577 comments found.
Hello there,
I have an issue. The product images in the email content are broken. Please take a look: https://drive.google.com/file/d/1HDT_Hl6qHUQ_5511vao9ahocfOHcfSGQ/view?usp=sharing
Happens in Thunderbird, Gmail, etc.
This problem started after the last update.
I can sent you a preview test from the template if you ask me to do. Please, let me know. Thanks.
Hello,
Thank you for reaching out to us.
I can definitely take a look for you. Please create a support ticket on this Support Forum.
Considering that the Item Support expired, the forum I sent above is an open one, you can open tickets without Item Support requirements.
Best regards.
Hello. I just created the ticket, here: https://villatheme.com/supports/topic/the-product-images-in-the-email-content-are-broken/
Please, let me know how to fix this. Best regards, Walter.
I see that. Thank you. I’ll keep you updated there.
Hello, after the last update I get a lot of new ‘Email templates’. Before the update I had 24 Email templates and now I have 128. Why is this happening? Is there a quick way to restore this? Capture: https://drive.google.com/file/d/1K5oogunW0UcQADVaFkWurfkk2r2eJBlg/view?usp=sharing
Please, let me know. Regards,
Hi,
Thank you for reaching out to us.
That sounds unfamiliar. I don’t encounter this issue on my site. Could you please create a support ticket on this Support Forum? I’ll be checking.
No worries about the Item Support, no extra fee when you open a ticket on the Forum I sent above.
Best regards.
Hello, thanks for your support. I deleted all those templates. I will get back to you if this happens again. Regards, Walter
Hi there, I’ve two questions – 1. Can I Save individual templates as HTML? 2. Created template sent to non-customers email (as bulk)? Thanks
Hi,
Thank you for reaching out to us.
I’m afraid we don’t have option to save template as HTML. But we have the feature that allows template data importation/exportation. For this, here’s our documentation and you can take a direct look at it on our demo site: https://new2new.com/?item=woocommerce-email-template-customizer
As for creating template sent to non customers email, please note that our plugin only customize the WooCommerce email templates, but it doesn’t handle email sending activity.
Best regards.
Does your plugin is compatible with https://advancedcouponsplugin.com/ i want know if the number of coupon is visible on email send to vendors thanks
Hi,
Thank you for reaching out to us.
I would recommend trying our free version first: http://bit.ly/woo-email-template-customizer
As for integration with 3rd plugin, we’ve made a guide to demonstrate. You can see more details in this article: https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/
I hope this helps clarify things. If there’s any further questions, feel free to let me know. I’ll do my best to assist.
Best regards.
Hi,
Does your plugin have export/import option?
Hi,
Thank you for reaching out to us.
Yes, you can export/import templates. Please visit our documentation of this part for more details.
Best regards.
Hi, I’m interested in purchasing the plugin, is there a possibility that you guys will add compatibility with plugins like YITH Request a Quote or ELEX WooCommerce Request a Quote?
Hi,
Thank you for reaching out to us.
By default, emails of 3rd plugins will be displayed in our Default Template (if their emails are built using WooCommerce’s function – please see this tutorial). For this case, I recommend testing with our free version first for a better view: http://bit.ly/woo-email-template-customizer
But content in the Default Template can’t be customized. They reflects the exact content of that email in the 3rd plugin.
If you’d like to use email templates from a third-party plugin with our plugin for full customization, we have a guide on how to build compatibility. Please refer to this documentation for instructions.
You can also check our demo at: https://new2new.com/?item=woocommerce-email-template-customizer
Best regards.
Hi,
after the update to 1.2.5 the phone number inside of the billing field is displayed as “1” if I rollback to prev version it is OK. So you must update to have the phone numbers listed inside of the emails!
Thanks, Best Regards
Hi,
Thank you for your detection.
We are aware of this issue, and a new version with the fix will be released soon.
Thank you for your patience and understanding.
Best regards
Hi, every time WooCommerce sends a new email, all default templates are created again. My edited templates are not deleted, but the original templates are also recreated every time Woocommerce sends an email.
Dear,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by this issue.
We have identified the problem and have implemented a fix in today’s update. Please keep an eye out for this update.
Additionally, if you’d like, you can reach out to us via our support forum, and we’ll share the update promptly.
Our forum: https://villatheme.com/supports
We truly appreciate your understanding.
Best regards
Hi again, it seems to work now. Thank you!
I wanted to buy it again for a new project but upon testing it created a critical error breaking wordpress. I see the last update is from April 2024, do you plan to update it? Is this plugin dead?
Hi,
We sincerely apologize for the inconvenience and understand your frustration. Unfortunately, your ticket arrived outside of our working hours, which caused the delay in our response.
Rest assured that our plugin is actively maintained, the current version of our plugin is stable and fully compatible with the latest versions of both WooCommerce and WordPress. We suppose the issue you’re encountering may be specific to your site. Could you please provide more details or describe the error you’re facing? we will be happy to investigate and assist you further.
