8408 comments found.
Hello, I would like to upgrade to version 6 (from version 5) but I’m waiting for the wordpress plugin to be updated and compatible. When will you update it?
Hello
Our plugin is done and we have added so many features. We tried to update it this week but it was not accepted because we need to remove some inline code which makes it harder to add dynamic data.
OK. Thank you. Good luck and I hope you’ll succeed in uploading this new version soon! I’ll wait 
Thanks. We are very excited to release it asap.
Hello, there is a small bug in the CTA image, it does not upload the 600×150 image. Thanks for this great script and constant updates.
Hello
Thanks we will check this out but checking the code we do not see any issues. The requirements are max 1mb and max 650×150 anything bigger will trigger an error. We will still check it out,
Hi, for the QR codes that are trackable, are you able to set an alias? Also, the codes that are generated have the option to have a transparent background?
Hello
Do you mean a custom alias for the short url generated via QR? If that is the case, no. The script will randomly generate a slug and there is really no need for an alias because everything is internal. We are experimenting with transparent QRs, it should be available soon.
Yes, that is what I was asking. Would it be possible in the future? I ask because if I recall correctly, when you scan a QR code it shows the URL where the person will go… and it would be great to have the ability to choose an alias instead of a random link. Thank you for the reply.
Hello
We do not have plans to add this at this moment. Most of the time when you scan a QR code, it will open a browser and for a split second it will show the short url but it will get redirected to the destination and since it is a server redirect you cannot even go back so for this reason it does not really make difference whether the alias is random or something personalized. If you absolutely require this feature we can tell you how to add this.
Ok. Lastly, how far back can I pull link analytics/stats?
Hello
Analytics are not deleted by default. It goes as far as when the link was created however depending on the retention days you set in the plans, they can get deleted but it is all up to you.
The api documentation has no language translation feature support
Hello
The API documentation contains a lot of text. We did not want to merge it with the main language file as it would significantly increase the size. However in the next version the API documentation will have its own file named api.php in the theme folder. If you really want it in a single language, you can translate the file app/config/api.php (do not change method, route, code and response)
Hello there, I am following your instructions here https://youtu.be/nuOTfpoE5gk but when I m trying to visit domain/update, nothing appears
Current Script Version: 5.9.9 Current PHP Version: 7.4.27
I am trying to upgrade to the latest version.
Can you help me please?
Hey
Please send an email or open a ticket with your FTP info and admin login and we will help you out.
Thank you for your quick response! I just submitted my ticket to your helpdesk.
Hello
I have responded to your ticket and waiting for the reply.
Admin panel throwing error 404 on nginx working fine on apache, i have tested the rewrites and all everything is perfect as it should be, the version 5 was working perfectly on nginx but version 6 just won’t for some reason.
Never mind that, i was able to fix that with some modifications to the nginx config.
Hey
The server rules were changed from v5 to v6. We include a sample nginx.conf file in the root folder.
have any plan release Mobile App & Web Browser Extensions
Hello
We have short-terms plans for a Chrome extensions. A mobile app is also planned without an immediate ETA.
Hello, i recently purchase the license 2 days ago. After generating url code, the generated code is displaying error 500. How can i fix this problem? I am unable to register through your support portal. I would appreciate a swift response.
Hello
Please send us an email via https://codecanyon.net/user/kbrmedia so we can send you the corrected file. This is due to ipv6 support. We will issue an update today to fix this.
Hi, preview mode, feature is available or possible?
same as this,
"https://cutt.ly/preview"
Hello
Yes that is possible. This is can be added as a plugin as well.
plugin docs, available?
Hello
Almost.
Hey bro, this type of plugin, are you planning? are we need to make (self)... and plugin documentation available right now?
Hello
We don’t have plans for a preview plugin yet but it is always a possibility. The plugin documentation will be live after our next update because we have add many hooks within the script.
Hello How to update 6.1.9 > 6.2 Automatic Updater ==>> The file cannot be extracted due to server permission. Please extract it manually. Thank.
Hey
Please try again. We had a server outage and it is back online.
hi, please tell me how to increase number of latest url added for main page. thanks
Hello
In the file index.php located in the active theme folder in storage/themes/ACTIVE_THEME/ (or you can use the editor – search for “Index”) on line 109 find<?php foreach(\Core\DB::url()->where('public', '1')->limit(15)->findArray() as $url): ?> and change 15 to any number you want.
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Pre-sales Question.. Is it possible to integrate any other payment gateways into this application?
Hello
Yes. You can integrate any payment gateways. We are working on some gateways on our side too. We will be releasing two new payment gateways this week.
Is it possible to get an extended license after buying regular license? do I have to update application and DB again?? can I restore files (links in db) from regular to extended???
Hello
Yes that is possible and you do not need to do update anything to change from regular to extended. The script is exactly the same only the payment gateways are locked.
Could you please sent me header.php file location
no need to reply resolve this issue
Hello
Awesome
Hello qucik Presale question. How to change front page design. Is there any theme editor like Elementor?
Hello
We don’t have a live theme editor however we do have a code editor where you can the code as per your needs. You can also set a link to redirect to another page. For example you can create a page with wordpress and have the script redirect it to that.
Can you please share the any documentation link so that i can understand in detail. Because i’m a WordPress expert i don’t have any knowledge in coding.
Hello
Our documentation is located at https://gempixel.com/docs/premium-url-shortener however you can have a sneak peak of the code editor at https://demo.gempixel.com/short/admin/themes/editor Our theme files are very easy to customize. It is almost pure html with some php codes.
Please check the Theme editor link. We are getting ERROR 404.
Hello
Sorry forgot to mention that you need to login as admin first https://demo.gempixel.com/short/user/login with admin & adminpass
Hi, 1. is there possible to close the front-end page? Just make the front-end page only for admins? 2. after shortening the link, is it possible later to change the final link where the shortened link leads to?
Hello
1. Yes that is possible. You can do this in various ways. If you want to have a private service you can enable private mode. You can also set a another link for the homepage so users visiting the root domain will get redirected. We also have an option to require registration before being able to shorten links.
2. Yes that is possible.
Hi, I am interested in buying. Can I purchase regular license for saas uses? Thanks
Hello
An extended license is required for SaaS purpose. You can read more about licenses here https://themeforest.net/licenses
I have issue, just discover today. I can not shorten an url now. maybe this appear after update. i get this message anytime i want to short a link:
Links from this domain cannot be shortened at the moment.
Hello
Have you activate the “Whitelist” plugin? If so that plugin is only for people who want to display all domains except some pre-defined domains.
Will Affiliate support adjustment Affiliate Rate for each user?
Hello
The up-to-date rate will be used to calculate the commission when the purchase is confirmed.
I can not admin login please solve it https://prnt.sc/26hysj6
support very low quality why?
Hello
Support is not low quality. We answer within 2 business days and it is still weekend here. You cannot access that page directly. You need go through the login form. The error 405 happens when you are trying to access that path directly without going through the form. If you still having issues, send me your admin login via https://gemp.me/help
