3428 comments found.
Hello, I purchased Stripe Connect module. However, tenant page does not show stripe as a payment method for people to pay. The tenant has done stripe connect and successfully connected the account.
How can the payment method be enabled? I have sent several support questions but haven’t been answered yet, and I need to have this ready soon.
Hello,
We would like to apologize for the delay in our response. Our usual response time is up to 4-5 hours during weekdays. However, please note that it may take up to 1 day to respond to tickets on weekends. Rest assured that your questions are important to us and we will do our best to answer them as soon as possible. Thank you for your patience and understanding.
Yes, please pay attention because I just got reply to a very insignificant question. But the most important problem we have – which is that Stripe is not working for a tenant is been ignored. You plugin is not cheap (SaaS version) so we expect to at least have support when it is not working
Please reply to my important questions about your plugin not working properly, it is becoming frustrating
TICKET 24360
Hello,
We apologize for the inconvenience you’ve experienced, and we appreciate your patience. Rest assured that your concerns are important to us, and we are committed to resolving your issue.
To ensure your problem is addressed promptly, please continue to engage with our support team through the support system. This is the most effective way to track your issue and work towards a resolution.
Hey! I have some questions regarding the SAAS version of the plugin: 1. Do I need to buy add-ons even with the SAAS version? 2. Can I somehow change the language for tenants and for their customers? 3. Can I customize the booking panel and the customer panel?
Hi!
1. Yes, you need to buy add-ons with the SaaS version for all tenants to use.
2. Yes, you can translate/change any part of the plugin easily.
3. Of course, you have the freedom to customize the plugin as per your needs. However, it depends on what you want to achieve through customization
For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.
Hello, is it possible to allow multivendor for this plugin ? If not, can the admin create calendar for each vendor, add shortcode on their pages and set a permission for the plugin so that they can only manage their own calendar ? Thanks
Hello,
Thanks for your interest.
We have a SaaS version of Booknetic for a multi-vendor purpose. With Booknetic SaaS, you create a pricing table for your platform. In this pricing table, there will be various plans you have created. So, it is also possible to create plans with the desired permissions/limitations. Tenants will select and subscribe to the preferred plan by registering through the platform. According to their selection, tenants will be charged for the monthly or annual price.
Each tenant will get their unique booking link: https://yoursite.com/tenant-domain. You will have an unlimited number of tenants, and each tenant will use the plugin as a Booknetic Regular user. They will have their booking panel, admin panel, staff, services, payment methods, settings, etc.
Since the Booknetic SaaS is a multi-vendor booking system, you can create any type of multi-vendor booking platform for your needs. In the Booknetic SaaS, Tenants can register on your website and provide their services to their customers. All those Tenants’ information is stored on your website database. Practically, you have the ability to show them as a list in the search result by adding some custom codes to your homepage that read that information from your database. The Booknetic SaaS plugin does not have this built-in search option. Also, you can create a listing/directory website for yourself by using any theme/plugin and list all the tenants there manually. You can embed the booking panels of each tenant on the proper tenant pages by using the iFrame codes. These iframe codes can be found on the tenant admin panel.
You will not have any limitations/restrictions as a SaaS Admin. You will use the system independently from us. You will install the plugin on your own server/website and create your own business. An unlimited number of tenants can register through your platform.
If you want to use the plugin for commercial purposes like creating a platform and earning money using the plugin, you need to buy the SaaS version by purchasing the extended license of the plugin. If you need to use the plugin for only a single client or yourself, you need to buy the regular license.
Booknetic SaaS: https://www.booknetic.com/saas Demo: https://demo.booknetic.com/saas/wp-admin/admin.php?page=booknetic-saas
Video tutorial: https://youtu.be/BSofEiIOIf0
Click the drop-down button to select the extended license. When you activate the plugin with the extended license, the SaaS version will be available for you: http://prntscr.com/vu0ze0
Hi there, we are curently using booknetic to promote air conditionner cleaning. You can see it there: https://www.mphenligne.com/nettoyage-climatiseur-mural/
I would like to know if we can have another booknetic on our website. I want to have another service for air conditionner repair where our customers can take their appointments online like we already do but i dont want this on the same page and on the same app as the air conditionner cleaning.
How can I make this work ?
Hi,
We would like to inform you that you can pre-select any service, service category, staff member, or location in the booking panel. In your case, you can create two separate service categories or services for AC Cleaning and AC Repair and can have separate booking panels for each of them. Please check the following documentation for more information. https://www.booknetic.com/documentation/booking-block
For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.
