8944 comments found.
Hi. I have set up a filter that works based (filter portfolio items by curtom field). Although when I tryed to do a seconf filter with similar characteristics (portfolio items and filter by other custom fields) i allways get the response: “there are no filters item yet”. I have configured the new page where the filter should work, as also configure the new custom fields in similar manner as i did with the first field. Can you help me? Thanks
Hi filipecerca,
Did you apply those custom fields to the posts? Maybe you did some mistake in the meta key field in the filter?
Best Regards,
- Victor
Hi Victor. Thank you. Yes, i have applyed the custom fields to each post (in this case it is a portfolio item). I have also careful in review the metakey filld. Similar to what i have done in the previous working filter. Also, the filter show the ACF fields but when i select an option, nothing happens and the selected option disappears. I have done all the same as i did for a functional filter in the seme site. Thank you
Hi filipecerca,
Please send us the link to the page with the issue so we can check it.
It can happen due to different factors. For example, you could create a custom field with its name (meta key) and then decide to rename it. It will be renamed in the ACF but it won’t be renamed in the database, but the filter is getting data from the database based on the name of the key that you have put, the new name (meta key) which doesn’t have any records in the database. You can either rename all the meta keys in the database to the needed one or delete the custom field and create a new one with the new name.
You can check in the database what values are stored by your meta key.
Best Regards,
- Victor
Thank you for the fast response. The filter that works: https://algoritmd.com/med/ ... the filter that does not work: https://algoritmd.com/dinamica/
We have checked the page, and there are no errors in the console or any other pointers to the issues, most likely it can be the wrong query in the “And what to filter” dropdown.
If it won’t fix the issue, then please send us the credentials to your /wp-admin following this document so we can check it.
Best Regards,
- Victor
Hi Victor. I just have sent the credencials to access wp-admin.
Hi filipecerca,
Since you removed the ability to install plugins, please install the UpdraftPlus plugin and create backups with it of DB, Plugins, and Themes.
We need to have the ability to work with backups if something goes wrong during fixing the issue. So we can go back and restore the previous state. When you will install it and make all of the backups let us know here in this comment thread, so we can get back and begin fixing it.
Best Regards,
- Victor
Hi Victor. You can start working/fixing it. I have already backups of the site. Let me know when you solve this issue. Thanks!
We have fixed the issue, seems like there were some URL prefixes issues with renaming it and then duplication with deleting which caused this behavior. We cleared them all and now everything is working good.
Best Regards,
- Victor
Excelent work Victor. Thanks. Although in the same page (www.algoritmd.com/dinamica) when i try to use the filter with a portfolio grid (instead of the magazine item) the filter does not work. Can you please check this?
Yes, of course here is the problem – https://prnt.sc/OnEqO8H8YpCk you just migrated from https to http.
Best Regards,
- Victor
Thank you. Sorry, but i didn’t understood. How can I fix this? The page is the same (https://algoritmd.com/dinamica). I Just change the item magazine for the portfolio grid. With the magazine, the filter works. With the portfolio grid it does not works
Good, now you are back on the https, and we updated the filter set and everything is working. But for those graphics to appear seems like they are using AJAX or something else and should be triggered on filter term allying. More about it you can read here – https://filtereverything.pro/resources/ajax-related-problems/ If you will turn off AJAX it will work since the page is refreshed and everything is triggered by page refreshing.
Best Regards,
- Victor
Excelent work Victor! five-star rating
Hi filipecerca,
Thank you for your warm words about my work.
If it is possible I would be thankful for a positive review about the plugin here on CodeCanyon – https://codecanyon.net/item/filter-everything-wordpress-woocommerce-filter/reviews/31634508
Thank you in advance!
Best Regards,
- Victor
Hello Guys, we can not seem to save the search field with all the other filters already set and working.
Please advise on how to force this, it shows as it’s already saved, but when we refresh, clear cache, remove any temp files it’s not really saving this Search field setting.
Is there some type of hard limit of how this works with a larger set of filters? https://filtereverything.pro/resources/search-field/
Thank you and best regards…
Hi ingenuitor,
Check your plugin status, if it is “Locked” then you need to activate the license in order to make changes in the filter set.
In general, there is no support for accounts whose support period has expired following the support policy
But we can help you later after all requests from accounts with valid support periods will be processed. It may take some time – days or weeks.
If you want to get it faster, please extend your support period and this request will be processed in the first queue for supported accounts.
Best Regards,
- Victor
Update to the previous answer, also, make sure that you are using the last version of the plugin which is v1.7.14.
