Hi there.

Thanks for your message.

Please check the following links regarding the refund procedure: - https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund - https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

If I am off base, you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below and mention Ticket #299628 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Hi there.

Thanks for your message.

What most Bookly users do is create a Bookly shortcode using Gutenberg or Classic Editor, then copy and paste it into the theme.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #299453 so we can look into this matter for you.

Many thanks,
Richel

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Hi there.

Thanks for your message.

In multisite environment, each website has its own admin panel and dashboard. Each site of your network will have its own list of services, staff members, appointments, and its own settings.

Please note that you will need a separate purchase code for each of your domain and you can set different currency for each site, but currently, you’re not able to use more than one currency in one site.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #299397 so we can look into this matter for you.

Many thanks,
Richel

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Hi there.

Thanks for your message.

This is possible with the Bookly Group Booking Add-on https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on, and it seems like a versatile tool for accommodating group bookings or multiple persons for the same service and staff member simultaneously.

Here are some key features:

1. Customizable Group Size: This add-on enables customers to specify the number of persons they’d like to book for when selecting a service. The pricing adjusts dynamically based on the number of persons selected.

2. Flexible Display: You have the option to either show or hide the ‘Number of persons’ field in the booking form. If hidden, all appointments will default to being booked for one person per booking.

3. Capacity Management: The add-on ensures that the same time for the same service and staff member is not offered if it’s already reserved to the maximum capacity.

It’s worth noting that before making a purchase, you can explore the demo at https://www.booking-wp-plugin.com/demo/group-booking/ to gain a firsthand understanding of how the add-on functions. This will help you assess whether it aligns with the specific needs of your business.

If I am off base, you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below and mention Ticket #299222 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Thank you Rich, I sent you an email, with a login access.

Hi there.

Thanks for reaching out.

Just to clarify please, do you have an intermediary business wherein you are providing a website as a platform where users can sell their services, creating different websites individually for each user, or your own website where you sell your and your employees’ services? Please clarify so I can check for you.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #298996 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

You can hide these filelds while adding the form on the booking page:

https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form

Thanks!
Kate
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Hello,

Thank you for your message.

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hi there.

Thanks for your message.

You can add a postal code field from the client by ticking the box in Bookly menu > Settings > Customers > Customer’s address fields.

If I am off base, you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below and mention Ticket #298886 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello,

Thank you for your message.

If you mean Step by Step form, that’s correct behaviour. We advise you to check Services form https://support.booking-wp-plugin.com/hc/en-us/articles/13696749367058-Modern-booking-forms

https://prnt.sc/qs5tdoHatThP

Let us know if it works for you.

Thanks!
Kate
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Hello,

Thank you for your message.

Please make sure that the Bookly and Bookly add-ons are updated to the last release: https://www.booking-wp-plugin.com/change-log/.

After the update, please open debug mode https://yoursite-name.com/wp-admin/admin.php?page=bookly-diagnostics&debug and check if there are any issues. If there is an error, please click on the “Fix database scheme” button.

If the issue persists, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello,

Thank you for your message.

We have replied to you in ticket 298416.

Kindly, check it.

Thanks!
Kate
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Hello,

Thank you for your message.

We have replied to you in ticket 298416.

Kindly, check it.

Thanks!
Kate
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Hi there.

Thanks for your message.

Please check the following links regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

If I am off base, you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below and mention Ticket #298536 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Hi Adrian.

Thanks for your question.

SMS notifications service is an in-house built solution so there’s no list of SMS gateways available at the moment.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #298514 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Please ensure that Bookly PRO (Add-on) is installed and activated. If the issue persists, please provide access to your WP admin panel via support request and we’ll check this matter.

Best regards, Bookly Team

Hi there.

Thanks for your question.

Please check if this is doable when you have both the Bookly Special Days Add-on and the Bookly Service Schedule Add-on installed.

Here’s the lowdown:

The Bookly Special Days Add-on https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Special-Days-Add-on is your go-to for customizing schedules, including breaks that are different from the default working hours and days. You can do this for individual staff members. The beauty is that this shift on special days won’t just affect one staff member, it’ll apply to all staff members’ services.

