8701 comments found.
I am beginning to get incredibly frustrated. I have opened multiple tickets, but I never get a response. Im about to leave a negative review due to the horrible support.
I am having a new issue I just discovered. When someone tries to register, fills in all of their info, and presses the button to register, it goes to a 404 page. However, when you try to register again, it says email has already been used. So it’s registering them but not redirecting as it should.
I will open a ticket for this, but it is probably never going to get a response. The developer makes good software, but their customer support is as bad as it gets. Which honestly makes the software garbage because most of us require the support we are promised. This needs to be fixed asap.
Hi,
Patience, we are aware about your case, and is in the queue. We did reply to your previous cases, and when you open a new one it adds to the end of the queue. No need to pretend that we are not answering you, there is a response time that we follow, and there are some people before you.
If you don’t like the script, you can ask a refund at any time, no problem from our end to approve it.
If you have enabled email verification, make sure your smtp settings are accurate and you can actually send a test email. Or disable email verification.
When the developer needs to cover their irresponsibility up by lies, saying that their customers “no need to pretend”, then that is the reddest of red flags.
Just to be sure, I did a search query in my email to the name of “Berkine”. Guess what came up? Only responses to my comments on Codecanyon. This means the developer will put on a show, pretending not to be the problem that is lacking with support. However, in the place that matters, the actual support tickets (that aren’t live as comments are on codecanyon), the developer does not respond to.
Doubt me? Then do a search here of the comments and see others, like myself, unhappy about not getting their support tickets answered. This isn’t my first purchase on Codecanoyn. I’ve bought hundreds of products here.
Berkine, if the load of answering support tickets is too heavy, then say so. Take responsibility, and we will be more understanding. Don’t blame your customers as lying or “pretending” when you know you’re bogged down. Instead, hire someone to help you respond to all of these tickets.
First email sent by us to you on: Mar 11, 2023, 1:31 AM (3 days ago)
Second email sent form us on: Sat, Mar 11, 10:35 AM (3 days ago) – that’s when we asked your for cpanel credentials, was sent to maXXXXX3@gmail.com, don’t see any replies from your side to both. So who is lying here?
We are getting a lot of questions, that is true, your last ticket is open as I said earlier, that is also true. But please don’t need to play a game as if we are not responding to you at all. If you have an issue, just send a reminder, and we will take care of your case. We know when we replied to someone and when we didn’t. It is all there in the emails. We are not playing games here, but taking care of cases, and there are some challenging cases which requires troubleshooting and significant time investment than other cases, we work 8 hours a day as rest, plus development of new features. Everybody will get an attention.
It is a child’s first thought to accuse another of lying without any investigation. Emotional and immature. A man tries to find the root of the issue.
Exactly, you start your comment ” probably never going to get a response”, “developer needs to cover their irresponsibility up by lies” and when we show you the opposite, you start a different conversation about childish thoughts. Don’t accuse another one of lying until you find the root cause.
I don’t know what country you’re from, but men don’t talk to each other like this in my country. I’m not gonna get into a hissy fit with you in the comments section.
Let’s find a solution, for crying out loud!!!
I just searched my email again. I have absolutely no emails from you guys. Why are they not coming up? They aren’t in the spam folder either. What is causing this? I haven’t blocked emails from envato. I get them all the time from other developers support tickets.
I don’t know, check your spam or deleted emails form 11th. We will respond to your new case within few hours after we finish some stuff here. So have some patience.
PS. In our country is the same, plus we don’t accuse without facts anyone, and if unfairly accused, we never back down. Respects get respect, don’t forget that.
Replied
Hi! Through support, I have sent an email, please check. It’s a critical error which was caused during the SMPT setup.
It’s ok, I fixed it. But for your info sir, When i entered SMTP and clicked on save. I was unable to see anything on my website and all the pages went totally blank. I changed the SMTP values from .env file to default and now it’s working.
Hi,
Thanks for letting us know that issue is fixed. When enter a value to SMTP settings that contains a whitespace, it is an incorrect value, and hence you face that effect. But I see you have a good knowledge of laravel and was able to figure that out by yourself.
Hi sir! I just wanted to know, When i added my website to Search Console. It is showing me “1 issue detected Google has detected harmful content on some of your site’s pages. We recommend that you remove it as soon as possible. Until then, browsers such as Google Chrome will display a warning when users visit or download certain files from your site.” Can you please tell what is causing this issue so i can fix it?
I thought it’s fixed but it’s still there, please help.
Hi,
Can you please look at the comments section, somewhere at the beginning question about “Google detected…” case has been resolved. You just need to request a review or something, there was a button for that in the same Google interface where you saw this message. I have even provided a link to request a review at the beginning of comments section to someone who faced same issue.
