A PDF that was sold with WooCommerce Subscription is still accessible after the subscription expires.

Just purchased this plugin and restricted access to a WooCommerce download file (eBook) on the user order dashboard and file just simply downloaded without a restriction or view option to read the eBook using pdfviewer.

What can I do to achieve the purpose of buying this plugin as recommended by your team?

Hello. I use a Pdf Reader Library on my site. I need to know if, allowing access only for logged in users, the files will be showed correctly in my pages by the library. Thank you

Hello, I just bought your plugin and it doesn’t work . I’m on Kinsta and I add the custom code to use nginx serve. I use Ultimate Member but your plugin doesn’t work : when I click on a pdf link, the pdf loads even though it is marked as a “restricted file”. Do you know why ? If it’s not working, please send me a refund. Thanks, Marc

Could you please tell me whether the plugin prevents attachments from being indexed by search engines? Thank you.

restricted files tab can’t go to page 2. it says 404 . error

Is it possible to put link download from path outside folder media library wordpress ? (i.e custom folder on root wordpress)

Hello, please answer me support ticket #36520

Hi, answer my ticket please

I have an issue where your ticket system won’t accept my purchase code to make a ticket, so I can’t contact you with an issue. Can you direct me on how to get past that. It is, most definitely, the correct purchase code, and up to date.

Is it possible to restrict files by user roles monthly? Like a user of a certain role can download 3 files per month whereas a user with another role can download 10 etc.

Can I use the plugin with woocommerce. I want my ebooks in pdf format to be viewed only online and there should be no download. Once a customer place an order through woocommerce so in customer dash board the pdf file should be availabel for online reading only with no download option.

Does this plugin support multisite ? I would like to use it on a two websites network. If i buy two licenses, will it work ? Best Regards, Cedric

No reply since 13 days on a support ticket of us. What’s going on?

Too many PHP errors filling my webserver logs. Opened an urgent support ticket (on Themencode) ticket number: #34217 – please return us as soon as possible.

Don’t buy this plug-in! They won’t refund you if it’s not working for your site.

Hi, i got your good PDF viewer pluggin on 2 websites, how this pluggin work with PDF viewer. How’s the viewer look like when the pdf is protected? Error message ? The pdf viewer is not showing??? I need to protect more than 300 pdfs who are already embedded in PDF viewer on 300 posts….thank’s

Is the plugin Wordpress Multi compatible? So only 1 site needs to be restricted, is that possible?

Hi, when the file is restricted, the user got “No Results Found” page, it’s possible to have another message like “To see this pdf you have to be logged” ?

Thanks

Hello, your plugin was working very well for me until recently. I am now unable to insert media files into certain posts and am getting PHP warnings on the backend. I tried to submit a ticket through your website, but the form is not allowing screenshots to be attached nor links to be inserted for you to view them. I managed to create a ticket without the screenshots, but when I replied to the automatic email (helpdesk@themencode.com), the message bounced. I would appreciate help with my problem and the ability to send you screenshots. Thanks.