8427 comments found.
I am also facing the same issue while updating to v7.7 – 08/26/2025 using Automatic Updater.
“The file cannot be extracted due to server permission. Please extract it manually.”
Hey
Okay. Seems like the issue was on our side. The server was out of disk space. It has been corrected. You guys can now update 
Hello,
Same problem as @dboconsultingllc and @Maxnew486, I sent a ticket #32558.
Thank you
Hey
Okay. Seems like the issue was on our side. The server was out of disk space. It has been corrected. You guys can now update
Error 500 when trying to update: ticket: #32558
And when I go to update, the error always appears.
Hey
Already answered. You just needed to run https://domain.com/update
Hello, when I try to install the latest update, it doesn’t do it and gives me this error message: The file cannot be extracted due to server permission. Please extract it manually.
What should I do to get it to update?
Sincerely,
Hey
Okay. Seems like the issue was on our side. The server was out of disk space. It has been corrected. You guys can now update
Hello,
When trying to update the script in the admin console, what does this message mean?
“The file cannot be extracted due to server permission. Please extract it manually.”
Hey
Okay. Seems like the issue was on our side. The server was out of disk space. It has been corrected. You guys can now update
Hello. What PHP version does the current version of the script support? For example, does it support PHP 8.4? Should we choose one? Or would it be more logical to choose one?
Hey
The minimum PHP version now is 8.2. I would recommend 8.2 or 8.3
I want links created within biopages to open in new tabs.
Hey
You can open in a tab by toggling this: https://tinyurl.com/24v5g2rz
Hi, thanks for the great work on the plugin! I’m just missing a “Music link” feature and some additional bio page settings, so the site can look and work more like this: https://linktr.ee/viktorygrahn.
I’ve also written a plugin for music links in WordPress, so maybe I could help a little. For example, when uploading a Spotify song, my plugin automatically searches for the track on all other available streaming services and adds those links.
Please check the site I linked above so you can see how it works — I also really like the design on that page.
Best regards, Viktor
Hey Viktor
Thanks for the suggestion. I will check that out.
Hi Team,
As a user, I could not find the “Bio Page Theme” option. Can you please confirm where I can access it, or if it is not yet available? This feature would be very useful for customizing bio pages.
Thanks!
Hey
It is in admin > bio pages > bio page themes
Hi Team,
After enabling the security plugins (Google Web Risk, Phishtank, VirusTotal), it takes around 4–5 seconds for a short link to redirect to the main link. But if I disable the security plugins, the redirection takes only 2–3 seconds.
On the other hand, platforms like Bitly, Rebrandly, and Linktree take just 1–1.5 seconds to open the short link.
Why does our script take so much longer? If you could optimize and solve this issue, it would greatly improve the user experience.
Thanks!
Hello
It about the process. You can run these using cron jobs and remove the code to check the link when redirecting.
how to? give me step by step process
Hello, how to? give me step by step process
Hello
You can setup the cron job as specific in the admin > cron jobs. To remove the code, it is in the file app/controllers/LinkController.php line 128 to 146.
I did but didn’t get much results. Check this ticket: #32641
Hey
Answered.
After the recent update, the links list has disappeared, although the total number of links is still counted, and the links themselves are still working. However, it doesn’t show in the admin and user panels. We are using the script with PHP 8.3.22 and all required extensions enabled! Any suggestions?
https://sendliy.com/share/96IGPoWpGki6v9vu https://sendliy.com/share/h3i1eg4Khs2N9APk https://sendliy.com/share/8zMLzVY8UtiPh6q6Hey
Are you using a child theme? If not please open a ticket with FTP info so I can check on this.
Hey,
Do you have any plans to add a widget to create custom forms or add custom fields to the contact form widget on the Bio page?
Thanks.
Hello
Yes. We will be adding a custom form widget.
Thanks
Hi, I haven’t been here in a while. Question. Have you already added an API that allows links to be shortened in a custom domain? This means that after adding their own domain, users can decide whether links should be shortened in the main domain or in the domain added by the user.
Then, when the user has added several domains, they can use the API to determine which domain should use the link shortening system. For example, they have a website with the domain 123.eu. They added the subdomain link.123.eu to my portal. On the 123.eu website, they place a code for automatic link shortening with the selection link.123.eu. Thanks to this, all links will be shortened in their subdomain.
