Hi jcosta6

Thank you for choosing Filter Everything PRO.

The best approach here would be instead of tags, to add different product attributes, apply them to your products, and create filters by those attributes so everything will be separated and work nicely as it should.

If you place a couple of filter sets on one page creating the same filter but using include/exclude functionality, then you might need to write a code that will place another filter set inside of the main filter set on the front in order to open them all in a window in mobile mode.

It will make it harder to maintain, and update it, and would require coding. So our recommendations are more product attributes instead of one tag separated by different filter sets.

Best Regards,
- Victor

Hi Victor, thank you for the quick reply and recommendation. We will give it a try with the attributes.

Also, I have a question regarding the license of the plugin. Can we transfer it to a different store? We bought the license to test your plugin in a store that does not have a lot of traffic, so that we could understand all of its capabilities. We now would like to remove the pro version of the plugin from that store (it can work fine with the free version) and move it to our main store.

Is this something that can be done?

Thanks in advance.

You can activate the license on two sites, usually it is prod and stage. If you want to change the domain names, you can deactivate the license and activate it on the new domain.

You can do it from the filters -> settings -> license

Best Regards,
- Victor

Thank you. We have activated the Pro version, but we are unable to edit anything in the filter sets. Are we supposed to do anything else? In the meantime we have deactivated it again, so that we can work on the filters.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, send the license key that you are using for activation. Please send it all via PM.

Best Regards,
- Victor

I have created the account and sent the PM with the relevant data. Thanks.

We have checked the site, and there is some conflict. It is either custom code in the theme or a third-party plugin (more likely a security one). The AJAX is deprecated and does not let to update anything and get queries from the pages. Plus to that multiple cache plugins.

We recommend switching to the default theme and checking if everything is working. If not turn off 50% of the plugins, update the filter set, and try it one more time. Then turn off the other plugin so you will have at the end FE and Woo with ACF, just to check if it will start working normally. To find which plugin or theme is causing issues.

Best Regards,
- Victor

Then why does the free plugin work, but not the pro? That is what i find the strangest…

Because the free version by default uses the main query, it doesn’t have the ability to choose the needed query from the “Where to filter”, and this functionality is working with AJAX.

Best Regards,
- Victor

Is there a way to go around this? Like some development or custom code? Because in the other store we tested, the pro version works fine.

Hi jcosta6

No, unfortunately, this is something that should be fixed on the server-side settings or find the exact plugin or custom code that causing such an issue. It cannot be just ignored and passed by some code.

Best Regards,
- Victor

Hi there. Touching base on this again. We have deactivated all plugins except Woocommerce and the filters, changed to the storefront theme, and the situation remains the same. We cannot do anything in the dashboard. The only way we have to edit the filter sets is to disable the pro version, do all the changes and then reactivate the pro version. But the filters do not behave correctly. So how can this be related to the plugins or the theme?

Hi jcosta6

In that case, those are some server settings that don’t allow it to work. Can you please provide credentials one more time, so we fully can check it all on our own with your permission to change themes and deactivate the plugins?

Best Regards,
- Victor

I have sent the PM with the access data. Thanks again.

We have checked it one more time, and this time we decided to delete the plugin and install it by ourselves, and everything is working fine. If you are updating the PRO plugin, delete the old version having your free version turned on, and then upload the new version from the plugins -> Add new plugin -> Upload plugin.

Best Regards,
- Victor

When i enter the plugin dashboard, i still cannot edit anything. Also, where can i find the new version? Thanks.

Hi kayseventeen

Thank you for your interest in the Filter Everything plugin.

Yes, absolutely, you can create this type of filter.

It is a folding filter with checkboxes. You can check it on the demo page at the bottom of the filters on the sidebar – https://demo.filtereverything.pro/product-category/clothing/women/

Here is the screen of it – https://prnt.sc/qIj6opS0XsRF

Best Regards,
- Victor

Hi Victor, much thanks for your response! There is one more feature I’m unable to configure. I’d like to be able to set a limit for the number of selections a user can make. If the user tries to make more than N selections, then the widget is disabled. Is this currently possible?

Hi yacineamotech

Thank you for your interest in the Filter Everything plugin.

Can you please specify your question? Or it is the statement? Or what do you mean by ” can combine with categories – subcategory and attribute”

You can create a filter by categories, and attributes. If you want to separate categories on subcategories you need to place two filter sets on the page and use include/exclude functionality.

Best Regards,
- Victor

Hi, https://codecanyon.net/comments/30184002 thanks

Hi timmytag

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please send the link to the page with the issue, so we can check it right away.

