12069 comments found.
Has anyone here managed to resolve the issue “The link to reset the password doesn’t work”?
Did anyone who bought it find a solution?
I already tried to solve the problem by the support but I couldn’t
Hello,
Please explain how the grace period setting works—I see no information about it in the documentation or knowledgebase.
A client has a member subscription for each new fiscal year that expires on a certain date each year. Instead of defaulting the member to “inactive” upon expiration, the client wants to give them a generous grace period to purchase the new membership subscription for the next term.
Does setting the grace period for the length of time the client allows keep the member account active until that grace period expires, or until they purchase a new membership subscription?
Hi,
Please, fill out a Support request with your concern on https://support.wpindeed.com/, providing the necessary details to have a look from our side and the Support Team will come back to you.
The link to reset the password doesn’t work.. I read that many other people have this same problem, the password change system needs to be updated.
Hi,
Be sure that the concern is coming from the UMP plugin side and is not generated or altered by other plugin. This is an easy test that can be done by yourself.
If you need any technical assistance you will have to get in touch with support team.
I have a question about user roles. Does the plugin can add a user role to a user who purchased a membership? If it’s possible, then when the subscription is over and not renewed, it is possible to change the user role automatically? Thanks.
Yes, it is possible to add a user role based on membership. However, it has to be removed/changed manually once the subscription is over.
Is there a code i can use to show the transaction history/statement to the user on their dashboard? is there a shortcode?
Also, will it be the same as woocommerce transaction history or will the subscriptions happening on your plugin not relay back to woocommerce transaction history?
Hi,
Please, fill out a Support request with your concern on https://support.wpindeed.com/, providing the necessary details to have a look from our side and the Support Team will come back to you.
mate, I purchased this plugin already but my support has expired… it is a very simple question that you can answer. I am not asking for support or demonstration, just a simple answer please.
purchase code error.. when i add purchase code the error comes i think ur purchase code is wrong
There is no error but a message that let you know that your purchase code is already used in a different website, so you will have to revoke the license first.
how can i revoke there is no such website like papa.itsolexperts.com
We revoked the license from that website for you, now it should be free to use.
There is an issue with the plugin regarding, WordPress user roles, in the option “automatically switch roles when payment is confirmed”. If the user chose a paid option the roles will change even if the payment was not successful.
is printable memebership card is available in this?
Yes, the memebership card is printable
Hi,
Yes, you can generate Membership Cards for members and you can customise them with different templates and colours. They can download it from their account page and may print them for further usage outside of the website.
Thanks, Indeed Team
I want to report the same bug as michiiee (7days ago) and williamgrant06 (9days ago). If users want to reset their password they get an Email with a link to do so but clicking the link they get an error message. The “normal” Wordpress password reset process works just fine! So the bug has to be with the plugin.
I have had multiple problems with the plugin already and the support team wasn´t helpful at all! I just got short answers in the sense of “it is what it is”. At the moment it creates more work for me than it saves. So I am absolutely not willing to pay again to renew my license just to get an answer like “it´s your fault” when it is clearly not. I am surely getting really upset with the plugin and the creators behind it.
Checking your all your previous tickets all of them have been properly covered with detailed responses. Still, you should take in consideration the marketplace support policy which clearly mentions that customizations is not an included service.
Related to your recent concern, are less chances to be something directly related to the plugin or a “bug” once the same plugin is installed on over 32k websites and for them the workflow is following his purpose without any problem, If a such bug may exist definitely you may see thousands of complaints.
Thanks for your answer. I appreciate you looking into my tickets. I am sure everybody in the azzaroco team is doing there best and answer tickets to the best of their abilities. There maybe some differences in the definitions of detailed and customizations. I won´t press this point any further and I will delete my comment and my rating once I get this major issue to work. Hopefully with your help. In the worst case by myself and with investing a lot of time and effort.
But clearly there was a change since version 11.7. The php files for the Reset Password process changed a lot. classes/ResetPassword.classes.php ist now classes/ResetPassword.php and there are some changes in the file. public/action-reset_password.php was changed and depricated. And there where changes made to public/functions.php to in line 647 to 656. Probably some filters and actions were changed as well in the process? They have to because of the major change in renaming the resetpassword.php file. Maybe some corrections and adjustments are missing? I really don´t have time to look into it any further. But as a result of the upgrade from version 11.6 to 11.7 (and in 11.8 still) the last step of the process doesn´t work anymore. The email with a link is send but the link doesn´t work. Maybe a lot of people waited with the update (wise desicion)? Some obviously did and have the same issue. The native wordpress rest process works just fine. And now I would really love to know how to get it back to work. Just tell me which files I should change. Or where the missing link is. Or if I just have to downgrade completely. Thank you very much in advance.
