1250 comments found.
Two separate servers, same issues on both. Seems like many issues with this project. Gettings 422 + 500 errors on API/V1, unable to post anything. Pretty sure you will say create a ticket…in that case we will have to abandon this project. It is nice if it would work but seems errors in the code when tracing back. Already installed migration and composer install manually via SSH and made sure of file permissions still same issues. Seems controller might need update or the vender files perhaps.
New customers beware as it is not a simple click to install then you are done, code needs work to function…. yes cron is functioning as well + Debug is enabled, nothing is posting in the logs so amazing project here.
Hi,
Make sure to use BeDesk installer or update, instead of manually running composer or migration commands as this might cause issues.
Regarding the errors, please create a ticket on your support site, it’s hard to say what is causing this without taking a look at the site otherwise.
I would like to buy this script but does incoming mail support Office365 as basic auth is not available anymore
Hi,
Yes, you can connect Office365 using IMAP.
Hi thank you but just confirming again, I am not talking about personal outlook but Office365 for business. In your demo admin panel, I saw the IMAP option, but only Google has an OAuth2 connector, I couldn’t find one for Office365.
Office365 doesn’t allow username/password (basic authentication) for IMAP, only Modern Authentication such as OAuth2 etc works.
So kindly confirm whether this feature is available because I will purchase only if this is there.
Please do let me know, thanks
Currently only username/password authentication is supported, I’ll see if we can add OAuth support with next update as well though.
how to hide api doc link?
Hi,
You can open .env file in BeDesk folder and add this line at the end:
HIDE_DOCS_BUTTONS=true
it does not allow guest ticket option?
Hi,
There’s no built-in option for this currently.
any plans for mobile app like bedrive? will help in reply on the go
Hi,
We’ve no plans for this currently.
You should give new updates – if you want you can bring them as add on to earn something but atleast give new features.
Like – AI based Replies Suggestion, Live Chat Option etc.
Is it possible to open a ticket for a new user or has he to do it him self
Hi,
You can open a new ticket as an agent from bottom left corner when viewing tickets in BeDesk.
Greeting BeDesk team, I see several comments to be addressed in the next update. when should we expect the next update please.
Hi,
We’ve no exact date for the update yet.
After installing and inserting a lot of content in the Article section, we went to the introduction section of the support site for users, when we realized that our system does not have a registration section. why????
I would like to add that it does not have section reCapcha Google, even though all items have been entered correctly from the settings section and it is set to show itself for the login, registration and contact page, but unfortunately it does not work either.
Hi,
It uses recaptcha v3 by default and does not require solving a puzzle in most cases. There should still be a recpatcha logo in bottom right corner though.
Register page problem?
We should have an option to use recaptcha v2 instead with next update.
Without creating redirects for LOGIN and REGISTER, how can the paths be updated?
What file or files need to be updated is all we would need.
Basically, we do not need end users to login to Help Center yet want both buttons shown to direct to another URL that connects to the main application.
Went to submit ticket but system will not allow to submit, don’t think renewal of support is needed for simple question of file locations to update this is all.
Thank you.
Hi,
This is not a simple change unfortunately, it would require modifications to a number of files.
Hello, is this compatible with Wasabi as S3? From the demo, it seems not to have this option. Thanks.
Hi,
It’s compatible with wasabi and other providers that support s3 API, you can select s3 option in settings page and enter wasabi url in “endpoint” field.
The demo shows this error when entered: Invalid s3 credentials. Unable to list contents for ’’, deep listing Reason: Custom endpoint `s3.eu-central-2.wasabisys.com` was not a valid URI
Try entering “https://s3.eu-central-2.wasabisys.com” instead, it should work then.
This is a solid code base but one missing feature is ability to create an account and submit a ticket at the same time.
Creating an account before submitting a request is an user experience obstacle.
Hi,
We have this on the roadmap for one of the future updates.
After migration getting the 500 Server Error.
Please check ticket ID: 24604
Thanks
Hi,
We’ll get back to your ticket shortly.
Hi
The demo is not working
Hi,
Seems to be working properly. Do you still have that issue?
Hi,
Does this support multiple outgoing email addresses from different domains?
Thanks.
Hi,
Yes, multiple email addresses are supported.
Outgoing ?
You can change the address from which the emails are sent from settings page. But if you mean you want to send an email from a different address based on some condition, then this would require some custom modifications.
Hello, I want to buy, however, I have a question, can I make a trial version available to the customer?
Hi,
There’s no built-in trial functionality currently.
Hello, i am interested in this, but the demo link not work. I became “504 Gateway Time-out”. Regards
Hi,
Sorry about that, it should work properly now.
Thx. Is there a documentation to see, before i buy it?
Viewing documentation currently requires a valid purchase on CodeCanyon.
Hi,
1. Does this support multiple email addresses from different domains?
For example, if we have support@domain1.com, help@domain2.net, contact@domain3.com. Will BeDesk be able to handle all these mailboxes and create tickets based on them?
2. Does it support the latest GPT-4o & GPT-4o mini?
Thanks!
Hi,
1. Yes, multiple addresses are supported.
2. You can specify the model you want to use fairly easily, it will default to the latest one though.
can you pls add a chatbot integration so I can add to my other sites pls I would like to purchase this
Hi,
We’re working on this currently. It should be available sometime next month.
