568 comments found.
Hello, are u planning to add a new “failed order” email type for customer (wc_email_customer_failed_order). It was added in latest WC update
Hi,
Thank you for reaching out to us.
Yes, we’ll add a template for this type next update. Much appreciate you for bringing this to our attention!
Best regards.
Hi,
We’re pleased to inform you that the template for the new email type is now available in the latest updates. You can start using it by downloading the newest plugin from Envato and select it under “Sample” list
hi , i test in locolhost and show error (( ! ) Fatal error: Uncaught Error: Call to undefined function is_plugin_active() in C:\wamp64\www\wp\wp-content\plugins\woocommerce-email-template-customizer\plugins\wpml.php on line 7)
Hello,
Thank you for reaching out to us.
Is it alright to replicate this on a site where we can take a direct look ourselves? If possible, can you please create a support ticket on this Support Forum? We need to check this error on your site.
No Item Support requirement on the Forum above or any extra fee needed, no worries.
Best regards.
I can’t create a ticket!!,I tested on localhost. I installed a WordPress 6.7.1. I installed WooCommerce. I installed your plugin and this error appeared!!
The Forum I shared is presale, you don’t need live Item Support to open a ticket there. May I ask why you can’t open a ticket, can you please capture a screenshot showing the issue you’re having while raising one?
I’m sorry for any inconvenience, still I would need to check this issue on your site.
Your support time is expired. Please renew here (https://ibb.co/sJZWnsb)
The same problem was raised in one of the support forum threads (https://villatheme.com/supports/topic/error-while-installing/). I have the same problem.
It’s because you’re accessing the plugin forum: https://snipboard.io/nbHyCZ.jpg
Please go to this Forum: https://villatheme.com/supports/forum/presale/
I’ll send you the dev plugin.
Could you please solve this in your next update ?
Hi,
Thank you for reaching out to us.
It’s about the compatibility concern. For 3rd plugin, we have “Default Template” which applies to all 3rd plugin emails in general (you can see this article for more details). We also help with template creation, this is also guided in the article I sent above, you can see this section.
Best regards.
Hi, I’m a manual therapist in France.
In my WooCommerce store I sell physical product that require a regular invoice but I have also bookable products (appointments) that require a different invoice (customized with a signature). I need it to be able to be sent automatically with the order confirmation email(link or attachment) and the possibility to send it manually per email from the backend. Can I do any of these things with your email / invoice plugin ?
Hi,
Thank you for reaching out to us.
Our plugin primarily focuses on customizing WooCommerce emails, such as modifying the layout, design, and content. It does not handle the process of sending emails or attachments directly. This functionality depends on the email-sending plugin or service you are using with WooCommerce.
I recommend checking with your plugin which handled the bookable products to see if it has any settings to send its invoice emails.
If you’d like to try customizing your emails, feel free to test the free version of our plugin to see if it meets your other needs.
Let me know if there’s anything else I can help clarify!
Best regards.
Hello,
In email customizer i creat email and my website link color is white in dark background. But when client recieves email he see blue color link. How i can fix it ?
How can i fix that? I can’t open a ticket, support expire but we only use know this plugin, no support before.. Thanks!
Hi,
Thank you for reaching out to us.
Have you tried adjusting text color: https://share.nmblc.cloud/05523132 ?
Best regards.
Hello, yes sure, that is very very basic my friend.
Could you please create a support ticket on this Support Forum and allow me to take a direct look?
Hello, ok i will do that. Thanks!
Alredy done. Waiting for your help.
Thanks a lot!
Got it. Thank you.
Hi mate, any update?
I’ll keep you updated via the ticket. Please rest assured we have it
Hello mates, i’ve the links in blue. I’ve tried a lot to fix this but isn’t working. When i edit is white, however when we receive the email is white.
How can i fix that? I can’t open a ticket, support expire but we only use know this plugin, no support before.. Thanks!
Hi,
Thank you for reaching out to us.
There seems a duplication. Please keep me updated in this one only: https://codecanyon.net/comments/31178267
Best regards.
