Hello Patrick,

Thanks for the update!

Let us know if you have any questions.

Thanks!
Alex
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Hello Patrick,

Thanks for your message.

Per #186712 ticket this inquiry is no longer relevant.

Thanks!
Alex
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Hello,

Thanks for reaching out.

You should be able to create 5-10 consultants as staff members. Each of the staff members will have their own schedule. And the system will offer the schedule of the selected consultant (staff member) in the Timestep. Once the staff member is booked for a particular time for a service, for example, Service Awesome at 10am on Tuesday, it will no longer be available or no timeslots will be offered for the other service the staff member provides, for example, Service Amazing at 10am on Tuesday. However, if other staff members are assigned to the same service, i.e.: Service Awesome, then the system will offer the same timeslot since the other staff member is still available to provide the same service, i.e.: Service Awesome at 10am on Tuesday.

If the service (trade fair) will only be available for three days, you can mark the entire year as a day off for all staff members except those three days. Otherwise, please check the Bookly Special Days Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Special-Days-Add-on. It allows you to set a custom schedule, including breaks that are different from default working hours/days for individual staff members. And this shift on special days from the default weekly schedule will apply to all staff members’ services. So you can set the staff members’ weekly schedule to OFF and only set availability during the trade fair.

As regards duration, you can set the service duration to 30 minutes.

Kindly note that Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.

The add-ons https://www.booking-wp-plugin.com/features/, such as the Bookly Special Days Add-on, are intended to help give more flexibility to achieve desired features.

Please check the demo https://booking-wp-plugin.com/demo/special-days/. OR try the sandbox on a live website before purchasing to understand how Bookly PRO and its add-ons work together and discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/, add your email address, click on the “Configure” button, and then follow the rest of the steps you’ll receive on your mail.

I want to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

If you require further assistance or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #186658 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thanks for reaching out.

However, I’m not sure I fully grasped your concern. When you say allow bookings, does it mean that the customer can only book either Monday or Friday? Is that correct?

Please clarify by sending us an email to sales@bookly.info and mention Ticket #186648 so we can look into this matter for you.

Many thanks,
Richel

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How about removing the name bookly from my iphone messages.. im not getting the 844 number it’s saying from bookly why is that happening .. can’t I have some kinda privacy

Hello,

Not all countries and mobile operators allow custom sender IDs due to the local regulations. If custom sender ID is not supported in the destination country, the message will be sent using a generic number of the SMS gateway.

Request the Sender ID name via your Bookly Cloud account > SMS Notifications > Sender ID, and if it’s supported by the country and operator of the recipient, it will be displayed.

Thanks!
Alex
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yeah ive been told that before but that doesent mean that the word BOOKLY has to be on my caller id i dont care what number is up there as long as its not your name. my employees and clients arent supposed to see your name because they are booking with me nit with you.

these .25 .75 1.00 fees for txt messages are outrageous you promoting your brand to my clients isent in our agreement.

its bad enough that you parade your propaganda in the dashboard at the top. with the support buttons

twillio is .0007 so your charging 1000x and that is beyond shameful but your not gonna enable that

no api access to info so we cant pull name, appointment date, time, category or service and you dont care at all to fix it..

everything no no no no cant im not .. i spent well over $1000 on these plugins to end up with a lemon and this is such a bad experience. with all the money i spent on this id figure you would be willing to meet me hald way with something

your name in the gateway as the sender is NOT ok tell me exactly how to change that i dont care if its 123 .. +1 is AMERICA but your not telling me that i have to pay even more than im paying because your forcing foreign gateway numbers

ive been holding this in with all the problems with bookly and something is gonna have to givev you cant just take take our money and not do anything about issues … send us to your crumby partner as an escape goat goat or sent us to some lousy feature request box that we all know isent getting implemented, .. fix the issues or give me a refund… ill be out your hair for good ales .. you clearly dont wanna help me and i know that everytime i see your name here the demeanor in which you express lets me know you dont care to help.

its not fair its not right

Hello,

Thanks for reaching out.

“I have a directory of doctors”
“2. Give de ability doctor to manage only his calendar by login in front end.”

If this is an intermediary business wherein you are providing a website as a platform where users (doctors) can sell their services, you would need to use an Extended license. Please check the difference between the Regular and Extended licenses at this link: https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License-.

As Bookly Pro is installed on the WordPress website, the admin panel is one and there is no option to separate it for the vendors.