Thank you for your patience and understanding.
Best regards.
Hi, I bought the premium version, everything works fine, I just have a problem with the columns. If a row has 2 or more columns, they are displayed correctly in the template designer, even when I send a test email from the designer, the columns are displayed correctly next to each other in the email. However, when Woocommerce sends the email, the columns are no longer next to each other, but one below the other, no matter what width I set under “Background”. Can you help me?
Hi,
Are you referring to the issue with the email template displays on mobile devices?
Indeed, on mobile, rows will automatically convert into columns.
You can choose to view the email template on mobile either under PC view or mobile view through adjusting the responsive point. You can see this guide.
Please reduce the responsive point to view on mobile like under the PC, so the rows will keep its format.
Best regards.
Thanks für your answer, no it’s not an issue with mobile devices, responsive is working as it should. It’s the desktop view that’s causing this error.
Hi,
Please raise a ticket on our forum, and attach with an image of the issue on your end, we will help to investigate this issue.
Our forum: https://villatheme.com/supports/
Best regards.
Hi, a pre-sale question, does the plugin alter non native woocommerce email messages? For example if a custom email has been created via the woocommerce instructions, will i be able to change it via your plugin?
best,
Hi,
We are sorry for this delayed response.
Could you give us more details about the custom email created via the woocommerce instructions?
Theriorily, a custom email following standard WooCommerce will appear in the WooCommerce email list, it can be displayed in our email template list by creating a new email type, you can see our guide: 3. Creating new email types by 3rd plugin.
Let’s follow our guide to create a new custom email type and contact us if you need further assistance.
Best regards.
Apply to categories not working for variable products. It works for simple products. Can you fix that please.
Hi,
Thank you for keeping in touch with us.
We have fixed this issue and the fix has not been official released yet.
Please contact us on our support forum, we will share the fixed version, or kindly wait for our official update.
Our forum: https://villatheme.com/supports/forum/presale/
Best regards.
Thanky you. Just created topic on suport formu.
Hi,
We received your topic and shared you with the file, please follow up on the ticket.
Best regards.
Hi there,
Is there a way to add Role rules? Please, take a look to see what I mean: https://drive.google.com/file/d/1AumDwg098jPLw_b5_JuPkdaWYt_laAvZ/view?usp=sharing
This is very useful feature to design different Emails for different customer roles (wholesale customers, retail customers, etc.)
Hi,
Thank you for bringing us this attention.
The Role rules is currently not available, however, it is a good idea and we will take note and keep it updated in our following updates.
Kindly follow up on our changelog or facebook channel: https://www.facebook.com/villatheme
Best regards.
Before I purchase I need to clarify if it’s possible to change fonts of the emails?
Hi,
Thank you for bringing your concern.
Currently, our plugin supports changing the fonts of the emails in the below Components:
- Text;
- Button;
- Menu bar;
- Contact;
- Order total;
- Order subtotal;
- Shipping method;
- Payment method;
- Billing Address and Shipping Address;
- Products;
- Coupons;
- Post;
- Customer note;
For further details, you can visit our documentation.
Besides, to customize the Google font in the email templates, you can insert the below PHP snippet, see this FAQ: How can I add Google Font to the email templates.
Best regards.
I have added the code in Code Snippets plugin but still no extra google fonts are showing while editing the emails. Code added:- https://gyazo.com/f34c35738686055c8b1a0cb0a2a1e1a8 After adding the code:- https://gyazo.com/dac35980f55ce002cae2bc586b12629a
Hi,
We are sorry for not clarifying earlier, but this feature is currently not available in the free version.
Additionally, we’ve recently updated the guide to reflect the correct information.
Best regards.
Okay. Another issue. I am not sure if I am doing something wrong. The pictures in the email are not showing up. It is broken. I have added my logo on the top that’s also not showing up. Also the product images are not visible. Why? Please let me know. Screenshot:- https://gyazo.com/c46afd60c9a31a274ebb6e8004f178fb
Hi,
We are back to work after a 3 day break for Nation holiday, thank you for your patience.
Regrading images not showing up, the common issues that may arise due to server restrictions or email client settings. Please refer to our guide to handle this issue.
Let’s keep us updated.
Best regards.
Hello Team i have License key How to use this?
Hi,
Thank you for reaching out to us.
After you purchase a license on Envato, you will be provided by Envato with a purchase code that has the format like this: 12345678-12a3-4c56-aa78-c691234567891 and a plugin zip file to download and install the plugin. Then you need to go to our website villatheme.com to authenticate on our system by login with Envato – using your purchased account on Envato: https://ibb.co/19N2Ljs
Then you will need to activate the auto update key on your domain to keep the plugin auto updated within your support period, you can follow this guide.
Let us know if you any further assistance or have any difficulties with this plugin.
Best regards.
