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I just bought your plugin and it doesn’t work . I’m on Kinsta and I add the custom code to use nginx serve. I use Ultimate Member but your plugin doesn’t work : when I click on a pdf link, the pdf loads even though it is marked as a “restricted file”.
Do you know why ? If it’s not working, please send me a refund.
Please create a support ticket on our support portal, Our team will investigate the issue.
Could you please tell me whether the plugin prevents attachments from being indexed by search engines? Thank you.
Yes protected files won’t be indexed as the files won’t be available publicly on the url.
Perfect. Just what I need. Thank you for the fast response.
restricted files tab can’t go to page 2. it says 404 . error
We can’t reproduce the issue on our environment. Can you try resetting permalinks?
Is it possible to put link download from path outside folder media library wordpress ? (i.e custom folder on root wordpress)
Hi, We’re sorry our plugin doesn’t support this feature at the moment. But we will try to add it in future.
Hello, please answer me support ticket #36520
Just FYI, We’ve processed the ticket.
Hi, answer my ticket please
I have an issue where your ticket system won’t accept my purchase code to make a ticket, so I can’t contact you with an issue. Can you direct me on how to get past that. It is, most definitely, the correct purchase code, and up to date.
And you can ignore that now. It got through.
Is it possible to restrict files by user roles monthly? Like a user of a certain role can download 3 files per month whereas a user with another role can download 10 etc.
Can I use the plugin with woocommerce. I want my ebooks in pdf format to be viewed only online and there should be no download. Once a customer place an order through woocommerce so in customer dash board the pdf file should be availabel for online reading only with no download option.
Does this plugin support multisite ? I would like to use it on a two websites network. If i buy two licenses, will it work ? Best Regards, Cedric
Sorry it is not compatible with multisite installations.
No reply since 13 days on a support ticket of us. What’s going on?
Too many PHP errors filling my webserver logs. Opened an urgent support ticket (on Themencode) ticket number: #34217 – please return us as soon as possible.
Thank you for contacting our support. We’ve already replied to your ticket.
Please urgently reply our ticket numbered: #34239 – we’ve completed our website and going to move it to production, we need the mentioned PHP error to be resolved (as you said you’ll fix it with an update)
Don’t buy this plug-in! They won’t refund you if it’s not working for your site.
Hi, i got your good PDF viewer pluggin on 2 websites, how this pluggin work with PDF viewer. How’s the viewer look like when the pdf is protected? Error message ? The pdf viewer is not showing??? I need to protect more than 300 pdfs who are already embedded in PDF viewer on 300 posts….thank’s
It will display a message for protected files. You can protect as many files you want. There’s no limits
Great? can i customise the message and add a link to member ship section ?
Yes, you can customize the message globally (using the help of a free plugin) and if you’ve created the viewwrs with new system introduced in v10,you have the option to customize the message for each individual viewers.
i need an extra pluggin for customising the message ? no way to customise it inside your pluggin !!! I saw too a button in viewer with redirection, can we customise the redirection? BTW the new system in v.10 is not useful. I got more than 400 pdfs on my websites and i can’t create a viewer for each file!!!! I still use short code settings of olders version
For the old url’s, yes using an external plugin is the solution. This should not be a big deal though, a very simple plugin that helps you change some text.
Is the plugin Wordpress Multi compatible? So only 1 site needs to be restricted, is that possible?
Hi, when the file is restricted, the user got “No Results Found” page, it’s possible to have another message like “To see this pdf you have to be logged” ?
Thank you for your comment. Currently it redirects to 404 page if the file is restricted. However, I am keeping it as a feature request to add something like this in a future version.
Thank you for implementing my request in the latest release. Great job !
Hello, your plugin was working very well for me until recently. I am now unable to insert media files into certain posts and am getting PHP warnings on the backend. I tried to submit a ticket through your website, but the form is not allowing screenshots to be attached nor links to be inserted for you to view them. I managed to create a ticket without the screenshots, but when I replied to the automatic email (email@example.com), the message bounced. I would appreciate help with my problem and the ability to send you screenshots. Thanks.
Quick reply: it seems that my support recently expired. I would appreciate a reply in any case so that I know if this plugin is still being developed and actively supported. If so, I am open to renewing my support, but at the moment, I cannot even send you a help desk ticket without problems.
Sorry for the trouble you’re having. There should not be this much issue with helpdesk, we’ll look into this. However, Please email any screenshots/links to themencode [@] gmail.com so we can take a look.
Thank you, I am pleased to report that you fixed the issue. I appreciate the excellent support!
Hola, ¿este plugin es compatible con YITH WooCommerce Membership Premium y YITH WooCommerce Subscription Premium?
Sorry, It doesn’t have integrations with the plugins mentioned.
Hello, thanks for creating this plugin.
I bought it yesterday but hours later I found out that it has a big limitation for me.
When enabled, it does not allow me to access mp3 files using the HTTP method “206 Partial Content”. This method allows the audio player we use in the site to be able to forward and rewind inside the mp3, or starting playback from the middle of the audio, for example.
With the plugin enabled, this feature is unavailable, breaking an important part of our audio player.
Would you suggest a workaround to fix this?
It is a prepurchase questions.
If I understood well, your plugin can protect everyfile which are inside the uploads folder, even with a classic pdf (not with your PDF reader which I’ve discovered just yesterday)?
Thank you for your answer. Looking forward to read you in return to be sure that is the right investment.
Yes it works independently to protect any files in your media library.
Please let me know if you have any other questions.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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