16303 comments found.
1) in your website deep links option available now ?. 2) in your app wt abt any shipping methods option in india pls let me now like shiprocket tracking ? 3) Multistore buying option available in app or website, like two vendors iteams buy in one time.
1. Deep link is available now. 2. Shiprocket is coming soon 3. Multistore buying is available both in app and web Thanks.
When you will release v10
We are trying to release within this week hopefully.
How do users track their shipments? For example, how can they check if it’s in the preparation stage or has been dispatched? Do you have a system for this?
Yes shipping tracking is available for this item already.
i have the same problem with this person can you guys help me with this please
KingofCodesplease I like to draw your attention to the following:
1) Registration process: When seller or buyer register by clicking it tells them code has been sent to their email and no code will be received.
Pickup point orders: there should be a notification when the orders arrives their respective pick up points. for example I am in America and I have selected a pickup point in Canada. there should be an expected date item will arrive my pickup point and I should be notified when my item is available for pickup at the pickup point.
3) Item on the way: There should be a notification that the item has arrived before moving on to mark as delivery. for example an item is shipped from one state to another state or city and the buyer is supposed to pickup from the last bus stop. there should be notifications when the item arrives.
1. Check that if the mail is turned on from Admin Panel > Marketing > Email Templates > Seller Templates
2& 3. Check the notification settings from Admin Panel > Marketing > Notification > Notification Types – Customer
If this settings are on and your smtp is working perfectly, if not then create a ticket at http://support.activeitzone.com
Thanks.
Hi, in the seller/dashboard, when i select the seller/profile on the top right dropdown i alway get redirected to the following message:
Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
this is under my demo account and its activated and verified
Its like the link is missing because i just tested the live demo of active-ecommerce and the profile tab just take you back to the Shop Settings page again.
I have just checked, the profile of seller is working perfectly in the demo. Please check again.
I have, and on my script its not working, i did create a ticket for another issue, and provided the admin login details, so you can use tthe detail and check yourself if you like
Would you please mention this issue on your that ticket?
I have just created a ticket and provided a video and login details so you can test
What is your item support ticket no?
ID #3170
Can I set up this site on multiple subdomains?
Nope, this script should be registered and activated on a single domain. Thanks.
Let’s assume I have 10 customers. Do I need to purchase this product individually for each of my 10 customers, or can I use it on an unlimited number of domains if I purchase an Extended License?
No, you will need to purchase a separate license for each of your customers. For more details, you can check Envato’s license page here: https://codecanyon.net/licenses/extended
sir can i change my main domain to other domain and how to change?
Yes, you can change the domain as per your requirement. Please follow the documentation carefully to activate the new domain, and then remove the files from the previous server and domain.
image url
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Hello good day.
please I have a question what’s the meaning of (Disable image encoding?)
I always edit my product images withe the product names to rank for image seo but when I try to check the image like add the image link to my description box I noticed the image name have changed…
Then I thought it’s the encoding that’s doing it then I disable but the name is still not showing the original name…
Check demo it’s same thing.
Ok we will check and if we get issues we will fix.
Okay Thanks, check demo too is image name in the uploaded file shows the image name but the link is now changed. I take out time to re-edit my products image url name but I get to know it gets changed and it’s not good for image seo.
I checked here then see that the image encoding is to reduce image size not the name.
Btw you guys are doing a very good job If this issues was not in demo too I will subscribe support to get it fixed but now it’s same in demo and I have paused from uploading products and I will have to reupload images back onces it’s fixed.
Any timeframe when it will be fixed?
We’ve added this fix to our development pipeline, and it’s scheduled to be resolved in one of the upcoming updates. Thank you for your patience and continued support!
Okay, thanks for the reply am glad the issues have been noted and added to pipeline.
Are you launching the shipping version also like ship rocket in version 10. Becasxue you asked for crdentials . so i aksed
Nope this will not with the main item. It may with another separate addon.
Are we getting on this release only sir ?
Like that addon also on next week
Yes while it will finished it will be released surely.
Can we expect that addon next week
We’re expecting to release it next week, but the marketplace approval process is beyond our control, so we can’t confirm the exact release date. By the way, did you cooperate with us regarding the credentials in the support zone?
Wouldn’t it be good to add a plugin or feature like All in One WP Migration in WordPress to back up the site?
That way, if there’s a problem with the site, we can revert to previous backups.
I gave your friend 5 stars, congratulations.
Thank you for your positive review! Currently, our system doesn’t support exporting products from WordPress to our item. However, we can check your project — please feel free to open a support ticket regarding this matter. Our team will analyze it, and if possible, we’ll include the feature in a future update.
Please note, our support system is offline on Fridays and Saturdays (weekly off days). Once you’ve submitted your ticket, kindly share the ticket number here so we can prioritize your request.
Considering purchasing an Extended License.
My questions:
Are you planning to modernize the website’s homepage or product pages?
