8603 comments found.
my license is invalid when trying to update the system
Hi,
We don’t see any issues with your license, if you still facing issues create a support ticket to have closer look at your settings: https://berkine.ticksy.com/
Is this easy enough to install or does it require a little knowledge of stuff
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Hi,
It is quite easy to install, we have step by step guide. If you need help with installation, we also provide paid installation service.
After 8.2 update unable to update saas extension its saying Extended License Required
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Please resolve my issue and reply to my ticket
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Stay tuned, we are clearing up all cases.
Can you please reply to my ticket?
This comment is currently being reviewed.
Stay tuned, we are clearing up all cases.
Good morning,
One question, just to clarify: it’s not yet possible to update to version 8.2, is that correct?
I see your demo is also still on version 8.1. Thank you.
This comment is currently being reviewed.
Thank you!
Hi,
Yes it is possible, it was already released last week.
Thank’s
I updated to 8.2 and now I’m having trouble opening some sections. For example, when I try to edit one of the external chatbots I’ve already created and running, I see a 500 error. The upgrade page sometimes gives a 500 error, but if I reload it, it opens normally. There are indeed some issues with this latest update. Please check what might be happening.
We are not aware of any issues with external chatbot. Please create a support ticket with your hosting access information included here to have a closer look: https://berkine.ticksy.com/
Hi,
Thank you for your fast replies and service.
Do you also have plans to add Google Calender as an extension for the External chatbots soon please?
Thank you
Hi,
Can you please elaborate more what it needs to do exactly, provide some context on what external chatbot needs to do with google calendar, etc, the more details the better.
Thank you for your reply. Let me explain in more detail what I mean with the Google Calendar extension:
The idea is that the external chatbot should be able to connect with Google Calendar, so that it can:
- Create new appointments: for example, when a user asks the chatbot to book a meeting or schedule a call, the chatbot should add this directly into Google Calendar.
- Check availability: the chatbot could look at the connected Google Calendar to see available time slots before suggesting options to the user.
-Send confirmations/reminders once an appointment is booked, the chatbot could send the user a confirmation message (and optionally reminders) based on the Google Calendar entry.
- Reschedule or cancel appointments: if the user wants to move or cancel a booking, the chatbot should update Google Calendar accordingly.
In short: the extension would make it possible for the chatbot to act as a scheduling assistant, fully integrated with Google Calendar
Thanks for sharing your thoughts and further details on this, that is indeed a good idea and we will consider implementing it, stay tuned.
Sorry about closed comments, we are dealing with someone closing them on purpose.
Youre welcome,
Thank you for your questions. To give more context about the type of extension I’m looking for: ideally, the external chatbot could connect with various tools and services to act as a more complete digital assistant.
For example:
- Google Calendar: To schedule appointments, check availability, send confirmations or reminders, and allow rescheduling or cancellations.
- Communication tools Like Gmail, Outlook, Slack, WhatsApp, or Microsoft Teams, to send messages, notifications, or follow-ups.
- CRM systems such as HubSpot, Salesforce, or Zoho CRM, to manage customer data and leads.
- Project management tools Like Trello, Asana, Monday.com, or Jira, to create and update tasks.
- Payment systems Stripe, PayPal, etc, for handling payments or invoices.
- E-commerce platforms Shopify, WooCommerce, or Magento, to manage orders or check statuses.
- File and document management Google Drive, Dropbox, or OneDrive, for uploading, sharing, or retrieving files.
- Customer support tools Zendesk, Freshdesk, or Intercom, to create or track support tickets.
- Scheduling & booking tools Calendly, Acuity Scheduling, or SimplyBook, to book appointments automatically.
- Productivity tools Notion, Evernote, ClickUp, or Zapier/Make for task automation and workflow integration.
The idea is that the chatbot could do more than just chat, it could perform useful actions by connecting to the tools we already use. This would make it a fully integrated ai assistant capable of handling scheduling, communication, data management, and more.
I hope this clarifies what I mean. Please let me know if you need even more specific examples or use cases.
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You’re welcome guys,
That would be great!
I cant wait to see them all 
Thanks!
