3813 comments found.
Is there an express checkout like Hotmart?
Hello, the “Buy Now” option is available for straight checkout process. You can try it. By using this option, the user will be redirected to the checkout page directly. Regards.
but the buy now button still goes to the create user screen, the ideal would be to go to an integrated checkout screen, with a form to enter payment data and create the user, or log in, a transparent and low friction checkout
Hello,
Unfortunately, this option is not available.
Regards.
Hello Team RocketSoft, i would like to know where to set Thousand separator for pricing display (for exemple 10000 as 10 000). Best regards
Kindly contact our team in CRM. We will help you.
I’m very interested in the system. I’d like to know how it handles security so that students can’t download course videos.
Hello, the download prevention option is available. By using this option, users can not download video files using tools like IDM. Regards.
obrigado.
Hello, how can we change the template for the website’s start?
Hi, for support, please contact our team in CRM. Regards.
I requested help from support via email on 22nd. Kindly check your email and reply.
Hi, we didn’t receive any emails from you. Please make sure to send your message to rocketsoftsolutions@gmail.com
I resent it from gmail. Please check once again.
I sent you another email from gmail. Please check and solve the issue. To rocketsoftsolutions@gmail.com.
My ticket is being open but no one responds.
Hello, Your ticket (#23929) is still open, and we already answered it. Please consider that Fridays are our weekends. You will get a response ina regular response time.
Regards.
Tell me what’s the different between the regular and extended license on this platform ? I have a client the has an school and I think LMS is the solution but want to know what’s the different and what it comes with between regular and extended
You can check license policies on this link.
Basically, it depends on your usage. A Regular License suits personal use, while an Extended License is required for commercial or business purposes.
Here are some clear examples:
Scenario 1: You would like to use the item to help manage your site where you sell your own courses. A regular license is sufficient.
Scenario 2: You would like to use the item to help manage your site and invite others to sell their courses in exchange for a fee or shared revenue. An extended license is required.
Scenario 3: You would like to use the item to help manage your site and invite others to sell their courses for free since you use paid ads to help sustain the site. A regular license is sufficient.
hi does the software have mobile apps ?
Hello, Yes, the mobile app is also available.
https://codecanyon.net/item/rocket-lms-mobile-app-learning-management-system-app/36329581?s_rank=2Regards.
Do you have 1x, 2x, 3x video speed to complete video quick?
I can’t see added tracking number of store product in you Admin Demo?
Hello, both options (Playback Speed and Tracking Code) are available. You will get a documentation including instructions. Regards.
Hi RocketSoft,
I have downloaded the new rocket LMS version after hosting it on Hostinger the website is not displaying. What could be the issue?
Hi, it could be related to incorrect update process. By the way, you can contact our team in CRM and we will help you. You are qualified to get VIP support for free (without renewal). Regards.
Hello , Could you please clarify , There is a hidden charge of Api call for Certificate Generation and Certificate Download . Why we have to use Api to do a system which can be done internally and in old script there was no need .
Hello,
We hope you are doing well.
We would like to clarify that the changes we made are not a new feature; they were implemented in March 2024. The previous structure was not suitable for drag-and-drop functionality, nor did it allow for adding new data or managing content positions on the canvas effectively.
Additionally, it was not compatible with Unicode languages. To address these limitations, we have introduced a new flexible API for generating certificates that resolves these issues.
If you are aware of any local solutions that provide the functionalities mentioned, we are open to integrating them with Rocket LMS.
Best regards.
I need Bkash Payment Gateway, can you make it after purchase?
Hello, Please contact rocketsoftsolutions@gmail.com for this case. Regards.
Hi,
Is v2 checking the license to your server every time the page loading or some parts loaded?
Felt bit slower running the site v2 compare to v1
Hello, No, the system doesn’t verify the license in every request.
Regards.
Je souhaite partager mon retour d’expérience concernant ce produit.
