577 comments found.
Hello, The layout on Gmail is now broken. Hyperlink style not being applied. Email on mobile is not centered.
Hello,
Thank you for reaching out to us.
I would need to take a direct look. Could you please create a support ticket on this Support Forum?
Best regards.
We’re using Woocommerce and the Rentals add-on to operate an RV rental site. Since customers reserve the RVs months in advance, we want to send them a reminder that the balance of their deposit is due 14 days prior to picking up the rental. The key is the rental date being able to trigger the email to be sent. We tried AutomateWoo for this but it doesn’t recognize the rental dates as a means to trigger an action. It only allows for the order date which is pretty much worthless for what we need. If it’s possible for your plugin to allow us to create an email that is triggered 14 days prior to their pickup date please advise.
Hi,
Thank you for reaching out with your inquiry.
Just to clarify, our plugin is specifically designed for customizing email templates, not for sending emails or creating new types of email triggers. So I’m afraid, as per what you’re looking for—triggering emails based on rental dates or other custom fields—is entirely outside the scope of what our plugin is built to do…
If you have any further questions about email template customization, feel free to let us know.
Best regards.
Hello Villatheme, the recent two updates broke email layouts on Gmail.
Hello,
Thank you for reaching out to us.
Could you please create a support ticket on this Support Forum and let me take a direct look at the email?
Best regards.
Pre-Sale Question
I recently watched a video and noticed that this plugin includes an option for custom CSS. I would like to know how we can target elements in the email template. Is there a way to add class names or IDs to the elements for targeting purposes?
Hi,
Thank you for reaching out to us. Please open the preview popup and inspect the element you target.
Best regards.
Hello, I believe the table or text widget may be difficult to target because, in most mail widgets (from other plugins), they don’t seem to have specific CSS classes associated with them. Is it possible to add a custom class to target a widget, similar to Elementor’s CSS ID or class box? If not, is there a plan to address this?
For now, I’m afraid it’s not possible to specify class/ID as you need…
Hello, If not, is there any plan to address this?
For now, we don’t have development plan for this feature. We can take it into consideration. Thank you for the idea.
hello i cannot modify dokan mails . why?
Hi,
Thank you for reaching out to us.
For 3rd plugin compatibility in general, we have Default Template. I’m not entirely sure if you want to add a template for Dokan emails. However, we have this article for more details, could you please take a look: https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/
Best regards.
Hello, Could you please explain the difference between 9MAIL – WordPress Email Templates Designer and this plugin?
Hi,
Thank you for reaching out to us.
Although these 2 plugins are for email template customizer, the major differences lie at the email they handled. This email handles WooCommerce emails, like order confirmation emails – Completed order, Processing order etc, all the emails you can see under WooCommerce >> Settings >> Emails
9MAIL, on the other hand, handles WordPress emails, and it doesn’t require WooCommerce to work. You can see email types it supports here: https://villatheme.com/extensions/9mail-wordpress-email-templates-designer/#free-premium-comparison
I hope this helps. Feel free to ask if you have any further questions.
Best regards.
Hello Team!
Is your plugin compatible with “WooCommerce Subscription” and “Woocommerce Bookings” ?
Thanks!
Hi,
Thank you for reaching out to us.
Generally, we have this article for compatibility with 3rd plugins, could you please take a look: https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/
And give our free plugin a try: http://bit.ly/woo-email-template-customizer
Best regards.
Hi,
I am looking for a plugin for this compatible with TranslatePress. It this compatible? I
Hi,
Thank you for reaching out to us.
Yes, it is compatible with TranslatePress, you can view the list of its compatible plugins here: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5567
When you have both, you can set the language rule for the template. For more details, please visit our documentation.
Best regards.
Hi,
I bought your plugin based on this but it does not seem to work. I created a ticket in your support system.
I need to launch a webshop urgently and this is what’s missing so I hope you can look at this ticket soon.
Looking forward to hearing back from you!
All the best
Anders
Thank you for your purchase. I’ll keep you updated on the ticket soon.
Hello!
There is a guide to understand how to translate the DATE in the shortcode {order_date} ? and basically translate the shortcode that include english language?
Is for the compatibility with translate plugin as Translatepress.
Hi,
Thank you for reaching out to us.
They are the core WordPress date and time functions: https://snipboard.io/VQmilY.jpg Therefore you can’t find them in our plugin
I’m not sure how Translatepress handles these strings, could you please contact their support team and ask them if they support translation of WordPress date and time?
Best regards.
Clear! Thank you for the answer!
Hello, are u planning to add a new “failed order” email type for customer (wc_email_customer_failed_order). It was added in latest WC update
Hi,
Thank you for reaching out to us.
Yes, we’ll add a template for this type next update. Much appreciate you for bringing this to our attention!
Best regards.
Hi,
We’re pleased to inform you that the template for the new email type is now available in the latest updates. You can start using it by downloading the newest plugin from Envato and select it under “Sample” list
hi , i test in locolhost and show error (( ! ) Fatal error: Uncaught Error: Call to undefined function is_plugin_active() in C:\wamp64\www\wp\wp-content\plugins\woocommerce-email-template-customizer\plugins\wpml.php on line 7)
Hello,
Thank you for reaching out to us.
Is it alright to replicate this on a site where we can take a direct look ourselves? If possible, can you please create a support ticket on this Support Forum? We need to check this error on your site.
No Item Support requirement on the Forum above or any extra fee needed, no worries.
Best regards.
I can’t create a ticket!!,I tested on localhost. I installed a WordPress 6.7.1. I installed WooCommerce. I installed your plugin and this error appeared!!
The Forum I shared is presale, you don’t need live Item Support to open a ticket there. May I ask why you can’t open a ticket, can you please capture a screenshot showing the issue you’re having while raising one?
