6739 comments found.
how to send bulk email to staff login details please guide
Unfortunately currently, there is no option available in Smart School to send bulk emails for staff login credentials similar to the “Login Credentials Send” option available for students under the Communicate module.
For staff members, login credentials are automatically generated and sent to their registered email address at the time of staff account creation.For security reasons, the superadmin cannot view an existing staff password. However, the superadmin can reset or change a staff member’s password from the staff profile page and then manually share the new credentials with the staff member if required.
Hello, Ticket support isn’t working and I used support@qdocs.net to pass my concern but it was not attended to.
My server meet all requirement in the process of installation but still geting installation error in the process. I have sent message to the above mail. Please kindly look into this issues.
We have replied to you regarding this via our support@qdocs.net email. Please check and respond there, so our support team can assist you.
Thanks, I have replied
How to integrate and configure it on the website’s homepage, as well as in the demo. A video capture would be appreciated. Ticket support isn’t working.
We’re sorry to hear that you’re unable to submit a ticket on our support portal. If the portal is still not working, please email us at support@qdocs.net with your issue details and Smart School purchase code, and our technical support team will help and solve it.
Dear Support Team, I am position my issue here because I am unable to create a support ticket on the support portal. I earlier registered the script on different domains and those domains have expired. I have now installed the script on a new domain but when activating the script it tells me that I have already activated the code on different domains so I am unable to activate the script on my current domain
Kindly assist me to deactivate it from my previous expired domains so that I can activate the code on my current domain.
Thank and Regards.
We’re sorry to hear you’re still unable to submit a ticket on our support portal. If the portal isn’t working, please email us at support@qdocs.net with your purchase code and the expired domains you want to remove. Our team will review the details and remove your purchase code from the mentioned domains.
I have sent an email to support. Kindly check and assist. Thank you.
1. themes are outdated not using latest UI and css javascript libraries, can we have update on this
2. can we have aws for all type of files hosting
Please check following anwsers of your queries -
1. With upcoming updates, we plan to introduce a modern UI for Smart School, including a dark theme. So we will try to add these in upcoming updates.
2. Unfortunately currently there is no option aviliable for this however wee will try to add it in upcoming updates of Smart School.
I kindly ned help. During installation on cPanel, I have followed all the steps correctly. However, it gets stuck at the last step.
When I try to create the super admin user and password, after filling the form and clicking OK, it just reloads the same form instead of moving forward.
Please check this article: https://smart-school.in/article/installation-issue it may help resolve your installation issue. Further if you’re still facing the same or any other issue, please contact to our support by opening a support ticket. We provide customer support through our support portal, https://support.qdocs.net, so please open a support ticket with your issues; our technical support team will help and solve it.
Thanks for the feedback. Please after installation, where is admin login url? I have tried mydomain.com/admin, mydomain.com/admin/login, etc. but it takes mr to user login page instead. Kindly assist
I have been able to see the admin url now. Thank you.
Hi.
The following strings are not translatable in your script:
1. EPF Code
2. IFSC Code
3. Local Identification Number
4. Successfully Changes Saved
Some of the phrases are present in the language file, but they will not change on the frontend when updated.
Kindly make them translatable, please, as these terms do not apply in the countries where some of us use your script from. It would be beneficial to change to terminology that our staff and customers are familiar with.
Thanks
Thanks for your feedback and reporting this issue. Please contact our support portal for this, our technical support team will try to help and solve it.
We provide customer support through our support portal, https://support.qdocs.net, so please open a support ticket with your issues; our technical support team will help and solve it.
If you want, you can continue with the ticket #2731, where we have already replied to you.
Once again, thanks for your prompt reply. I appreciate it. I will proceed to the support hub and continue with Ticket #2731. Cheers.
Your Ticket System is not working. I have tried creating a (NEW) Licence Reset request for the past 40 minutes, with no success. I have also tried on your new (temporary) support portal: support.qdocs.in , and nothing worked.
I’ve now used an old ticket to post the request (Ticket: 2731), which is not my ideal pathway. I need to be able to create NEW tickets for new issues. Please assist.
Thanks.
We have replied your for this in your ticket #2731, so please carry on there.
Do you have feature to restrict some Student and parents accounts just like Teacher ac.
After the Student and Parents log in to see their Dashboard , we want to control what we can assign them
I do not see that in your demo where to see it in action?
