or payments functionality included in BeDesk currently.
Hey Guys,
I’m the owner of a BeDesk license since a couple of years, and still haven’t used it yet. So the upcoming weeks I’m testing things out.
I have a question about sending messages using BeDesk. When I reply to a customer, do I have to add a signature manually to each message? Or can I configure this in a particular place?
Thanks in advance,
Kind regards,
Jordy Boutier
Hi,
You can edit email template to add signature to all outgoing agent replies.
Thanks! Where can I find the email template option?
You can edit template files in “resources/views/tickets” folder.
Ok, so this has to be added manually in the code as far as I assume?
Yes, you can paste your signature at the bottom of that file (either as plain text or html) and it will appear in emails sent out by BeDesk.
Hello, I would like to have a few questions answered before purchasing. Is there a way to display a “Create Ticket” link directly on the homepage, or even the entry form? Are all CSS files accessible and customizable?
Thanks and regards
Hi,
Yes, you can add a link to create ticket page or elsewhere via menu manager in settings page.
Full sourcecode is included and you are free to edit it, if needed.
Thx for reply.
Hi, We think this product is the best one out there for self hosting. We would love t know if you have any ETA of multi company features. Don’t mind to pay license each company, but would love to have overview between all of them. Thanks!
Hi,
Which multi company functionality specifically do you mean?
we have different products with their own website, support email and kb. Would be awsome if they can be managed within a single support tool.
We’ve no ETA for this functionality yet unfortunately.
