16173 comments found.
After long discussions and tickets through emails finally got replied from your team, that they and their code is working fine. and also they are asking again my login credentials and c panel details. its just wastage of time. i will send code/calculations error here.
Sorry item support can not be provided from comment section.
Sorry item support can not be provided from your end on any forum. just wastage of time.
It looks like you’re facing a critical and standalone issue. In this case, we will provide the same code on our server and grant you full access to use the script as it is. Hopefully, this will help us both find the best solution.
Yes, Thanks for understanding, please send me details as you mentioned above. thanks
I think you have been given the link already!
I received you message here It looks like you’re facing a critical and standalone issue. In this case, we will provide the same code on our server and grant you full access to use the script as it is. Hopefully, this will help us both find the best solution. after testing with your provided details on your server same issue. I reply on email through ticket no. 1000. email received from your staff that all things are working properly. I attached all proof through email. but no positive reply from your staff.
Our support team even give you proper screenshot on support desk https://prnt.sc/8kC6nkccUgLG
We noticed that you submitted a support ticket yesterday at 8:00 PM and then commented at 9:00 PM, expressing concern about not receiving a response. Please note that our support operates during regular business hours, but despite this, we went the extra mile to provide you with an additional testing link, even though this support falls outside the standard item policy of the Envato marketplace.
We always strive to assist our customers as best as we can, and it’s disappointing for us too if you feel unsatisfied.
Can I integrate CCBill payment gateway
Yes sure. If you can want this payment gateway it will need to custom the script from source code level. Please send item support ticket from here http://support.activeitzone.com
Hi now we have problem on the client side with the bot registration.
Sorry to hear that, do you have any suggestion for stoping it!
1. reCAPTCHA / hCAPTCHA • Integrate Google reCAPTCHA (v2 or v3) or hCAPTCHA to detect and block bots. • reCAPTCHA v3 works in the background and assigns a score based on user behavior.
2. Honeypot Field • Add a hidden field in the registration form. Humans won’t fill it, but bots will, making it easy to block them.
3. Detect Suspicious Behavior • Analyze form completion time: bots often fill forms instantly. • Detect disposable or randomly generated email addresses. • Check if multiple registrations are coming from the same IP within a short period.
4. Email or SMS Verification • Require email confirmation before activating an account. • Add SMS verification to enhance security.
5. Rate Limiting and Delays • Implement a delay between form submissions to prevent mass registrations. • Limit the number of registrations per IP or device within a specific timeframe.
6. JavaScript-Based Detection • Bots often disable JavaScript. Add a simple JavaScript check to detect automated requests.
7. IP and User-Agent Analysis • Use databases to detect suspicious IPs (e.g., known Proxy/VPN services).
How about mail and/or phone verification like sellers! we are planning to implement this.
Import Demo Data
Hi, I installed the script and want to import demo data, but this ends in an HTTP 500 Error.
All server requirements met!
ERROR: Trying to access array offset on value of type null {userId] (ErrorException(code: 0): Trying to access array offset on value of type null at /home/eshop/public_html/app/Http/Controllers/BusinessSettingsController.php:556)
For this issue solution please send us item support ticket from here http://support.activeitzone.com
Ticket #1246
Thanks.
Thanks very much for solving the problem in a timely manner.
You are most welcome.
Hello, i need your help, i recently installed the script on my ubuntu server with using aapanel but unfotunately whatever i do i am geting this error ” Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500”
if i create product i get error if i create seller i get error, if import demo product i also get error
i need your help on how to fix it
thank You
Please create a ticket at http://support.activeitzone.com
Hello,
Too early to share the feedback but below are my comments and will keep updating about the progress 1. Script was easy to install with slight hiccups. 2. The configuration is in depth and seems have implemented various features trying to please all type of customers. Many fields like in add / edit products can have option to hide for sellers that are optional making the form smaller. 3. Lot of configurational issues like hompage selection not working , licenses for addons not working (tickets raised, will update once resolved) that has stopped our progress and i know the team must be working on it and will wait for a day/2 more.
The reason we only bought the base CMS website with few addons and not all apps, addons is to first figure out the stability of this application (which i will say is (4/10) and once the issues resolves, we may proceed
My only feedback till now is if the addon/license (or anything) is not working and you need to take our admin and cpanel credentials (appreciate that) then website is not stable or configure the way it should have been, with my experience in the industry for 24+ years.
We will continue to observe and see the progress in next few days, and if it does not resolve the basics, we may look for alternatives (I hope not and system becomes stable and no need to reach out to support for each new action activation we do. thanks
Thank you for sharing your initial feedback on Active eCommerce CMS. We truly appreciate the time you’ve taken to provide detailed insights into your experience so far.
Installation: The installation process is straightforward and simple, supported by comprehensive documentation with clear, step-by-step instructions. However, proper server-side configuration is essential for a smooth setup.
We understand that there are no known issues with homepage configuration. However, if you encounter any errors, please submit a support ticket for assistance.
Addon installation is simple, and activation is just as easy as on any other platform.
Your feedback is valuable to us. Please share any issues or requests by submitting a support ticket here: http://support.activeitzone.com.
Yes, thanks for the response. No critics here, only feedback.
shared the ticket numbers: 1204 for homepage issues 1216 for addons asking for proper purchase code (although correctly used)
Technology is always funny atimes, so your expertise awaited for resolution.
Another funny stuff is I have already registered the domain and while trying to add the addon (trying my luck if it adds), your activeitzone website is showing domain not registered. I have serious concern here mate. I added in morning, it showed added successfully. Let me know if this is a known issue or i have to open the third ticket for it.
Sincere feedback – Support has been quicker as against the comments and narratives i have read in these comments.
