2091 comments found.
Hi
in my gallery, i can not “reorder media files” no more.
for example, moving images around
thanks
Hi there! Thanks for your message. This is a known issue of WordPress 5.9 and will be fixed with 5.9.1: https://core.trac.wordpress.org/ticket/54902 Regards, Matthew 
thanks
Good morning!
I have tested the free version of “WordPress Real Media Library: Media Library Folder & File Manager for Media Management” and found it being exactly what I needed. Yesterday a bought a licence (ver 4-17-10) and followed the instructions to install it. Unfortunately I keep getting a message saying that the file exceeds the “upload_max_filesize”. I have tried different ways to adjust the maximum fie size. In the media upload folder it is stated that the maximum allowed fie size is 512 Mb so it should be sufficient. My WordPress version is 5.8.3. How do I proceed?
/Larry
Hi again! Where do you host your website and did you already contact your hosting provider? Regards, Matthew 
Hej!
My website is installed on a VPS provide by CONTABO. I am not buying any hosting service from them, so I guess I am my own host… This is the first problem I have had of this kind.
Best Regards Larry
Hi again! Can you please contact us via https://devowl.io/support ? Regards, Matthew 
Hej, Mathew! Problem solved! I finally found the right PHP parameter file. Apafrently several parameters controlling uppload file sizes. I am new to PHP so I am still learning… /Larry
How in the world do you install this product? I downloaded the files onto my PC, but do not see an obvious .exe file to click open to install the product. Nor do I see any tutorial telling me how to install the product. PLEASE PROVIDE DETAILED INSTRUCTIONS ON HOW TO INSTALL THIS PRODUCT OR ISSUE AN IMMEDIATE REFUND! I do not want to pay extra for installation AND THERE SHOULD HAVE BEEN A WARNING ABOUT this prior to purchase. This is no way to run a business! Please respond ASAP.
Hi there! Thanks for your message. Here is Matthew. Please check out this: https://devowl.io/knowledge-base/topic/real-media-library/ Regards 
How in the world do you install this product? I downloaded the files onto my PC, but do not see an obvious .exe file to click open to install the product. Nor do I see any tutorial telling me how to install the product. PLEASWE PROVIDE DETAILED INS TYRUCTIONS ON HOW TO INSTALL THIS PRODUCT OR ISSE AN IMMENDIATE REFUND! I do not want to pay extra for installation AND THERE SHOULD HAVE BEEN A WARNING ABOUT this prior to purchase. This is no way to run a business! Please respond ASAP.
Hi there! Thanks for your message. Here is Matthew. Please check out this: https://devowl.io/knowledge-base/topic/real-media-library/ Regards 
Hi long. term user of this plugin, but now I’m having issues using this plugin.
I’m using the latest version plugin version 4.17.10 with latest WP version
Now if I add a folder and refresh the page, my folder will be gone. My images still appear, but new folders no longer save.
Hi there! Can you please contact us via https://devowl.io/support ? Regards, Matthew 
Please, use Auto Update. I get tired from remove and reinstall your plug every time to get for the updates. That is very ANNOYING.
Hi there! Thanks for your message. Please insert your purchase code in Plugins > All Plugins > Row “Real Media Library” > “Enter license” and you will get updates within your WordPress dashboard. Regards, Matthew 
Please, I already have original license code and no auto update received ?!
“View details of Version 4.18.2 Auto-update is not available for this extension.”
Hi again! Since version 4.18.0 we support auto-updates for Real Media Library: https://i.imgur.com/oCwFlvk.png . What version of Real Media Library have you currently installed? Regards, Matthew 
I was using 4.17.10, but I updated now manually to 4.18.3 in order to receive the auto updates. Thank you.
How many licences installations are included please ?
Hi there! One purchase can be used on two WordPress Installations: 1x testing/development environment and 1x production website. Regards, Matthew 
Hey friend, why install this plugin “Media File Renamer” Using your plugin must include too many plugins
Hi there! Media File Renamer is only needed if you are using Real Physical Media as Real Physical Media. Regards, Matthew 
hi, can you reset my licence 6xxxxxxxx-8xxx-4xxx-axxx-d935461ac023
i need to activate and it says that I have reach the limit
thank you
Hi there! Please contact us https://devowl.io/support so we can reset your license 
Dear,
We would like to cancel a license from one server to activate on the news server but unfortunatly, the old server is down. Can you help us to desactive our licence from old domain name ?
Many thanks for your answer
Hi ludo888,
we can do that for you. Please open a support ticket at devowl.io/support with your license key, please! We will care about the ticket in a timely manner.
Best regards,
Jan
Hi, I purchased and downloaded Real Media Library Pro but when I tried to install the plugin I got this error message:
Unpacking the package… Installing the plugin… The package could not be installed. No valid plugins were found. Plugin installation failed.
