We have dedicated technical support team, please check the following things before looking for support?
- We cannot help with issues from your own customization.
- What you see in DEMO is what comes with your purchase (demo site data is only for demonstration purpose and not part of purchased application. To get demo data please contact to support).
- We provide small customizations like custom sms or payment gateway integration and android mobile app customization for uploading google playstore. We also provide small customization on availability of developer resources (for customization please contact to support). Any added new or customized existing feature under clients paid customization can be add in concerning product future updates and we have reserved full rights for it.
- We cannot provide HOW-TO advice on if Smart School is capable of doing what you want/need. Read documentation and try DEMO to determine if it will suit your needs.
- We try for fast response times but as described on our support tab, response time may be up to 1 business days. Too many issue/feature questions that do not fall under support will slow down all response times. Please investigate for yourself thoroughly before contacting us.
- We cannot provide general Codeigniter support.
Other notes and considerations:
- If you found a bug feel free to report but first check if there in new version available, probably this bug is fixed on the latest version.
- Before asking questions, please SEARCH comments , Many have already been answered.
- Before asking questions, please check Documentation
- If you are experiencing installation problem please open support ticket. You can be assisted while your server meet Smart School requirements.
- Please don’t ask for support on the comments sections. Usually you will get the answer “Please open support ticket” but if you open support ticket directly you will be assisted immediately, now in this case we BOTH saved our time.
- If your support is expired, before asking questions consider renewing it.
- We provide support only on business working days/hours (Monday – Saturday 10 AM to 6 PM IST) that means Sunday or holiday its not possible to provide support.
- To check your reported issues we may ask your superadmin login and hosting cpanel/ftp details.
- Unfortunately on localhost machine we can provide very limited support due to unable to access your server machine also we don’t provide support through teamviewer or anydesk. So it is highly recommend to use your application on online hosting.
- If you found a bug and your support is expired contact us on firstname.lastname@example.org we will give you fix, if there is any patch available for the bug.
- You can’t get refund once the item has been downloaded in any circumstances. Please note that Smart School is digital item and once downloaded at your end it can not be taken back to us so refund can not be possible.
- Please do not ask for partnerships – It is not offered or considered.