513 comments found.
Ticket #39645 Please reply this ticket sending and receiving function is not working . i purchased 3 of your iteams and i like to buy more if you have good support team.
Hello.
Support team will look at your issue and reply within this item’s support TAT.
Any plans to allow you to concert emails into customers or leads?
Hello.
Thats not something in our current plans – but it may get included in a future release, upon a big volume of identical requests.
Version 2.0.3
-New Feature: Emails can now be assigned to Leads (Assign to Lead button) -New Feature: "Conversation" tab in Leads view, that includes all assigned emails -New Feature: Email conversations can now be converted to a Support Ticket
MailBox is not working anymore… uninstall -Install again, Licence filled up, but no result. May you please make an update to fix this? It’s no a kinda Support Ticket, but a BugFix(). Thanks in advance for your Feedback.
This is the error Messages: One of your modules failed its verification and got deactivated. Please reactivate or contact support.
Hello.
Our module works just fine – if you are facing technical difficulties, you need to raise a support ticket within support area.
pre-sales question: If you have mailbox module and you reply to a department email, does this now mean that the reply come from the email address of that MAILBOX user?
Mailbox uses Perfex core’s outgoing email settings.
Are/can emails be attached/tied to customer accounts?
Our module is not affecting Customers controller – its a webmail client inside your CRM.
Hello, it’s possible save some quick reply? with buy a lot of themesic module is there some extra discount?
This module has an already discounted price. There are no discount plans for the moment and Envato is not offering a discount upon a massive purchase.
Thank you for the understanding.
Is the email I send backed up in Webmail as well?
Email sent from Mailbox will be saved at its Sent folder – unless your Webmail is configured this way so every SMTP-related email is stored at it.
Hello, Do you offer a solution for recording email addresses from the contact form or a section on the site for the Internet user to record their email address to receive a news letter? Thank you ! Daniel
Hello Daniel.
Our module contains no marketing actions, its a web-based email client and such a functionality is outside of its scope.
I disabled all my security on my VPS, changed the PHP version to 7.4, 7.3, 7.2 and I still can’t receive any emails. And this has been months.
Please work things with the support team regarding your local technical issue – this is an item that works for more than 1.5k purchasers, and it shall work at your local setup in the same way it does on our demo.
I’ve tried everything, even got a VPS just for it. Been back and forth with support. I still can’t get it to work.
I’ve configured thousands of of IMAP and SMTP servers from sending millions of emails, but this! I really don’t know! It’s on another level of (Unable to work)!!!
I see – you are still facing difficulties in configuring our item there.
Please work things with the support team regarding your local technical issue – they’ll provide the necessary help.
When I first installed this module, I received email for 2 days. After that I can only send emails. Some other settings seams to be conflicting with receiving emails. Any help?
Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support will help you with it.
I submitted a ticket, have been waiting a very long time for a reply….
Hello.
This item is being support under the support TAT, which can be found in the “Support” tab of its salespage. Please bare with our support team for a reply.
I am not getting anything, this has been 2 weeks, this is extremely bad.
Whats your ticket number please? I can ask the support team for details.
They are working on it now. Ty.
Thank you.
Hello dear, new issues. I can send emails but I can’t receive emails in your Mailbox module. All configuration are done correctly. And I can receive correctly emails for the same email address on MAIL (mac). Could you help? plz
Sounds like you are facing a support issue – can you please open up a support ticket within support portal, so our engineers can help you?
Its sales here – we dont have the technical expertise to help you through the comments area.
Hello dear, I bought this module but my licence ID do not work. It told me that it used else where. It was used for another website as a test but now I wanna used in my new website. because the old one do not exist any more. How to activate my module now plz. thx
Hello. You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
it works now. Perfect!
Not a problem.
PS: Leaving your honest rating about our item would be helpful 
sure
Hi I have 2 Questions 1. Can Admin See Each staff’s Mail through his dashboard? 2. The Mail Sent can be tracked? Like if its opened or not, which is already there in Perfex CRM.
Hello.
Each staff member has his/her own, private Inbox.
Sent emails are supposed to be using your outgoing SMTP server – thus tracked by it. Our module is not offering marketing functionality for tracking purposes, but you can include a tracking code in your emails, if you want.
when it’s new update coming
Our team is already working on an update for this item, however, there is no ETA yet.
hello, I need to reset my purchase key, thank you
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
Is this module capable to accept multiple smtp email accounts?
Yes, you can use one SMTP account per Staff member, for Inbox.
the module hasn’t been updated to the latest php it work only with php 7.4.3. the module should be updated.
Hello.
Our module works with PHP 7.4.x and 8.x versions aswell. If you face any issues, kindly open up a support ticket and our team will help you.
does it supports 8.1? I’m unable to get emails upgrading to latest and php version 8.1
previously it work fine with PHP 7.4 only
Our module works fine with the latest versions of PHP.
I’m bit frustrated; it is able to send the email but not receiving it. there is no error log to see from where i can see the problem?
We are not sure about the technical process needed to troubleshoot your local case – its better to raise a support ticket within support area, in order for our devs to examine the situation.
we’re able to config smtp that works fine, but it doesn’t receive email i have read through several comments in the list, having the same issues even few 2 – 4 months ago are also cant able to find the solutuion.
there is upgrade error also There is a gap in the migration sequence near version number: 200.
I see.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page.
Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Support not active? Hello guys, i created a ticket, but in my account there is nothing available. Is your support tool not working?
Yes, our support portal is working fine.
I can´t open a ticket. I see only the old ones and i have bought support for one year a few days ago.
Please contact team, through our CodeCanyon profile’s contact form with the needed screenshots, so they can be able to advise and help.
