3941 comments found.
HI Team
Where is the update that was supposed to have been released by the end of last month?
Until now, we have still been unable to get the site running without those critical fixes.
Thanks
Hello,
If you face specific bugs, please report them in CRM.
Bug reports don’t require an active support plan.
By the way, the update (v2.1) is in progress. Our developers are working on new plugins now.
Regards.
- What’s the backend and frontend stack used in this project ? - what’s the current students Identity Approval process ? and can the organization role view/download the student’s files attachements ?
Hello,
1. We used Laravel and the Blade Engine for development.
2. The main identity verification process applies to instructors and organizations.
They can submit their information by filling out the “Become an Organization” or “Become an Instructor” forms.
The admin then has the authority to approve or reject these submissions.
Additionally, there is a process known as “Financial Approval,” which is applicable to all user types.
This process is related to the payout system.
Users must provide their financial information in order to receive payouts.
The admin is responsible for reviewing this financial information and granting approval. Once approved, users can receive their payouts.
3. This option is specifically available for instructors.
Regards.
What can students who purchase video courses on the site do to prevent them from being recorded via screen recording and distributed to others?
Hello,
For support, please contact our team in CRM.
Regards.
After viewing the courses, you need to click the “I have completed the course” button. This is useful for students who click the “I have completed the course” button without viewing the course. Can the system automatically complete the course after viewing the course to the end? and I want to know where you got the icons and pictures on the site because when I try to change some things on the site and put a different icon on the site, it is different from the standard images and icons of the site and the site becomes ugly
Hello,
For support, please contact our team in CRM.
Regards.
Hi, I’ve followed the documentation and even read other comments in this section, and I can’t find any help. How do we activate live video stream classes? I’m using Agora and I have the App ID and secret, but when I create new classes either under the system admin account, or an instructor account, there’s no option for creating the link and testing it.
Hello,
For support, please contact our team in CRM.
Regards.
Hello , PHP 8.1 end of life is Dec 2025 , When you are going to release new update for php, Also try to push for newer php for less Vulnerabilities, Can you also swap Ioncube for something else for your licneces , There are tons of options available .
Hello,
We plan to upgrade the PHP version in future updates, but honestly, there are more important improvements in the queue.
About the license verification process, iONCube is the most secure option for us and consumers.
Regards.
can i work in localhost to setup without lacanse or can i work online admin only
You need to activate your license on the localhost. You can create a domain in your local environment.
Can we add custom payment gateway to this script?
Hello, Yes, it is possible. Regards.
Is there an express checkout like Hotmart?
Hello, the “Buy Now” option is available for straight checkout process. You can try it. By using this option, the user will be redirected to the checkout page directly. Regards.
but the buy now button still goes to the create user screen, the ideal would be to go to an integrated checkout screen, with a form to enter payment data and create the user, or log in, a transparent and low friction checkout
Hello,
Unfortunately, this option is not available.
Regards.
Hello Team RocketSoft, i would like to know where to set Thousand separator for pricing display (for exemple 10000 as 10 000). Best regards
Kindly contact our team in CRM. We will help you.
I’m very interested in the system. I’d like to know how it handles security so that students can’t download course videos.
Hello, the download prevention option is available. By using this option, users can not download video files using tools like IDM. Regards.
obrigado.
Hello, how can we change the template for the website’s start?
Hi, for support, please contact our team in CRM. Regards.
I requested help from support via email on 22nd. Kindly check your email and reply.
Hi, we didn’t receive any emails from you. Please make sure to send your message to rocketsoftsolutions@gmail.com
I resent it from gmail. Please check once again.
I sent you another email from gmail. Please check and solve the issue. To rocketsoftsolutions@gmail.com.
My ticket is being open but no one responds.
Hello, Your ticket (#23929) is still open, and we already answered it. Please consider that Fridays are our weekends. You will get a response ina regular response time.
Regards.
Tell me what’s the different between the regular and extended license on this platform ? I have a client the has an school and I think LMS is the solution but want to know what’s the different and what it comes with between regular and extended
You can check license policies on this link.
Basically, it depends on your usage. A Regular License suits personal use, while an Extended License is required for commercial or business purposes.
Here are some clear examples:
Scenario 1: You would like to use the item to help manage your site where you sell your own courses. A regular license is sufficient.
Scenario 2: You would like to use the item to help manage your site and invite others to sell their courses in exchange for a fee or shared revenue. An extended license is required.
Scenario 3: You would like to use the item to help manage your site and invite others to sell their courses for free since you use paid ads to help sustain the site. A regular license is sufficient.
hi does the software have mobile apps ?
Hello, Yes, the mobile app is also available.
https://codecanyon.net/item/rocket-lms-mobile-app-learning-management-system-app/36329581?s_rank=2Regards.
Do you have 1x, 2x, 3x video speed to complete video quick?
I can’t see added tracking number of store product in you Admin Demo?
Hello, both options (Playback Speed and Tracking Code) are available. You will get a documentation including instructions. Regards.
Hi RocketSoft,
I have downloaded the new rocket LMS version after hosting it on Hostinger the website is not displaying. What could be the issue?
Hi, it could be related to incorrect update process. By the way, you can contact our team in CRM and we will help you. You are qualified to get VIP support for free (without renewal). Regards.
Hello , Could you please clarify , There is a hidden charge of Api call for Certificate Generation and Certificate Download . Why we have to use Api to do a system which can be done internally and in old script there was no need .
Hello,
We hope you are doing well.
We would like to clarify that the changes we made are not a new feature; they were implemented in March 2024. The previous structure was not suitable for drag-and-drop functionality, nor did it allow for adding new data or managing content positions on the canvas effectively.
Additionally, it was not compatible with Unicode languages. To address these limitations, we have introduced a new flexible API for generating certificates that resolves these issues.
If you are aware of any local solutions that provide the functionalities mentioned, we are open to integrating them with Rocket LMS.
Best regards.
I need Bkash Payment Gateway, can you make it after purchase?
Hello, Please contact rocketsoftsolutions@gmail.com for this case. Regards.
Hi,
Is v2 checking the license to your server every time the page loading or some parts loaded?
Felt bit slower running the site v2 compare to v1
Hello, No, the system doesn’t verify the license in every request.
Regards.
