3940 comments found.
Hello, there are several places (both from the Admin and the User’s backend) where contents cannot be deleted (orders, notifications, etc.) but only read. I truly hope you will fix this soon, I was expecting it in the last major update. 
Thank you.
Hello, what exactly do I need to buy to create a Rocket LMS SaaS? thanks.
If you want to use the “SaaS Packages” feature, you need to purchase Rocket LMS and the plugin bundle. Regards.
Do you mean I need to buy both of these items: https://codecanyon.net/item/rocket-lms-learning-management-academy-script/33120735 and https://codecanyon.net/item/universal-plugins-bundle-for-rocket-lms/33297004?
And which license type the regular or the extended one?
Hello,
That’s right.
Basically, it depends on your usage. A Regular License suits personal use, while an Extended License is required for commercial or business purposes.
If you would like to create a single vendor website for purposes like selling your own courses, a regular license is sufficient.
If you would like to use the item to create a multi-vendor website and invite others to sell their courses in exchange for a fee or shared revenue. An extended license is required.
Regards.
Do I need the extended license for both the main product and the plugin bundle? Thanks.
Yes, that’s correct.
The license type is tied to the business use case, and all of the products are part of the platform business.
Therefore, you will need to purchase extended licenses for both the main product and the plugin bundle.
Regards.
Hi there,
My purchase codes for various addons provided by you as part of an Extended Licence promotion package aren’t working with version 2.0.1. I’m being asked to purchase extended versions of all addons.
I’ve opened a support ticket and am aware of your 48 hr support response timeframe, but would like to plead for a faster response, please. I am behind schedule on some work that is in progress.
Thank you.
Hello, your ticket will be reviewed by our staff and they will help you. Regards.
Thank you for responding so promptly to Ticket #20435. I appreciate it massively.
However, Ticket #23835 remains pending, and I look forward to a response.
Cheers.
is it possible to add questions at Store products before processing add to cart or buy now?
Unfortunately, this option is not available in the current version. Regards.
is there a bug or incomplete workflow on ”/gift/course/” ?
The “proceed to checkout” freezes + admin gets the notifications that a course has been offered + the person doesn’t receive an email with the gift.
Also, the overlay image for the categories pages is not fetched (it’s actually not available in “edit theme > images”).
Please review it for the next update
The gift process works perfectly. Thank you for your suggestion. Regards.
does anyone of users tried agora live and kicked off live course from the platform ?? i’ve been trying to search everywhere and ask but none still answers this, i have followedup all steps to setup agora live and when i create a live course there’s nothing showed up in the course where it should be hosted
You can renew your support and contact support. We will help you. The process works correctly. Regards.
Trust me, nothing is working as expected. I have recorded video evidence showing the errors: whenever I create live sessions, if a student tries to join, the system always shows “live ended” on their side, even when the session is already in progress. In addition, the chat function is broken: the send button does not work at all.
This is not a matter of support renewal, it is a core product issue. We purchased this platform with the understanding that these features would function correctly out of the box, as advertised. Right now, they do not. Of course, I will gather and document all these issues and extend the support period, but only because that seems to be the only way to get what I already paid for to actually work.
Demo websites not working ?
Please make sure to check demos from the following link: https://rocketlms.framer.website/
Good morning. Would you please help me with assignment plugins? Thank you
Hello, Please contact our support team in CRM. Regards.
How do I edit the mobile ap landing page?
Hi, this option is not available from the admin side. Regards.
Can you please assist me regarding how i can lock section in my course? I want the student to be finish lec01 and it quiz , before moving forward to lect02 ? PLEASE, Check Ticket #23545
Regarding the issue and also this comment might be useful for others, i figured it out that I have to enable Drip Content from the settings.
Thanks, Wish that you follow up with your updates on the next month
Thanks in advance.
Thank you for informing us. You can contact our support team in CRM for probable assistance. Regards.
Kindly do not ignore and reply my comment as well:
- Video Not Secured:# Uploaded video on Own server/Youtube/Google Drive is NOT secured. I should pay $450 + for Video Security Bunny.net charges $100 approx as per storage space. (Total Rs.50,000) as i checked in your Admin login.
- Not Secured PDF:# pdf uploaded to course OR eBook are Not Secure on your platform i have checked it on your demo even if i marked it only Viewable then too it is downlodable from front end after login. So how to secure course pdf & eBook pdf ?
- Many Bugs:# After login your Admin i checked and I can see on your demo website backend coupon code showing on store front end, why? it suppose not to show as there is not even given copon show on front of website during creating coupon code however showing why?
It is your opinion that videos are not secure with options like YouTube. We disabled YT sharing in the latest update.
By the way, there are many options for video uploading, and you can use them according to your use case.
About Bunny, it is a choice. You can use another option.
By the way, the download prevention requires options like FFMPEG on your server, which costs more than Bunny.
About PDF, it is not possible to encrypt files.
It is not a bug. It is an option that helps the admin display coupons on the front for purchase encouragement. It could be disabled from the admin panel.
Ok So as of now.
