4865 comments found.
Love the plugin, one question. Do you have to renew support for updates for my web Dai Marketing?
Hello there,
Thank you for your interest in our plugin! 
Basically, extending and renewing the item support is managed by Envato itself, so you might want to contact the Envato support team.
Also, you might want to see this documentation for the same.
Regards,
Shubham
Hi Im having issues with the google fonts list loading. It just appears blank in the Fonts manager. When I click refresh list it just spins and never loads.
Hello,
Thank you for getting in touch!
We tested – things are working very well.
Please refer to this screenshot.
Could you please open a ticket through our support center, so that we can take a closer look and help?
Regards,
Shubham
Hello! The problem with mobile iOS devices is still here with the latest version. The images used as background doesn’t show properly when you select the following options: Background Style: Image / Parallax; Parallax Style: Simple Background Image; Image Repeat: Repeat; Background Image Size: Cover; Scroll Effect: Fixed as its Position; Background Override: Maximum Full Width. Test it yourself with an Iphone and you will see it doesn’t work properly… www.filigrana.com.pt
Even if I change the options, the image will not show properly. I narrowed the problem to be the background Ultimate VC Addon definitions, because if I use the legacy WP Bakery background definitions, it works properly.
Hello Equinvictus,
Thank you for getting in touch!
It would be great if you could open a ticket at our support center so that we can take a closer look and help.
Regards,
Shubham
Hi, when will plugin be compatible with PHP 8.1.13?
ERROR: Deprecated: version_compare(): Passing null to parameter #2 ($version2) of type string is deprecated in /var/www/website.com/httpdocs/wp-content/plugins/Ultimate_VC_Addons/Ultimate_VC_Addons.php on line 1484
Hello,
Thank you for getting in touch!
We follow compatibility based on the WordPress standard.
Our developers are working on it and we will be releasing an update for the same.
For now, you might want to use PHP 8. The Ultimate Addons for WPBakery Page Builder is fully compatible with PHP 8.
Regards,
Shubham
Love the plugin, couple questions. Do you have to renew support for updates? Also, when will it be compatible with Wordpress 6.1.1?
Thanks!
Hello,
Thank you for getting in touch!
Ultimate Addons for WPBakery Page Builder is fully compatible with WordPress 6.1.1
PS: I am sorry, but I see that your support period has expired. Please renew your support period so that we can get back to you faster. 
Regards,
Shubham
Hi there, Is it possible to add shortcodes inside Info Banner module description box? If not, is there anyway to activate it? Thanks
Hello,
Thank you for getting in touch!
Unfortunately, this isn’t possible with the Ultimate Addons for WPBakery Page Builder.
Please feel free to let us know if you have any further questions.
Regards,
Shubham
This plugin is broken on WP 6.0.3:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Ultimate Addons for WPBakery Page Builder.
Any chance of an update?
Hello,
Thank you for getting in touch!
Ultimate Addons for WPBakery Page Builder is compatible with WP 6.0.3.
Could you please confirm if you have the latest version of the Ultimate Addons plugin on the site?
Regards,
Shubham
Hey
Ultimate Addons plugin is not compatible with Templatera plugin. For example, if we want to place template by do_shortcode [templatera id = “CUSTOM_ID”] in custom single post in source code, we get only html without working css and js libraries.
Here is workaround, you must put code manualy in functions.php and modify it dependent on Ultimate Addons modules used in custom page source code.