Hi, I have purchased the whatsapp extension but after clicking install, I get a error message “Extension not found, please contact support”.
It doesnt install the extension. Why is that? I didnt do any custom editing or something.
Can you look at it, why this is happening please?
Thank you.
Hi,
We will check that, stay tuned, that could mean that incorrect meta file was uploaded.
Hi guys,
I still get the error “Extension not found, please contact support” message, after clicking on “Install extention” button for my whatsapp extention. I still cant use the extention at the moment because of that. pls fix
Hi,
That is correct, it is temporary removed for further improvements and will be reuploaded in couple days, stay tuned, we are aware of that.
Hi @Berkine,
Thank you for clarifying the licensing requirements. While it is understandable that the Extended License is required for SaaS features going forward, I would like to emphasize that existing buyers who purchased under the Regular License and had access to subscription and payment gateway features as part of their original purchase should not be deprived of those functionalities with a product update.
According to Envato Market User Terms, the license granted to buyers at purchase time includes the features available then, and vendors are expected to honor these licensing terms for existing customers without removing or restricting core functionality retroactively https://help.author.envato.com/hc/en-us/articles/41383541904281-Envato-Market-User-Terms. Further, Envato’s Trusted Updates Guidelines indicate that item updates should not remove functionality or significantly alter items to become different products https://help.author.envato.com/hc/en-us/articles/4414919937305-Trusted-Updates-Guidelines.
Moving key features behind an Extended License paywall after purchase with a Regular License undermines buyer trust and may violate both Envato policy and basic consumer protection principles. For new buyers, such licensing changes are valid if stated clearly, but existing buyers must retain access to previously included features or be offered an appropriate upgrade path without losing functionality.
I kindly request that the original features included at purchase be restored and maintained for those of us who bought the Regular License before the update. If such changes are unavoidable, please provide a clear and fair upgrade option or compensation.
Thank you for your understanding and cooperation.
Hi,
As stated under Envato license policy, you were required to have Extended License from day one to be able to charge end users, we always emphasized that from day 1. All SaaS features are still there but requires proper license regardless when you bought, you cannot purchase SaaS features separately, it is there for free of charge for anyone with Extended license users. Rest of the features didn’t go anywhere and still available. Consider upgrading your license to Extended License to be able to charge end users like everyone else and be fully compliant with Envato licensing policy, please note that you are not eligible for a refund as you purchased almost 2 years ago, we provide refund only during first 6 months when you upgrade your license to Extended license.
Hi,
As stated under Envato license policy, you were required to have Extended License from day one to be able to charge end users, we always emphasized that from day 1. All SaaS features are still there but requires proper license regardless when you bought, you cannot purchase SaaS features separately, it is there for free of charge for anyone with Extended license users. Rest of the features didn’t go anywhere and still available. Consider upgrading your license to Extended License to be able to charge end users like everyone else and be fully compliant with Envato licensing policy, please note that you are not eligible for a refund as you purchased almost 2 years ago, we provide refund only during first 6 months when you upgrade your license to Extended license.
Thank you for your clarification regarding Extended License requirements. While I acknowledge that Envato’s licensing policy mandates an Extended License for charging end users and accessing certain SaaS features, it is important to differentiate this from the rights of existing Regular License holders.
As per Envato Market User Terms and Trusted Updates Guidelines, buyers who purchased a product under a Regular License are entitled to retain access to all features and functionality that were included at the time of their purchase. These guidelines explicitly state that authors must not remove functionality or significantly alter an item to become a different product for existing buyers (Envato Market User Terms, Trusted Updates Guidelines).
Therefore, converting features such as subscription management and payment gateway modules, which were originally bundled in the Regular License, into Extended-License–only features post-sale violates Envato policies and undermines buyer trust. This retrospective restriction effectively changes the license terms without buyer consent and contravenes fundamental principles of software licensing and consumer protection.
I kindly request that the originally included features continue to be available to Regular License buyers as per their original purchase agreement. If an upgrade to the Extended License is necessary for additional or new functionality, this should be offered transparently, without removing previously granted functionality for existing customers.
