2553 comments found.
Hi, I’ve opened a ticket for Superfly Menu using the chat on the Help Center on the 17th September, but no answers also after a couple of pings. Could you give a check please?
Hi, please can someone give us a feedback, we have a ticket opened since 2 months and no answer. Thanks
Hi, sorry for the pause, we’ve contacted you. If you still need help, let us know.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Hi there, I sent a ticket a couple of days ago about the Superfly Menu Compatibility Issue with the Salient Theme. I would be grateful if you could reply with a possible solution.
Hi, sorry, please check your email.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
It has been over a week now, and I still haven’t received a response. I’d like to request a refund as my previous emails regarding possible fixes for the plugin issues have been ignored, and I am unable to use the plugin.
Hi, we’re sorry for this pause. Please check your email.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
The wordpress debug log shows 2 repeated notice/errors:
Error: SFET error: no file found in src or lib: /www/wwwroot/example.com/wp-content/plugins/superfly-extension-toolbars/lib/Core/WC_Cart.php
Notice: PHP Notice: Trying to access array offset on value of type null in /www/wwwroot/example.com/wp-content/plugins/superfly-extension-toolbars/src/Frontend/SFET_Frontend.php on line 188
Any idea how to get rid of them? Thanks a lot!
Hi, please contact us and send your URL and temporary admin access so we can inspect this and help.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Hello, I have the same problem on version 5.0.30, the plugin reports following error: Undefined property: stdClass::$en wp-content/plugins/superfly-menu/main.php:847, only on archive pages or custom posts pages
Hi, please contact us and send your URL and temporary admin access so we can inspect this and help.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Is it also compatible with bbpress?
Hi, if you mean some specific integration, we didn’t implement it. But in general, the menu works on its own, so there are no conflicts known. Cheers!
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
After the upgrade to the latest version 5.0.29 the plugin reports following error: Undefined property: stdClass::$en wp-content/plugins/superfly-menu/main.php:847
Latest WP: 6.6.0
PHP 8.0.*
How can we fix the error?
Kind regards.
Hi, please get and install 5.0.30.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
hi sir, is this plugin compatible with Divi theme?
Hello, yes, sure, it works with Divi installed. Thank you for your interest in our products!
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Hello,
I don’t know what’s the issue, but all of a sudden my level menu does not open properly on my website. Can you please check and resolve this issue?
My website link: https://mindfirst.co.in/
Hi, please let us know if you still ned help.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Is it PHP 8.2 compatible?
Hi, yes, it should be OK. Cheers!
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Great, thanks!
Hi!
I have some issues with the menu only on mobile devices:
1. The menu button is visible, but does not work on tablets or horizontal view on smartphones.
2. There is a scroll bar in the middle of the page. Checking the css, a class called .sfm-scroll is responsible for that.
Please help!
Thank you
Hello Team,
I have used your plugin on my website, but my support has expired. I am facing an issue where the 3-level menu does not show on my website. Can you please help me with this?
Best regards,
website link: https://berylagency.store/mukul-goyal/
Please click on the ( about us > the company ) Links
please reply i’m waiting for your response.
Hello Please reply fast I’m using your plugin on my website. we are waiting your response.
Hi, sorry, but I see all three leves https://www.dropbox.com/scl/fi/nay04mvwnl06q7bbrvske/2024-06-17-01-14-36-ZKQDVmw8Ni.png?rlkey=jh9zgw3h9h1tr1h1r6nfa11x7&dl=0
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Hello, I get a security alert message : https://patchstack.com/database/vulnerability/superfly-menu/wordpress-superfly-menu-plugin-5-0-25-subscriber-site-wide-stored-cross-site-scripting-xss-vulnerability How to clear this please? Thanks
Hello, please update to latest version
Best Regards,
Looks Awesome
Docs & FAQ | Help Center | User Suggestion Form | Order Customization |
Hi, pre-purchase question: it says not optimized for Gutenberg in the plugin description here – does Superfly menu work in a Block theme? Thanks!
Hello, we are not 100% sure but plugin is supposed to work with any theme following wp coding guidelines
Best Regards,
Looks Awesome
Docs & FAQ | Help Center | User Suggestion Form | Order Customization |
Despite the 5.0.26 update, the codecanon download is still the old version, there is no new version. Do I need to purchase again to get the new version, or is this a different problem?
Also, after the WP update, I can’t remember which one, but I noticed that when you enter the site for the first time and the mouse cursor is in place of the menu, even though it’s on click it expands and it’s always as a drop down list, no matter what list you have and set. When you move to another page the problem disappears, sometimes it appears later, sometimes not. Not a big deal, but it may annoy some users.
It should be there now, sorry. Moderation.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Hi, Total Virus shows my site as malicious and here is the warning from wp tootlkit with mention of deactivating the plugin : “WordPress Superfly Menu plugin <= 5.0.25 – Subscriber+ Site-Wide Stored Cross Site Scripting (XSS) vulnerability”. Thank You
Hi, could you please send your live URL, so we can check in more detail? You can contact us directly.
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Please fix the Security Vulnerability! Thnx.
Hi, please give more detailed info about the possible issue you’re mentioning. Thank you for the feedback!
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Its about this: https://www.cve.org/CVERecord?id=CVE-2024-32553
Hi, the fix is ready. Please get and install the latest version (5.0.26) from your Codecanyon Downloads page: https://codecanyon.net/downloads
Thank you for the feedback!
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Sorry, but be aware: Security Vulnerability not fixed yet: https://patchstack.com/database/vulnerability/superfly-menu @looks_awesome do you know about this and addressing it?
Hi, please give more detailed info about the possible issue you’re mentioning. Thank you for the feedback!
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Hi, the fix is ready. Please get and install the latest version (5.0.26) from your Codecanyon Downloads page: https://codecanyon.net/downloads
Thank you for the feedback!
Best Regards,
Looks Awesome team
Docs & FAQ | Help Center | Order Customization | Support Ukraine
Hi!
Although your support is actually very poor, I bought your plugin another time. It’s simply good.
I hope that you found soon the time, to answer my following question: How do I integrate a language switcher (with flags) in the navigation. I Use WPLM.
Thanks in advance!
Is there a problem with support, no response to any tickets I have raised. Got an automated reply: “Based in Ukraine, can’t promise we’ll be able to respond with respect of our usual timeframes” I am so sorry about the situation in Ukraine, but if there is no support available currently can you please let me know. Best wishes Ashley
Hello,
sorry for slow response. Please check emai
Best Regards,
Looks Awesome
Docs & FAQ | Help Center | User Suggestion Form | Order Customization |
Why do I get no answer from support since 16.12.2023?