Dear Customer,

After looking at your ticket it shows that we been helping you in a steps required to make the plugin work properly. We are sending you some screenshots to show that the stock is working.

Thanks

It is NOT working! Haven’t heard back for hours. I’m so sick of being told it’d fixed and maybe it is for one product, but not all of them..

Hi,

we have replied you on support ticket please check.

thanks

Hi, yes but it wasn’t helpful. Can you please help?

Hi, please help.

Hello?? I’ve been trying to get this resolved for 5 days now. Site has to launch TOMORROW!

Hi,

To activate these modules you need to purchase WooSquarePlus.

Yes, my client bought it from codecanyon and I installed to the staging site. How to activate the product? I was not prompted to do so. Do you have guide for activating it?

Hi there,

Thanks for choosing WooSquare Plus, please feel free to open support ticket here: https://apiexperts.io/woosquare-plus-support/

Thanks

The latest version of the plugin you sent is broken and behaving the same as Woo Square pro. Please check ticket number WSPLUSSUP-185 and respond back ASAP. Thank you!

Sure we will update you.

I am seriously hoping to get an update on this in next 8 hours. If not, I am going to need a refund and figure out some other way to get my store going. Thank you!

Hi there,

We saw that plugin was deactive on your site, so we added additonal key to active the plugin on staging.

You will get further details on ticket.

Thanks

Its looks much better now. Back to the original problem now where the STOCK isnt syncing. Could you please look into that and fix it?

Sure we will help you. kindly share the details on your ticket with proper access to technical team can check.

I have provided all the necessary information on ticket WSPLUSSUP-185. Please try syncing and you will see none of the information gets synced from Square to Woocommerce.

We will check and update you.

@developer: Could you please FIX the sync issue with our site. I have been chasing this for last 2 weeks. So much for upgrading the plugin and paying for it.

PLEASE RESPOND. WHAT IS HAPPENING ON YOUR SIDE? I HAVEN’T HEARD BACK FROM YOU IN LAST 4 DAYS. SYNC IS THE MAIN FEATURE OF THE PLUGIN AND IF THATS NOT WORKING THE PLUGIN IS NO GOOD TO ME. EITHER FIX IT IN NEXT 24 HRS OR GIVE ME A REFUND.

Hi

We have replied to your ticket, you have changed the status of ticket that was the reason it took longer.

Thanks

Ticket #18479

Hi

We replied to your ticket.

Thanks

WHERE IS YOUR REPLY? See screenshot > https://www.awesomescreenshot.com/image/11906393?key=6d480b81c4f26814192dd10fc2f898c3

I just sent another email reply to you. PLEASE reply somewhere!

Hi

We have installed the latest plugin on your site so please check and update us.

Regarding the replies from support: we did reply on ticket see screenshot:https://tinyurl.com/yz6dg346

Also when we tried to send an email it was showing this error: https://tinyurl.com/yjk4d5w5 so at the end, we tried to reach from the support ticket.

Kindly test the plugin and update us.

Thank you

I created a new support Ticket #18550 because I could not receive any messages from you. PLEASE REPLY THERE. Thank you! Brent

Your support site is down now!

Hello Brent

We received your new ticket as well, support ticket site is also working.

Thanks

Hi Brent,

We been replying you via email but it is showing us an error that your mailbox is full. see:https://tinyurl.com/yjos4gta

Can you follow up on support ticket.

My mailbox is just fine. Please reply somehow or someway please. See screenshot > https://www.awesomescreenshot.com/image/11906597?key=392a90277b206b21041b97f110aedd3d

I just sent another email reply to you. PLEASE reply somewhere!

try this Gmail address > brent.colourstone@gmail.com I know it will go through!

My email is fine. I’m talking to Siteground now. Please send it again or reply to the email above OR REPLY TO THE SUPPORT TICKET.

Hi there,

Thanks for your email, it is possible to sync products from Square to WooCommerce, it is requested to use updated plugin.

kindly contact us at support@wpexperts.io if you still having any problem with this plugin.

Thanks

Hi, when you say updated plugin, what do you mean?

I get a error saying The currency code of your Square application [ ] does not match WooCommerce [ GBP ] even through square is in GBP. Im guessing this is where I need the updated plugin you are talking about?

Hi

Please download from this link: https://drive.google.com/file/d/1v-oCIuprQiosvHxkDaE7iX47vl4Jipzb/view?usp=drive_web.

Thanks – it says I need to request access? Which I have just requested.

Hi,

We have provided you the access to the updated plugin.

Thank you, the error has now gone away, however everything that tries to sync gets a red cross on the right hand side and it doesn’t sync. Is there a way of understanding what the issue is?

Hi

You suppose to follow this format: https://apiexperts.io/documentation/woosquare-plus/#syncing-of-products-3

If you have any questions feel free to contact at support@wpexperts.io

Thanks

Hi, unfortunately I am using woo-square pro rather than woo square plus, so those options aren’t available. I have just realised that it says

Access to this endpoint is retired. See developer.squareup.com/docs/migrate-from-v1 for more information.

In the logs, which I am understanding as the reason for failure.

Do I need to now purchase woosquare plus?

Thanks

Hi

You can use this link to download updated version: https://drive.google.com/file/d/1v-oCIuprQiosvHxkDaE7iX47vl4Jipzb/view?usp=drive_web.

Hi I have installed the version on your link and I am still experiencing the same issue. I will send a support email to you. Thanks