22686 comments found.
I have purchased 24 licenses with lifetime updates and suddenly I cannot get any updates on my client websites! What is going on? I’ve gotten updates for those licenses right along for years. I had to import them all to your website to hook up the licenses, and now you’re telling me I suddenly can’t get any more updates? This is not right. Please tell me how to get around this so my client websites can get updates again. (UPDATE: I see you changed things so we now have to MANUALLY update every site. That is utter bullshit and a huge burden on web developers.)
To enable automatic updates, access our support portal, AI tools, and other premium features, an active support subscription is required. You can always download and update the plugin manually at any time, as explained in the second method here: https://kb.wpbakery.com/docs/getting-started/update/
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Thanks for letting everyone know you were going to do that. You couldn’t grandfather in the people who already got those auto updates and have been using them for years? Pretty shitty way to do it.
Since the last update, there is a weird issue that’s happening where in few pages this issue pops up https://prnt.sc/6Z6LED0rvnsb
The reaction to this is issue is that it stops showing page builder elements after a certain point in the backend editor. However, the shortcode builder elements in raw code format in classic editor, front end editor as well as live page still exists but refuses to show in the backend editor. Any solution to this?
I even tested on wordpress 2025 theme too and its the same problem
Please create a support ticket at support.wpbakery.com with your site credentials so we can check and help you with this. You need to log in to support.wpbakery.com with the email address using which the license was purchased.
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Hi,
Every time a non-breaking space ( ) is added to any field in WPBakery Page Builder, it displays correctly on the frontend. However, upon editing and saving the page again, all non-breaking spaces are removed from all blocks on the page.
Steps to Reproduce:
- Add to any WPBakery Page Builder field. - Save and view the page on the frontend to confirm it displays correctly. - Edit the page again and save it. - Observe that all entries are removed.
The issue is consistent across all pages.
Video Link: https://www.youtube.com/watch?v=ZF7gUPQFqBo
Could you please provide a solution to this issue?
Arlind
We’ve reviewed the behavior you reported and can confirm that it aligns with the default functionality of the TinyMCE editor, which WPBakery Page Builder uses for content editing. TinyMCE is designed to automatically convert (non-breaking spaces) into regular spaces when content is edited and saved. This behavior ensures consistency and compatibility across various WordPress setups, including themes and third-party plugins that depend on TinyMCE’s standard formatting. Introducing changes to override this could potentially lead to unforeseen issues in other areas of content handling.
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Hi,
Thanks for your response.
After further investigation, we noticed that TinyMCE provides a built-in solution for exactly this issue via the nonbreaking_wrap setting. When enabled, TinyMCE wraps non-breaking spaces in a , which preserves them through content parsing and manipulation.
Could you please clarify why WPBakery does not enable the nonbreaking_wrap option in its TinyMCE configuration?
This seems like a clean, native solution that would preserve layout intent without compromising editor stability.
Could you please use https://support.wpbakery.com/roadmap and submit this as an idea?
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Hi,
I’ve submitted a feature request to WPBakery to preserve non-breaking spaces using TinyMCE’s nonbreaking_wrap option.
Thanks
There is a bug with your plugin in Firefox that adds extra non-breaking spaces / new lines ( ) to Text block editor box every time you re-open, edit or copy that block. You end up with extra lines in the text block all over the place.
This has been going on for several months but never used to happen.
Please administer a fix for this annoying bug.
Hello, We just tested the latest version of the plugin using Firefox, but were unable to encounter such a bug.
Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your setup and help you out.
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my account won’t allow me to submit tickets without buying more licenses, which I am not going to do. The issue is still happening in Firefox in Version 8.4.1
Hello, If the support tenure of your license has expired, you don’t need to purchase a new license. Instead, you can simply renew the support tenure from the Licenses section of your account.
An active support period provides several additional benefits, including access to auto-updates, AI tools, and direct support assistance.
