Hi,

We appreciate your suggestion, however, please note that these two plugins were developed at different times and with distinct design styles and coding structures. Nonetheless, we will keep your idea in mind and may consider combining them if necessary.

Best regards.

Hello,

Thank you for reaching out to us.

Yes, you can use Google font in our template.

Best regards.

I dont see anything about it in your documentation.

Is it only some certain fonts? Or I can use any google font I want?

It’s supported via hook. It’s not in the plugin. But after you please create a support ticket on this Support Forum. I’ll send you the code to achieve that.

However, there’s one important note: The font will be displayed correctly on Preview mode, but for particular Mail Apps each customer use, the Mail App does not support all the fonts, so the original font might come back to the default font supported by that Mail App.

You’ll need to check if the Mail App you use supports this font.

Hello,

Thank you for reaching out to us.

I don’t encounter this issue on my site. Please create a support ticket on this Support Forum: https://villatheme.com/supports/forum/presale/

I’ll be checking.

Best regards.

I see, thank you for the updates. So disabling our plugin still does not wipe the link off the details. I supposed there’s another plugin has this function (insert link to billing/shipping details).

Maybe you know that plugin? Or you can test it out regarding this instruction: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

Hi Again,

I don’t think this is anything unique to my site. I have just tried your Live demo, and the email and phone in the Billing Address of your demo New Order email are also linked. If you go into the customizer on your demo, and edit the new order email and click preview you will see that there are hyperlinks on the email and phone in the Billing Address

Understood. Please create a support ticket on this Support Forum. I’ll send you the fixed file.

Is there a way to incorporate shortcode as link ? im displaying from database a link wich is hugeee and i want to add into a text like : a href =”[wec_order_meta key=’_fgo_invoice_number’]” >Download< /a>

@update I manage to add the link after a few tries. Still only using [wec_order_meta_subject key=”“], its ok for me but i wanted to inform you, maybe there is a bug and affect other users. Thx!

Hi,

For the shortcode in email content, please update the plugin to the latest version and check again.

For the shortcode link, it’s possible, you may add the shortcode as link like this: https://nimb.ws/48qWnP

Hi,

Thank you for reaching out to us.

If the voucher email for gift card purchases is available in the email list in WooCommerce >> Settings >> Emails, our plugin can replace the default voucher email with our Default Template.

Please visit our documentation of this part for more details: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452

You may test out the free version to ensure it works on your site: http://bit.ly/woo-email-template-customizer

Best regards.

Hi,

Thank you for reaching out to us.

For New order email, you can still select category for specific template: https://prnt.sc/VbqJBNUGSnGX

If you want to change the receiver address, it can be changed here: https://prnt.sc/hSRigpPaaAes

But in case you want to only send New order email when the order items belong to selected category, and not send that email for the rest products, I’m, afraid our plugin actually can’t do this. It’s unable to interfere the email sending flow.

Best regards.

Thanks for your fast reply !

I found an other plugin who can interfere the email sending flow, without editing the content.

I will try it later and hope I can combine the plugins together !

Thanks again !

I’m glad to hear and thank you for the updates. Have a good one!

Hello,

Thank you for reaching out to us.

Please create a support ticket on this Support Forum. I’ll be checking.

Best regards.

Hi,

Thank you for reaching out to us.

Yes, please add this code snippet below, regarding this instruction

Thank you for fast reply. Work smooth Regards

Hi,

Thank you for reaching out to us.

I’m afraid we don’t have option to import settings, or German templates at the moment.

For option to import settings, it’s quite odd to build. Mostly what’s important to import is the rule, but the rule for each site is different, like different categories, different languages,..... If we build function to import this, it’s complicated to deal with these differences. We’ll add it to our list to look into it in the future.

Best regards.

Thank you for the answer.

The settings I am not sure about. But for the templates it would be great. So many localized things for totals, address and so on. Maybe translations could be done easily with some modern translator and reuploaded.

For transferring template, we have this function to do it here: https://youtu.be/h9rVL052tyI?t=234

But the template translation must be done by the admin manually at the moment, I’m afraid.

Hello Martin,

Thank you for reaching out to us.

I don’t encounter this issue on my site. Please create a support ticket on this Support Forum. I’ll be checking.

Best regards.

Thanks, will do that!

Nope, unfortunately. And it is not ideal. Currently we use another – unfortunately abandoned plugin that has thi function and we can drag and drop edit custom status emails. But we’re afraid what happens once it stops working because of no updates to new Woo and WP versions…

Thank you for the info. In that case, we need to either build compatibility between two plugins. This can be done easier from the 3rd plugin end, regarding this dev documentation.

Or use this hook viwec_accept_email_type to add email IDs if the templates you built for those email types can work properly without errors.

