16266 comments found.
I can’t activate the product. It always redirect to 404 page. I have already send a support request but no response. Request number is 52356.
Please try now. The issue has been solved.
after validation in step3 it shows blank page
Did you cheked your file permission?
File permission is okay. After step2 I was stuck in https://activeitzone.com/activation/ after you solve this problem, it should redirect to step3, instead it is showing blank page. here is my web address https://cloudcomputersbd.com
Okay. We are checking in support zone.
Please fix the bug or i will ask for a refund for the script and all the plugins i bought because it doesn’t work so why i pay money for something doesn’t work Hope you understand
Replied to otther comment.
how do i change domain , your support takes long to respond
Whats your ticket number?
Hey Active eCommerce support, Thank you for the previous response, I transferred my Active CMS website to another domain. but it is not allowing me to log in to my admin account. The old domain was just for development, it is not my domain name, Help me change. I have my license key . i also used https://activeitzone.com/activation/ but it is returning an error
Ticket ID is 52363
Please help me. My Job is the Line
Please help me. My Job is on the Line
Already fixed the issue. It will now work.
hello, over the past few days, I have purchased 3 licenses from you for various clients. I have a problem with my license because I can’t activate it. My mail ID is aunturk@pi…........... Thanks for your help
Please contact our support zone via http://support.activeitzone.com/
Hi, I’ve already contacted, it’s quite annoying because I’m blocked and can’t work anymore. if you can solve this problem fast enough it will be really great because my client is waiting. Ticket ID: 52349 Thanks . Regards
Please try now. The issue has been solved.
Ok Thanks. Regards
Welcome.
how my seller can resell by changing selling price I don’t see this option can you guide me where it is
Sorry your question is not clear. Please be in detailed.
there is an error in the payment after the last update even here in the demo please fix it thanks
Demo is restored after the fixed time. Please renew your support pack for getting continuous assistance from us. Here is now 50% discount time so grab this chance asap.
No it’s your time to steel the money because you are not honest and the bug is in the system after the last update also you may did it to force us to renew the support to get more money and this is not fair so please cooperate instead of stealing money plus i bought almost the script and 4 plugins and i will buy the customer and merchant app but with the way you are dealing no way please understand i am not asking for support i am asking you to fix a big already in the script Why all the world became crazy about money these days
In demo purpose, we restrict some action because of lack of actual payment gateway informations. As there is no issue of actual usage of payment gateway of others users so this issue is exclusively in your script. Even after your support expired we was trying to check your issue but you will not provide us your information so how we will check your script! Hopefully this is understable. If you can’‘t understand then you can contact to envato support.
Your reply is completely wrong because I sent to you and n the ticket every thing you asked also i sent the log file written Inside where is the issues but you ignored it and after that how can i trust you and also here now i am telling you what details you need to fix the bug in the script and if as you said the issue just in my script then why it wqs working before the last update N it
If you already sent the ticket then continue your conversation in there.
And there you don’t reply and when reply you ask for money so could you please help in that Thanks
Yes offcourse we the author have full rights to say for renewing the item support. And now this can be purchased with 50% discount. What is the problem in there?
The problem is the script has a bug and you don’t help to fix the bug and i am not asking for support from a mistake that i made this is your fault because the issue from your side Honestly i don’t know why you became like that before you were not so uneducated like that
If the we get any fault from our script we will fix surely. Yes we know while the author said for renewing item support then the author became uneducated 
But for your kind information I want to inform your that any kind of defamatory words or offending sentence are banned from envato marketplace & will be reported next time
I didn’t say any offending I just need to find a solution for a bug in the system after the last update and you don’t help you want just money money money and this is not faire to pay the script price and then pay for fixing the issues in that script if an issue from my side I would pay it but the bug is from your side hope you understand
Yes offcourse the item have any issue that will be solved .Renewing support pack is the rules of envato marketplace. Where we want money to you? Please provide the screenshot in here.
you asked to renew the support and this will cost money as you said so how come I pay more money for support to fix an issue out of my hands its a bug in the system so please I sent to you the error log file in the support ticket could you please help to fix
We said your for renewal of your item support by following the policy of envato marketplace.But you are saying we want money to you.There is a far difference between this 2 statement.It’s offending and disrespectful.Also you said we are uneducated.How you can behave like that,we don’t say.Again and again we said we surely check the issue as you were saying and if the issue is for our item then we will fix.Here is now Friday.You know very well Friday & Saturday is our official offday.so on Sunday our support team will check your ticket and will take preoper step as it’s need.
