Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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===
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Hello,

Thank you for your message.

For Two-way sync, Bookly Advanced Google Calendar (Add-on) is required. Bookly PRO offers One-way sync and Two-way front-end only (no additional add-on needed): https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync

Thanks!
Yulia
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===
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Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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===
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Hello,

Thank you for your message.

Usually, you can disable automatic updates in the Plugins menu. You can also check this guide on how to cancel them: https://www.wpbeginner.com/wp-tutorials/how-to-disable-automatic-updates-in-wordpress/

Thanks!
Alex
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Hello,

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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===
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Hi there.

Thanks for reaching out.

Bookly Stripe Payments Add-on isn’t inclusive of the main plugin. The default payment option in Bookly Pro is offline payment (cash on arrival).

The default configuration of Bookly Pro, as listed at https://bit.ly/33w8172 includes the following:
- Fully-customizable booking form that can be used on any device: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
- Filterable, sortable, and searchable booking list that you can print or export to CSV: https://support.booking-wp-plugin.com/hc/en-us/articles/212973145-Keep-Track-and-Edit-Appointments
- Unlimited number of Staff Members with individual working schedules, prices, and the ability to manage their profiles and online booking calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/212177569
- Unlimited number of Services which you can group into categories and set unique colors for easier viewing in Bookly Calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/212176289-Services
- Importable and exportable customer base with unlimited clients list which displays payments stats and internal notes about the client: https://support.booking-wp-plugin.com/hc/en-us/articles/212978685-Customer-List
- Various templates for customizable Email and SMS notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
- Two types of synchronization modes (One-way and Two-way front-end only) between Bookly Calendar and Google Calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
- Built-in analytics with booking statistics: https://support.booking-wp-plugin.com/hc/en-us/articles/360002160553-Analyze-your-business-statistics-Bookly-Analytics-
- Offline payment (cash on arrival)
- WooCommerce compatibility: https://bit.ly/3Jvdz5P
- Multi-language support – 12 languages included: https://support.booking-wp-plugin.com/hc/en-us/articles/203600092-Translate-Booking-Form-via-WPML
- Six months of 24/7 online customer support (from the date of purchase): https://support.booking-wp-plugin.com/hc/en-us/articles/4898431917714-Customer-Support
- Integration with Zoom, Google Meet, and Jitsi Meet: https://support.booking-wp-plugin.com/hc/en-us/articles/360013355499-Online-Meetings-Zoom-

You’ll find the list of the various Bookly add-ons here: https://www.booking-wp-plugin.com/add-ons/ which you can purchase in addition to the default Bookly PRO for more advanced functionality.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

Each staff member has their own unique schedule. When a customer books a specific time slot for a service with a staff member, that staff member becomes unavailable for that time slot for any other services. For example, if Superstar is booked for service Awesome on Tuesday at 10 am, she won’t be available for any other services at that time. Likewise, other customers won’t be able to book service Awesome at that specific time, unless another staff member is assigned to provide that service.

The add-ons https://www.booking-wp-plugin.com/add-ons/, such as Bookly Stripe Payments Add-on, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285901 so we can look into this matter for you.

Many thanks,
Richel

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High rating = More sales = More functions and flexibility
===
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Hello,

Thank you for your message.

Please use this troubleshooting guide regarding email notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/115004006749-Email-notifications-don-t-work-How-to-fix-this-

Thanks!
Alex
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High rating = More sales = More functions and flexibility
===
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Hi there.

Thanks for reaching out.

This is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. We encourage you to record a request that best fits your business needs.

As a workaround, perhaps you can make a dummy staff member via the Bookly Tasks Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360013214654-How-to-skip-time-slot-selection-Tasks-Add-on-. It allows you and your customers to create tasks or appointments with no date and time selection.

There are several types of triggered and scheduled notifications you can set up via Bookly to keep clients and staff in the loop of appointment status updates and remind them of upcoming events. Please have a look at these articles for more information and instructions.

• Notifications Overview: https://support.booking-wp-plugin.com/hc/en-us/articles/212411249-Notifications-Overview
• Set Up Emails: https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
• Customize Notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/212411309-Customize-Notifications
• Email and SMS Notifications Video: https://support.booking-wp-plugin.com/hc/en-us/articles/360008526140-Email-and-SMS-Notifications
• Set Up Text Messages (SMS): https://support.booking-wp-plugin.com/hc/en-us/articles/212411289-Set-Up-Text-Messages-SMS-
• Text Message (SMS) Rates: https://support.booking-wp-plugin.com/hc/en-us/articles/212997925-Text-Message-SMS-Rates
• Voice Notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/8594761417746-Voice-Notifications
• WhatsApp Notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/10053650125202-WhatsApp-Notifications
• How to configure CRON to send scheduled Bookly reminders: https://support.booking-wp-plugin.com/hc/en-us/articles/360015017400-How-can-I-configure-CRON-to-send-the-Bookly-reminders-

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285827 so we can look into this matter for you.