Imanges like website logo, product image and socials logos in footer don’t appear in email ,This happened after the last update, please fix it.
Hi,
Thank you for reaching out to us.
We can check it for you. Can you please create a support ticket on this Support Forum?
No extra fee required.
Best regards.
Is it possible to use the WooCommerce email template instead of creating a new one?
Hi,
Thank you for reaching out to us.
If you’re looking to use the default email instead of our plugin templates for the WooCommerce emails, yes, you can disable specific template here: https://snipboard.io/IRX9xT.jpg
Best regards.
I already have it installed, but when I send a test email, it never arrives…..
Wrong product… sorry
Hello! In the email template, I highlighted the customer comment in yellow. Emails are received without highlighting the customer comment. The plugin has been updated to the latest version. Please tell me how to fix this?
Hello,
Thank you for reaching out to us.
I can definitely check it for you. Could you please create a support ticket on this Support Forum. I’ll be checking.
Best regards.
Hello I had a problem when updating the plugin to the latest one. it seem to over right the style I did to the plugin. Would you please check cause I restored my website and I can not update the plugin. Best
Hi,
Thank you for reaching out to us.
I’m not sure if you overwrite the plugin template as guided in this documentation. However, it’s in the theme file so it should not affect your plugin updates.
If that’s not the case, would you mind clarify?
Best regards.
I did not get what you meant, I only updated the plugin is there a video to show me how it work? Best,
I did the steps you mentioned, the whole designs are gone, now I have empty email templates
Hi…
I didn’t mean to tell you to overwrite template. I was asking if you overwrote it like the documentation guided. But it seems not the case.
For the initial report, could you clarify what happen before and after you update the plugin? If possible, please include some screenshot to demonstrate. Thank you.
what happened is the following: I updated the plugin manually by downloading the plugin from Envato and Installing it to my wordpress and then click overwrite.
This caused that the design I created to my emails (colors and typo) is replaced.
then I created a folder in the template of the website and paste the 3 files mentioned in the documentation. style-1 style-2 and style-3.
Would you please clarify why do I need to paste these files in my theme folder?
Send me you email if you want screenshots
Best,
Downloading the plugin from Envato and reinstalling it on WordPress should not change the template design or affect colors or typography. The second step (overwrite template – creating folders for styles 1, 2, and 3) is not necessary unless you want a custom design for the Order Details component beyond the three built-in options.
Reinstalling the plugin should not affect your design. If possible, please open a support ticket on this Support Forum so we can investigate this issue directly and determine if it can be replicated
Hi, I just purchased this plugin but I have a question about activation. Can I deactivate the license on the WP dashboard? Because I need to test your plugin on my dev site before production. Thank you
Hi,
Thank you for reaching out to us.
User can’t deactivate the license. But we can help with that. When you finished your testing, want to abandon your test site, and activate the plugin license on the live site, please just let us know by opening a ticket. We’ll do it for you.
Best regards.
Hello there,
I have an issue. The product images in the email content are broken. Please take a look: https://drive.google.com/file/d/1HDT_Hl6qHUQ_5511vao9ahocfOHcfSGQ/view?usp=sharing
Happens in Thunderbird, Gmail, etc.
This problem started after the last update.
I can sent you a preview test from the template if you ask me to do. Please, let me know. Thanks.
Hello,
Thank you for reaching out to us.
I can definitely take a look for you. Please create a support ticket on this Support Forum.
Considering that the Item Support expired, the forum I sent above is an open one, you can open tickets without Item Support requirements.
Best regards.
Hello. I just created the ticket, here: https://villatheme.com/supports/topic/the-product-images-in-the-email-content-are-broken/
Please, let me know how to fix this. Best regards, Walter.
I see that. Thank you. I’ll keep you updated there.