While we’ve been unable to replicate the issue on our end, we’ve noted your report and added it to our monitoring list.
We will monitor any future reports of it so that necessary action can be taken accordingly.
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Hello, pre-purchase question: Can I use this plugin to design any website I want? Also, I have a website using WPBakery version 7.1, can I upgrade it to a newer version of WPBakery without destroying my website?
Yes, you can use WPBakery Page Builder to design virtually any type of website you want. However, please note that the regular license allows activation on one website at a time. If you plan to use it on multiple sites, you’ll need a separate license for each.
Regarding the upgrade: Updating WPBakery from version 7.1 to a newer version should not cause any issues as long as the plugin hasn’t been modified directly. However, we strongly recommend confirming this with your theme author before proceeding. If the theme developer has made custom changes to the WPBakery core files, those modifications will be lost during the update, which may impact your website’s layout or functionality.
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I noticed something strange. On my wordpress website I use the WP Bakery editor. As admin I use it on pages and posts and on both I see the editor. Someone else has an editor role and does see the WP bakery editor on pages, but not on posts. In the role editor of wp bakery I have the editor also enabled on posts (for the editor role), but it still doesn’t show up.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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I am considering to renew support. Before that as your support portal is not working I would like to know if its possible to use the plugin similar to divi page builder as I want to add featureed image and heading to the very top automatically not having to do it manually every time?
Hello, You can do this by creating a template with a single image element set to display the featured image via it’s image source. The heading can be displayed using custom heading element.
This template can then be set as a default template for the post type under: WPBakery Page Builder -> General Settings -> Default template for post types. This will ensure that the template’s content will be added by default to any new post that you create.
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Hello, where can I download previous versions of the plugin?
Hello, Please drop a ticket via the customer center: https://support.wpbakery.com/ so that the finance team can share the previous version with you. If you are looking for any particular version, then do include the version number in the ticket.
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Not sure when this bug started, but when inserting inner rows the backend editor layout breaks a bit so the controls are pushed off to the side. I tested in the latest version of the plugin with the default wp theme: https://a.cl.ly/OAu1oOk0
Thanks!
We have identified this as a bug. It’s on our to-do list and will be fixed in a future release.
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Hello WPbakery Team, While creating custom post type and calling the content function via ajax call returns vc_row bg_color=”#8224E3″[vc_column_text css=”” el_class=”white-font”]I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo./vc_column_text/vc_column Can you please let us know how we can convert this short code to HTML output .($content = get_the_content(); echo apply_filters(‘the_content’, $content); ) Appreciate your response
Hello, You can load page builder content via AJAX by calling WPBMap::addAllMappedShortcodes(); before outputting the content. Please note that some elements may not render as expected when loaded through AJAX.
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Is this plugin WCAG 2.1 compliant?
Hello, WPBakery Page Builder is not tested for full WCAG 2.1 compliance. The plugin is generally compliant in most areas. However, accessibility can vary depending on how the content is structured and which elements are used. There may be specific cases where certain elements do not fully meet WCAG 2.1 guidelines. If you come across any such issues, please don’t hesitate to submit a support ticket. Our team will be glad to look into it.
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I would like to know why the look of the icons has been changed??? IT’S CRAP ! There is no longer any color to differentiate and it takes hours to find the icons that we use… Before it was very good, now I have to type video for example or image to find the icon…
Hello, The change in the appearance of element icons is part of a recent design update aimed at modernizing the overall interface and ensuring a more unified and accessible experience across all environments. This also aligns with the evolving WordPress ecosystem and helps maintain consistency with modern UI/UX standards.
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It’s really crap, we don’t find our way around at all. Very confusing, we should have kept at least some colors
Great work!
Thanks.
This is dishonesty at its best.
There seems to be a lot of complaints about the option of auto updating the plugin for the lifetime of the project being removed.
The response is very typical and it seems that you guys don’t get it.