Best Regards,
- Victor
Hello!
I really like this addon, however, we seem to be having an issue. We have the free version that we were testing with before purchasing. We are able to create a filter and have it show on our page without any problems, the issue seems to be related to the AJAX. When we have it enabled and select a filter, it looks to filter with no problem but it just keeps spinning and never finishes. We have to reload the page to get it to disappear. We would love to find this issue before purchasing to ensure it is going to work. Thanks for your assistance!
Hi JVennard81,
Thank you for your interest in the Filter Everything plugin.
There is no “one way” to fix this issue, as it is unique to each case, AJAX requests can be blocked on the site, or other plugins conflict, custom code, and other stuff. If it is working without AJAX then a plugin is working and set up correctly. If not the plugin filter set setup wasn’t made correctly. And then step-by-step try to debug and find the reason why AJAX isn’t working correctly on your site.
Best Regards,
- Victor
Update to the previous answer, in the case of purchasing the PRO version, you’ll have 6 months of support, so we can help to fix this AJAX issue.
But as long you are using the Free version, you can write your request on the WordPress support forum – https://wordpress.org/support/plugin/filter-everything/ and wait for an answer there.
Best Regards,
- Victor
Hi! I like the new search field. But the results are wrong if the search word is not found. If nothing is found, there should be a message saying “Search result is empty”. Now, it just shows the post of the last query. Another way to try it: search for a word that exists. Then search for a test word. The result will be the same has before. That’s confusing. Any advice for that? Thanks!
Hi vgStef,
Thank you for choosing Filter Everything PRO.
Please send the link to the page with the issue so we can check it.
Best Regards,
- Victor
License seems to have been deleted and not accepted when I re-enter it. This needs to be fixed.
Hi pjverrone,
In order to check the issue and try to fix it, we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
<storng>Please, send all these via PM.</storng>
Best Regards,
- Victor
Sent via PM. Tested account access. Sent basic auth creds as well.
Hi pjverrone,
Thank you for the credentials.
Please, note that the License key and CodeCanyon purchase code are different things.
To set the License key, please go to Filters -> Settings -> License, click the “Get your License Key” – https://prnt.sc/-ehm9df3H_XT and you will be redirected to the new page.
Log in there with your Envato credentials, and you will see your License key for the Filter Everything PRO plugin. That is the license key that we need.
Best Regards,
- Victor
Hi there,
Similar to others I am having issues activating a license key. I have followed the assigned steps in the document, have PM’d the login details/link to you.
Thanks!
Anna
Just sent the license key in a separate message. Thank you!
Hi anna451,
Thank you for choosing Filter Everything PRO.
We have activated the license and everything is working well.
Best Regards,
- Victor
Hi Victor, thank you for such a prompt follow up! Can I go ahead and delete the additional plugins?
Hi anna451,
Yes, of course, you don’t need them anymore.
Best Regards,
- Victor
Hi, I’m using Elementor Pro with an Astra Theme and Filter Everything Pro. I have a filter set filtering Posts by Categories. That works well. But on the page where I put the Elementor Pro Posts Block, the filtering stops working when I add the Query into Elementor: “Source Posts – Include: Term – Term: Categories: Industry.” I need a way to only show one category on an Elementor page that we can then filter with Filter Everything Pro. My invoice number is Invoice: IVIP51344484 and I purchased last week. Many thanks. Al
The site is here: https://my.linkonect.com/activitytest/
Hi amcquade,
Thank you for choosing Filter Everything PRO.
Try in the “And what to filter” dropdown choose another query, and lets us know if it fixed the issue.
Best Regards,
- Victor
Hi Victor, thanks for coming back to me. Yes, I agree, that was what I was thinking, but it only allows me to select ‘Post Query’ there are no other options. Have I hit a setting somewhere that is restricting the available options?
Hi amcquade,
In order to check the functionality we have created a simulation of what you want to achieve, created a couple of posts, and add them to different categories with tags – https://prnt.sc/_0Sm_RRrLYfE
Set up the filter by tags – https://prnt.sc/mqsoH9P1XOxv
Config the Elementor post query to show posts from one category which is “aaaaaaaaaa” – https://prnt.sc/_f4wBdUsl1_n
How it is looking on front – https://prnt.sc/8Y9QhA8XrjFE
And filtering is working as well – https://prnt.sc/zUbsiEoH4RLw
So as you see everything is working well, perhaps you made a mistake with the Elementor posts query settings.