- Own server hosting/Google Drive upload are NOt secured but Youtube uploading then creating course is secured due to not sharable youtube privately listed video, right?
- This means Course pdf and eBook pdf are NOt Secured at all as of now on your LMS, right?
- From Admin panel it stop displaying all store copon. I want to show some copon during festival offer but do not want to display all coupon. In the coupon section even there is not given show coupon in front of website check box or somthing like this during coupon creation however All store coupon are showing even if i want some store coupon private BUT Let’s see i want to show 1 copon in front of website like the way you are saying during festival then that only one coupon should display but rest all should be private, so how it can be done.
Please reply….
Hello,
- We disabled the YouTube sharing option in the latest update.
You can decide according to your use case.
- We clearly explained in the previous message that PDF encryption is not available.
- This option could be enabled for specific coupons. It is not an overall option.
Regards.
Hello, Thank you for your reply
Would you please tell us with step where this option could be enabled for specific coupons. if tt is not an overall option so that i can see in your admin panel demo?
Hello, you can contact our team after purchase. We will help you. Regards.
It is ok but i want to see in admin panel and check in your demo just to make sure.
We confirm that this option is available to disable front display for specific coupons.
Ok, I understand but I can’t see option to display only one coupon during festival time period & Do not show all store coupon in front website. Admin demo: https://prnt.sc/pD3KgrezqMWy
Coupon demo: https://prnt.sc/mR9ICjqhCijy
When selecting Product Type: Vertual & Source: All then showing all 3 added coupon of list https://prnt.sc/9h6VE3GGoOg_ tather than this i am looking for option for which reason coupon is showing in front. It seems clear there is no option to check mark, ot tick mark to display copon in front of site.
Thanks
Sorry, these cases are a part of support workflow.
Ok, I like the features but there enable or Disable a single coupon from front side is not given, right?
You can enable or disable a coupon from the front side.
To this day they still haven’t solved the problem with my access to the CRM, I can’t activate the platform with the purchase code, I sent an email yesterday and to this day there is no response. Please set up my access to the CRM to activate my products.
My email: alforlegendario@gmail.com
Hi, it is expected to wait for the support regular response time. By the way, your problem resolved. Regards.
In the Events Calendar panel, the days are displayed in the wrong order (mixed up). This issue occurs across all browsers and can also be seen on the demo instance (https://lms.rocket-soft.org/panel ), so it’s clearly not specific to my installation.
Hello, thank you for your report. Our team will review this case. Regards.
Ticket #23516 – Please respond to my ticket. Support is unresponsive, and without attending to it, the ticket cannot be closed
Hello, Unfortunately, you replied to a closed ticket, and we didn’t get informed of your message. For your information, all tickets will be closed in 72 hours after the last response. If there is a problem, it doesn’t mean that it will be closed for our team.
Regars.
It seems pdf uploaded to course OR eBook pdf are Not Secure on your platform i have checked it on your demo even if i marked it only View then too it is downlodable from front end after login. So how to secure course pdf OR eBook pdf ?
After login your Admin i checked and I can see on your demo website backend coupon code showing on store front end, why? it suppose not to show as there is not even given copon show on front of website during creating coupon code however showing why?
It is your opinion that videos are not secure with options like YouTube. We disabled YT sharing in the latest update.
By the way, there are many options for video uploading, and you can use them according to your use case.
About Bunny, it is a choice. You can use another option.
By the way, the download prevention requires options like FFMPEG on your server, which costs more than Bunny.
About PDF, it is not possible to encrypt files.
It is not a bug. It is an option that helps the admin display coupons on the front for purchase encouragement. It could be disabled from the admin panel.
Hello, - Do I have to purchase the extended license for charging students? - If I purchase the extended license in the web app, should I buy the extended in mobile app? (or the mobile app can work but the purchases of the students will take place in web app) How it works?
Hello,
It depends on your use case.
Scenario 1: You would like to use the item to help manage your site where you sell your own courses. A regular license is sufficient.
Scenario 2: You would like to use the item to help manage your site and invite others to sell their courses in exchange for a fee or shared revenue. An extended license is required.
If you purchase an extended license for Rocket LMS, your mobile app license should also be extended.
Regards.
Great, thank you very much. It is absolutely clear. Best regards,
You’re welcome.
Hello, May I ask you does Rocket LMS use Vue.js or any JavaScript framework for the front end? Thanks
Hello,
We developed the Rocket LMS frontend using Laravel Blade, jQuery, and JS.
There are no frameworks like Vue or React.
Regards.
I am an individual and want to sell my online courses. Which license is applicable for me ?
Hello,
You can use the regular license.
Regards.
do you have razorpay payment gateway ? or which indian payment gateway you have ?
Yes, Razorpay is available. Regards.
I’m having trouble accessing CRM. I forgot my password, and the system is experiencing some issues during the password recovery process. Can you help me with this? I need to activate my license; my support has expired.
Email sent. I will help your response.
The system don’t sent me the password reset link. Please help me with this situation I want activate my license but I can’t sign in in the CRM Rocket. I sent the picture in your email.
We didn’t receive any emails from you. Please double check the email address.
good
Thank your very much:)