Is possible insert Payal pay in 3 installments in the shop?
Your plugin seems to be kicking up php errors on my site (Fast CGI header errors\) – our support has ended but thought you should know.
Any plan to integrate Gamipress alternative for Mycred? Thanks
For now, a such integration is not on development short list.
hello, i have a subdomain, and my licence dont work…. i want to revoke all licences, but i cant online (in the https://api.envato.com/authorization? = forbidden error page). could you revoke all licences for me please ?
You may revoke the license by yourself directly from plugin dashboard, in the website where the product is currently activated.
i cant…. when i clic on “activate licence”, there are a popup :
https://api.envato.com/authorization?response_type=code&client_id=wpindeed-verification-kok9wy1a&redirect_uri=https%3A%2F%2Fwpindeed.com%2Fwp-content%2Fplugins%2Fwpindeed-envato%2Finput.php.When i clic on “approve” > new page = Forbidden – You don’t have permission to access this resource. i dont have access to a revoke page.
Hi,
Is there a way to disable the Elementor Widget Lock notice that appears at the top of our wordpress admin page? It obstructs the visibility of other admin items and is not a good user experience?
Thanks.
Yes, there is the close button for all those notifications in the top-right corner, if you wish to close them.
Yes, thanks, but we want to permanently disable the message because it confuses our client that we built the site for.
hello sir from the past 3 years i am using your script with no problem but if you can add search funtionality insight dashboard to search members it will be good thanks for your great work i love you
A such functionality already exists for many years and is not just a simple search but an entire section with multiple filters.
Hello Ultimate Membership pro team,
i have an urgent issue with the registration. the Register-button on https://www.satyavita.de/registrieren/ does not work any more! Please can you help to solve this problem as soon as possible?
I also just bought a further support for this plug in to open a ticket! unfortunally the ticket-system did not check it. But in my envato account i can see ” 6 months 15 Dec 2023 of support remaining.”
Thank You and nice regards Manuel S.
Hi,
Please, fill out a Support request with your concern on https://support.wpindeed.com/, providing the necessary details to have a look from our side and the Support Team will come back to you.
I can not open a ticket because you did not update my new purchase code i just bought yesterday! It is real frustrating me and my client!
The purchase codes or market purchases are not handled or updated by us, unfortunately but are entirely under the marketplace management. Still, we have not found any wrong or outdated purchase code so far, so just be sure that has been typed properly or you’ve used the right one. Otherwise, please get in touch with Envato support team.
Hi there! There is a tiny bug in the plugin I would like to report to you 
Where can send my message to?
Keep up the good work! I am a happy user of your plugin. Marlene
Hi there,
Please get in touch with support team and they will analyze your concern or any problem you may have with the plugin.
Thanks! I found a workaround myself but I thought you would like to know. I don’t have access to support right now. For me there are no real concerns here.
Hi, can I use this with variable products in woocommerce? each variation has a different membership?
Hi,
It is only possible to assign a membership to a product, not a variation.
Thanks, Indeed Team
Hi there, the plugin has a bug! This has already been reported here (see williamgrant06) in the comments section. It seems to cause a memory leak. When doing a password reset and clicking on the password reset link in the mail with the ending WWW.MYDOMAIN.COM/?ihc_action=arrive&do_reset_pass=true&c=SCqopNAMXg&uid=343 the page throws a HTTP error 500. Error logs are telling me that PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes). Even without paid support, you should fix this ASAP!
There is no a such problem reported so far inside this product. If you need any technical help you will have to renew your support subscription once this is a paid service. Stop using alternative channels in order to avoid this.
Just look down some comments, comment by williamgrant06 reports the same issue with password reset. We will see if someone else is reporting, but i am pretty sure this is a plugin bug.
Do you support multi-level approval for new member registration? for example based on level new users request for level 1 must have approval from both administrator and level 2 to be accepted.
Hi,
The only users capable of approval are administrators, so you can’t set-up a multi-level approval involving lower roles.
Thanks, Indeed Team