Okay, I see that it is possible to shorten links within your own domain. But after inserting the code, can link shortening only work on the user’s domains, so that the script does not work on unauthorized domains? <script type=”text/javascript”> var key = “xxx”; var domain = “https://mydomain.com”; </script> <script type=”text/javascript” src=”https://xxx.com/script.js”></script>
Hey
Yes. You can specify which domain to use via API. Script.js allows you to define which domain to shorten or which one to skip.
And can trusted domains be added? This means that script.js will not work when the code is added on an untrusted domain.
Hey
Yes you can use the include parameter
Include will not help, because in the page source the key will be publicly available. Only in the user panel can you secure the key to work on whitelisted domains.
Unless I am thinking wrong then please explain to me.
Hey
I see what you mean now. It wasn’t clear before. Unfortunately at the moment, the tool is not restricted to a specific domain. If you paste the code, it can be manipulated by anyone.
Are you planning to implement security measures?
Hey
i will see what I can do.
Hi. I have a problem. After placing the js code a month ago, today I see that someone has been using my key for several days.
How do I reset the key from /user/tools to block the use of my key?
It would be good practice to add domains to the whitelist that can use my key.
Hey
You just need to reset your API key in the settings page and it will reset this key as well.
After upgrading to the latest version, I get the message “Error 500 The page you are looking for is not available at the moment” when logging in to the admin backend.
Hello
The new update requires PHP 8.2 as we added new libraries and updated old libraries. If you were running an older version of PHP and you updated, you will need to login as admin then run the updater manually at https://domain/update
I upgraded to the newest version but it mess up the SaaS Theme. Ticket #32537 need my site up and running asap!
Hey
We will update the Saas Theme next week
I was eagerly anticipating the bulk parameter tool included in the latest update, but I can’t seem to locate it. Could you assist me if I’m missing something?
Hey
Added locally but will released in the next version
Thanks
Hi,
I hope you’re doing well.
I’ve encountered an issue where a user purchased a subscription using Stripe, and the payment is showing as successful on the Stripe dashboard. However, the user’s subscription or plan is not being activated on our website.
Could you please check why this is happening? It seems like the Stripe webhook might not be firing correctly, or our system is not handling the event properly after the payment is completed.
Let me know what you find and how soon this can be resolved.
Best regards,
Hello
Please open a ticket so I can check it. It is probably caused by a misconfigured webhook.
After the latest auto update via the admin panel, serious issues appeared. Ticket #32519
Hey
Responded. The new update requires PHP 8.2 as we added new libraries and updated old libraries. If you were running an older version of PHP and you updated, you will need to login as admin then run the updater manually at https://domain/update
Does the script’s deep linking feature support or work as deferred deep linking?
Hey
Yes. It will send them to the app store first to install then it will open the app.
Hi Josh,
The app does open after installation, but there’s an issue with the deferred deep linking functionality.
1: The Problem
The script isn’t properly preserving the attribution data from the original deep link. Here’s what should happen:
- User clicks deep link → App Store (for installation)
- Attribution data gets stored in the cloud during this process
- After installation → App opens to the specific page/location from the original deep link
2: Current Behavior vs. Expected Behavior
- What’s happening now:
App opens after installation ✅
User lands on the homepage (attribution lost) ❌
- What should happen:
App opens after installation ✅
User lands on the intended page from the original deep link ✅
Hey
It should be possible. Let me check on this.
Hey Josh,
Sure, please check it out and let me know if I am right or wrong.
Hi Gempixel folks 
Just wondering if I can use Mega.nz with the newly #Added Custom S3 Integration#? And if so, I’m 100% sure I dunno what I should put in the “Region” field ;D btw You folks rock
...well I did RTFM over at Mega and figure that part out (somewaht diffrent from CF) so now I got my Mega bucket up and running (policy:read/write) and now all my images and files are broken so I’ll guess I’ll have to adjust the policy a bit and/or priv/pub bucket settings 
Hey
I haven’t tested with mega but if it is compatible with S3 then it will be fine.
1 New and dynamic themes were not added in this update?
2 In version 7.6.4 the feature was added > Ad slot for blog Added dedicated advertising space in blog sections, However I did not find this feature in the Blog section.
Hey
I am going to release that next week because the feature is a bit unstable.
Ok thanks for this update