Unfortunately that is no possible, that was a clear requirement from Envato and we comply with that, and it will remain as it is where SaaS features available only for users with correct licenses which is Extended License. The fact that you decided to violate (intentionally or not intentionally) Envato License policy from day 1 to opt-in for cheaper license type does not mean you are eligible for SaaS features with Regular license. There cannot be and will not be any exceptions as rules are same regardless when you purchased. If you don’t agree with Envato License policy, you are more than welcome to contact them directly to learn more about their license policies.
Please understand that I am not requesting any refund, nor am I disputing the requirement of the Extended License for users who want to charge end customers using SaaS features. I fully acknowledge and respect Envato’s licensing policy that mandates the Extended License for commercial SaaS offerings where end users are charged.
However, my concern is specifically about retaining access to features that were included within the Regular License at the time of my original purchase nearly two years ago. Those subscription and payment gateway features were accessible to me then without requiring an Extended License or additional fees. Removing or restricting those features now, converting them exclusively to Extended License, effectively alters the original license terms retroactively and restricts functionality I was entitled to when I bought the Regular License.
According to Envato Market User Terms and Trusted Updates Guidelines, authors are required to maintain the functionality available at time of purchase for existing buyers and are prohibited from removing significant features without consent. Converting previously included features into paid Extended License add-ons without offering existing Regular License holders an appropriate upgrade path or maintaining their original access contradicts these guidelines and undermines buyer trust.
Therefore, I kindly request that the original Regular License features be preserved as originally granted, with SaaS features remaining accessible to Regular License holders for backward compatibility. For any additional or new features introduced after my purchase, an upgrade path to Extended License is understandable and acceptable, but not the removal of existing rights.
Please refer to our responses above carefully, there is nothing else to add from our side, for any other comments and questions on this topic feel free to contact Envato support team directly.
Thank you for your responses so far. Since we have reached an impasse, I will be escalating this matter directly to Envato Support for further review and resolution, as you have suggested.
I will provide them with all relevant communications and details regarding the removal of features that were originally included in the Regular License at the time of purchase. I trust Envato will ensure that licensing policies are enforced fairly and that existing license holders retain their rightful access to included functionalities.
For the person who is blocking all comments under this script for the past several days, note that you have been already identified, and reported. These actions of yours will lead to your account suspension on Envato platform. You better stop playing with our comments section.
I have presale questions.
I need a system or tool that can be my social media manager. I want the system to do Schedule posts, Content making (image, text, video, etc. ), all with the help of AI, according to the content calendar. And the system should reply to all my social media messages, like human nature. And also, other social media managers’ work can be done by AI. And if I want I can also sell services to others.
Is that all that is needed in your script?
Hi,
We have it already via our Social Media Suite extension, except the reply part.
There is an ongoing server maintenance from hosting side, should be back to normal soon again. We were notified about this work early this morning.
So yes you can try the AI Social Media Suite extension, it is a paid extension.
Hi,
For the first part you can use our Social Media Suite extension.
Is there a major issue with the app? Can’t open my site and decided to delete it from my server temporarily
Hi,
We are not aware of any issues. In case if you have updated, make sure you are updating according to the docs. Otherwise you can create a support ticket with further details here to have a closer look at your case: berkine.ticksy.com
Hi,
We are not aware of any, in case if you have upgraded, make sure to update according to the docs, otherwise you can create a support ticket with further details to have a closer look: berkine.ticksy.com
We are not aware of any, in case if you have upgraded, make sure to update according to the docs, otherwise you can create a support ticket with further details to have a closer look: berkine.ticksy.com
We are not aware of any, in case if you have upgraded, make sure to update according to the docs, otherwise you can create a support ticket with further details to have a closer look: berkine.ticksy.com
Hi,
We are not aware of any issues, if you are facing any issues please create a support ticket to have a closer look: https://berkine.ticksy.com/
Hello admin, i have a pre-sale question. Your script, does it have text to speech?, because from your demo, i can’t find it.
Hi,
Yes of course, it is under AI Voiceover, supports 6 different vendors for Text to Speech.
Hi,
Yes it does, called AI Voiceover feature.