Le service client est présent, mais les réponses apportées sont souvent à côté du sujet. Les délais annoncés de 48h pour un retour sont très largement dépassés : dans mon cas, il s’agissait plutôt d’une semaine, voire plus.
Après plus de deux mois, l’installation n’est toujours pas fonctionnelle, malgré un environnement serveur largement conforme aux recommandations. Les problèmes de latence persistent et n’ont pas été résolus.
Au final, j’ai investi dans ce logiciel et ses nombreux add-ons, mais je n’ai pas pu en tirer d’utilisation réelle. Je ne peux donc pas recommander cette solution. Pour ceux qui cherchent une plateforme LMS opérationnelle et réactive, je conseille de se tourner vers une alternative plus fiable.
Hello, there are several places (both from the Admin and the User’s backend) where contents cannot be deleted (orders, notifications, etc.) but only read. I truly hope you will fix this soon, I was expecting it in the last major update. 
Thank you.
Hello, what exactly do I need to buy to create a Rocket LMS SaaS? thanks.
If you want to use the “SaaS Packages” feature, you need to purchase Rocket LMS and the plugin bundle. Regards.
Do you mean I need to buy both of these items: https://codecanyon.net/item/rocket-lms-learning-management-academy-script/33120735 and https://codecanyon.net/item/universal-plugins-bundle-for-rocket-lms/33297004?
And which license type the regular or the extended one?
Hello,
That’s right.
Basically, it depends on your usage. A Regular License suits personal use, while an Extended License is required for commercial or business purposes.
If you would like to create a single vendor website for purposes like selling your own courses, a regular license is sufficient.
If you would like to use the item to create a multi-vendor website and invite others to sell their courses in exchange for a fee or shared revenue. An extended license is required.
Regards.
Do I need the extended license for both the main product and the plugin bundle? Thanks.
Yes, that’s correct.
The license type is tied to the business use case, and all of the products are part of the platform business.
Therefore, you will need to purchase extended licenses for both the main product and the plugin bundle.
Regards.
Hi there,
My purchase codes for various addons provided by you as part of an Extended Licence promotion package aren’t working with version 2.0.1. I’m being asked to purchase extended versions of all addons.
I’ve opened a support ticket and am aware of your 48 hr support response timeframe, but would like to plead for a faster response, please. I am behind schedule on some work that is in progress.
Thank you.
Hello, your ticket will be reviewed by our staff and they will help you. Regards.
Thank you for responding so promptly to Ticket #20435. I appreciate it massively.
However, Ticket #23835 remains pending, and I look forward to a response.
Cheers.
is it possible to add questions at Store products before processing add to cart or buy now?
Unfortunately, this option is not available in the current version. Regards.
is there a bug or incomplete workflow on ”/gift/course/” ?
The “proceed to checkout” freezes + admin gets the notifications that a course has been offered + the person doesn’t receive an email with the gift.
Also, the overlay image for the categories pages is not fetched (it’s actually not available in “edit theme > images”).
Please review it for the next update
The gift process works perfectly. Thank you for your suggestion. Regards.
does anyone of users tried agora live and kicked off live course from the platform ?? i’ve been trying to search everywhere and ask but none still answers this, i have followedup all steps to setup agora live and when i create a live course there’s nothing showed up in the course where it should be hosted
You can renew your support and contact support. We will help you. The process works correctly. Regards.
Trust me, nothing is working as expected. I have recorded video evidence showing the errors: whenever I create live sessions, if a student tries to join, the system always shows “live ended” on their side, even when the session is already in progress. In addition, the chat function is broken: the send button does not work at all.
This is not a matter of support renewal, it is a core product issue. We purchased this platform with the understanding that these features would function correctly out of the box, as advertised. Right now, they do not. Of course, I will gather and document all these issues and extend the support period, but only because that seems to be the only way to get what I already paid for to actually work.
Demo websites not working ?
Please make sure to check demos from the following link: https://rocketlms.framer.website/