Please ADD (Firebase Push Notification) to APP Notifiaction in CMS when order placed and order changed
Yes we will implement shortly.
Yes we will implement shortly.
Hello, I am from Bangladesh. I have seen two great work (Active ecommerce CMS & The SHOP). Both are very fast & Acctractive. I am planning buy one of them. But confusing about which is the best from every single function. I mean what are the difference between them?? I have choosen THE SHOP between them. I have found some add on is currently not working with THE SHOP. But all the addon is currently working with Active ecommerce CMS. Can you please tell me , if i purchase THE SHOP , then will you implement all the addon workable with THE SHOP? If yes, then i will go for THE Shop. and also, I am not expert on php. can manage myself without hiring anyone??
Thanks for your appreciation. The main difference both those item is the programming language for frontend design. The Shop is developed with VUE.JS and Active eCommerce cms is developed with laravel framework. VUE.JS is API based process so it can be also used on mobile app with the same item and faster than the laravel based item surely.
I put a YouTube video link when a new ad comes up on this website but the ad is seen by the customer. YouTube video not visible to customer. What’s the matter?
please contact our support zone via http://support.activeitzone.com/
Hi, is it possible to add a special payment gateway? I have a local payment gateway in my area and isn’t found on your system. Thanks
By customizing from source code level you can add payment gateways according to your requirements.
why the verification email failed with gmail??? i test hotmail.com its working
Please contact our support zone via http://support.activeitzone.com/
Multivendor website and do you have multivendor app?
Currently we have customer app and delivery boy flutter app. We are working on seller app and it will be available soon to the codecanyon market.
Is it possible to create a service job finding website with this CMS system ?
This need to huge customization to the script.
Maybe a addon can do ? Idea!!!
Thanks for your suggestion. We will think about it in future.
Good morning, does the system notify buyers when they receive a purchase?
Yes.
Can customer paid directly by credit card (through any services – like PayPal Credit Card Service Module)?
This need to customize your script from source code level.
Can you customize with extra charge?
Please contact our support zone via http://support.activeitzone.com/
pre-purchase question
1- What is the difference between this e-commerce and The Shop?
2- Which apps come with this purchase, I saw more apps in the ad, do I understand correctly?
Thanks for your interest. Active eCommerce Cms build with Laravel frame work. But the shop build.with vue.js frontend and Laravel backend. 2. Active eCommerce Cms has separate flutter app.
Hi,
Please, I think I got it wrong.
I bought the active ecommerce
and several modules, I bought THE SHOP believing that it would be a Multivendor module for the ActiveEcommerce CMS.
Is it possible to make an exchange?
Here your comment is not clear. Please contact our support team here. http://support.activeitzone.com/
Hello guys,
Please I need an answer on my ticket ID is 53643.
I’ve already sent all the purchese code that your support asked me to do.
2 days and your answer is just don’t get it?
I printed all the screens of my doubts meticulously.
What did your support team not understand, about the questions in my ticket?
Does your team know how to read English?
Please, agility and respect to buyers. I want to believe that they are an excellent company.
Your ticket was sent today.You misunderstand us for timezone difference may be. You can check this screenshot https://prnt.sc/xW1_wSaP3uSh Our support team will assist you soon.
Please my friend, confirm the time of the first message.
it was 2 days ago, you printed the last message, this is not honest of you.
There is a lack of understanding.
I need the answer regarding my problems.
