8704 comments found.
Hello, I have yet to receive a response regarding my support ticket concerning issues with the AI tools, which are currently not functioning. You can find the URL at openaichat.app
Hi,
You messed up the update instructions as stated in your support ticket from our side last time, hence the issues. You basically didn’t follow any of the steps in the Update tab of the docs, not sure to whom we write those instructions…
Stay tuned, we will get back to your case soon.
Is it possible to edit the models that already come with davinci?
Hi,
Yes, but manually by you.
Please tell me when the V2.8 version will be released. I am very eager to try other payment methods of Stripe.
Hi,
It is work in progress, planned for this month so far.
Hello,
Can you please say why is it that when I use the AI Chat Bot or any of the Templates, the text output is okay at first. However, after a few minutes, some of the characters (text) or words just disappears from the output making the output read unsensible. Whether I use ChatGPT 3, 3.5 Turbo of 4 in different modes (casual or professional). Even if I use different PCs, internet browsers in regular mode, incognito or privacy mode, or even save the document. It still loses text from the output results. A few weeks ago it happened but I forgot about it, now it is happening again. It is very frustrating. Please advise on how to fix this as soon as possible.
Thanks in advance.
Whenever I use the FREE ChatGPT 3.5 from Openai on the same or different PCs or internet browsers, I never experience this problem. See the out differences below.
Original Output https://prnt.sc/oEnPWyJaNlLJ Output 9 minutes later https://prnt.sc/Rdugm1J9O5U9Hi,
Open a support ticket with further details to have a look.
Hello,
From my experience, the support ticket really takes far too long. In our case five (5) days average response rate turned into a very long time. We cannot go live until the issues are resolved. Six months after purchase and installation, our company is still trying to go live dealing with one unforeseen issue after the next. Please tell us, what details do you need NOW, because, if we send these same details, it may take 5 more days just for you to ask for the details you actually need, then another five days or longer to respond or actually address the issue. We also have a current ticket https://prnt.sc/la0bhiOELNt2 based on STRIPE prepaid plans payment not working for 3 days now. The days turned into weeks, and weeks turned into months. Please expedite so that our company can go live ASAP. The inability to receive payment and losing text output are critical issues. The time wasted is our biggest killer.
UPDATE: To make matters worse, when we went to submit the ticket as you requested, a notice popped up on the screen which indicated that we already have an open ticket. Please see https://prnt.sc/YPoaQSKFKSTf . Therefore, we are unable to submit another ticket until the aforesaid STRIPE ticket is closed. Then if we include this issue in the current STRIPE ticket, we would be told to open a separate ticket. Very frustrating! Please address and/or resolve our issues as soon as practicable. A word of advice… We would highly suggest or recommend that you hire adequate staff to enable you to address support tickets within the normal 24 hours period.
Don’t get us wrong, it is a great product, and we love it. We understand that there is a queue and that you have to alot time to deal with other customers also, while dealing with the application updates. However, the amount of time it took to deal with support tickets is a grave concern to us, as we have now come to realize that the 5 days per issue can take months to resolve (as in our case) when multiple unforeseen issues are involved. Please do not be upset, it is simply constructive criticism of the amount of time Support tickets take for a response and/or to be resolved.
We await your most kind assistance. Thanks in advance.
We still went ahead and embedded the ‘disappearing text’ issue into the ‘stripe prepaid plan not working’ issue to save time. See PRIVATE TICKET #3479539.
Hi,
Based on your past tickets, none of your tickets ever missed 5 day period so far, it is there as a notice for a reason. We don’t provide support over comment section, if you have issues, list in the ticket, and if you want to speed up the process include your server and domain access credentials with the message like most people do in their tickets as we will ask it in any case to troubleshoot. It is 1 active/open ticket per person to avoid spamming. 90% of opened support tickets are due to customer’s incorrect configurations or not reading the docs properly upon updating, and it wastes our time to deal with those, hence the 5 day support SLA as we must invest time into updates development as well.
PS. By using comments to ask support questions frequently, you delay our response to your own tickets as we always clear comments first. If you have a case, have some patience, we will clear it.
The requested credentials has been sent. PRIVATE TICKET #3479539
Please see ticket update.
Please what should be done about the gpt-3.5-turbo-instruct Thank you
Hi,
At this point nothing, it is only a replacement for davinci model which getting deprecated. We will consider for future updates
Hello, is it possible to add the AI chatbots to a website as a chat widget?
Hi,
At the moment no
Thank you. Can each user use their own OpenAI API key for their use?
It is coming with v2.8 update soon
You solved the 1st part of my ticket and thank you. I have other issues and the system wont let me open a new ticket so I added to the open one. Please check PRIVATE TICKET #3453165
HI,
If you reply to a ticket, it will make it automatically open. We will get to your case soon according to the queue, stay tuned.
ok the system is not producing any words and I have confirmed my api keys are correct. Chat GPT shows the api accessed
I have 2 issues. Firstly this statement is not clear ‘Extract frontend-v2.6.zip file at the root directory of your domain/subdomain’ . Does this mean I can only install on a subdomain ? ie I need to create a subdomain for the frontend?