Its not the fact that you now need to physically log into our account, download, it, delete the plugin on the website, install the new one and hope that everything is okay.
Most clients don’t know how to do this and telling them that a developer now needs to update plugins on their behalf is a let down as WordPress is supposed to be an easy to manage system, including all of its plugins, that’s not the main issue, the main issue is that you deliberately mislead people when you list it in the following way.
Regular$69/lifetime For use on a single site Free updates 1 Year Access to Support Plus
This says to me that I can buy this plugin and get free updates for the lifetime of the project, that’s great, though after you buy it and your 12 months pass, you then find out after building the site that the auto update which is native to WordPress and all plugins has been removed. That I find misleading and dishonest and we have stopped using it for all of our sites, its not the cost, its the dishonestly that gets us.
Good luck.
Hello, We value your feedback and understand your frustration. The license you purchased does include lifetime access to updates. You can always download the latest version from your account and manually update the plugin at no additional cost for the lifetime of the product. That promise remains unchanged and is something we stand by. The automatic update feature, along with other premium services like access to AI tools, direct support, and the template library, are tied to the support tenure, which is clearly outlined at the time of purchase. The free updates referenced in the pricing section refer to lifetime access to the plugin updates, whether automatic or manual. This ensures your site always has access to the latest version at no additional cost. If you prefer the convenience of automatic updates and wish to continue accessing them, you can do so by renewing the support tenure. This ensures uninterrupted access to automatic updates and related benefits.
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Not sure if it’s a bug or a mistake, but the plugin files includes a “node_modules” folder under assets/lib/vendor, which is causing problems with site backups. Does not seem right to include “node_modules” in the final distribution!
Hello, Thanks for reporting it. Our development team has confirmed it as a bug, and it will be removed soon.
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The mentioned web is asking for updates. I have duplicated it in a subdomain to control the process, and I wanted to consult, before renewing the license, how to check if it will not give problems.
It currently has the following version:
- WP Bakery Visual Composer 4.11.2.1 -> 6.9
Hello, You can manually update the plugin as per the second method here: https://kb.wpbakery.com/docs/getting-started/update/ in case you want to test the latest version.
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Hello, If you are facing any issue while using the editor, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello. I don’t have the active license yet, I can’t open a ticket from WPBakery (as I said, I would first want to know how the upgrade is going to behave). Tell me, please, what should I do. Thank you!
Hello, From your previous reply, we understand that there is an issue while accessing the editor. One possible cause can be a third-party theme/plugin conflict. This can be identified by deactivating the plugins one by one while keeping the page builder active. If the issue still continues to persist then it will require deeper investigation into it. Unfortunately, it will not be possible to locate its exact cause and hence suggest a solution, without actually debugging it further.
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Hello, I have deactivated all the plugins and updated php to 8.1, I reactivated them without error. Also WP to 5.8 without problem. I seem to be able to edit the pages now. Thanks!!! (As a last problem, now it’s The7 that crashes when updating)
Hi
Want to report a bug after installing the most recent update.
An empty textarea_raw_html param in shortcodes breaks the editor, making subsequent page elements not visible in 8.4.1
Steps to reproduce (any theme):
1. Add this to functions.php:
if ( function_exists( 'vc_lean_map' ) ) {
vc_lean_map( 'wpb_error_test', 'wpb_error_test_sc_map' );
function wpb_error_test_sc_map() {
return array(
'name' => 'WPB Error Test',
'category' => 'ErrTest',
'params' => array(
array(
'type' => 'textarea_raw_html',
'group' => 'General',
'heading' => 'Title',
'param_name' => 'title',
),
)
);
}
}
add_shortcode( 'wpb_error_test', 'wpb_error_test_func' );
function wpb_error_test_func( $atts ) {
extract( $atts );
ob_start();
?>
<div class="test">
</div>
<?php
return ob_get_clean();
}
2. Create a page with this content:
[vc_row][vc_column][wpb_error_test][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]THIS TEXT IS NOT VISIBLE[/vc_column_text][/vc_column][/vc_row]
3. Check the page in the backend editor.
Expected result: 2 elements are visible in the editor.