Perhaps you will need to set up WordPress Multisite environment which allows you to run and manage multiple WordPress sites or blogs from a single WordPress installation. But please note that in this case, you will need to use the Bookly Multisite Add-on as well: https://codecanyon.net/item/bookly-multisite-addon/13903524. It allows you to use the same copy of Bookly on multiple websites with each site of your network will have its own database that doesn’t interact in any way. Thus, each site has its own set of staff members, services, and settings that do not overlap. And payments go to each site in the network, not to the network admin. So you will need to provide the purchase code for the Bookly plugins for each new site you add in the future.

Otherwise, please check if the Bookly Staff Cabinet Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003349989-Staff-Cabinet-Add-on will work. It allows your providers/staff members/employees to manage their bookings, own calendar, view and update details, manage services (create appointments), prices, schedule, days off, and special days (if installed), as well as export their calendar information into a CSV file without access to the WordPress admin panel. However, please note that the creation of services is, at this time, possible in the back-end through admin only.

“1. It’s possible to create a calendar for each doctor.”

This is possible by pre-defining and hiding fields when publishing the booking form. So you can choose which fields you’d like to keep or hide from the first or Service step in the booking form. You won’t be deleting all the info associated with it by hiding a field as it will only be hidden from the customer’s view. Kindly note that when “Categories of services, Services, and Employee” are hidden, it requires a default value chosen because each appointment must have each of those properties. For more details and instructions, please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form.

“3. Each doctor and his clients receive notifications.”

Several types of triggered and scheduled notifications can be done via Bookly, to keep clients and staff in the loop of appointment status updates and remind them of upcoming events. Please check these articles for more information and instructions.

• Notifications Overview: https://support.booking-wp-plugin.com/hc/en-us/articles/212411249-Notifications-Overview
• Set Up Emails: https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
• Customize Notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/212411309-Customize-Notifications
• Email and SMS Notifications Video: https://support.booking-wp-plugin.com/hc/en-us/articles/360008526140-Email-and-SMS-Notifications
• Set Up Text Messages (SMS): https://support.booking-wp-plugin.com/hc/en-us/articles/212411289-Set-Up-Text-Messages-SMS-
• Text Message (SMS) Rates: https://support.booking-wp-plugin.com/hc/en-us/articles/212997925-Text-Message-SMS-Rates
• How to configure CRON to send scheduled Bookly reminders: https://support.booking-wp-plugin.com/hc/en-us/articles/360015017400-How-can-I-configure-CRON-to-send-the-Bookly-reminders-

“4. Each client can manage their appointment by login in front end.”

Please check if the Bookly Customer Cabinet Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005099314-Customer-Cabinet-Add-on will work for this requirement. It allows customers to access, manage and delete their details and appointments list in a user account. So they can view the appointments list and history, and see all details of the appointment (such as date, time, employee, status, price, etc.). And the ability to reschedule or cancel their bookings. This lets you comply with the GDPR requirements since they can view, update and delete their personal information, and remove their customer profile.

“its possible that the doctors pay a subscription to manage theire calendar.”

This isn’t supported yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

Kindly note that Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.

The add-ons https://www.booking-wp-plugin.com/features/, such as the Bookly Multisite Add-on, Bookly Staff Cabinet Add-on, and Bookly Customer Cabinet Add-on, are intended to help give more flexibility to achieve desired features.

Please check the demos:

• https://booking-wp-plugin.com/demo/staff-cabinet/
• https://www.booking-wp-plugin.com/demo/customer-cabinet/

OR try the sandbox on a live website before purchasing to understand better how Bookly PRO and its add-ons work together and discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/, add your email address, click on the “Configure” button, and then follow the rest of the steps you’ll receive on your mail.

I’d like to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #186561 so we can look into this matter for you.

Many thanks,
Richel

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Hi there,

Thank you for your message.

You can set it with the help of Bookly Service Schedule (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-Add-on-

You can test this add-on by generating your personal demo version: https://www.booking-wp-plugin.com/demo-list/. Add-ons can be activated in the Plugins section.

Thanks!
Yulia
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Hello,

Thank you for your message.

The new search form is still early in development, expect later down line to have additional features.

Thanks!
Alex
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Hello,

Thank you for your message.

You could link these services to different categories, then set a default category and service and hide the category field (by updating the shortcode of the booking form).

Thanks!
Alex
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Hi again, thank you for answer and your effort.

I think this solution unfortunately doesnt solve our issue, because in the future, we will have more categories (It services, appointments with director, company events…) so we cant just hide category option.

If we hide servise category on page where employes can ask for new computer, this category will be still visible on page where they can book appointment with director. (and there will be more categories in the future so we cant hide category field)

So better options would be to have two separate calendars or having possibility to choose which services I want to display on specific page. Maybe via unique shortcode?