I am using WPML and SkyVerge’s ‘WooCommerce Order Status Manager’. That is, I have additional order statuses and associated email in the shop. Will the ‘WooCommerce Email Template Customizer’ plugin allow me to send custom emails? Will the ‘Language’ option be available for messages created by the ‘WooCommerce Order Status Manager’ SkyVerge plugin?
Hi,
Thank you for bringing us your concern.
1. Our plugin is compatible with WPML (a premium feature), you can create multi-language email templates and assign a language for each. There will be a language rule on the email template where you assign the language, you can see this video guide for further instruction.
2. The new custom order status by WooCommerce Order Status Manager – SkyVerge generates new email types, This email type can be added in the “Email type” panel by adding a new email type which is mentioned in this guide 3. Creating new email types by the 3rd plugin.
You can try to add new email types using the free version. Let us know if you need any further assistance.
Best regards.
Hi i noticed that in the email that the client receives, the .screen-reader-text is displayed in the “Component: Products” widget (with featured as product type), resulting in showing texts like “Original price was, Current price is” instead of just prices. In the admin area it doesn’t show this info when working in the design and preview mode, just in the email. Can you please fix it and upload an update (I tried to temporarily add custom css to display:none but is not working).
best regards,
Hi,
Thank you for reaching out to us.
Could you screenshot how the template shows texts like “Original price was, Current price is” instead of just prices, we are not sure fully understand it.
You can contact us on our support forum for further assistance: https://villatheme.com/supports/forum/presale/
Best regards.
Hi, i fixed it by adding a .screen-reader-text {display:none;} in all templates. The screenshot is this : https://mail-smalls.tinytake.com/media/1660627?filename=1720422683838_TinyTake08-07-2024-10-11-19_638560194820615247.png&sub_type=thumbnail_preview&type=attachment&width=800&height=705
Hi,
In fact, the additional information as you called: screen-reader-text is from a 3rd plugin on your site, which may be a custom product option plugin.
Our plugin just displays the product title and price in the Products component as you see in the preview email
It is glad that you can resolve this by custom CSS. So if you have any further questions, feel free to contact us.
Best regards.
hi,
any idea if this works with PDF Invoices & Packing Slips for WooCommerce & can send a pdf with the completed email?
Thanks
Hi,
Thank you for reaching out to us.
Theoretically, if the PDF file from your PDF Invoices & Packing Slips for WooCommerce can work fine with WooCommerce, it should attach the file when using our plugin.
In this case, you can be free to try our free version to confirm this.
Let us know if you have any difficulty during the experience, we will be ready to assist.
Best regards.
Hi, I’m using “WooCommerce Email Template Customizer” to customize emails and need to include HTML metadata with attributes like itemscope, itemtype, and itemprop. However, the plugin removes these attributes from the code. Here is an example of the code I’m trying to insert:
<div itemscope="" itemtype="http://schema.org/ParcelDelivery">
<span itemprop="trackingNumber"><?php echo esc_html($tracking_number); ?></span>
<span itemprop="carrier"><?php echo esc_html($carrier); ?></span>
<span itemprop="expectedArrivalUntil"><?php echo esc_html($expected_arrival); ?></span>
<div itemprop="deliveryAddress" itemscope="" itemtype="http://schema.org/PostalAddress">
<span itemprop="streetAddress"><?php echo esc_html($street_address); ?></span>
<span itemprop="addressLocality"><?php echo esc_html($address_locality); ?></span>
<span itemprop="addressRegion"><?php echo esc_html($address_region); ?></span>
<span itemprop="postalCode"><?php echo esc_html($postal_code); ?></span>
<span itemprop="addressCountry"><?php echo esc_html($address_country); ?></span>
</div>
<div itemprop="partOfOrder" itemscope="" itemtype="http://schema.org/Order">
<span itemprop="orderNumber"><?php echo esc_html($order_number); ?></span>
</div>
</div>
I also tried creating a shortcode to insert this markup, but the result is the same — the attributes are still being stripped out. :cry:
How can I configure the plugin to prevent these attributes from being removed? Is there a way to disable HTML sanitization to preserve these metadata?
Thanks for your assistance.
Hi,
Thank you for bringing us your issue.
This request can be achieved by overriding our current email template. Please follow this guide to overwrite templates via a theme, so your modification will not be lost by the plugin’s updates. You can see our guide and development documentation.
Best regards.
Hi; After checking demo I wasn’t sure about this: - Does it automatically send the template on order changes?
Example: I want to create a new template for order complete. Every time I change any order to complete on woocommerce, will it send the new template automatically?
Hi,
Thank you for reaching out to us.
If you create a new template for example Completed order template type, there will exist 2 templates for the completed order email types (One created, and one default). In this case, we offer the rule feature: Priority and other rules such as assigning products/categories… the template with the higher priority will be applied, or if an order containing products/categories matches (a) certain rules will be applied with a certain template.
You can see the rule feature in our documentation.
Best regards.
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