Sir, I found that comment and follow the link but it was not very helpful. Also I have reviewed the whole website content that i added but still the content is clean i also asked chatgpt to review the content but again it said that the content is not causing this issue.
I have the screenshots,
1: https://prnt.sc/DS3ewxiQD8hQ
2: https://prnt.sc/4vcfjy1VbhMI
Please review and help. Because if google will say that my wesbite is harmfull, Then it will not be showon on google and the site will be useless for me if it’s not on Google.
I have found the page which was causing this issue. So it’s, https://domain.com/admin/settings/upgrade.
So this admin/settings/upgrade page is casuing the both search cosole and google chrome to show this warning. Can you please fix it?
You will need to request a review via your google console, as you can see in image 1, there is not much we can do as we cannot influence google’s decision. In the 2nd image, if you type: openaidavinci.textract.ai, you will see that our domain will pass without any issues, it might be also due to your domain being new as well.
We cannot do anything with admin/settings/upgrade path, as it is required to download the updates for auto update feature. Google could be complaining simply because it is pointing to another website – our license server. This part is not visible to users, and only for admins only.
Hi Sir, After purchasing the regular license, do I need to pay to open AI for the APIs?
Hi,
Yes, openai is required. Upon first registration openai will give you 18$ for testing, but that is about it, afterwards they will charge based on usage.
prebuy quastion, is the maximum word to search is 200 or possible to add more than?
there is any futures will have video AI? there is any api or integration possible to be with other script database to allow people login on it because already members in other script? is it laravel?
Hi,
200 is only limit for our demo, you can increase it up to max supported by each openai model.
Regarding Video AI we will see, not sure if upcoming GPT4 will actually provide something like that.
How about payment gateway can be add new payment gateway in?
Yes you can, but you will need to customize the script accordingly by yourself, or by hiring a 3rd party developer.
I mean you don’t have plan to add wise transfer payment? Coinpayments too?
At the moment no, include them in the feature request list in the product description with more details and links to these payment gateways. There are already some listed in that list.
Thank you for your fast response and I really appreciate the payment you are listing is very good for cryptocurrency and cash all the best I’ll be your customer soon
Hello, please recheck affiliate program with mollie and bank transfer. after paid from both, affIiate cannt see or get commision fees
Hi,
We are verifying it on our development environment to address it.
Footer Sticky when Blog has 1500 words. Please check example : https://pintar.cc/blog/aplikasi-AI-untuk-membuat-artikel
Thank for letting me know, I see that incorrect css is affecting it. We will fix it in the upcoming v1.4 update.
I’m not sure where to report bugs and suggestions for version 1.3. I’ve encountered
> Issues with resetting Google Authenticator OTP and a lack of a tutorial on how to address this in the script guide.
> Support ticket replies being sent to the admin instead of the user who submitted the ticket.
> Created content not being saved with a relevant name. ather than a generic document name like “document.doc” or “document.pdf”
> Issues with posting blogs due to string length resulting in a 500 error.
> Improper punctuation in saved PDFs. https://prnt.sc/9gxWchN0vkR2
> A request for a chat option if in templates not suitable like ChatGPT.
> Multiple menu options showing on side for 2nd admins https://prnt.sc/Abb2Jc4YNkt7
> Lastly, there are limitations on the number of email templates can be added for different types of messages, such as newsletter emails, lead nurturing emails, promotional emails, milestone emails, survey emails, and more.
thank you https://openaitoolkit.com/Hi,
You can contact us via support tab above.
- I don’t recall if we built one for recovery, but we can address that in future update, for now, admin has a capability to disable 2FA.
- Not sure replied by whom? They both should see the support replies as it is built as a chat system in the script.
- That is how it was created, for example in case if you don’t provide document name, your file would be saved by New Document.pdf…
- It is fixed for new installation, for yours, the Title and Keywords are limited to 191 characters. You can send us a support request and I can explain you how to increase it.
- We will need to look at the punctuation issue with pdf, we might replace the pdf JS library as it does not show Cyrillic and Chinese characters at this point
- Chat is coming soon
- Send us a support request on menu option part, there is fix for that already
- Emails will gradually grow. There will be a lot of updates with new features, stay tuned. We try to release an update every 1 or 2 weeks. Next one is coming by the end of this week.
Hi,
Thank you for your response and for addressing the concerns that I raised in my previous message. I appreciate your prompt attention to these matters.
Thank you for your continued support and for keeping us informed.
Hey guys,
I’m helping my friend install a script, but when I click “generate”, no text shows up. I’ve tried clearing the cache, disabling Cloudflare, and running the script locally, but nothing seems to work. I don’t want to open a support ticket just yet because it might be an easy fix.