Is there any add-on that can help us with this or do you have any other ideas?

Hello,

I’m afraid such an option is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release. Using categories is the only alternative to your inquiry at the moment.

Thanks!
Alex
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Hello,

Thanks for reaching out.

1. This is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

2. You can use any translations plugin to make these changes and these won’t be lost after the Bookly update. For example, you can use this one for tests https://wordpress.org/plugins/loco-translate/ or with the help of Poedit software: https://poedit.net/.

3. Bookly works pretty well with 1000 staff members and over 10k appointments in the database.

4. I’m not sure I fully grasped this requirement. Could you kindly clarify by sending us an email to sales@bookly.info and mentioning Ticket #186415 so we can look into this matter for you?

Many thanks,
Richel

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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Alex
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Hello,

Thank you for your message.

I’m afraid such an option is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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Hi there,

Thank you for your message.

We’ve replied to your request with ticket #186213.

Thanks!
Yulia
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Hello,

Thank you for your interest.

Bookly’s in-house development team doesn’t provide any services related to plugin customization. If you feel that the Bookly Pro online appointment scheduling plugin or various add-ons don’t cover your business needs and some features are missing, you can either submit a feature request at https://ideas.booking-wp-plugin.com or use custom development services.

If interested, we have partners who deal quite well with such customization requests and have a lot of expertise in dealing with WordPress products. Please note that we are not responsible for the services and work they deliver. Still, we trust them to provide you with quality services, based on our partnership experience with them, and positive customer feedback.

• WP Kraken: please follow this link https://wpkraken.io/?ref=bookly, click the “Get an Estimate” button and explain your requirements.
• Codeable: please follow this link https://codeable.io/partners/bookly/?ref=VJH6V, click the “Get a Free Estimate” button and explain your requirements.

Please consider that if you customize the plugin, you will still have access to updates but won’t be able to make an update without losing the customization. We also do not provide support for customized versions of the plugin.

Otherwise, would you let me know how you picture using Bookly so I can check if it fits your requirements by sending us an email to sales@bookly.info and mentioning Ticket #186124 so we can look into this matter for you, please?

Many thanks,
Richel

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Hi there,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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ok thanks

Hello,

Thank you for your message.

1) You can check the Dashboard menu for stats.

2) Customers could book more time slots in the same session with the Cart Add-on (and other add-ons depending on what you need). This option is not available for administrators.

Thanks!
Alex
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Hi there,

Thank you for your message.

The answer has been already sent to your request. Have you checked the spam folder?

Thanks!
Yulia
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Hello,

Thanks for reaching out.

This is possible by pre-defining and hiding fields when publishing the booking form. So you can choose which fields you’d like to keep or hide from the first or Service step in the booking form. You won’t be deleting all the info associated with it by hiding a field as it will only be hidden from the customer’s view. Kindly note that when “Categories of services, Services, and Employee” are hidden, it requires a default value chosen because each appointment must have each of those properties. For more details and instructions, please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form.

There are several types of triggered and scheduled notifications that can be done via Booklyto keep clients and staff in the loop of appointment status updates and remind them of upcoming events. Please check these articles for more information and instructions.

• Notifications Overview: https://support.booking-wp-plugin.com/hc/en-us/articles/212411249-Notifications-Overview
• Set Up Emails: https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
• Customize Notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/212411309-Customize-Notifications
• Email and SMS Notifications Video: https://support.booking-wp-plugin.com/hc/en-us/articles/360008526140-Email-and-SMS-Notifications
• Set Up Text Messages (SMS): https://support.booking-wp-plugin.com/hc/en-us/articles/212411289-Set-Up-Text-Messages-SMS-
• Text Message (SMS) Rates: https://support.booking-wp-plugin.com/hc/en-us/articles/212997925-Text-Message-SMS-Rates
• How to configure CRON to send scheduled Bookly reminders: https://support.booking-wp-plugin.com/hc/en-us/articles/360015017400-How-can-I-configure-CRON-to-send-the-Bookly-reminders-

Kindly note that Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.

The add-ons https://www.booking-wp-plugin.com/features/, are intended to help give more flexibility to achieve desired features.

Please check our demos OR try the sandbox on a live website before purchasing to understand better how Bookly PRO and its add-ons work together and be able to discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.

I’d like to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #185993 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

I’m afraid such an option is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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Hello,

Thank you for your message.

Sorry that you’re asking for a refund.

May I ask what isn’t working for you, please? Perhaps we can have a look into it and sort it out for you.

Otherwise, please check the following links regarding the refund procedure: - https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund - https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

And please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy.

Thanks!
Kate
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