Best Regards,
- Victor

Hi, I have already sent the credentials. I wait for your reply.

Hi timmytag

We have checked the site and you have problems with your site settings or some plugin conflicts. In general, the console shows a 502 error when AJAX tries to make a request to the server and get the list of available queries on your page – https://prnt.sc/eCUvcvPlxI5s

You need to fix this issue, and then everything should work normally.

Best Regards,
- Victor

Hi, Error 502 occurs when the “Query Monitor” plugin is activated. I installed that plugin because you recommended it in your document. If the plugin is not active the error does not occur. Even without the error the tag filter doesn’t work. Can you verify please?

Hi timmytag

Pretty weird behavior, usually this plugin does not cause any issues. In any case, we placed the filter widget on your shop page via the widget area. From customization settings. And everything is working. You just didn’t place any widget pr shotcode in order to display a filter set on your pages.

Best Regards,
- Victor

Hi, thanks for the support. I have another problem. I inserted the shortcode echo do_shortcode( '[fe_widget]' ); into the custom php page. But it doesn’t work. The following string is printed in the front end [fe_widget]. Can you tell me why? Thank you.

Hi timmytag

The code:

echo do_shortcode('[fe_widget]');

should work fine and display the filter widget, maybe you turned off the filter everything plugin? Can you send the link to the page with the issue so we can check it?

Best Regards,
- Victor

Hi, the plugin is active. You can see the issue in these images. Active plugin: https://www.timmytag.it/img/plugin.png Php code: https://www.timmytag.it/img/shortcode.png Front end: https://www.timmytag.it/img/front-end.png

Can you help me please?

Hi javorodba

Thank you for choosing Filter Everything PRO.

You cannot filter taxonomies, you can filter posts that are applied to your taxonomies. Perhaps we didn’t understand what you want to achieve. Can you please provide additional information on it?

Best Regards,
- Victor

Hi, thanks for the reply. Yeah, I understand. What I mean is, I already created the filters pointing to my media custom taxonomies but it throws this error “This filter is inactive because it is not related to the selected post type.”, Its a way to fix it to filter the attachments. (what Im working on is on a media gallery website)

If you have a “media custom taxonomies” you should have a CPT “media”, (same as “posts” have taxonomy “category”) which you should choose in the “Post Type to filter” inside the filter set, and then choose from the “Where to filter” either a page or taxonomy page where you want to display filter widget, and your media posts should be displayed via WP_Query.

Just a bit confusing with the realization of your taxonomy if you do not have CPT.

You can send the credentials to the wp-admin dashboard following this document with all of the instructions how you created it, so we can check it.

Best Regards,
- Victor

Thanks Victor, yeah , but my Post Type in this case is ‘attachment’. Im managing the media default by Wordpress. So I have the taxonomies assignated to the Media.

Hi javorodba

The plugin has this function below in its code that is responsible for hiding certain post types from filtering:

add_filter( 'wpc_filter_post_types', 'flrt_exclude_post_types' );
if( ! function_exists('flrt_exclude_post_types') ) {
    function flrt_exclude_post_types($post_types)
    {

        $post_types = array(
            FLRT_FILTERS_POST_TYPE,
            FLRT_FILTERS_SET_POST_TYPE,
            'attachment',
            'elementor_library',
            'e-landing-page',
            'jet-smart-filters',
            'ct_template'
        );

        return $post_types;
    }
}

As you see it has a list of all hidden post types from filtering. You need to write your own function where the ‘attachment’ is removed from the list and put it on the ‘wpc_filter_post_types’ hook.

Best Regards,
- Victor

Hi, correct me if Im wrong:

add_filter(‘wpc_filter_post_types’, ‘customize_hidden_post_types’);

if (!function_exists(‘customize_hidden_post_types’)) { function customize_hidden_post_types($post_types) { $index = array_search(‘attachment’, $post_types); if ($index !== false) { unset($post_types[$index]); } return $post_types; } }

But it still throws me the same error in the filters: “This filter is inactive because it is not related to the selected post type.”.

Thanks in advance for the support.

Hi ksansone1

Thank you for choosing Filter Everything PRO.

1) Currently we do not have the dropdowns with checkboxes. Those are the custom styling. Following the CodeCanyon support policy we do not provide support on customized things. Only on the original that was provided with the plugin.

But in order to make it work you should write custom JS code, that should remove the open class from all of the dropdowns in which way you created this checkboxes dropdown.

2) The search is searching only by the title, description, and product SKU. But we are planning to expand those searching abilities in the future.

Best Regards,
- Victor