16415 comments found.
You have done a very great job! However, you seem to have overlooked 2 minor things because after update we get the following minor errors:
1) from the app: the class sale carousel images now show “no carousel images found”
2) Seller can not register because it just keep showing “something went wrong” I check with your app and website and the results are thesame. There is need to check the code again.
Thanks for your continuous support and understanding.
Regards!
You have done a very great job! However, you seem to have overlooked 2 minor things because after update we get the following minor errors:
1) from the app: the flash sale carousel images now show “no carousel images found”
2) Seller can not register because it just keep showing “something went wrong” I check with your app and website and the results are thesame. There is need to check the code again.
Thanks for your continuous support and understanding.
Regards!
We have released another update for the source file of version 9.8. Please download the latest version again and verify whether the issue still exists. If you encounter any problems, feel free to report them, and we will assist you accordingly.
As a result, I have deleted the script and will not be using it. I kindly request a refund. Thank you for your understanding.
We have already responded to your query. Kindly avoid posting the same comment repeatedly, as it affects our support response time and goes against Envato Marketplace’s comment guidelines. We appreciate your understanding. Reference: https://help.market.envato.com/hc/en-us/articles/360031028011-Guidelines-for-Item-Comments-and-Ratings
You are doing everything to avoid making a refund by slandering. I did not make any modifications on the theme; I installed it and nothing worked at all, I couldn’t even upload the demo, I couldn’t upload the product, it gave dozens of errors. Please stop slandering.
We have already responded to your query. Kindly avoid posting the same comment repeatedly, as it affects our support response time and goes against Envato Marketplace’s comment guidelines. We appreciate your understanding. Reference: https://help.market.envato.com/hc/en-us/articles/360031028011-Guidelines-for-Item-Comments-and-Ratings
salhants
Can you add the feature to order with WhatsApp? From the Buy Now, Add to Cart then Order On WhatsApp
this could be an addon or you can ask for customisation not all sellers or store owners would like this.
We have plans to add more WhatsApp-related features and packages in the future. However, as you mentioned, not all sellers or store owners may prefer this option. Additionally, all services from WhatsApp come with associated costs.
Can you add the feature to order with WhatsApp? From the Buy Now, Add to Cart then Order On WhatsApp
We have plans to add more WhatsApp-related features and packages in the future. However, as you mentioned, not all sellers or store owners may prefer this option. Additionally, all services from WhatsApp come with associated costs.
Recently, we have faced a lot of Gateway timeout errors because of you are (ActiveIT) requesting hidden API calls in your server. When your server is down then our whole platform is down, we can’t login / create any products nor seeing any orders.
This is disgusting!!
We do not have such issue from any payment gateway or any third party issue. If you face already then send us item support ticket from here http://support.activeitzone.com
Please don’t lie that you are not requesting hidden API calls to your server. You also encoded the hidden requesting URL’s.
Are you referring to the purchase code verification process? This is not a hidden procedure—it is managed by the Envato Marketplace API. There’s no reason for it to be concealed. As long as you are using the item in compliance with Envato’s license policy, there should be no issues. You can also review their API documentation directly on their website for more details. Rest assured, this process is transparent, and we have no reason to mislead our customers about it. Piracy control is a crucial security measure for the premium market, designed to protect our customers and their businesses. Genuine premium users have no issues with this type of protection, as it ensures the security and integrity of their purchases.
Then make sure that your server is always up 24*7. We have seen that, your verification URL’s server was down whenever we faced this type of issues.
Nope. It depends on envato marketplace server. Not by our server cause the total verification is processed by envato API
My website is too slow after updating. cant even login into it and surf through pages.admin panel is taknig too much time. hosting server using only 20 percent resources, so there is no any resource problem. tried in different network and through different pc. this happenned only after updating the site. look into it asap.
Create a ticket from here http://support.activeitzone.com
Sitemap is not updating, there is no feature in admin for sitemap. No info on your documentation about sitemap, is there any sitemap feature on this CMS?
Cart won’t load, problem occurs when 2 product selected from 2 shops and any one product have a variation.
Would you please say your issues on support zone from here http://support.activeitzone.com
My reported issues are exist on your demo, why should I have to create ticket? You need to answer me here.
1. Currently, Active eCommerce CMS does not have a built-in sitemap management feature in the admin panel. However, we appreciate your feedback and will consider adding it in a future update.
2. We have strictly restricted multiple functions in the demo version of Active eCommerce CMS to ensure security, stability, and prevent unnecessary system abuse. The demo environment is not an exact replica of a fully installed and configured version, meaning certain functionalities are either disabled or altered for demonstration purposes.
Your assumption that an issue on the demo automatically applies to real installations is misleading and incorrect. Our team has conducted extensive testing in actual project environments, and we have not encountered the issue you described. This is precisely why we requested you to submit a support ticket—because resolving real issues requires proper debugging within an actual installed system, not speculation based on a demo.
Furthermore, we do not provide technical support in public comment sections. The correct and professional approach is to follow the official support process via http://support.activeitzone.com. If you are genuinely facing this issue in your own project, submit a ticket—demanding answers in the comments will not change our support process.
Thanks and have a good day.
Hello,
I know you are very busy on devs and new developments (we can’t wait) to see them: can you please see my ticket #1149 when you have 5min Thanks for your help and once again you are doing a great job and perfect support
Sorry to hear about your issue that you are facing. Here it make some confusion for 2 tickets with the same subject. You have 2 tickets now 1056 and 1149 . Would you please stay on single ticket.