Best Regards,
- Victor
Hi Victor, thanks for coming back to me. I have identical settings to you in Elementor. The elementor query works as desired so that’s not the problem. Your plugin will only work when there is no elementor query. Is that something you’ve seen before? As per my question, I’m wondering if I’ve got a setting in your plugin set incorrectly that may be causing this conflict.
Hi Victor, the plugin has started working. It started after I played around with the ‘View in Widget settings’. So all good, again thanks for coming back to me.
Good to hear that everything is back to normal and working.
Best Regards,
- Victor
Hello, where can I find some instructions about how to make the filter appear?
Hi watchdat,
You can check our quickstart guide – https://filtereverything.pro/resources/quickstart/ to understand how to work with the filter and how to display it. Also, check the shortcodes area.
Best Regards,
- Victor
Hi Nice plugin, but we have a problem when used with Polylang and Yoast SEO all pages are empty, we have to empty rewrite rules using permalink to make page content appear, and after a short period ‘1 or 2 days’ pages became empty again…
Hi CecileGuyart,
Thank you for choosing Filter Everything PRO.
Let us guess, you are using Elementor and an additional plugin for Elementor (or Polylang) to make it work together? And sometimes the page is disappearing. But we had such a case previously and we fully deleted our plugin and the issue was appearing from time to time again. It has nothing to do with our plugin, even a different order of plugin activation/deactivation could create this issue or remove it and etc.
In general, there is no support for accounts whose support period has expired following the support policy.
But we can help you later after all requests from accounts with valid support periods will be processed. It may take some time – days or weeks.
If you want to get it faster, please extend your support period and this request will be processed in the first queue for supported accounts.
Best Regards,
- Victor
Thank you for your reply, it is indeed a problem of activation order between Polylang and Filter Everything, if you activate Filter Everything first and then Polylang pages are displayed empty, it is systematic and easily reproducible, which is also a problem when updating these plugins, hence the random aspect of this issue, thank you for your support proposal I will wait until you are available, Polylang is widely used and I think this malfunction is a major problem.
here is the demo on an empty wordpress instance : https://drive.google.com/file/d/1KU6xh4xSdBV0FtgHgqTo2ajiKbgabhGf/view?usp=sharingHi CecileGuyart,
Can you provide access to your site via FTP (where you tested the activation of plugins in different orderings)? This would help diagnose the problem.
Best Regards,
- Victor
Update to the answer, please send it via PM.
Best Regards,
- Victor
Hi Victor, did you received the PM? I’ve sent you the link to a github repository with all the files and identifiers for a test instance.
Hi CecileGuyart
Thank you for using the Filter Everything PRO and for your bugreport.
We faced with such issue before and usually the reason was that one of term or post slugs on a site matched to a filter URL-prefix and this generated some confusion within WordPress. Usually the issue could be solved by editing suspicous URL-prefixes.
If you still have this issue on your site I recommend you to check URL prefixes in Filters -> Settings -> URL Prefixes and if some of them potentially could match to post or term slugs on your site. And to change them to something another if they matches. This should help you to solve the issue.
Thank you. Regards.
Hi Stepasyuk
https://drive.google.com/file/d/1535YnXvfmaAK2CRl9Ae-4M86KomYiPLi/view?usp=sharingAs you can see from this video, it’s not a problem related to prefixes. I’ve tried it on an empty instance of wordpress with Polylang and Filter Everything, and the same result with Yoast seo, there is an issue with activation order or something else causing instability on our customer sites …
Dear Team,
as agreed with Boie Baumann we have sent you the credentials for the hyundai site. Hope you can work with.
Hi nord_ostsee_automobile,
Thank you for choosing Filter Everything PRO.
We have checked the site and provided information on the issues via email to Boie Baumann.
Best Regards,
- Victor
Hello,
I need to create a filter menu dropdown for 4 parent categories showing the subcategories in each parent category. Each parent category should be in one box to order the items.
I tried to create one different filter for all the parent categories, but is not showing all the parent categories at the time. Now is just showing one parent category.
I need to create something like this: https://www.auslandsjob.de/jobs/job_type-vollzeit/job_filter_country-europa/ the example of horizontal filter. I want to show the parent category in a single box. Now I cant do it in one filter, because it doesnt let me choose two times the portfolio category.
Hi helefante,
Thank you for choosing Filter Everything PRO.
There is no ability to create a separate dropdown for each subcategory. You can create one filter for categories and the rest filters as attributes(custom fields) with dropdowns. It is exactly how it was made on the site you are referring to.
Best Regards,
- Victor
This type of layout that im working on: https://codespa.helefantest.com/proyectos-sociales I founded a way to show the parent category and its subcategories, but sometimes it doesnt show all the projects linked to the category. Is there a solution?
