8955 comments found.
Hello, I am receiving the Unknown Error when attempting to activate my license. I have followed the steps in the google document and have sent over the credentials and information.
Hi aimvpdigital,
Thank you for choosing Filter Everything PRO.
Thank you for the credentials but you also need to add the link to the login page for wp-admin, as we have no idea which site it is. Send it via PM, please.
Best Regards,
- Victor
Hi aimvpdigital,
The instructions were sent via email. Please follow the instructions and the license will be activated.
Best Regards,
- Victor
Hi, im having issues displaying custom filters to the product categories. No problem so far in the actual store page: https://ceitsa.com/tienda/. But here in a product category al ready configured just blank space: https://ceitsa.com/product-category/potencia-electrica/arranque-motor/arrancadores/. Please help, i dont really know whats happening, cos if i explore the site with my admin logged in all of the filters works just fine: https://we.tl/t-ZOBLaGWWrS
Hi ILEE0404,
Thank you for choosing Filter Everything PRO.
At this time, we cannot find any presence of our filter on the page that you have sent to us. Could you please check if it is turned on? Also, if everything appears to be gray, please go to the filter settings and choose another query in the “And what to filter?” section. After updating the filter set, please check the functionality.
Also, for testing purposes, turn off hiding filters if they are empty.
Best Regards,
- Victor
Hi, Can i show the apply filter on mobile version only please? how can i do it? because when i have more than two filter category in my mobile view & i am selecting from both of them the drop down doesn’t automatically closes the filter it remains open with the filter & i had to scroll down to see the results.
Hi doodlectg,
Thank you for choosing Filter Everything PRO.
You can place two filter sets, using two filter widgets from the widget area or two shortcodes. Place two of the same filter sets on the page, in this case, you will have two filter sets one with apply buton mode second one is a simple one. Hide the apply button one on the desktop with CSS and show it only in mobile mode and hide the one without apply button mode in mobile.
Best Regards,
- Victor
Hi, On my shop-site I cannot get the pop-up to actually show anything! It just grays out the page without showing the actual pop-up.
https://c54.no/butikk-2Hi benjaminnor,
Thank you for choosing Filter Everything PRO.
Please make sure that your widget area in mobile mode is not hidden. Because right now it is looking like that. Maybe there are some mobile styles applied or position styles that cause such an effect.
Best Regards,
- Victor
HI, the plugin is lifetime ?
Hi Arnaudfpm,
Thank you for your interest in the Filter Everything plugin.
Yes, the license if a lifetime for two sites, in most cases used one for stage and the second for prod.
Best Regards,
- Victor
Hi, is it correct that with Step-by-Step (https://demo.filtereverything.pro/step-by-step-filtering/) it does not reset the next values of the select when I have already selected the next ones? Example: I select Category -> Brand -> Color and then change Category. At this point Brand and Color should reset to the default values.
Hi EvoluzioneTelematica,
Yes, it is a correct behavior. We can add such feature to the list and maybe with future updates add a reset option to the child filters.
Best Regards,
- Victor
Hi Victor, is it possible to eliminate the text ‘No more posts to show’ or change it to something else? Thanks Al 
Hi amcquade,
Please, send the link to the page with the issue so we can check it and that message as well. Tell us how to get that message and send the screenshot of it as well.
Best Regards,
- Victor
Hi Victor, the message just always appears at the bottom of page of filtered posts. Here’s the URL: https://my.linkonect.com/companies/ and here’s a screenshot of the URL: https://www.dropbox.com/s/ptysg29eb7q0cm0/Screenshot%202023-10-06%20at%2014.14.29.png?dl=0 And here’s a screenshot of the Edit Filter Set: https://www.dropbox.com/s/mhsmnj4ufpnrh9t/Screenshot%202023-10-06%20at%2014.18.31.png?dl=0 Thanks!
Unfortunately, we have to disappoint you here. This message is not connected to our plugin – https://prnt.sc/rONrdlB0qL_Y it is connected to the e-load-more functionality (more likely elementor).
Best Regards,
- Victor
So sorry to trouble you Victor, thanks very much for letting me know
Hi, I get an unknown error when trying to activate te licence key. I sent an email to reset the activation of the licence, after we moved website on url adonia-store.fr, with purchase code and other stuffs. Have you received tha request ? Thank you, Best regards
Hi arpega,
Thank you for choosing Filter Everything PRO.
We have sent the email back to you, that in order to deactivate it we need your license key (not the CodeCanyon purchase code). Please send us the license key via PM so we can deactivate it on all of the sites.