This is the name of your zip file: codecanyon-KhSBGJjv-wordpress-real-media-library-media-categories-folders.zip
I tried to install this zip file several times by uploading it. I even tried uninstalling the free plugin to see if that would help but it did not. I would like to get my money back. Please credit my PayPal account with $42.98 I paid for this plugin.
Hi Zafferd,
you have to unzip the codecanyon-KhSBGJjv-wordpress-real-media-library-media-categories-folders.zip file before you upload it. You have to upload the inner zip file.
For a full installation guide, please check out https://devowl.io/knowledge-base/codecanyon-install-wordpress-plugin/
Best regards,
Jan
Hi there, I am getting this fatal error and I can’t use your plugin:
is_dir(): open_basedir restriction in effect. File(/public/dev) is not within the allowed path(s)
May you guide me through a fix?
Thank you
Hi there! What version of the plugin are you using? Regards, Matthew 
Hello, we are using the 4.17.10 version. Error is still the same: is_dir(): open_basedir restriction in effect. File(/public/dev) is not within the allowed path(s): (/home/xxx-com/webapps/xxx-xxx-com:/var/lib/php/session:/tmp)
Can you please send the whole stack trace via https://devowl.io/support? Regards, Matthew 
Hi,
I have already purchased an annual licence of Real Media Library Pro. After multiple video and 1 hour of reading, I finally found the License key which received an error message when I tried to activate on the wordpress back office extension module.
Can you please help ? Is there any propagating delay ? Thanks,
Hi there! What error message do you get after activation? Did you already check out this: https://devowl.io/knowledge-base/codecanyon-install-wordpress-plugin/ ? Regards, Matthew 
How do I install the upgraded version
Hi there! Sorry for the delayed answer. Please check out this: https://devowl.io/knowledge-base/codecanyon-upgrade-free-to-pro-version/ Regards, Matthew 
Mattihas, what about the php8 compatibility? Mattihas, wie sieht es mit der php8 Kompatibilität aus?
LG 
Hi! Real Media Library ist lt. unseren Tests kompatibel mit PHP 8. Welche Version verwendest du denn aktuell von Real Media Library und erhältst du eine Fehlermeldung? 
Hallo,
ich habe gerade versucht Video einzusortieren. Dies funktioniert in Ordnern, aber ich kann keine Galerie anlegen.
Geht dies generell nicht ?
mfG Thomas
Hi! Ich verstehe nicht ganz. Möchtest du eine Video-Galerie erstellen? Wenn ja, dies wird leider nicht unterstützt, da Real Media Library den Standard-Galerie-Ausgabe-Mechanismus von WordPress Core verwendet und dieser auch keine Videos unterstützt 
Hi, I have a one big folder with many categories and bunch svg images. Is it possible to upload with zip file through plugin or ftp and have media library work, is that possible?
Hi! Unfortunately, this is not possible: https://devowl.io/knowledge-base/real-media-library-upload-files-with-folder-structure/ Regards, Matthew 
Hi, there is an error in console just today, is ii the plugin ?
wp-json/realmedialibrary/v1/tree?_v=4.17.7&_locale=user 403 (Forbidden) commonRequest.tsx:87
Hi there! It looks like the WP REST API got blocked. Please check out this: https://devowl.io/knowledge-base/wordpress-rest-api-does-not-respond/ 
Hello I have done all of the steps in “How can I install the PRO version.
At step 3 I get this screen:
Downloads | CodeCanyon.png Under the top Download (the bottom one is for my other website) I clicked the top and bottom lines in sequence.
Here is the message I get for the 855 file:
LICENSE CERTIFICATE : Envato Market Item
This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on Envato Market.
Licensor’s Author Username: devowl
Licensee: Barry Wolfe
Item Title: WordPress Real Media Library: Media Library Folder & File Manager for Media Management
Item URL: https://codecanyon.net/item/wordpress-real-media-library-media-categories-folders/13155134Item ID: 13155134
Item Purchase Code: e5de8910-6782-4dec-9a78-03db265a104c
Purchase Date: 2022-01-13 01:08:27 UTC
In the plugins table I click on upload, and there is nothing that uploads. If I enter real media library in row search paneI get a screen that says the plugin is already active, and then I get the following, screen shot of my plugins list:
Plugins ‹ This Is Wilmot! — WordPress.png There is no prompt to enter the license key as I NEVER GOT AN EMAIL CONFIRMATION WITH A KEY CODE WHEN I ORDERED IT!!!!
Something, it appears to me, has gone wrong at your end, as I never got the confirmation email and license key. There is nowhere to upgrade at my end that I can find.
RSVP with fix, please, Barry Wolfe
I will reply to your other comment 