Example 1: - It’s not clear that the banner below the header menus is a slider. Wouldn’t it be better to have an arrow icon on the left and right?- Image: https://ibb.co/Pz5zkRvR
- Site: https://www.n11.com
Example 2: - The grids on the homepage could be made more modern. Image: https://ibb.co/kscNLckk Site: https://us.fleetcart.envaysoft.com/en
Example 3: - Wouldn’t it be better to have a sidebar on the products page and add sections such as discount coupons, ask the seller, delivery time, and discounted products to this sidebar?- Image: https://ibb.co/wr65TXNF
- Link: https://www.trendyol.com/calliel/leke-karsiti-etkili-aydinlatici-cilt-tonu-esitleyici-blemish-bubble-120-ml-p-900145643?merchantId=830154&boutiqueId=61
I THINK YOUR SITE IS REALLY GREAT, BUT I BELIEVE THE SITE’S APPEARANCE WOULD GIVE CUSTOMERS A LITTLE MORE CONFIDENCE. ASIDE FROM THAT, I’M CURIOUS IF THERE WILL BE ANY UPDATES TO THE SITE’S APPEARANCE.
PLEASE PROVIDE INFORMATION ABOUT THE ESTIMATED TIME FRAME FOR THE NEXT UPDATE.
- On average, when can the update be expected? In one month? In three months? - What features are you planning for future updates?
THANK YOU IN ADVANCE FOR YOUR ANSWERS.
Thanks for your comment! We’re currently in the final stages of preparing version 10.0, which we plan to release next week. This update includes a brand-new header and homepage with a fresh, unique design. We’re also upgrading the product listing and product details pages. We hope you’ll love the new look and experience!
Wow, you’re amazing, sir. I’m so glad I chose your theme.
Thanks
First of all, you have a very nice website, well done, congratulations.
However, I keep getting Error code: 500. This error is also present on your website. What could be the reason?
Sorry to hear about the issue you’re facing. Could you please let us know which specific option or feature you’re experiencing this problem with?
I posted here because my issue requires urgent resolution. However, I also created a support ticket. I provided more detailed information there and recorded a video. I would appreciate it if you could review it. (#3145)
As weekly off days, our support system is offline on Friday and Saturday.
Is the release date for the new update known? And what kind of features are you planning to add in the new update?
Thanks for your comment! We’re currently in the final stages of preparing version 10.0, which we plan to release next week. This update includes a brand-new header and homepage with a fresh, unique design. We’re also upgrading the product listing and product details pages. We hope you’ll love the new look and experience!
Hello,
I was using early 9.8 version, and when we updated with your new update by downloading new and uploaded update.zip file and click on update button from admin then I got this error. ( Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. )
My developer saying that some table missing?
Also you saying in update automatics update what that mean? why my theme is not updating automatically?
It’s clear that the files on your server haven’t been updated correctly. A required database table is missing from your MySQL server. Please download the item again and upload all files properly to your server — once done, everything should work correctly.
What about the auto update? why not I can update from direct admin by just putting my license key, why its required to attack file?
Because this is a full web application, not just a mobile app that loads only the frontend portion, some updates may require database changes as well. Therefore, the type of update process you’re requesting isn’t possible for this system.
1) In This app code and website deeplink option avble. 2) wt abt shiping modeal option in india pls let me now. 3) in this code Multistore buying option avble at singal same time.
We do not understand your question. Are you using this item?
Hello — I have a question about how payments work in the system. Is it possible for each store to set up and use its own payment credentials (for example, the store’s PayPal account) to receive sales directly? What I’d like is to offer the payment methods supported by the platform (such as PayPal), but allow each store to enter its own information in the dashboard and receive the funds directly into its own account, without the payments being processed through or passing by my personal account. In other words, I provide the infrastructure and payment options, while each store manages its own credentials and receives payments independently.
Thanks for your question! By default, payments in the system are processed through the admin’s configured payment gateways. However, the feature you’re describing — where each seller can connect and receive payments directly using their own credentials (e.g., their own PayPal account) — is not available in the main version.
If you need this functionality, it can be implemented through customization, where sellers can input their own payment credentials in their dashboard and receive payments directly. Our team can assist you with this as a custom work if you’re interested.
Hi, I have one more suggestion. Currently, when creating a new coupon, there are options for Product, Product Total, and Welcome Coupon. However, there’s no option to create coupons for other categories, such as Free Shipping or Shipping Discounts. I suggest adding all of these options to create a more comprehensive coupon system. Thank you.
Thank you for your great suggestion! We’ll enhance the coupon system in future by adding more types.
we are from Pakistan, and we select pak Rs and sambal, but your system show indian sambal , thats why customer not click our link, they think its other country site https://prnt.sc/9juURsN9IyaV
Please create a ticket at http://support.activeitzone.com
i already create ticket, but your operators says, that you are attaching local payment gateway from your own developers, thats why, we not provide you service.
Yes, that’s correct — if you or anyone else has customized the item at the source code level, we’re unable to provide proper item support. As per Envato’s item support policy, support only covers the original item, not any customized versions. However, our support team is already in communication with you through the support channel.