Thank you! Good to know that there can be a solution! For now I will keep using the old, abandoned plugin and asap it stops working, will look further on the developement. Many thanks!

Hi,

Thank you for reaching out to us.

We’ve added a hook for you to achieve this, please send me an email to: support@villatheme.com

I’ll be sending you the hook-included plugin.

Best regards.

Hi,

Thank you for reaching out to us.

It’s exactly in the Default Template. The email content will be handled by the “Content” component.

If you’ve tested/built templates for Order Status Manager plugin by our plugin before, and they work without problems, you can either:

1. Contact the SkyVerge team and ask them to build compatibility with our plugin regarding this documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5142

2. We’ve reverted the “viwec_accept_email_type” filter hook and you can use that hook to add email IDs

The email type is best to be added from SkyVerge’s end. But we can give it a try for you. If you want us to take a direct look and check the possibility to integrate from our end, please create a support ticket on this presale Support Forum, and send me the WP admin and FTP.

Best regards.

That’s interesting… YAYmail for woocommerce was able to resolve the compatibility by itself.

The compatibility can be resolved from both sides – email plugin or 3rd plugin. However, it’s better and easier to build compatibility from 3rd plugin’s end. Because they know their email rule.

Hi,

Thank you for reaching out to us.

For now, we don’t have this function yet. You would need to enter the usage limit manually, I’m afraid.

We’ll take it into consideration if we can build it this way in the future.

Best regards.

Thanks is there a shortcode for order quantity?

I’m afraid at the moment we don’t have this shortcode..

Hi,

Thank you for trying and replying.

First, you would need to have a “Default Template” in your template list: https://prnt.sc/2A0EVn9N_F8o

Then you can test the custom status email (maybe create test order to check the email). They’d be sent in the form of Default Template.

Hi Angela – I tried as you suggested with “Default Template” and the behavior is when the custom order status is marked then no email is sent at all. I tried with test order email and after updating custom order status there was no email dispatched.

Hope you can take a look and make it possible because your plugin looks very good.

Thanks

Can I take a direct look at your site? If it’s possible, please send me a message to: support@villatheme.com

I’ll be checking

Hello,

Thank you for reaching out to us.

I don’t encounter this issue on my site. Please create a support ticket on this Support Forum. I’ll be checking it on your site.

Best regards.

Hi, thanks for the reply. Yes, it’s in the “New account”. But the screenshot is from the email template that I created before which means (I assume) that the “New account” has the {customer_name} shortcode. Now the place is blank. Besides, I don’t see it inappropriate to have a {customer_name} in the “New account” template as a welcome email? On the contrary, calling the new customer’s name will make him feel better than calling him for his username, I believe.

In the “New account” email, you may use the {user_login} shortcode.

Before, the shortcodes are visible on all emails, even if that shortcode should not be there and can’t be used in a specific emails type. It caused errors. So now we’ve classified the shortcodes by email type.

The {customer_name}, {first_name}, {last_name} are for the info customers enter in the “Checkout” process so these data can’t be shown in the “New account” email.

OK. Thank you.

Thank you for the image. Theoretically, the templates should be assigned like this: https://prnt.sc/2FO9XkvSjwmb

The “Behandler order” should be triggered and sent the “processing order” template (if you don’t have, it’ll send “Default Template”)

The Processing Renewal order will be displayed in the form of “Default Template”. I don’t know how this type of email is triggered. You would need to ask the membership plugin author to know the email workflow.

But it’s quite odd, I see you’re using the pro version. And there’re email types to select (in the second image), so I guess the membership plugin author built compatibility with our plugin. Please ask them about this.

i spoke, with woocomerrce subscription plugin developers and they say that they cant do anything and that is from your side the oprion for renewal processing order has to be created i dont know who is in charge but it will be cool if one day this option will be ther

Hi,

The compatibility can be built from both sides. It’s easier to be done from their end, because they know well their email rules, email workflow…. Please send them this dev documentation and ask that again.

Otherwise, if it’s done from our end, we would need to review their code carefully and learn about the rule, workflow, .... as above. It’ll be harder. If you want us to build compatibility for this, I’m afraid you would need to request a custom work, which we only done with official premium users (built on official premium plugin).

Hi,

Thank you for reaching out to us.

For all 3rd plugin emails, our plugin has a mutual template for all – Default Template. It’ll inherit email content, including the multilingual content if available in the 3rd plugin email settings.

So if the reminder email is listed in the WooCommerce Emails list, and itself has multilingual email content (which means without our plugin active, it still can send different content based on customer’s selected language) >> Then our plugin can handle the rest. Otherwise our Default Template can’t interfere.

You may try the free version, Default Template is available: http://bit.ly/woo-email-template-customizer

Best regards.