For example I used Content box and Info box modules, so here is ready code (for functions.php) for that worked in custom single post:
function add_custom_css_js(){
// check if post is single and load libraries only here
if( is_single() && get_post_type()=='post' ){
// loading css files from Ultimate Addons modules
wp_enqueue_style( 'ultimate-vc-addons-style', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/min-css/style.min.css');
wp_enqueue_style( 'ultimate-vc-addons_content_box_css', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/assets/min-css/style.min.css');
wp_enqueue_style( 'ultimate-vc-addons-animate', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/min-css/animate.min.css');
wp_enqueue_style( 'ultimate-vc-addons-info-box-style', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/min-css/info-box.min.css');
// loading js files from Ultimate Addons modules
wp_enqueue_script( 'ultimate-vc-addons-params', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/min-js/ultimate-params.min.js', array(), '', true );
wp_enqueue_script( 'ultimate-vc-addons-appear', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/min-js/jquery-appear.min.js', array(), '', true );
wp_enqueue_script( 'ultimate-vc-addons-custom', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/min-js/custom.min.js', array(), '', true );
wp_enqueue_script( 'ultimate-vc-addons_content_box_js', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/min-js/content-box.min.js', array(), '', true );
wp_enqueue_script( 'ultimate-vc-addons-info_box_js', plugin_dir_url('') . 'Ultimate_VC_Addons/assets/min-js/info-box.min.js', array(), '', true );
}
}
add_action('wp_enqueue_scripts', 'add_custom_css_js');
Hello,
Thank you for getting in touch!
I’d like to inform you that Ultimate Addons for WPBakery Page Builder is fully compatible with the Templatera plugin.
Further, I see that you have already opened a ticket with us, and we resolved the issue the same day by asking to enable Load scripts globally option from settings.
Feel free to open a ticket if you need help with anything else. 
Regards,
Shubham
Hello, yes I can confirm that your suggestion helped to solve the problem. Thank you for your help. Great support.
Hi Brainstorm_Force,
Are you aware of the new GDPR policies about google fonts? It’s seems that google fonts need to be load locally now https://www.eleanormayrhofer.com/blog/google-fonts-gdpr-and-your-website
Wpbakery already updated the plugin to comply with the GDPR policies, when can we expected and Ultimate Addons update too?
Best Regards
Hello,
Thank you for getting in touch!
Unfortunately – there isn’t any such feature as of yet in our plugin. However, I have already added this feature request to our to-do list.
Yes, we are aware of the new GDPR policies. I will discuss this with our team. If everything goes perfectly with this feature, we’ll definitely add this in future updates.
For now, you might want to open a support ticket to get the filter hook regarding the skipping of loading google fonts.
Regards,
Shubham
Hi, I’m trying to improve accessibility on my site and compliance to basic WCAG rules.
Unfortunately the Advance Slider carousel is not compliant with some level A rules (ARIA input fields do not have accessible names).
Minor issue also on Stats Counter (Id attribute value must be unique). Could you please fix this issue on the next release?
Thanks a lot! Marcella
Hello,
Thank you for getting in touch!
Yes, of course, we will look into that.
If we find any improvements, we will issue an update to fix or improve. 
Regards,
Shubham
I can’t import all my licenses to https://wpbakery.com/
Hello,
Thank you for getting in touch!
FYI, we are the authors/developers of the Ultimate Addons, which extends WPBakery Page Builder.
It is not possible to import Ultimate Addons licenses on WPBakery Page Builder portal, as these are two different plugins.
If you have any further queries, please get in touch with us through our support center.
Regards,
Shubham
question Why do I only see one license on https://wpbakery.com/ I bought it three times from you
Hello,
Thank you for getting in touch!
FYI, we are the authors/developers of the Ultimate Addons, which extends WPBakery Page Builder.
It seems you are trying to see Ultimate Addons licenses on WPBakery Page Builder portal. Basically, these are two different plugins.
I hope this clarifies!
Regards,
Shubham
Hello! I use The7 theme, and I have your plugin bundled. Since the last update, all background images are screwed in mobile. If you use a simple background image, with fixed position, and cover as settings, the image is presented super zoomed in, you can see just pixels… The only way to fix the problem is to stop using your background settings, and use the legacy background image in design options tab, wich is loaded differently, in a worse way visually… Please fix that ASAP as it’s ruining all my pages with BG images!!! 
Hello,
Thank you for getting in touch!
We tested – things are working very well in all the latest versions.
Theme authors often alter and customize plugins a little before bundling it with their theme. And they are responsible to offer latest updates and support for it.
Can you please get in touch with your theme author to check whether they’ve released the latest version for you? Please ask them to look into it and get in touch with us if they need help.
Regards,
Shubham
The release is the latest, version 12, and up until this version there was no problem with my BG images. I suppose the theme authors didn’t change your plugin, but I will contact them.
