We have dedicated technical support team, please check the following things before looking for support?
- We cannot help with issues from your own customization.
- We cannot provide customizations that extended default Smart School features. What you see in DEMO is what comes with your purchase.
- We cannot provide HOW-TO advice on if Smart School is capable of doing what you want/need. Read documentation and try DEMO to determine if it will suit your needs.
- We try for fast response times but as described on our support tab, response time may be up to 1 business days. Too many issue/feature questions that do not fall under support will slow down all response times. Please investigate for yourself thoroughly before contacting us.
- We cannot provide general Codeigniter support.
Other notes and considerations:
- If you found a bug feel free to report but first check if there in new version available, probably this bug is fixed on the latest version.
- Before asking questions, please SEARCH comments , Many have already been answered.
- Before asking questions, please check Documentation
- If you are experiencing installation problem please open support ticket. You can be assisted while your server meet Smart School requirements.
- Please dont ask for support on the comments sections. Usualy you will get the answer “Please open support ticket” but if you open support ticket directly you will be assisted imidiately, now in this case we BOTH saved our time.
- If your support is expired, before asking questions consider renewing it.
- If you found a bug and your support is expired contact us on firstname.lastname@example.org we will give you fix.
- You can’t get refund once the item has been downloaded in any circumstances.
- Please do not ask for partnerships – It is not offered or considered.