Yes, there are learnings to make it further better and clarity in demo / guidelines for misinterpretation of the product (like website homepage setting of 5 options is only for layout and it’s not a template – by looking at it as a prospect during demo, we thought that way).
Also, will appreciate for all resolutions and solutions, do share the root cause so we do not have to trouble support for minor stuff which we can manage, if repeated next time. thanks
We update the item on regular basis. We understand the point you were describing. We will try our level best for improving this item which will settled this item on top as well as.
When you will give discount? I am waiting for this.
Actually discount time is depend on marketplace authority. If the discount will be opened you will get this from the item page of the item. So please keep your eyes on the items.
Hello,
Google Maps is not working in your script. Please check with your development team. I have already updated my script to the latest version, released on February 9. I have also correctly configured Google Maps in Google Cloud and used the correct Google Maps API key. Kindly escalate this issue to your development team and resolve it as soon as possible.
Thanks for your concern. Ok we will check soon and if we get any issue, we will solve surely
Any update on this?
We will work on it while updating delivery boy add-on. Thanks.
Here we go again, NO SELLERS RGISTRATION, showing Error Code: 500 , please fix this faster.
We have uploaded a fix, please download and install again. Thanks.
Your request (1226) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
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Please above is ticket number for some complaints on CMS website seller zone on become a seller registration page is not available. And I have downloaded the latest version update which was on 7th of February 2025…... please resolve the error 404 message
2. App display logo is not working.
Please do well to work on the above errors
We have uploaded a fix, please download and install again. Thanks.
Become a Seller!” button, is shows Error Code: 404 (page not found) in the new update
And when you click on the slider image and banner image, error 404 is shown.
Did you download the latest code which is uploaded on 6 February 2025 ?
Yes sir I have downloaded and installed the latest update on 06/02/2025 in the evening
Yes sir I have downloaded and installed the latest update on 06/02/2025 in the evening
We’ve pushed a fix today, please download and reinstall. Thanks.
Become a Seller!” button, is shows Error Code: 500 in the new update
Did you download the latest code which is uploaded on 6 February 2025 ?
yes on 7th
We have uploaded a fix just now, please download and install again. Thanks.
I recently upgraded the script to version 9.8, and now I’m facing an issue. Whenever I click the “Become a Seller!” button, it shows Error Code: 500. Has anyone else experienced this? ActiveItZone Developer Team, please look into this.
Did you download the latest code which is uploaded on 6 February 2025 ?
Will you consider adding “Area Wize Grocery Shop” “Area Wize Shop added by Admin Panel” and “Separate delivery charges for grocery product” features It’s essential Example: Mirpur 10 area only grocery product seller shop creates.
You can do it differently if you want, but separating the delivery charge for grocery products is better.
add admin panel (Attributes search box)
For this modification it will need to custom the project from source code level. For more you can send us item support ticket from here http://support.activeitzone.com
It’s incredibly frustrating to run an e-commerce store without dropshipping support.
Ok.
Hi,few days ago,months ago,year ago we re still ask for even a basic dropshipping setup…That’d be great….I think an addon for Active eCommerce that integrates with APIs like CJ Dropshipping or AliExpress or paid API could be a game-changer for individual sellers or smaller stores. It would streamline product imports, making it easy to add products from suppliers directly into Active eCommerce, saving time and reducing manual work. The addon could also sync orders with suppliers for faster and more accurate fulfillment, and offer simple, professional templates for creating attractive product pages. With real-time stock and price updates, it would increase efficiency, and lower the barrier for sellers who want to enter dropshipping without high upfront costs. An addon like this would make dropshipping much more accessible and easier for small businesses to grow.
Thank you for your suggestion! Our team is already working on this, and we will definitely be releasing the dropshipping add-on soon.
Hello, I think there is a bug. I had this problem before and after the recent update. The popups for Subscribe and Cookies are not functioning correctly. I can not remove them and for the cookies, it links to your website, even though that is not how I have it setup. Also, do you still support Maildoll? I ask because I had it all set up and now I can not link them together. I am not sure how that happened because I did not make any changes, besides your updates. Thank you.
Thanks for informing us. Would you please send us item support regarding this issue from here http://support.activeitzone.com
As weekly off days, our support system is offline on Friday and Saturday.
Ok. Thanks for the fast response! Have a weekend.
You are most welcome.
Can you please look into ticket #1189. Update to version 9.8 is not working for me although I have followed instructions to the letter- If possible email version 9.7 to me as I did not know it was already posted. maybe that’s where the problem is coming from
Yes sure. We will check and will give our best effort to solve your issue on next office day.
As weekly off days, our support system is offline on Friday and Saturday.
dear sir please confirm is there any hotfix released because last update was released on 04th feb now shows 6th feb
You will get the update notes already.
Dear sir what i have asked is based on what i have observed. So ans should be like that yes or no simple.
Could you please say about which is hotflix?
You mentioned in your comment that “We kindly ask you to continue the discussion in the support zone and ensure that your codes are updated. We recently released an update a few hours ago, so please download the latest files and update your setup. We hope this resolves your issue.
I already updated, but problems are still there. can you brief through list which bugs you have recovered, all bugs are still exist , and your reply is same.
I have purchased 13 add on from your company. Only 4 of 13 tested, and all these 4 found wrong calculations / bugs. no positive reply/solution from your team. very bad experience.
Please follow the another ticket what we sent you.
I sent lot of times any way ticket no is 1000
Did you updated your project with our last update what was released on 6 February 2025? If not then please download the updated codes and please update. We hope your issue will be solved .
Yes I already update that version. tell me all the bugs where removed from your recent update? if yes then why you not mentioned in your update section like others
Could you please clarify your exact issue? Have you listed all your concerns in your support ticket? If so, our support team will assist you on the next office day. Your ticket will be prioritized. Thank you for your patience!