Hi, any update about the release of the event booking feature ?
Hi,
Thank you for your interest.
At this time, we are sorry to inform you that we are unable to provide an ETA for its release. We are continuously working on enhancing our product and adding new features, but the specific timeline for this feature is not available at the moment.
If you have any further questions or need assistance with any other aspect of our product, please feel free to let us know. We’re here to help!
is there a possibility to display only a certain month in the calendar? the bookings should only be possible in the one month for three days (but all other months would have to be hidden), ideally only these three days would be displayed… thanks in advance for the help!
Hello,
We would like to inform you that you can start the booking calendar from any month you want. Please check the following screenshot: https://prnt.sc/GlR7MMY8zO8N
Also, if you would like to prevent customers to switch other months, you can add the following CSS code:
.booknetic_next_month, .booknetic_prev_month { display: none !important; }
For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.
Thank you, that seems to be as far as it goes. But, only when the calendar is loaded it starts with january (the month where the booking may start), but then jumps back to november after a second?!. settings and css were adjusted as you described.
Hello,
Please contact us via email at info@booknetic.com and provide us with your purchase code. Our support team will assist you as soon possible.
done!
Thanks for your email!
hello, since the online chat tawk does not work on the official website (no one is online every day) and there is no response to the request form offline yet – I am writing here:
Tell me where can I buy the add-on for Telegram? There is no link anywhere, no buy button to test it in operation
When updating a plugin from an old version to a new one, the data is definitely not deleted from the database? A friend has an example where when downloading a new version of the archive (reinstallation), all data about services, categories and settings is deleted for some reason. and there is no option to import/export/backup data
Hello,
Thanks for your interest.
You can purchase desired add-ons at Boostore. Please check the screenshot. https://i.imgur.com/dirDZEk.png Your data cannot be lost when you update the plugin to the latest version. If you have any problems, issues or concerns, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.
If your support period is expired, please contact us via email at info@booknetic.com and provide us with your purchase code.
Hello, we need users who sign up for an appointment to sign a waiver first – can this be achieved with this plugin? Would this have to be done with the Custom Form addon? Thanks.
Hello,
Thanks for your interest.
Yes, you can achieve this with the Booknetic by using the Custom Form add-on. You can create a custom form that includes the waiver or any other required information you need from users when they sign up for an appointment. This way, users will need to complete the custom form, which may include accepting the waiver, before they can confirm their appointment. https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-custom-forms
Hello, I have an issue with the order of “extras” for services. In the backend, the extras are displayed in the order I created them, but in the frontend, some services don’t display these extras in the correct order. Some display them correctly, while others don’t. I had to delete all the extras from a service (more than 20) and recreate them in the correct order for it to work. What could be happening? By the way, will there be any function in the future to sort or reorder the EXTRAS?
Hello,
Please create a ticket at http://support.fs-code.com. Our support team will help you as soon as possible.
Hi
I do we do to buy an addon from booknetic admin pannel? When I click on buy ” user role manager ” it opend a new tab and a notiication is saying ” an error occurs try later ” . Is there anyway to buy this addon?
thanks
The car button to buy the addon is not displaying
Hi,
Yes, add-ons should be purchased through Booknetic – Boostore. Please check the screenshot. https://i.imgur.com/dirDZEk.png
For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.
sorry but your answer is not helping. I was saying why the cart button in order to buy the addon is not showing up?
Hi,
We’re sorry for the problem you are currently experiencing. We understand that you have already purchased the plugin and having problems with purchasing add-ons at our Boostore. Our support team is ready to assist you on this matter as quickly as possible. Please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.
Hi
I loged in with your Saas demo and see branding stuff working. The only things Im still looking for is how to customer booknetic to writte something else and change the booknetic name in URL
Plus in Saas I don’t see how to add custom menu in left sidebar
Thanks
Hi,
Thanks for your interest.
1. You can set a title and slug for the tenant admin dashboard in the White-label settings. Please check the screenshot: https://prnt.sc/Pe0fdEwmSZBg
2. If you want to add a custom module to the left sidebar of the tenant admin dashboard, unfortunately, it is not possible.
Please let us know if you have further questions or concerns. We’re here to assist.
Okay.
Thank you sir
Hello!
Is it possible to apply an automatic redirection after scheduling an appointment? I know there is a button, but it’s not very intuitive.
On the other hand, how can I modify the success message after scheduling an appointment?
I have the problem that some of my clients are booking twice because it is not entirely clear to them that the appointment has already been scheduled correctly.
thank you
Hello,
Please create a ticket at http://support.fs-code.com. Our support team will help you as soon as possible.