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
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Hi there.

Thanks for reaching out.

Please check if the Bookly Group Booking Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on works for this requirement. It allows you to accept group bookings or multiple persons for the same service and staff member simultaneously and lets customers specify the number of persons they’d like to book for when they choose a service at the first step of the booking process. The price will increase depending on the number of persons selected. Otherwise, you can hide the ‘Number of persons’ field when publishing the booking form which means that all appointments will be booked for one person per booking. And it will no longer offer the same time for the same service and staff member if it’s reserved to the maximum capacity.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

Each staff member has their own unique schedule. When a customer books a specific time slot for a service with a staff member, that staff member becomes unavailable for that time slot for any other services. For example, if Superstar is booked for service Awesome on Tuesday at 10 am, she won’t be available for any other services at that time. Likewise, other customers won’t be able to book service Awesome at that specific time, unless another staff member is assigned to provide that service.

The add-ons https://www.booking-wp-plugin.com/add-ons/, such as the Bookly Group Booking Add-on, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our demos: https://www.booking-wp-plugin.com/demo/group-booking/

Or try the sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285628 so we can look into this matter for you.

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

We’ve replied to you with Ticket #285387.

Thanks!
Yulia
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High rating = More sales = More functions and flexibility
===
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Hi there.

Thanks for reaching out.

1. For this use case, you would need to use an Extended license. Please check the difference between the Regular and Extended licenses at this link: https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License-.

As Bookly Pro is installed on the WordPress website, the admin panel is one and there is no option to separate it for the vendors.

Perhaps you will need to set up a WordPress Multisite environment that allows you to run and manage multiple WordPress sites or blogs from a single WordPress installation. But please note that in this case, you will need to use the Bookly Multisite Add-on as well: https://codecanyon.net/item/bookly-multisite-addon/13903524. It allows you to use the same copy of Bookly on multiple websites with each site of your network will have its own database that doesn’t interact in any way. Thus, each site has its own set of staff members, services, and settings that do not overlap. Payments go to each site in the network, not to the network admin. So you will need to provide a separate purchase code for the Bookly plugins for each new site you add in the future.

Otherwise, please check if the Bookly Staff Cabinet Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003349989-Staff-Cabinet-Add-on will work. It allows your providers/staff members/employees to manage their bookings, own calendar, view, and update details, manage services (create appointments), prices, schedule, days off, and special days (if installed), as well as export their calendar information into a CSV file without access to the WordPress admin panel. However, please note that the creation of services is, at this time, possible in the back end through admin only.

2. No, we do not sell themes.

I just wanted to clarify how Bookly works with scheduling. It’s all set up on a weekly basis, so when you create schedules for your staff members, those schedules remain consistent week after week. The time slots available in the booking form are based on these schedules, and how the hours are divided and displayed in the form depends on the time slot length you’ve chosen.

Each staff member has their own unique schedule. When a customer books a specific time slot for a service with a staff member, that staff member becomes unavailable for that time slot for any other services. For example, if Superstar is booked for service Awesome on Tuesday at 10 am, she won’t be available for any other services at that time. Likewise, other customers won’t be able to book service Awesome at that specific time, unless another staff member is assigned to provide that service.

The add-ons https://www.booking-wp-plugin.com/add-ons/, such as Bookly Staff Cabinet Add-on and Bookly Multisite Add-on, are designed to provide extra flexibility and features to Bookly Pro. To use these add-ons, you’ll need to have Bookly Pro installed and activated, as they complement the main Bookly Pro plugin. When you install them, your booking form will look just like the demo.

Before making a purchase, we recommend checking out our demos: https://booking-wp-plugin.com/demo/staff-cabinet/

Or try the sandbox on a live website to get a better understanding of how Bookly Pro and its add-ons work together. You can access the sandbox mode by going to this link: https://www.booking-wp-plugin.com/create-your-free-sandbox/, entering your email address, clicking on the “Configure” button, and following the steps you’ll receive in your email.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285366 so we can look into this matter for you.

Many thanks,
Richel

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High rating = More sales = More functions and flexibility
===
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Hi there.

Thanks for reaching out.

Yes please. Send us all your questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285247 so we can look into this matter for you.

Many thanks,
Richel

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High rating = More sales = More functions and flexibility
===
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Great, thank you

Hello,

Thank you for your message.

This is not really a widget, it’s a plugin that can display various booking forms. Regarding your inquiry, you can add a link to this button that will forward the customer to a page that contains a booking form.

Thanks!
Alex
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High rating = More sales = More functions and flexibility
===
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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High rating = More sales = More functions and flexibility
===
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Hi there.

Thanks for reaching out.

“Pay later” is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. We encourage you to record a request that best fits your business needs.

We do offer an alternative default payment option, which is the ability to pay offline or in cash upon arrival. Perhaps this can serve as a viable solution for your payment needs.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #285213 so we can look into this matter for you.

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
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