In Smart School you can enable/disable Modules for students and parents from System Settings > Modules from admin panel login, please check this https://i.imgur.com/uaKSXoX.png screenshot. So if you disable any module like if you disable Library module for student then Library module and its all functionalities will be disabled for student and will not show in student dashboard from student panel login and same goes from parent if you disable any module for parent. There is no option currently aviliable from which you can disable or restrict particular functionality for student/parent same like for staff through Roles Permission module.
Further if you have any doubts or facing any issue then you should contact to our support. We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
hello, we cann’t make new ticket in QDOCS, please guide me
i’ve renew support ticket, but cann’t create new ticket
We have replied to you in your existing support ticket #5459. Please check and continue the discussion there with the details of your issue so that our technical support team can assist you and resolve it.
Hello, PRE-ORDER QUESTIONS
1. When will the Flutter app be available on iOS and Android? 2. For attendance, can “One Click Attendance” be set to “Present” by default? For payments, is it possible to set “PAID” in the same way? 3. Is there an option on the platform to send notification alerts to parents, teachers, etc., or to display chat alerts? 4. Can the platform automatically block a user if they haven’t registered a payment after “x” days?
Thank you very much. If those options exist, I will purchase it immediately.
Please check the following answers to your queries:
1. Currently the Smart School mobile app is only available for Android, and the Smart School Mobile App iOS version was under development as a native iOS app, but since many versions are lagging to release, we have finally decided to move both Android and iOS app development using Flutter, so a single code base can be used to manage both Android and iOS apps, but it will take time to release the Flutter-based iOS app.
The Smart School Flutter App is in the final phase of development and will be released soon. However, it is expected to take approximately 2 to 3 more months to complete and release.
2. Please note that if QR Code / Barcode / Biometric Attendance is disabled from System Settings > General Settings > Attendance type (https://i.ibb.co/dsdmJJpX/attendance-type.png), then by default attendance is marked as present (https://i.ibb.co/zTJx0gf8/disable-present.png), and if it’s disabled, then by default attendance is marked as absent (https://i.ibb.co/3yt03MMy/enabled-absent.png) in Smart School Attendance (for both student and staff attendance).
Regarding “For payments, is it possible to set ‘PAID’ in the same way?”: please note that there is no such option available for this in Smart School. It would also be incorrect to show fees as paid without an actual transaction, as payments should always reflect real transactions to ensure accurate reporting, notifications, and financial records.
3. The SMS/email messaging feature is already available, and you can send messages or announcements or notification alerts to students/parents/staff from the Communicate module.
Also, in Smart School, there is an option present to send email/SMS notifications to students and parents. So if you enable notifications from System Settings > Notification Settings and your email/SMS and cron have been configured properly in your smart school, it will send notifications to students and parents automatically for notifications that you have enabled.
So, for example, in Smart School there is an option present to send email/SMS notifications for fee reminders to the students and parents. So if you enable these options from System Settings > Notification Settings and your email/SMS is configured properly in your Smart School, it will send notifications to students and parents automatically for fee reminders.
4. There is an option to lock the student panel. If the Fees Remaining option is available in System Settings > General Setting > Fees in Smart School, then if you enable it, you will see an option for Fees Payment Grace Period Days (https://i.ibb.co/Lznz4z25/lock-student-panel.png) in which you can set the days so if you do not submit the fees during the grace period, the student’s or parent’s profile will be disabled once the grace period is over. Only the fees page will be accessible when the student panel is opened. Please also check this https://smart-school.in/article/how-to-manage-fees-settings article for more details.
Please also once check these https://smart-school.in/category/multi-branch articles for Multibranch and these https://smart-school.in/articles articles to understand the features and workflow of Smart School. and check our Smart School demo at https://demo.smart-school.in/site/login and here you can click on role name and it will autofill username and password and then you can login to the account.
Further if you have any doubts or facing any issue then you can open a pre-sale ticket at our support portal https://support.qdocs.net/ so our team will assist you there.
Hello, could the chat icon (in the top right corner) change color or display the number of unread messages when there are new messages? Otherwise, the chat system is inefficient.
Unfortunately currently there is no option available for this in Smart School however we will try to add this feature in upcoming future updates of Smart School.
I’m registered long ago , But Now I’ve just bought the Android application , but While I set up it , I got this error in the mail Smart School : School Management System Alert! You are using unregistered version of Smart School. Please click here to register your purchase code for Smart School.
We have replied to you for this in your General ticket #9220, so please check and continue there.