Response from the developers: Hello! I think we have already faced such a report once. And it happens after the last Ultimate Addons update – for some reason, it no longer applies a fix for the background on iOS devices.
So please, recheck your plugin because it’s in fact causing an issue on mobile iOS devices.
Hello,
Thank you for writing back.
That is strange! It would be great if you could open a ticket at our support centre so that we can take a closer look and help.
Regards,
Shubham
I can’t, because I don’t have a purchase key, the plugin is bundled on The7 theme.
Hello Equinvictus,
If you got our plugin bundled with the The7 theme, please consider connecting with your theme author. They would be a better medium to help you in this situation, as theme authors often make a few changes while adding our product as a bundle to their theme.
Regards,
Deepak
Already told you above that they didn’t do anything to change your plugin, so please address the issue because it’s in fact causing problems on iOS devices…
Hello,
Sorry I am not sure how I missed your reply.
Can you please send email to this mail for now, so that we can take a closer look and help?
Regards,
Shubham
hi,
is there a way to reduce loading size and deactivate elements which aren’t needed?
for example this one:
/wp-content/plugins/Ultimate_VC_Addons/assets/min-js/mb-YTPlayer.min.js?ver=3.19.12’ id=’ultimate-vc-addons-jquery.ytplayer-js’>
br,
newbie2004
Hello,
Thank you for getting in touch!
It would be great if you can open a ticket at our support center so that we can take a closer look and help.
Regards,
Shubham
I’ve looked for WPML support and see some issues many years ago. It looks like it hasn’t solved. If I use Ultimate Addons on my MultiLingual website than I can’t copy pages for my translation. Bummer! Because responsive youtube video’s really are difficult to place with WP Bakery Page Builder
Hello Hildi,
I’m sorry, but I am not too sure whether I understood your question.
Could you please elaborate?
It would be great if you can open a ticket at our support center so that we can take a closer look and help.
Regards,
Shubham
hello, I cannot update from 3.19.11 to 3.19.12 as I get an error. But I think it’s because the plugin is licenced into my theme. Is there a workaround?
Hello Eluvial,
Thank you for getting in touch.
Theme authors often alter and customize plugins a little before bundling them with their theme. And they are responsible for offering the latest updates and support for it.
Can you please get in touch with your theme author to check whether they’ve released the latest version for you? Please ask them to look into it and get in touch with us if they need help.
Regards,
Shubham
Me gustaría saber si sería compatible con las funciones que tiene mi página ahora Tu Abogado Madrid
Hello,
I’m sorry, but I am not too sure whether I understood your question.
Could you please elaborate?
It would be great if you can open a ticket at our support center so that we can take a closer look and help.
Regards,
Shubham
Hi Brainstorm Force. Even if I’ve never bought your plugin, most of the themes I got on Themeforest are bundled with WPBakery Page Builder and Ultimate Addons. I write here because I guess this could be an interesting matter for manu EU customers as well as EU Ultimate Addons for WPBakery Page Builder bundled themes customers. Well, as you may know, recently EU privacy authorities have banned Google Fonts due to a Google IP collection activity. Ultimate Addons for WPBakery Page Builder uses Font Awesome for icons. I actually don’t know if Font Awesome gets your IP but it could be useful to get rid of the Font Awesome connection anyway. I know I can download the font awesome free kit from https://fontawesome.com/start but there is any way to load the fonts awesome WPBAkery needs from a folder in your child theme instead than USA Font Awesome servers? Many thanks.
Hello,
Thank you for getting in touch.
Could you please open a ticket through our support center, so that we can take a closer look and help?
Regards,
Shubham
Presale Question:
Hello does Animation Block support Row animation or is it only for elements?
Hello,
Thank you for getting in touch.
Animation Block supports for the elements added to it.
We have row background effects for the row animation.
Regards,
Shubham
says version 3.19.12 is the newest version but the download is 3.19.11. Please update your download
Hello,
Thank you for getting in touch.
We are already in touch with Envato regarding this and checking why the latest update has not been updated on their servers. We are trying to resolve this ASAP.
Could you please open a ticket through our support center, so that we can take a closer look and help?
Regards,
Shubham
Just an update!
It seems the issue has been resolved by Enavto.
Can you please check it once again?