When will a new SaaS model, similar to ChatGPT, be launched? Instead of so many tools that few people understand, something for the common market, for regular people who just want a chat with all the models to ask questions and generate images? I mean, everyone follows the same scheme, but what about one designed for ordinary people? You have nearly 4k potential clients.
Hi,
It is already under development and will be released soon. Stay tuned.
The idea is to create a new platform, with a unique chat style, where people can come in and ask questions right away without registration. Since it would be a SaaS platform, it should allow adding paid plans, but in a simple way like ChatGPT, Gemini, and all the others, including all models inside the same chat.
There should even be an automatic model that decides which AI is best for each question. In the same chat, users should be able to upload images and generate results with the same quality as GPT does, not something overly complicated like their platform.
I had people who, even after paying, never used the credits because they didn’t understand how it worked. This should be designed for regular people, not professionals like this one is targeting—for NORMAL people who just want a chat without so many unnecessary options that complicate what they’re looking for.
This has to be something NEW, not the same thing. I’m not talking about an add-on, I mean a new platform, one that nobody has made yet. That way, it could actually have almost the same sales potential as the current script—and I would be one of those buyers.
Great, thanks for the suggestions
I imagine we’re talking about a new script, not an extension for this one. Here we’re talking about something different, not more of the same, I suppose.
Developing completely new script takes time.
So it will just be a complement like its competition? How original?
If you want it developed as new project right now, you can reach out to us for a custom work at any time via our profile page. What we are telling you is that developing a completely new script like that takes time.
there is no whatsapp in marketplace
Hi,
We are preparing the extension package for download, stay tuned.
It is already there, have a look
Good morning,
What’s wrong with your software? I saw the notification about the new version, went to my website to update, and suddenly my website returned an HTTP ERROR 500.
Please don’t delete my comment here in this forum.
Thank you.
I reset a backup from two days ago and everything works.
I hope your report stops this user from deleting comments. It paints a bad picture of your service.
Thank you
Speechify voice clone feature is not working….when will it be fixed??
Hi,
It will be fixed with v8.3
after my side went down completely without any known reason to me , i want to do a french reinstall but i can’t find the /install . the /install does not work. has the installation method been updated?
secondly i want to reset my licence so i can do the new installation on the same domain
Hi,
The installation process is still the same and never changed, you can refer to the docs for the guide. Your license has been reset.
For any other questions you can open a support ticket here: https://berkine.ticksy.com/
i just downloased the recent version version and there is no /install folder in it
i have checked in the folders , there is not /install file or folder.
secondly once i launch the installation at domain.com/install , i get an error 404 instead.
i think some else complained about the same thing
? refer to the docs, it is a Laravel script, it never has an install folder. Install is a route, that is how Laravel works, via MVC pattern, all installation steps are explained in the docs. If you are facing an issue, you can crate a support ticket, we don’t provide any support via comments section.
Is it only me or does the installation process indicated in the documentation not work? Trying to spin up an instance of the app both local and on a server and the /install path does not seem to work. Any pointers?
Hi,
Installation steps there are long verified and works for everyone, make sure that you are installing it in the root directory of a domain or subdomain, and not using any subfolders. Plus check that all required php requirements are enabled in the hosting.
When I try to use a chat, this message appears: OpenAI Notification: ob_flush(): Failed to flush buffer. No buffer to flush. Please contact support team.
Thank you very much—problem solved. Another question: there’s no option to share a chat using the Chat Share module for custom chats. Are you going to add this option?
Yes it is on our roadmap for later stages, but current priority is External Chatbots and anything related to that like additional modules for Telegram, Whatsapp, etc, will be released with v8.2 later today as soon as we will test it accordingly prior to making it public.
Hi Berkine, I bought speechify clone voice & instaled it & i added api key, but i can’t find where it it on the user dashboard, there is only Elevenlabs cloning feature
Hi,
You will need to configure speechify clone as it will be explained in our docs, stay tuned, we will add instructions soon separately. Sorry about your closed comment, this retard with username joshinc2003 is doing it on purpose, we have already reported his actions earlier to Envato (case id: 3968588) and soon his ability to mess with comments will be revoked.
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