Secondly, I do have issues on every update, pls test run before pushing. I wanted to start marketing this service, but cant keep fixing. at the moment, there's an issue with AI voiceover which I noticed now.Hi,
Always follow the update tab in the docs and you won’t face issues, all updates are tested on our live demo before the release, if it is working on the demo, then it is working everywhere, it is the same code. Whatever is not working for you is local to you only. Check your cloud vendor first, make sure it is still active and valid.
Extract to domain/subdomain means wherever you installed the script. You don’t need to create anything extra.
I got 500 internal server error. I extracted the files, replaced only the files u updated like the views, controllers, app.css only.
Use auto updater to update view and controllers. Never update manually. Manual steps come after the auto update is complete (sometimes manual steps are not needed at all)
All process is explained in the Update tab of the docs. If you manually update, you have higher chances of missing some of the backend system files that come with the update package. We don’t deal with manual updates.
But u didnt state it there. I have reverted back what I did. still getting the error . Besides Is frontend am installing. I followed the steps in docs . where is the updater u stated in the docs?
Create a support ticket with further details, we will have a look tomorrow.
My support has expired . How else can I contact u for this issue? by the way, I sent u a mail, kindly respond as I need to market this tomorrow. I dont expect this issue after update.
We don’t provide support via emails anymore since June. Support is only provided by ticketing system: https://berkine.ticksy.com. Revert back to previous version if you cannot update properly to the latest one.
How do I revert back when am still getting 500 internal srver
I have reverted back the files, still getting error
By revert back, we were referring to your backups that you took before installing the update. As stated in all update pages, always backup your files and database before any backup process.
Hello, I have a ticked open for more than 4 days now and I didn’t hear from you so far, it’s about PayPal payments, can you help me please? this is the ticket No. PRIVATE TICKET #3458111
Thanks in advance.
Hi,
We were off over the weekends, all cases are being cleared, stay tuned for your ticket, it will be addressed soon.
thanks my friend, please do it quickly I don’t have alternative payments on the website.
Hello
Why you change script price to 39$ ??
Hi,
Limited discount period
But your script not in envato discount period
Are you planning to add leonardo’s API?
Thanks
The update was completed successfully, but this error https://prnt.sc/bMHKGVFxQUDM I cannot remove the AI image I expected it to be organized as it appears in our demo, but it is not like that, it comes out disorganized https://prnt.sc/b5jIf9IcHEzB
What I can do?
Hi
As stated in the update page, always read the update tab in the docs to finish the update process. Follow all steps there, you didn’t change your css file.
Hello, I have rewritten the file again but the problem persists: https://prnt.sc/VSjeSoz2XOP0
Please tell me what I can do, or am I wrong? Is that the file I want to replace or not?
because that is the one that is in the update documents.
Make sure to clear your browser cache, if you have done that open a support ticket with further details.
Thanks, the cache took about 3 days to clear, now everything is in order. Yes it was the cache.
Please respond to my ticket
Refer to your ticket, case is closed. Make sure to follow the Update tab in the docs next time, it is that simple to avoid any issues…
I opened the requested ticket, please check… PRIVATE TICKET #3479539
Ok, we will get to you case according to the queue soon
OK.
I have Installed Software Version: v2.5 , when I go to “Upgrade software” in the control panel and click on the update button nothing happen. Please help.
Hi,
Make sure you have ZipArchive php function enabled in your hosting, it is listed as required in the docs. Otherwise open a support ticket with further details.
Hello, any plan to add Zapier for users and subscription management?
Hi,
May be in the future, currently we are working on other features which is directly related to AI features.
Hey can you do some customization of this script?
Hi,
We are not available for freelance work.
license key does not work.
Hi I hired the 3rd guy to fix the issue of site. Now he said the key or license key is not accepted. Pls give me a new key of the key I downloaded is already broken. Thank you…
Hi,
All license keys are generated by envato upon purchase, we don’t generate one randomly on behalf of envato, no one can. Make sure you are using your envato username and correct license key. We see around 20 successful activations of your domain on our license server.
Hi,
my agency wants to launch an content ai saas, and therefore i just check some offers here at codecanyon. Maybe you can just anser me the following questions:
1. is it possible to my own templates (with my own prompts) – so in example, add an template “create keyword ideas” 2. since chatgpt meanwhile offers data upload – is this possible in any way with your solution – so my main goal is it also to offer this solution and in example create an “template” “upload google search console” csv and do XYZ”
3. Since there are meanhile so many solutions here at codecanjon. Is there something special with your solution? I dont want 1000 of senseless functions, but a stable version we can work in the future.
Hi,
1 – yes you can create unlimited custom templates as needed via admin panel
2 – at the moment no, will come soon
3 – it is fully reliable and stable version, we are the first to develop a script of such scale in this marketplace. Plus it strictly follows MVP model of laravel framework, so very easy to follow and customize, unlike other script here…
Hello, I have still a open ticket over 2 weeks and nobody help me!!!
Hi,
Refer to our response from over a week ago, and provide requested all info, there is still not admin credentials for the domain name provided by you. Plus impossible to login to your hosting where 2FA enabled.
I’ve responded to the message in the ticket. Please check
Hello I still get no answer of my problem with the AI tools..
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