Best Regards,
- Victor
Email send. Thank you so much
The license has been successfully deactivated across all applicable sites. You may now proceed with activating it on the necessary ones. But also check this link if you’ll have unknown error – https://filtereverything.pro/resources/license-key-issues/
Best Regards,
- Victor
Thank you. I tried to activate license keys on production’s website. Always have an unknown error. I checked the link about license key issue : “To resolve this, we can activate it on our end, but you need to create a request in the place where you purchased the plugin. ” So can you activate it please ? What’s the instruction ? Thank you, Best Regards
Hi arpega,
Well, since you already sent us your license key, we need only credentials to your /wp-admin following this document
Please send it via PM.
Best Regards,
- Victor
It’s send ! Thank you
The license is activated and everything is working correctly.
Best Regards,
- Victor
Hi – I’ve found the compatability on your plugin to not be ideal on a mobile which has affected my decision to continue to use this plugin. I would like a refund on both licenses if possible… I notice you have 30 days as a refund policy, is it possible to get a refund on both licenses, one is over by 6 days? If not just the one refund will have to do – thank you.
Hi readingsads,
Do you mean that you didn’t make it work with your header and custom sticky container? If yes, those are simple CSS styling with correct z-indexes. If it is something else we can help you with displaying it correctly.
In the event that a refund is necessary, it is possible to request one by submitting an appropriate refund request through your account.
Please be advised that the responsibility for all refund requests lies solely with the author and not with the support team. It is important to note that the support team is not authorized to process any refund. Thank you for your understanding.
Best Regards,
- Victor
I contact the theme regarding the global header. Its not doable with what I want to do. I wont be needing it any longer.
Hi readingsads,
Do you mean that the theme developers could not provide the correct CSS code and how it can be fixed so it won’t appear on top of everything?
Best Regards,
- Victor
Hi Andrii, just a quick question I have as a user of your plugin. On your demo page (https://demo.filtereverything.pro/posts/) I can see that it is possible to show the hierarchy of categories/taxonomy terms AND show the sub-categories as well without manually unfolding. If I just tick the ‘Show Hierarchy’ box for my taxonomy in a filter set, sub-categories are automatically collapsed. Is there a filter or hook to enable hierarchical view with visible sub-categories/sub-terms? Thanks in advance!
Hi enoversum,
You can check the code for it here here – https://gist.github.com/wpserve/aaa55f33224196671883116d6f694e32
In general, there is no support for accounts whose support period has expired following the support policy
But we can help you later after all requests from accounts with valid support periods will be processed. It may take some time – days or weeks.
If you want to get it faster, please extend your support period and this request will be processed in the first queue for supported accounts.
Best Regards,
- Victor
Hi Victor, thank you so much for your help. I understand I would normally need a valid support period, so I’m grateful you helped me anyway! The code is working flawlessly for me, so case closed. Again, thank you for your help !
We are glad to hear that everything is working.
Best Regards,
- Victor
Hi
We are experiencing a problem with your plugin.
The problem concerns the price filter:
Indeed when saving it, it is indicated that the filter prefix must contain at least one alphabetical symbol and then another error: this prefix is not authorized because it already corresponds to a taxonomy name or term already used on your site. Please use another prefix.
https://prnt.sc/GUT8Jh9HhBIVIt is therefore impossible for us to save the price filter on our store. Do you have a solution ?
THANKS
Best regards
I had forgotten a problem concerning only the store page.
Indeed, on category pages it works but not on the Shop page.
Our problem is that when we check a filter, the page does not update with the selected filter and nothing happens.
Can you help too?
THANKS
Hi sprotheau,
Thank you for choosing Filter Everything PRO.
The URL prefix should be entered and should be unique, try to use any prefix like “test_prefix_for_price” and hit update if it will save it without any errors.
Also, make sure that you have deleted all of the filter sets from the trash. Please check if your plugin is registered or in blocked status.
If none of those will work, please send the credentials to the wp-admin dashboard following this document so we can check it.
Best Regards,
- Victor
3rd problem.
In the mobile version, still on the product category pages, the filter button did not work, so I added the shortcode so that it appears. But this does not work as expected. Indeed the button now appears, and the filter for the category in question is clearly selected in gray in the filters. Only when I select another filter, it is not taken into account on this page.
Can you see this please? If you need admin access, we will provide one THANKS
Identification information send as planned by email
We set the correct query in the “and what to filter?” so both filters are working correctly, Shop and categories.