Hello,
I am encountering a major issue with the discount management system. For instance, if a discount is defined for the 2024-2025 session with an expiration date, and then the 2025-2026 session is created, the 2024-2025 discount continues to appear in the list. This forces us to manually create new discounts for the 2025-2026 session, resulting in an unnecessary accumulation of discounts from the previous year. The time spent sorting and finding the correct discounts is significant and completely counterproductive.
This situation is unacceptable, especially since the software is supposed to simplify our processes. Instead, it is complicating our work, which defeats the purpose of the tool.
The explanations provided regarding fee management do not address this issue. It is crucial that this flaw be acknowledged and fixed promptly. We cannot continue working under these conditions.
Morning, i have some issues since 1week now, i can’t upload files in the app. i host it on an nginx server, i set the base url and the file upload path (/var/www/myapp/uploads), but still not working, i’ll appreciate your kind support on this matter. Thanks
You can check this https://smart-school.in/article/nginx-installation help article for installation and configuration of Smart School in Nginx server. Further if you have any doubts or facing any issue then you should contact to our support.
We provide customer support through our support portal https://support.qdocs.in so please open a support ticket with your issues, our technical support team will help and solve it.
Issue resolved, thanks !
Hello, I can’t access the support site.
We have moved our support portal from https://support.qdocs.net to https://support.qdocs.in/ temporarily due to some major maintenance of https://support.qdocs.net , please open https://support.qdocs.in/ instead of https://support.qdocs.net .
Hello, When do you plan to release new exciting updates?And the accounting module, when will it be available? Think about improving the display of the schedule by adding the break and the
Please note that the upcoming update of Smart School is expected to release in 2 – 3 months. Additionally, our work on the accounting module,which will provide full accounting features, is almost in its final phase of development and is also expected to be released with the upcoming Smart School update.
Is there any discount both on all smart school code in short time??
We don’t provide any discount on the regular license of Smart School or its add-on products, but if you are planning to buy the extended license of Smart School or its add-on products, then we can give you a good discount on it. Please contact our support at https://support.qdocs.net by opening a pre-sale ticket to get discounted prices for extended license.
If i buy script,app and addon bundle,you mean there is no discount for all???
Please note that the Smart School Addon Module Bundle Pack includes 10 addon modules (along with all future addon modules) for Smart School, offered at a 40% discount compared to purchasing the addons individually. This is also mentioned on our Codecanyon page for the Bundle Pack (please check this https://i.ibb.co/j9Cbzryg/bundle-pack.png screenshot for details).
Since the Bundle Pack is already available at a discounted price, we generally do not provide any additional discounts. Also, please note that we do not offer discounts on the regular license of Smart School or its individual addon products.
However, we recommend that you contact our support team by opening a pre-sale ticket for the products you are interested in. We will review your request and let you know if any further discount is possible. So please open a pre-sale ticket at our support portal https://support.qdocs.net for it. .
1: Just as the Discount and Print options appear in the pop-up window for a single payment, the Print option should also appear in the pop-up window after several months. Otherwise, after collecting the fee, you will go to select the minths and then select Print, which is time-consuming.
2: At fee collection Paid fees should be minimize and unpaid fees show whole due to paid fees and unpaid fees show whole which window has become bigger and has to be seen by scrolling
3: in general setting> session start months Kindly add quarter 1,quarter 2… options also
4.Kindly give addon WhatsApp balance fee and report send option
Thanks for your feedback and suggestions. We will review your points.
Sir how time taken to release new version with whatsaap sms send option? also add some above options it’s to late sir
Smart School upcoming update is under development and expected to be released by December 2025 or January 2026.
hi, i liked your software ,, want to buy, before buying i have question ,,,i have checked your complete setup,,, kindly there is issue or confession.. when i download pdf or print student profile so custom fields do not show in pdf view just main fields was there,, i need many custom fields as per our school requirements.. its good there is option but in download custom fields do not show,, let me know about it..
It’s a known issue and soon we will provide a patch to fix it, otherwise, it will be fixed in the upcoming version.
is there any short solution to cover it because i want to buy but this is main issue as i will use custom fields 80%...and in pdf or print custom fields do not come
This issue has already been fixed in Smart School through a patch. Please check these https://i.ibb.co/rRpTVygG/custom-fields.png and https://i.ibb.co/03qZwCg/pdf.png screenshots for more details. So you should download and apply the latest patch available in your Smart School, which you can download from the right-side section of our support portal (https://support.qdocs.net/) dashboard. Further, if you are facing any issue in this, then please open a support ticket at our support portal https://support.qdocs.net/ so our technical support team will help and solve it.
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