If someone has experienced the same issue, please let me know so we can find a solution together. Otherwise, I’ll open a ticket. Also, I think it’s best if the developer focuses on version 1.4 as it looks like it will be better. Thanks!
Please add Chat like ChatGPT in your next update (v 1.4). Kindly take it as your first priority because a lot of people want this chat feature.
Hi,
We are working on it already
Hello can you integrate the API https://docs.awdpay.com/
Hi,
Can you include it in the feature request list in the product description, it is a bit too early for us to focus on new payment gateways, otherwise this comment might get lost
Hi Berkine, How to add new categories for custom templates? Thank you
Hi,
Currently you can’t, it will come with next update.
Any idea for increase the price?
If not going to increase in near period, then I will wait for few more updates and buy one more copy for another website.
At the moment no plans for increasing in the foreseeable future. Checkout next week our portfolio, Envato is planning a sale week, most likely we will also be part of it.
Okay Thank you
In the edit screen for the referral system, I’d like to be able to also offer promotional banners and other materials in the instructions for the user. Is there any way to support html in that box or a way to use rich content so that the image links to the banners could appear please?
Hi,
Not sure if I understood you correctly, where this promotional banners or instructions need to be visible or shown?
I figured out how to accomplish it. I added a new content block under the index.blade.php file for the referral page and embedded the promotional banners there. Thanks
Great!
I see you grow day by day – wishing you all the best.
Regarding Blog section, I noticed that all the blog post images getting loaded in home page (ex : if I have 25 posts, then all the 25 images are downloaded from server) due to which server load and page size got impacted. Please do something thing for blog section.
Also if I try to access https://example.com/blog or blogs, the blog section is inaccessible.
Please do some upgrade for blog section as this is the only way for content SEO and organic traffic.
Thanks.
Hi,
Thank you,
In the blog section of homepage, it is a carousel of all existing blogs, not sure what is the ask here from your side.
The path https://example.com/blog is not accessible directly, you have to click on a blog first, that page needs to know which blog to show. In v1.5 we are planning to redesign frontend a bit, and there we will redesign blogs section too.
Appreciate your quick response.
If you make https://example.com/blog accessible that would be great. By accessing https://example.com/blog you can show all blog post categorized with Tags. In simple like Wordpress kind of structure.
Noted, we will see how we can improve it in the future updates.
Hi team,
Could you please add below programming language code generator templates? If you do so it will be more helpful for IT professionals.
Python JavaScript C++ C# Java Ruby PHP Go Swift TypeScript SQL Shell
Hi,
OpenAI Codex support is coming soon with our update, most likely with v1.4 update. Stay tuned.
Thank you 
Hi,
How can I disable the frontend and use WordPress instead for the landing page, blog, etc.?
Thanks
Hi,
We are not familiar with WP structure, so it will be up to you to configure it as needed. If you check the comments section, someone claims that he was able to replace frontend of the script with WP, and there is also someone who was not able to.
How do we get the admin dashboard to update and show the estimated spending so that we can determine how best to adjust pricing?
I have the cron in place but when I tried running it manually it says there are no jobs waiting to be executed when artisan fires
Thanks
Hi,
Estimated spending is purely based on current text generation tasks run. Image generation cost is not factored in yet. For actual spending visit your openai account, as estimated spending is just for high level information only.
CRON is needed to verify user subscription renewal payments, it run at midnight, hence you won’t see it until that specific time.
help my email about cant generate image and error all template when user top up prepaid. thx
Hi,
If you have opened a support request, we will get to back to you over an email.
U are not answering my email its 2 days ago
Apologies, replied.
Do you plan to integrate an ANTI NSFW functionality – Wich will check the user input for NSFW text, violence, hate…etc to avoid getting OpenAI API key banned.
Hi,
Someone already asked for it before, we have it in our roadmap. Refer to feature request list in the product description.
Hi berkine, how to set default words and images for free trial plan? I dont see it from setting page.
Hi,
You need to create it is a subscription plan, there you have a option to make the plan free. In Davinci Settings, under Free Trial section, you can also set one time benefits for new registered users.
Hi, I would like to know if it is possible to use gpt 3.5 turbo as it is 10x cheaper than Davinci and allows for more characters. I would also like to know what other customization options are coming in the next updates. Is the “regular” license valid if I want to charge users a monthly fee? Thanks.
Hi,
Gpt-3.5-turbo is already there, you can switch between models in admin panel. We will release changelog upon releasing the update, at the moment is too early to list it. Yes you can charge your users with Regular license.
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