It won’t work normally as there is no such functionality at the time, the only way to create categories add needed posts in those categories, then add custom fields for those posts with checkboxes as an example, and choose the needed post to have the needed values and create a step by step filter like this:
Category filter -> Área de especialización (new custom field) -> Estado (new custom field) -> Año (new custom field)
At the time there is no possibility to make 4 or more dropdowns for each parent category or in any other way. It will be shown just as one filter.
Best Regards,
- Victor
I have created 4 custom labels with similiar structure of the parent category and subcategory items. Now I can see correctly the filters, but they are not showing correctly the results, what could be the reason? Is in the same page: https://codespa.helefantest.com/proyectos-sociales/
Thank you.
Perhaps you choose the wrong query in the filter set settings, check the “And what to filter” choose the correct query, and hit update – https://prnt.sc/4cwaE44zVdXJ
Best Regards,
- Victor
Hi, thank you for your support, the filters are showing correctly. On thursday I have added some styles by css. Today I was checking and it doesnot show correctly. The class select2 it doesnt appear and in the configuration of the plugin is selected the option: jQuery plugin Select2.
Do you know why this class have changed?
Hi helefante,
Hard to say what type of styling you have applied and if you modified the templates and you don’t have any arrows in your dropdowns. Also, there are some errors in the console that we would recommend to check. In general, just try to turn off all of the custom styling maybe custom coding and update filter settings. Such behavior can be only caused by custom changes/codes.
Best Regards,
- Victor
Hi, I didnt edit the plugin documents template. I have created another stylesheet for this adjustments.
I have detected that the class select2 it has dissapeer from the code. I have made the style changes from the classes that were affeccting the items I needed, so now it doesn´t look good because its not present the class select2.
I know I can change de selectors and it could show again with the styles, but i’m afraid that it can change another time…
Hi helefante,
What version of the plugin you are using?
And please provide the credentials to the wp-admin following this document and specify in PM which are the pages with the issue so we can check it right away.
Best Regards,
- Victor
Hi,
I have an issue when trying to activate my license key. It just doesn’t work and give me an “unknown error”. Could you please help?
Best,
Chris
Hi Chris,
Thank you for choosing Filter Everything PRO.
It seems that your server does not allow connection with our license server. We can activate it on our side, but we need the following things from you:
1. Credentials to your /wp-admin following this document
2. And your license key.
<storng>Please, send all these via PM.</storng>
Best Regards,
- Victor
Please send the license key as well.
Best Regards,
- Victor
We activated the license and everything is working well.
Best Regards,
- Victor
Awesome, thanks for your help!!
Hi Team,
I’ve installed & done all the settings as you provided in the doc but filters are not working in my website. I checked in demo the filters are working with WooCommerce but I’m using custom post type (Products) not WooCommerce plugin.
Can you please check & suggest what I’m missing?
Hi CooloNL,
Thank you for choosing Filter Everything PRO.
Please send the link to the page with the problem. Also, please note that the plugin is working with the WP_Query, WooCoomerce uses product query to display all of the products, as long as you are using the query to display the products you can choose in the “And what to filter” correct query and everything will work.
Best Regards,
- Victor
Hi Victor, could you please send me an e-mail on robert@purplemedia.nl so I can share the details?
Hi CooloNL,
We have checked the issue and provided the info by mail.
Best Regards,
- Victor
I am using Full Site Editor (Gutenberg) with basic Template Twenty Twenty Three. Unfortunately the frontend of [fe_chips] is not nice (example: https://repekum.cz/stag/?product_cat=deodoranty&znacka=urtekram). Text is not aligned. I tried to solve with some custom CSS but I did not find a solution. Can you help me with solution to have wpc-filter-chip-name nicely aligned (centered)?
Hi richard_repetebox,
Please check this link to read about template overriding – https://filtereverything.pro/resources/templates-overriding/ you can add your needed styles right into the child template. Or use custom CSS for chips.
Best Regards,
- Victor
is there any documentation for this ? i am unable to setup on my website home , product pages
Hi donnas33,
Thank you for choosing Filter Everything PRO.
Yes, you can start from here – https://filtereverything.pro/resources/quickstart/ this is a quickstart guide on how to set up a filter set and display it.
Best Regards,
- Victor
Hello, for some reason the filters aren’t working on mobile. Only desktop. The filters show up, but nothing actually filters on mobile. Why is this?
Hi prydedesigns,
Please send us the link to the page with the issues so we can check it.