Best Regards,
- Victor
Thanks for your quick help!!! Best regards
Hi, Just implemented you amazing filter.
But need to now several things
1. How I can filter price on product? 2. How to know meta key for ACF field?
anyway I implemented it in https://staffinc.co/products
Best, Agung Asmara
Hi Agung Asmara,
Thank you for choosing Filter Everything PRO.
1. Choose to create a filter by numeric meta key and place them in the “meta key” field _price
2. In ACF you can find it as a name.
Best Regards,
- Victor
And another question
I need to separate search form(on top of product list) and other filter(on sidebar)
what is that possible to implement multiple filter group, if possible, how to make it work?
Also, how can I implemented this filter on product archive template on theme builder. since the filter always return, “No one Filter Set is related to this page.”
Hi mahadamaraditya,
You can place two filter sets on the page, all you need to do is use two shortcodes or two filter widgets on the page or as many as you need.
Please note, that the same filters will work simultaneously.
Create a page using this archive template and place the filter on this page.
Best Regards,
- Victor
ok thank you
We’re using the Filter Everything Pro plugin on our website and have been pleased with its performance for a single listing view. However, we’re now looking to extend its functionality to work seamlessly with both card and list views. Currently, we’re unsure of how to configure the plugin to achieve this.
We kindly request your guidance on the necessary steps or settings adjustments to enable the plugin to filter content in both card and list views using a single filter. Your prompt assistance in this matter would be highly appreciated as it’s crucial for our website’s user experience.
Hi alinawazbt,
Thank you for choosing Filter Everything PRO.
Can you please provide more information on cards and list views? Also, would be nice if you could send the link to the page so we can check it.
If you are referring to that on your site you have a switcher to change views from cards to lits just changing CSS, it should work fine without any problems.
If you mean that you wave two queries on the same page, one responsible for cards and the second one for list view and use one filter set for both of those queries won’t work. You can use a second filter set for that purpose but the filters should be different to work not together because if you have two filter sets on one page with the same filters they will work together (they will filter both queries), but counters won’t show correct information.
Best Regards,
- Victor
here is the link for the website https://wewill.bt-ho.com/adult/resources/ where we are using filter, there will be a filter button which include popup filter and underneath we have clear all button and theme switching options to switch card view to list view
currently we have 2 deferent view for the same listing, and the same filter should be applied on both view but it is working on a single listing view
Could you please provide more details on how your list view works? It appears that it is not just a case of switching styles, as these are two different elements, so how they should work together? The list view one is most likely using another query to display the posts.
Additionally, we have observed mixed content issues on your website that we would strongly advise addressing.
Best Regards,
- Victor
we are using to listing items with different view and we are switching these 2 view with JavaScript by click on 2 icons, When clicking on icon it show 1st and and hide 2nd. Both listing have different view/skin but have same post type and data. how can we adjust this plugin to filter data on both listing view?
Can you please send the credentials to the wp-admin dashboard following this document so we can check it? And provide the answer if it is possible or not.
Best Regards,
- Victor
website credentials are already shared which include required details. Please let us know when you get assess if it.
Thanks
Hi alinawazbt,
Okay, so each view has its query, Cards (query1) and List (query2). Those are not applying different styles, this is two different queries and elements.
We have applied the second filter set on the same page (“Test filter to work for two filters”) added the same filter in that filter set and chose another query, so one filter set has query1 and the second one has query2 and they work together as long the filters are the same (at least the first filter as we didn’t add any more).
Best Regards,
- Victor
Dear Support Team,
I wanted to inform you that we have successfully resolved the issue we were facing with the Filter Everything Pro plugin. We can now filter content seamlessly in both card and list views using a single filter.
We appreciate your prompt assistance and guidance in this matter. Your support has been invaluable in enhancing our website’s functionality.
Thank you once again for your help.
Best Regards, Nawazish Shah
Hi alinawazbt,
Thank you for your warm words about our service. I’m glad that your issue was solved.
If it is possible I would be thankful for a positive review about the plugin here on CodeCanyon – https://codecanyon.net/item/filter-everything-wordpress-woocommerce-filter/reviews/31634508
Thank you in advance!
Best Regards,
- Victor
Hi,
i tested the plugin on my dev environment and it was ok. Now that I disabled it and wanted to activate on the designated domain, I cant.
Please help!
Hi 47hg59vrhg,
Well, do you have any errors? like “Unknow Error” or “Invalid License Key” or anything else?
You can send us your license key via PM not in the comment section, and we can deactivate it on all of the sites it is currently activated.
