16254 comments found.
Dear Team,
I am facing issue when adding any product,
The unit price must be greater than 0 Discount should be less than unit price
In Unit i put Pc, and discount is 0 but its not saved showing above error message, what i can do ?
You need to add a unit price more than 0. Please try again.
Hello 1- Is it possible to wholesale in the system? 2- Is it possible to choose the desired font for the admin? Thank you
Hello there. Yes. There is a separate addon called Active E-commerce Wholesale Addon. https://codecanyon.net/item/active-ecommerce-wholesale-bb-addon/34332992
2. You need to add from source code level to get desire font.
Hello Sir/Madam, When is the next update coming?
Hello there, Within this week a new update will be released.
What is the specific folder or file to change the permissions so that I can upload images? Could you please provide the exact path?
Go to the root directory of the project and give the proper permission (orbital value should be 755) to the uploads directory in the public directory recursively. Hopefully, your problem will be solved, if you don’t know how to do it, please ask your server provider.
Thank you very much, solved! Another question, where is the language file located? I am looking for it in the code files and I can’t find it. Regards.
Please send us a support ticket through the link http://support.activeitzone.com/ . Our team will assist you.
Hello ActiveITzone,
Thank you for the regular updates.
I’m having difficulty purchasing any products with my seller account. How can a seller buy products through their seller account?
Hello there, currently sellers can’t buy products. But we will implement the feature soon.
Can you please give time frame. I mean when it will be implemented. Thank you
Extremely sorry. We haven’t decided any time frame yet.
I can’t create system ️. This is your website error.
Demo import failed. Error 500. What about the issue
Please send us a support ticket. Our team will help you.
If you cannot set up stable operation of the activation service, then remove it altogether!!!
The activation link is perfectly working. Please check the documentation. We have explained everything in the documentation.
Why doesn’t Activation work? Your site https://activeitzone.com/activation/ I cannot activate the license! This is the first, second: Where can I get the “System Key”? the license file contains only Item Purchase Code.
The activation link is perfectly working. Please check the documentation about system key. We have explained everything in the documentation.
Please update my domain name and provide me with the system key.
we are import demo but image not show
Go to the root directory of the project and give the proper permission (orbital value should be 755) to the uploads directory in the public directory recursively.
Why doesn’t Activation work? Your site https://activeitzone.com/activation/ gives error 522 and I cannot activate the license! This is the first, second: Where can I get the “System Key”? the license file contains only Item Purchase Code.
The activation link is perfectly working. Please check the documentation about system key. We have explained everything in the documentation.
Any update on Dropshipping Add-on?
Hello there, Not yet.
For downloading digital products, can you do so that we can download several product files because when the size exceeds 150 MB, the server cannot download it so I am forced to divide the file into 3 parts but you can only download one file.
You can configure your server for big file uploads. Increase the maximum file upload size, and you will be able to upload large files.
I use active ecommerce script. Here Facebook login & Google login is not working. Is there any problem in the script? how can I solve this problem.
Hello there, Currently, there is no issue of Facebook login & Google logins. Please send us support ticket. Our team will check and assist you to solve your issue.
@willwillswill theres more than that! We found 12 issues on this checkout. I dont know @Author why did they released this. They should have tested it before releasing.
Hello Elvee001, Where did you send your findings? Please mention us and let us analysis your point of view. Thanks.
The findings is for our own debugging and testing purpose. No need to report because your support is useless,
May i really request for a chagelog that would really help us. During the last update, we did our testing and we did also some changes. A changelog would help us keep track on update without having your SCARY UPDATE
Edited codes do not cover the support policy. If there is any issue we have definitely fixed it already. We always include an update log in every update. https://tinyurl.com/2c9tbh7f https://tinyurl.com/258mwfms
@author i dont rely on your support, your support is very poor.
I was suggesting if you can make the update log more detailed that would help us keep track on your changes.
We sincerely apologize for the delay in responding; due to a national level problem, we were unable to communicate over the internet. That is why the delay occurred, and we apologize for any inconvenience this has caused.
As soon as possible our support teams will respond you.
How do customers withdraw money from the system?
Which money? Wallet money?
Wallet Balance of customers. After depositing money and want to withdraw some to the bank.
Wallate money can’t be withdrawn. Cusomer only can use that money.
pls reply my parcese code not work
What’s your ticket no?
Hello Question about changing the language: By choosing a language (for example, changing the language of the site to Arabic), will all the contents of the site and the descriptions of each product (in front-end and back-end) change to that language?
Yes. You can change whole site by changing languages.
theres a BUG here public function getDeliveryInfo(Request $request) { $userId = $request->has(‘user_id’) ? $request->user_id : null; $tempUserId = $request->has(‘temp_user_id’) ? $request->temp_user_id : null; it gets only the cartItems for the first Seller. does not get the cartItems for the subsequent seller
ALSO THE NOTIFICATION SHOULD BE SENT IN A CHUNK IT DOES NOT SEND MORE THAN 1000 USERS IN ONE PUSH.
Thanks a lot for your finding. We will definitely check from our side.
And requesting for a change log. Even a brief one. This would help us. We have some adjustments on the code and whenever theres update it reverts back to yours. A SIMPLE CHANGE LOG would help us track the changes.
Extremely sorry. Couldn’t understand for which section you are talking about?
I want to Buy this script but in the demo I can’t See Options of Settings Country Or State Based Tax Rates, Do you guys have a Option to do it ?
Hello there, thanks a lot for your interest. No. This feature is not available.
I am interested in buying the script I have few questions.
1) can I use the script for a single seller ? 2) I see you have affiliate system based on product link , can I get an affiliate based on referral code , eg when an affiliate person registers with me , I can generate a referral code for them and I can assign a certain discount for product, so if customer checks out with the code the affiliate person gave him, he gets a discount and a commission is added for the affiliate person. (Just like affiliate works but with code that applies to all product instead of link )
That feature is not available, what is the least time It can take, give me your email , so that I can reach you directly, I am budgeting for the customisation that would be on the affiliate addon (I know I purchase this separately from the system)
Hello there, Thanks alot for your interest. 1. Yes. You can use the system for a single seller. 2. There are two types of affiliate . a) customer registration; b) product sharing. According to your requirements, it needs to be edited at the source code level. To disuss about customization please contact to our support zone through the link: http://support.activeitzone.com/
Respond to my query please, it’s highly urgent, I emailed u directly
With the support link
Hello there, we will give you a update tomorrow.
Look into this ticket. 180632
Okay.
I wanted to buy this script but in the reviews everyone is complaining about updates and poor customer care/ support
Hello there, Thanks a lot for your interest. In our last update, we faced some issues because of our server. Now everything is okay. Interms of customer care, In last month one of our big celebration of Eid ul Adha held. Support was slower for a few days than usual. Our team was providing support even during the holidays. We even mentionef about our holidays in comment section. Now this is also solved.