On the flip side, the Bookly Service Schedule Add-on https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-Add-on lets you get super specific with your service hours. You can limit the hours when each service is available, and this one’s service-specific. It works in harmony with your staff’s working hours, creating an overlap. This means there’s an interval within each staff member’s day when a specific service can be provided. You can set this up as a one-time interval for each day of the week, including breaks during the day. So, it’s all about specifying when services are available.

Now, when you have both of these add-ons in play, you can override standard working hours for particular dates on your calendar. Tweak the days and hours when individual services are up for booking. This is different from the Standard Special Days functionality, which applies changes to the entire staff member’s schedule and all their services. With these add-ons, you can even make a service completely unavailable for booking on certain days or set it to “OFF” in the time selection dropdown. Or, if you prefer, make the service “OFF” every day except for those special days.

Please check this article: https://www.booking-wp-plugin.com/set-specific-booking-days-times-service/ for more details.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

Each staff member has their own unique schedule. When a customer books a specific time slot for a service with a staff member, that staff member becomes unavailable for that time slot for any other services. For example, if Superstar is booked for Service Awesome on Tuesday at 10 am, she won’t be available for any other services at that time. Likewise, other customers won’t be able to book service Awesome at that specific time, unless another staff member is assigned to provide that service.

The add-ons https://www.booking-wp-plugin.com/add-ons/, such as Bookly Special Days Add-on and Bookly Service Schedule Add-on, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our demos: https://booking-wp-plugin.com/demo/special-days/ https://booking-wp-plugin.com/demo/srv-schedule/

Or try the sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If you have any other questions or if there’s anything else you’d like to know, feel free to reach out.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #298380 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hi there.

Thanks for your message.

You should be able to set the cars as dummy/placeholder staff member. Each of the staff members will have their own schedule. The system will offer the schedule of the selected car (staff member) in the Timestep. Once the staff member is booked for a particular timeslot for a service, that staff member and service are no longer available.

For example, if staff member Superstar is booked on Tuesday at 10 am for service Awesome then staff member Superstar is no longer available on Tuesday at 10 am for any other services she provides. Likewise, other customers will not be able to book service Awesome on Tuesday at 10 am, unless other staff members are set to provide this service.

However, there are available add-ons designed to offer versatility to accomplish preferred features in different scenarios.

For Square payments, please check this link https://support.booking-wp-plugin.com/hc/en-us/articles/8608354151698-Square-Payments.

For discounts for multiple bookings, please check if the Bookly Packages Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on will work with this requirement. It allows you to offer package deals for your client’s favorite services as well as add an optional discount on packages. So you will need to create a simple service for the price of the packages then your client will have to book their first appointment right away in the front-end booking form. And then you assign the packages in the back-end so your customers can book the rest of the package services later as long as they’re booked within the set validity period. Currently, the default Bookly booking form doesn’t support the booking of packages by your customers on the front end. However, the new Bookly search form is fully compatible with the packages feature – your clients can book the package (https://www.booking-wp-plugin.com/bookly-pro-v5-0/) of services like standard services. See how it works on our free live demo (https://www.booking-wp-plugin.com/demo/packages/book-a-package/).

The workaround, if you use the default Bookly booking form (https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form), is to give the customers’ user accounts so that when they’re logged in, they can see a list of purchased packages with expiration dates, details, and the ability to schedule the rest of the package services. Please check this article for online access to booking for clients: https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings-for-Clients.

Kindly note that the packages don’t work and are incompatible with the following add-ons. 1. Bookly Group Booking Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on 2. Bookly Custom Duration Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005082294-Services-with-flexible-duration-Custom-Duration-Add-on-

However, if you have both the Bookly Packages Add-on and Bookly Group Booking Add-on installed, your customers can still book the simple services with the group booking capacity. But the services in the package can only be booked by a single person.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

The add-ons https://www.booking-wp-plugin.com/add-ons/, such as Bookly Packages Add-on, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our demo: https://www.booking-wp-plugin.com/demo/packages/

Or try the sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #298258 so we can look into this matter for you.

Many thanks,
Richel

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