Best Regards,
- Victor
I am unable to activate. Have sent login details as requested.
Hi TheVacuumPouch,
Thank you for choosing Filter Everything PRO.
The license was activated and everything is working well.
Best Regards,
- Victor
Thanks, I have added filters to my shop page but they don’t seem to be working. I select an option with three products and I am still shown all the products, nothing changes. Any ideas?
Go to the filter set settings and in the “And what to filter?” choose another query hit update, and check if it is working.
Best Regards,
- Victor
HI,
I’m unable to activate the license on my site. I keep getting an ‘unknown error’. I have removed the plugin and re-installed ,disabled all add-ons but still get the error.
Hi idkl1914,
Thank you for choosing Filter Everything PRO.
It seems that your server does not allow connection with our license server. We can activate it on our side, but we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
Please, send all these via PM (don’t forget to add the license key, not the purchase code).
Best Regards,
- Victor
The license was activated and everything is working well.
Best Regards,
- Victor
Thank you!
Hello Sir, Can I please know, for how many different websites can I use your Plugin after purchasing it once. Thank you
Hi claravitorianet,
Thank you for your interest in the Filter Everything plugin.
It’s a lifetime license that you can use on two sites, one stage and the second is prod. Or both prod if you don’t need any stage sites.
Best Regards,
- Victor
When my customers tap the filter button on a phone, the filters appear to malfunction, and the filter overlay behaves strangely. This issue suddenly emerged without any prior warning.
Here is a link to a product page. If you switch to the phone or use the Inspect Element phone size feature, you’ll be able to observe the issue I’m referring to.
https://www.bashsmusic.com.au/product-category/piano-keyboard/digital-pianos/Hi BashsMusic,
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Best Regards,
- Victor
sent the credentials
Hi BashsMusic,
We have checked the site and the issue is in your theme or custom styling with position sticky in mobile mode after applying any filter – https://prnt.sc/1FKczAPBybCb if you turn it off it is working and showing correctly.
Best Regards,
- Victor
Hello, I didn’t include this in the code at all. Is it possible for you to remove it for me? I understand that this may not be within your responsibilities, but I’m also encountering other PHP errors. Would it be possible for you to provide guidance on how to resolve them? Thank you.
Hi BashsMusic,
Maybe it is the theme styling or page builder, not sure what you are using. You can add the CSS in the Advanced CSS tab from the customization menu, using the classes from the screenshot to remove/rewrite those styles.
If the errors are related to our plugin, you can share a screenshot with us and we will provide you with relevant information. However, if they are unrelated, we cannot offer any assistance following the support policy. It is advisable to hire a developer from platforms like Upwork to fix them for you.
Best Regards,
- Victor
I’m unable to activate the license on our development site. I keep getting an ‘unknown error’. I have removed the plugin and re-installed the latest version but still get the error.
Here’s the purchase code: 356b64df-337c-47df-aa98-af3a360abdb8
Development site IP: 104.244.120.38
Tx.
Hi maxim74,
Thank you for choosing Filter Everything PRO.
It seems that your server does not allow connection with our license server. We can activate it on our side, but we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
Please, send all these via PM and please make sure that you added the license key in the message with credentials via PM.
Best Regards,
- Victor
Sent the credentials and followed the instructions. Tx.
The license is activated and everything is working well.
Best Regards,
- Victor
Thank you Victor – will there be any potential issue when we finally go live and switch from our IP to proper domain name?
Hi maxim74,
If any issues do arise, please don’t hesitate to contact us and send the credentials and license key via PM. We will activate it within a matter of minutes.
Best Regards,
- Victor
I am experiencing an issue where my filter is not updating the products shown when clicked. For example, the product categories are all correctly shown but when a category is clicked, nothing happens to show the filtered products. When filtering the price or in stock, it updates the categories filter accordingly, however the products themselves do not show in the loop. I’m using the archive products widget in elementor to display the products.
Hi kirkjames1,
Thank you for choosing Filter Everything PRO.
Go to the filter set settings and in the “And what to filter?” choose another query and hit update then check the workability.
Please note, that the plugin does not display products, it is only filtering them. So if the category pages do not display products they won’t appear while applying filters. You need to display products in order to filter them.
Best Regards,
- Victor
I had multiple queries, not sure why. I changed my ‘Where to filter?’ to Common Wordpress Pages -all archive pages for this post type and ‘What to filter?’ to Product query #4. Now it works as expected. Thank you!
Hi kirkjames1,
We are glad to hear that everything is working correctly.
Best Regards,
- Victor
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