2 days running on the same issue without having a solution
Are you want to know about the item exchange matter?
There are 6 pieces of information, among these 6, 1 talks about the possibility of exchanging the item. But frankly, your support is very time consuming, I can’t extend the reason for this.
6 topics, please answer me the 6.
Don’t worry about the exchange, I can already imagine your answer.
Answer the other 5 ok
There are 6 pieces of information, among these 6, 1 talks about the possibility of exchanging the item. But frankly, your support is very time consuming, I can’t extend the reason for this.
6 topics, please answer me the 6.
Don’t worry about the exchange, I can already imagine your answer.
Answer the other 5 ok
There are 6 pieces of information, among these 6, 1 talks about the possibility of exchanging the item. But frankly, your support is very time consuming, I can’t extend the reason for this.
6 topics, please answer me the 6.
Don’t worry about the exchange, I can already imagine your answer.
Answer the other 5 ok
Hello, Replied your all questions. Usaully we take 24 hours to reply a ticket (Except weekends) But currently we are experiencing lots of ticket presssure unlike as usaul and as a result support may be slower in some extend. Hope you will understand. Thanks for your patience.
I get it,
I need to create a ticket for each addon I purchased.
your support is understanding that I am creating several tickets to be served faster.
But this is not my intention.
Each ticket needs a different purchase code, that’s why I created a ticket for each product purchased.
Putting everything in one ticket is just a lot of information clutter.
I’ve been working on this project all day, so please note that tickets open at different times.
Your support system doesn’t have the option to edit a ticket, that would help a lot.
Please 24 hours have passed since my last ticket.
Our support team is assisting you .
Hello Help me I got http error 500 when go to step import database.
Please contact our support zone from here http://support.activeitzone.com/. Our support team will assist you.
But it bot support . Not a human.I re-check config on server ok but when step import db click it throw 500 error. And loop install -> 500 and again .I already read document for support .Not support for give a url document ?
Our support asked for required informations to check your issue of your script. You need to cooperate with our support but without doing that instantly you gave review for support and applied for refund. If you have any confusion regarding envato sup[port policy Please read the support policy first. Here is the link of envato support policy. https://themeforest.net/page/item_support_policy
Sir, why didn’t you upload a video on your YouTube channel to install the add-on in the website as soon as possible? I have purchased your website and I am not installing the add-on in your website.
I want install add-on in the website
please upload a video on your YouTube channel to install the add-on in the website
Please read documentation or send us support ticketr via http://support.activeitzone.com/ . Our support team will assist you.
The website I bought from you does not show the classified product option. What is the solution?
Please upload the video your YouTube channel how to install addon in the website please I want install add-ons in my website but I don’t know process
Classified product option is already available to the customer panel.
For addon install we already describe detals to the documentation of addon. Please check.
Hello, lately I have many fake registrations and spam, how can I put a recaptcha?
Please renew your support pack and send us support ticket via http://support.activeitzone.com/ . Our support team will assist you.
hello activeitzone team
i want to buy your product ( Active eCommerce CMS script) but srill have some questions before buying
1- can i buy your script only and link it with another flutter app that i have , i mean i have another ecommerce multivendor app , NOT your app (Active eCommerce Flutter App).
2- can i change the script design , change some colors and add some section in homepage or in other pages.
3- can i change the scripts languages , for exemple adding a language or delete another , make correction of some words weach is not translated correcty in the script .
4- will i get updates of the script , everytime you upload new version on codecanyon.
5- can i get source code to make some changes.
6- will i get support if i faced technical problems in the script.
7- can i add a new local payment gateway to the script
waiting for your postive reply thank you.
Hello,
Thanks for Your interest.
1. You need to edit from source code level of API to make workable with other app.
2. yes. you can.
3. yes. You can.
4. After customization you will not able to update the script because of mismatch of source code.
5. yes. you will.
6. you will get support only for the code you will get through purchase. support will abanded once you change the source code.
7. Yes. by customization you can add your own payment gateway.