Hello sir
Can vendor add their own rider from their panel
Are you saying about the delivery boy panel?
thanks for you reply no i mean if i give subscription to some one can the subscriber add their own rider
On this system admin control the delivery boy actually it’s not connected with the subscription.
I can’t import demo content.
For this issue solution please send us item support ticket from here http://support.activeitzone.com
Our support team will assist you.
Ticket ID: 1159
Already your demo is running as per our checking. Would you please check.
plz add the option for warranty online system so that warranty can be shown in the user panel for each product that needs to show and give warranty. it should be in certificate or card template format it will help more in electronic products
We will surely integrate it in the future, and it’s a great idea! Thanks for your valuable suggestion.
May I know where can I find it for the product – who is selling it? What about if same product is offered by multiple seller? Does it show as multiple items in the platform or as single product?
in admincp> add item product> Product price + stock menu Options colors + attribute select not select not update the page to display fields correctly. Not working. When select Colors 1,2,3 options not show the fields it shows only the first selected and stop after that. Same goes for the Attributes options.
Please send us item support ticket from here http://support.activeitzone.com
I have reached out multiple times regarding corrections, but the errors persist. As a result, I have deleted the script and will not be using it. I kindly request a refund. Thank you for your understanding.
1145
We have already responded to your query. Kindly avoid posting the same comment repeatedly, as it affects our support response time and goes against Envato Marketplace’s comment guidelines. We appreciate your understanding. Reference: https://help.market.envato.com/hc/en-us/articles/360031028011-Guidelines-for-Item-Comments-and-Ratings
Pre-purchase question: why does your POS require shipping details for a walk in customer?
We are addressing this point already. Already some of customer said about this. We will remove the shipping portion from here.
Error 500 after updating latest version. Submitted a ticket #1142. Please review ASAP
On regular office time our support team will assist you.
@willswilliams1965 “Famous American arrogance” As I said, please allow the developers to do their job without undue pressure. We are confident that, as with all their previous work, the drop shipping addons will be completed with the highest quality. The Active IT team has consistently delivered exceptional products, and we trust their expertise and dedication to maintain this standard.
https://prnt.sc/28krUTaoSWGBThis situation is nothing new. Yes, this is his new account, but he did not purchase the item from this account or his previous one, which was blocked by Envato for spamming and arrogance. Here is the screenshot or proof of his former account https://prnt.sc/sQgE6lQlOI6i
Hello,
This is really a big concern about this CMS, when we have uploaded product more than 1000 and if the order is more than 5000, I mean when there is data This CMS Website slow down
when its new all pages open in between 800 to 900 ms but when there is data home page go to 1.4 s and category page slow down to 2.86ms
Any solution by admin or any one please ping back
This issue is not limited to the item itself. Here, you should also check the server response and performance. Additionally, you should consider the asset properties, such as media files and other related elements.
hello the preorder on domo is not working
Thanks for your information. We will check and and will solve.
Hi,
Can a category based fees system be added, for example: is i have 30 main parent categories, i can setup a fee for each main parent category.
Also, it says it has tree level category management, can this be adjusted to allow multi-level?
Thanks
Thanks for your interest regarding our item. Yes it have multi level category and you can set commission for each categories.
Hi,
Thank you for the update, i had a look and i can see the category and the Commission system now.
The payment system, is it direct to the seller from the buyer? if not can this option be added as well?
Thanks
Also, dose it have a field management to setup filter option like value – example: Color, brand, style, types, and so on
Initially, the payment from the customer goes to the admin. The admin then has the option to pay the seller, and the seller can also request the payment. Yes, you can add any product variants for each product as you mentioned. It’s completely dynamic.
Okay, sound good to me, can i also add a direct payment so the buyer can send the payment direct to the seller?
Dose the seller need to open a shop or is the optional? so like can the seller sell item with or without a shop.
The categories to connect the variants to, are they multi select categories? for example, could i setup one variant and connect to multi categories?
Also, will this take large amounts of data and still load with no issues?
Is there a way to view the add product page
1. No, the electronic payment must go. through admin.
2. Sellers must open a shop or, as we say store.
3. No, variations are under a single product; if you want that product to be in multiple categories, that is possible, not any specific variant. You can always set a product to be in multiple categories, but you have to select one category as the main.
4. The system is optimized to handle large amounts of data. You have to select your server as per your needs.
5. Add product page : https://demo.activeitzone.com/ecommerce/admin/products/create (login with admin credentials).
In your comment 3 above: you say “variations are under a single product;” this is when a user creates a product listing he/she will select variations for that product – Yes?
Yes. And even set different pictures, price and SKU.
Okay, and do the variations show on the product details page to allow the buyer to select the variations?
Yes, ofcourse.
Hi,
you said in your comment above: the payment from the customer goes to the admin. The admin then has the option to pay the seller, and the seller can also request the payment.
My question to this: so when the customer (the buyer) sends this payment, is this to the admins Bank Account? – or – admins Payment Gateway?
If it is the payment gateway, does admin need to create an account with each payment gateways to allow admin to send payment to the seller?
1. Admin receives payments through the configured payment gateways. If the Offline Payment Add-on is installed, payments can also be received directly to a bank account.
2. Seller payouts are completely manual. As the admin, you can pay sellers via cash or bank transfer, based on your preferred method.
Thank you!