Hi Do you have the ability to style the buttons for popup forms? I want different colours for different popup forms, is this possible in your plugin?
Hi,
Thanks for your interest.
Certainly! With Booknetic, you have the flexibility to set CSS classes and inline styles for the buttons in popup forms. This means that you can customize the buttons’ appearance using either CSS classes or inline styles, depending on your preference and specific styling needs. Please check the article to get more information on this. https://www.booknetic.com/documentation/booking-panel-in-popup-modal
Please let us know if you have further questions or concerns. We’re here to assist.
Hey there! Awesome looking plugin. I see that you already support Google Calendar and Zoom, but what about Google Meet? I use Google Workspace and therefore I try to use Google Meet as much as possible since its “free”/included with my Google Services. Looks like you already integrate with the Google Calendar API, so Im hoping that you can do Google Meet as well. Thanks in advance! 
Hi,
Thank you for interest.
While Booknetic currently supports integration with Google Calendar and Zoom, we do not have a direct integration with Google Meet at this time. However, we offer a Webhook feature that allows you to integrate Booknetic with various third-party services, like Zapier/IFTTT/Make, etc.
To integrate Booknetic with Google Meet, you can utilize a platform like Zapier. Zapier acts as a bridge between different applications and enables you to create automated workflows, or “Zaps,” between them. Please check the following articles for more information: https://www.booknetic.com/documentation/zapier-integration-to-booknetic https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-webhook-and-zapier-ifttt
Please let us know if you have further questions or concerns. We’re here to assist.
Hello,
Great news! Google Meet integration is now live in Booknetic!
From now on, your appointments can automatically include a Google Meet link, so setting up and running online meetings is smoother than ever.
We know this will be a valuable addition for many of you, and we’d love to hear your feedback once you give it a try. Your input really helps us keep improving Booknetic in the right direction.
Here is more info: https://www.booknetic.com/feature/google-meet-integration
Hello! How can I ensure that if a user is booking for the second time, their data is updated?
It happens to me that if the same user makes a reservation, but changes their phone number, for example, it is still saved with the phone number from the first appointment.
With other reservation systems it allows you to force the updating of user data.
Thanks
Hello,
Please create a ticket at http://support.fs-code.com. Our support team will help you as soon as possible.
Hello! Could you please help out? I migrated my site to another domain extension and I supposed I could relink the license to this new domain extension. However, now I ended up that support recently got expired and till now don’t got any proper response to ensure that the license got reseted so I can continue use it on my other domain extension.
Could you please help? I really wanted to work with your plugin, but I hope you guys can help out so we can finish the project.
And hopefully work on more projects with Booknetic.
Hello,
Please contact us via email at info@booknetic.com and provide us with your purchase code. Our support team will assist you as soon as possible.
I already contacted you guys last week, I now sent a new inquiry so I really hope they can reset my license so I can activate it on my current domain extension.
The client is also already waiting one week while we should be live already.
Kind regards,
Brian
Hello,
We have already responded to your email and provided you with a solution. Please check your inbox for our response.
Can you provide php script for saas version?
Hello,
Thank you for your interest.
We currently offer the SaaS version of Booknetic exclusively for WordPress, and we do not provide a standalone PHP script. If you have a WordPress website, you can easily install and set up the SaaS version of Booknetic to benefit from its features. However, if you are interested in a standalone PHP script, we currently do not offer that option.
If you have any more questions or if there’s anything specific you’d like to know about our services, please feel free to ask. We’re here to assist.
HI,
I’m looking for a solution for my client.
In short, we need a booking plugin that can be used to for booking courses that are available during specific times.
Example of the availability settings we want:
1st Sun of Each Month 2nd Mon of Each Month 3rd Thur of Each Month 4th Sun of Each Month
Does my request make sense? And will this be achieved by configuring the settings inside the plugin or will there need to be customization to the plugin?
Hi,
Thanks for your interest.
Your request makes sense, and you can achieve this by using Booknetic without the need for extensive customizations.
Booknetic provides a feature called ‘Special Days,’ which allows you to define and configure specific dates for appointments. You can set the availability for any specific date of each month, as you described.
For further questions or concerns, please contact us at info@booknetic.com.
Kindly i need support in integrating stripe through woocommerce and booknetic plugin, users cant add their credit card details as the fileds are greyed out “not enabled or clickable”, kindly note the live publishable key, secret key and webhook secret are implemented correctly
Hi,
Please create a ticket at http://support.fs-code.com. Our support team will help you as soon as possible.
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