I’m sorry for any inconvenience, still I would need to check this issue on your site.
Your support time is expired. Please renew here (https://ibb.co/sJZWnsb)
The same problem was raised in one of the support forum threads (https://villatheme.com/supports/topic/error-while-installing/). I have the same problem.
It’s because you’re accessing the plugin forum: https://snipboard.io/nbHyCZ.jpg
Please go to this Forum: https://villatheme.com/supports/forum/presale/
I’ll send you the dev plugin.
Could you please solve this in your next update ?
Hi,
Thank you for reaching out to us.
It’s about the compatibility concern. For 3rd plugin, we have “Default Template” which applies to all 3rd plugin emails in general (you can see this article for more details). We also help with template creation, this is also guided in the article I sent above, you can see this section.
Best regards.
Hi, I’m a manual therapist in France.
In my WooCommerce store I sell physical product that require a regular invoice but I have also bookable products (appointments) that require a different invoice (customized with a signature). I need it to be able to be sent automatically with the order confirmation email(link or attachment) and the possibility to send it manually per email from the backend. Can I do any of these things with your email / invoice plugin ?
Hi,
Thank you for reaching out to us.
Our plugin primarily focuses on customizing WooCommerce emails, such as modifying the layout, design, and content. It does not handle the process of sending emails or attachments directly. This functionality depends on the email-sending plugin or service you are using with WooCommerce.
I recommend checking with your plugin which handled the bookable products to see if it has any settings to send its invoice emails.
If you’d like to try customizing your emails, feel free to test the free version of our plugin to see if it meets your other needs.
Let me know if there’s anything else I can help clarify!
Best regards.
Hello,
In email customizer i creat email and my website link color is white in dark background. But when client recieves email he see blue color link. How i can fix it ?
How can i fix that? I can’t open a ticket, support expire but we only use know this plugin, no support before.. Thanks!
Hi,
Thank you for reaching out to us.
Have you tried adjusting text color: https://share.nmblc.cloud/05523132 ?
Best regards.
Hello, yes sure, that is very very basic my friend.
Could you please create a support ticket on this Support Forum and allow me to take a direct look?
Hello, ok i will do that. Thanks!
Alredy done. Waiting for your help.
Thanks a lot!
Got it. Thank you.
Hi mate, any update?
I’ll keep you updated via the ticket. Please rest assured we have it
Hello mates, i’ve the links in blue. I’ve tried a lot to fix this but isn’t working. When i edit is white, however when we receive the email is white.
How can i fix that? I can’t open a ticket, support expire but we only use know this plugin, no support before.. Thanks!
Hi,
Thank you for reaching out to us.
There seems a duplication. Please keep me updated in this one only: https://codecanyon.net/comments/31178267
Best regards.
Imanges like website logo, product image and socials logos in footer don’t appear in email ,This happened after the last update, please fix it.
Hi,
Thank you for reaching out to us.
We can check it for you. Can you please create a support ticket on this Support Forum?
No extra fee required.
Best regards.
Is it possible to use the WooCommerce email template instead of creating a new one?
Hi,
Thank you for reaching out to us.
If you’re looking to use the default email instead of our plugin templates for the WooCommerce emails, yes, you can disable specific template here: https://snipboard.io/IRX9xT.jpg
Best regards.
I already have it installed, but when I send a test email, it never arrives…..
Wrong product… sorry
Hello! In the email template, I highlighted the customer comment in yellow. Emails are received without highlighting the customer comment. The plugin has been updated to the latest version. Please tell me how to fix this?
Hello,
Thank you for reaching out to us.
I can definitely check it for you. Could you please create a support ticket on this Support Forum. I’ll be checking.
Best regards.
Hello I had a problem when updating the plugin to the latest one. it seem to over right the style I did to the plugin. Would you please check cause I restored my website and I can not update the plugin. Best
Hi,
Thank you for reaching out to us.
I’m not sure if you overwrite the plugin template as guided in this documentation. However, it’s in the theme file so it should not affect your plugin updates.
If that’s not the case, would you mind clarify?
Best regards.
I did not get what you meant, I only updated the plugin is there a video to show me how it work? Best,
I did the steps you mentioned, the whole designs are gone, now I have empty email templates
Hi…
I didn’t mean to tell you to overwrite template. I was asking if you overwrote it like the documentation guided. But it seems not the case.
For the initial report, could you clarify what happen before and after you update the plugin? If possible, please include some screenshot to demonstrate. Thank you.
what happened is the following: I updated the plugin manually by downloading the plugin from Envato and Installing it to my wordpress and then click overwrite.
This caused that the design I created to my emails (colors and typo) is replaced.
then I created a folder in the template of the website and paste the 3 files mentioned in the documentation. style-1 style-2 and style-3.
Would you please clarify why do I need to paste these files in my theme folder?
Send me you email if you want screenshots
Best,
Downloading the plugin from Envato and reinstalling it on WordPress should not change the template design or affect colors or typography. The second step (overwrite template – creating folders for styles 1, 2, and 3) is not necessary unless you want a custom design for the Order Details component beyond the three built-in options.
Reinstalling the plugin should not affect your design. If possible, please open a support ticket on this Support Forum so we can investigate this issue directly and determine if it can be replicated
Hi, I just purchased this plugin but I have a question about activation. Can I deactivate the license on the WP dashboard? Because I need to test your plugin on my dev site before production. Thank you
Hi,
Thank you for reaching out to us.
User can’t deactivate the license. But we can help with that. When you finished your testing, want to abandon your test site, and activate the plugin license on the live site, please just let us know by opening a ticket. We’ll do it for you.
Best regards.
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