Hello, after the last update I get a lot of new ‘Email templates’. Before the update I had 24 Email templates and now I have 128. Why is this happening? Is there a quick way to restore this? Capture: https://drive.google.com/file/d/1K5oogunW0UcQADVaFkWurfkk2r2eJBlg/view?usp=sharing
Please, let me know. Regards,
Hi,
Thank you for reaching out to us.
That sounds unfamiliar. I don’t encounter this issue on my site. Could you please create a support ticket on this Support Forum? I’ll be checking.
No worries about the Item Support, no extra fee when you open a ticket on the Forum I sent above.
Best regards.
Hello, thanks for your support. I deleted all those templates. I will get back to you if this happens again. Regards, Walter
Hi there, I’ve two questions – 1. Can I Save individual templates as HTML? 2. Created template sent to non-customers email (as bulk)? Thanks
Hi,
Thank you for reaching out to us.
I’m afraid we don’t have option to save template as HTML. But we have the feature that allows template data importation/exportation. For this, here’s our documentation and you can take a direct look at it on our demo site: https://new2new.com/?item=woocommerce-email-template-customizer
As for creating template sent to non customers email, please note that our plugin only customize the WooCommerce email templates, but it doesn’t handle email sending activity.
Best regards.
Does your plugin is compatible with https://advancedcouponsplugin.com/ i want know if the number of coupon is visible on email send to vendors thanks
Hi,
Thank you for reaching out to us.
I would recommend trying our free version first: http://bit.ly/woo-email-template-customizer
As for integration with 3rd plugin, we’ve made a guide to demonstrate. You can see more details in this article: https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/
I hope this helps clarify things. If there’s any further questions, feel free to let me know. I’ll do my best to assist.
Best regards.
Hi,
Does your plugin have export/import option?
Hi,
Thank you for reaching out to us.
Yes, you can export/import templates. Please visit our documentation of this part for more details.
Best regards.
Hi, I’m interested in purchasing the plugin, is there a possibility that you guys will add compatibility with plugins like YITH Request a Quote or ELEX WooCommerce Request a Quote?
Hi,
Thank you for reaching out to us.
By default, emails of 3rd plugins will be displayed in our Default Template (if their emails are built using WooCommerce’s function – please see this tutorial). For this case, I recommend testing with our free version first for a better view: http://bit.ly/woo-email-template-customizer
But content in the Default Template can’t be customized. They reflects the exact content of that email in the 3rd plugin.
If you’d like to use email templates from a third-party plugin with our plugin for full customization, we have a guide on how to build compatibility. Please refer to this documentation for instructions.
You can also check our demo at: https://new2new.com/?item=woocommerce-email-template-customizer
Best regards.
Hi,
after the update to 1.2.5 the phone number inside of the billing field is displayed as “1” if I rollback to prev version it is OK. So you must update to have the phone numbers listed inside of the emails!
Thanks, Best Regards
Hi,
Thank you for your detection.
We are aware of this issue, and a new version with the fix will be released soon.
Thank you for your patience and understanding.
Best regards
Hi, every time WooCommerce sends a new email, all default templates are created again. My edited templates are not deleted, but the original templates are also recreated every time Woocommerce sends an email.
Dear,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by this issue.
We have identified the problem and have implemented a fix in today’s update. Please keep an eye out for this update.
Additionally, if you’d like, you can reach out to us via our support forum, and we’ll share the update promptly.
Our forum: https://villatheme.com/supports
We truly appreciate your understanding.
Best regards
Hi again, it seems to work now. Thank you!
I wanted to buy it again for a new project but upon testing it created a critical error breaking wordpress. I see the last update is from April 2024, do you plan to update it? Is this plugin dead?
Hi,
We sincerely apologize for the inconvenience and understand your frustration. Unfortunately, your ticket arrived outside of our working hours, which caused the delay in our response.
Rest assured that our plugin is actively maintained, the current version of our plugin is stable and fully compatible with the latest versions of both WooCommerce and WordPress. We suppose the issue you’re encountering may be specific to your site. Could you please provide more details or describe the error you’re facing? we will be happy to investigate and assist you further.
Thank you for your patience and understanding.
Best regards.
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