Hello,

1) In the upcoming updates, can you make an option to upload a custom favicon for the custom domain to be associated, as it is one of the most requested features by the users. This allows them to have a favicon on the shorts frame links and bio page associated with their domain without having again upload in bio page case.

2)When a customer is a premium user, there should not be a website name in the custom meta title and description for the short link and bio page, as we can bundle this in the branding feature.

3)I think in the bio page editing, you need to give two options: one with a save button and another with auto-save, because some users prefer the automatic update of the changes and others prefer saving manually with the save button. So, provide two options for users to select from.

Thank you

Please I have been waiting for your response on Ticket #32423. Its urgent as its effecting many users. Thanks

Hello, I have not logged in for some time and now I can no longer log in. I keep getting the error “The captcha did not validate. Please try again”. I have already updated it, but the error still occurs. What is the reason?

Hi, KBRmedia, I’ve already checked and I don’t know how users are circumventing the system and creating this type of link in bio?

I’ve already noticed that the character limit has been added to the title!

It seems the content is in HTML, but I’ve made it available only to premium members.

They don’t use blocks to create the content. How can they create all this text without using the text block feature?

I have 18 profile links blocked in bio.

Hello, I have created an “Admin Plan” which is free of charge and hidden from public view. My admin account has been correctly assigned to this plan. However, at the beginning of each month, my account is automatically reverted back to the standard free plan. Could you please help me understand why this is happening and how I can prevent it from occurring in the future? Thanks!

Hi,

Could you please assist me in resolving this issue? Every time I reach out, you acknowledge the problem but it remains unresolved, and I have to follow up repeatedly. I understand you are busy, but I would appreciate it if the issue could be fully addressed in one go. Thank you.

Hi,

I hope you’re doing well.

I’ve encountered an issue where a user purchased a subscription using Stripe, and the payment is showing as successful on the Stripe dashboard. However, the user’s subscription or plan is not being activated on our website.

Could you please check why this is happening? It seems like the Stripe webhook might not be firing correctly, or our system is not handling the event properly after the payment is completed.

Let me know what you find and how soon this can be resolved.

Best regards, Durjoy

I just run the update ,, after finish I cannot login anymore to the admin panel >_ Error 500 The page you are looking for is not available at the moment.

When I update the Membership Plan, I see this error message.

>_ Error 500 The page you are looking for is not available at the moment.

Please added this feature: 1. pay as you go 2. multiple payment method on affiliate section 3. added new theme or update this theme(SaaS Theme for Premium URL Shortener) 4. paid user can open ticket via ticket option. 5. design custom affiliate page for better exprience. 6. added AI feature. 7. and added custom template for bio page you can follow other compititor website like bitly/cuttly/rebrandly etc.

Advance thanks for adding this feature. Thank You Dear Team

When will the latest update come out?

We are using your script and truly appreciate its functionality. However, we have a suggestion that could significantly improve workflow efficiency.

We shorten dozens of links every day, often for the same campaign. Setting UTM parameters manually for each link is becoming time-consuming and repetitive.

We would greatly benefit from a UTM parameter template feature—the ability to define and save common UTM settings (campaign name, source, medium, etc.), and then apply them with a single click via a dropdown menu when creating or shortening a new link.

This would eliminate repetitive manual entry, reduce errors, and save time for high-volume users like us.

If there is a way to implement this with the current version, we’d appreciate any guidance. If not, we kindly request that you consider adding this feature in a future update.

Thank you for your support and the great work on this script.

I testing before buy. Why when user expire trial is automatic downgrade? Why not just block adding new QR codes and disabled statistics, edit etc? There should be option what happen when plan expire, no automatic downgrade. Its not normal for SaaS. Thanks

Hello, I think there’s a problem with the AWS S3 integration. I’ve already reviewed all the data I entered and everything is correct, with the necessary permissions and public in S3. However, the integration doesn’t work; it simply won’t upload the photos to AWS S3.

Josh, I paid for custom development and something you were supposed to deliver in 1 or 2 days has been 10 days and now you have stopped responding to my support emails. Why? I told you, I need that and you agreed. Why ignoring support requests after charging extra?

hi how can i rênew suppỏrt ? is it still saas or single? did you update new paypal method?thanks

When will version 8 be released?

Hi,

I am literally messaging you like everyday, can you please help me

Thank you

Hello, Can you make a custom template for a biopage? Thank you

Can you please respond to ticket #32423. Thanks