Best Regards,
- Victor
Hey Stepasyuk, I’ve got a strange situation where the plugin’s dynamic page title, content, and SEO description have stopped working. The setup was working perfectly, then just stopped. I have the site in a dev environment where I’ve deactivated all other plugins, set a default theme, and removed any custom code, but it still isn’t working. I’m seeing no errors in the console, debug.log, or error.log. I’ve tried debugging with `console.log` similar to the one below but getting nothing to help debug this. The environment is running PHP 8.0, WP 6.2.2, and FEP 1.7.14. I’ve tried downgrading the WP through the various version back to 5.9.5 and both downgrading and upgrading the PHP versions. I can’t share the URL in a public forum due to an NDA. How else can I debug this?
``` jQuery(document).on(‘ready’, function(){ console.log(‘Filter Everything Pro AJAX operation finished’); }); ```
Hi danmaby,
Please check the plugin status if it is locked or registered. If it is locked then you need to activate the plugin with the license key in order to make the SEO rules work again.
If this is not an issue you are facing, then please send the link to the screenshots via PM with more detailed info on the error.
Best Regards,
- Victor
Hi Victor
Thanks for the response. I’ve sent you a PM with further details.
Dan
Hi danmaby,
We have checked the site and sent the credentials form in the email.
Best Regards,
- Victor
Hey Victor
I’m not sure what you mean by “sent the credentials form in the email”. If this means you are requesting wp-admin credentials for the site, I have not received a form to submit them?
Thanks Dan
Hi Victor
The email had been sent to an alternative address I have with Envato. I’ve now completed the steps requested in the Google Doc to provide admin access.
Thanks Dan
Hi Dan,
We have checked the site and found that there was no issue. The solution is to enable indexing for search engines from the WP Admin Dashboard. Once this setting is adjusted, everything started functioning properly.
Best Regards,
- Victor
Thank you for reviewing this Victor. I hadn’t considered the global setting to prevent search engines from indexing the site might cause this. I appreciate your help.
Hi Dan,
Glad to hear that everything is working as it should.
Best Regards,
- Victor
Hello, I am having an issue with this plugin. There are 2 things I am trying to achieve. #1 is when someone clicks on the next page, I want it to scroll to the top of the products results rather than refresh and go to the top of the shop page. It doesn’t anchor link to the top of the products results right now, even with Ajax enabled. #2 is I would like all the filter categories to be collapsible and only opened like an accordion module when interacted with something like a drop down arrow for each category / filter. how can I do this?
Hi prydedesigns,
Thank you for choosing Filter Everything PRO.
1. There is an easy way to scroll the page to the needed container by adding to your filtering result page URLs and anchor that always scrolls to the needed container. All you need to do is to set an ID attribute on your posts container and in the function.php add the next code:
add_filter( 'wpc_filter_term_url', 'wpc_filters_url_ending', 20 );
function wpc_filters_url_ending( $url ){
return $url . '#mypostscontainer';
}
Instead of #mypostscontainer you should write the ID attribute that you added to your posts container.
2. Just turn on this option in the needed filter – https://prnt.sc/UHdZIjeFxKId to make it collapsable like an accordion module.
Best Regards,
- Victor
Hi there
How come, even if I have several pages, when I choose “Common WordPress Pages” I can only select the Homepage?
Hi Stadtluft1,
Common WordPress pages are just common pages like here – https://prnt.sc/lYsMuzjz75YN you can choose the home page, search page, shop page, etc. If you want to choose any other page you need to choose the pages + the needed page like here – https://prnt.sc/KDevD58DPwqR
Best Regards,
- Victor
can you help me with making the mobile collapse button centre on the page rather then align to the left
Hi x7mo,
Here is the screenshot of the needed element with the needed CSS – https://prnt.sc/05tEoAV1AoxO you can add it in your Additional CSS.
Best Regards,
- Victor
please can you give me the code to add to the additional css as I am not good at coding. thanks
Hi x7mo,
Sure, here is an example of the code:
.someClassesThatNeedToBeWrittenHere {
display: flex;
justify-content: center;
}
With the devs tools check what classes the button is using to apply the styles to the needed element instead of “someClassesThatNeedToBeWrittenHere ”. In the screenshot, it was provided with the code on the right side.
Best Regards,
- Victor
answer =
@media only screen and (max-width: 720px) { .wpc-filters-open-button-container.wpc-open-button-6753 { display: flex; justify-content: center; } }
use max-width as without it the button appears for non mobile use also
We are pleased to see that you were able to create the required custom CSS styles.
Best Regards,
- Victor