Actual result: Only the first element is visible, following error in the console: Uncaught TypeError: Cannot read properties of undefined (reading ‘length’) at Object.isBase64
Notes:
Adding a default of value => '' fixes the issue, but it requires shortcode authors to update all of their elements, which wasn’t required before.
Here are a few screenshots for better understanding:
https://drive.google.com/file/d/1JWzRDRVyD4MaSxcCX07c0ZuNCa-WeeVN/view?usp=sharing https://drive.google.com/file/d/1fK7TxG716HjoIqikqU6dYtJHFoTWMpXm/view?usp=sharingWe have identified this as a bug and added it to our bug list. This will be fixed in a future release.
Hello,
Are there any updates on this? Many customers complain they can’t use the builder after updating to the latest version.
Best, Colabrio
Hello, The bug reported previously will be fixed in the 8.5 release which is currently in the development phase. If there is any other issue while using the editor, then please drop a ticket via the customer center: https://support.wpbakery.com/ so that it can be investigated further.
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Subject: Urgent: Issue with Manual Updates for Purchased Licenses
Dear WPBakery Support,
I’m reaching out regarding a serious issue with the automatic updates for WPBakery. Between this plugin and the add-ons plugin, I have purchased over 20 pro licenses for my clients, explicitly to ensure seamless updates. Despite repeated confirmations from your support team that the sites are properly activated, I am still forced to manually update the plugin weekly across all 29 sites—which is both inefficient and unacceptable.
When I purchased these licenses, I was under the clear impression that they included lifetime free updates. If there has been a change to this policy, it directly contradicts the terms under which I made my purchase. I need immediate clarification and a resolution to this issue, as this situation is creating unnecessary work and undermining the value of the pro licenses.
Please provide an urgent update on how this can be resolved without requiring additional payments.
Hello, Each license of WPBakery Page Builder you’ve purchased is valid for a lifetime and includes lifetime access to all future plugin updates. These updates can be applied manually by following the steps outlined in the second method here: https://kb.wpbakery.com/docs/getting-started/update/
The automatic update feature, along with additional benefits such as AI tools and direct access to support, is linked to the active support period of the license. Once the support tenure expires, automatic updates will no longer be available. However, manual updates will remain fully accessible and functional at all times.
If the support tenure of a license has expired, then this can be renewed under the licenses section of your account. This will enable the services dependent upon the support tenure, such as automatic updates, AI tools, etc.
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Hello, since 8.4, I have not been able to create multiple rows within the accordion and tab sections. Is it a known bug? David
We dont see any issues with creating multiple rows within an Accordion section (eg, https://prnt.sc/v_h2M0G1TOIL). Please send a screenshot of your layout so we can try to replicate the issue locally.
Hello, controls are missing in the other rows
https://manualcmp.cz/test/Hello, This issue has been identified as a bug, and it is on our bug fix list to be fixed in an update.
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How do I update WPBakery if it was purchased from here and not directly from WPBakery? When I try to update with the Envato Market plugin I get the following error. “Destination folder already exists. /home/mosaqvcg/sbcountywines.com/wp-content/plugins/js_composer/”
When I try to activate in WPBakery it takes me to WPBakery’s site not Envato, so not sure what we are doing wrong.
The account I am commenting from is not the one our client purchased from, but we do have a licence.
Thank you
The issue is because there is already a folder named “js_composer” on your server. You need to login via FTP and navigate to wp-content/plugins directory to delete it. Once done, you can repeat the installation process again.
P.S: If you are using any add-ons or if the theme originally came with an inbuilt WPBakery Page Builder, then we would suggest deactivating them and switching onto a default twenty twenty four theme respectively, before deleting the directory
As the license is purchased on Envato, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your Codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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