22690 comments found.
No more images with image widget after upgrade to 6.8. Only SVG will display but for others types there’s no html at all of the media. How to downgrade ?
Hello, Kindly drop us a message via profile contact form, so that we can share the previous version of plugin with you.
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You don’t have any profile contact form… only social media links and badges.
Hello, You can access the profile contact form here: https://codecanyon.net/user/wpbakery
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Does your plugin have an option to show an element differently when you are on a specific page? For instance, a button element that is used as a link would show differently on one page from another?
Hello, Yes, you can modify the button display using it’s settings to change it’s appearance from one page to another.
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Question, I bought a theme from themeforest that was made w/ WPBakery, and there’s updates for the plug-in but the plugin won’t update do I need to buy a license?
Hello, The plugin received with the theme does not have a license of it’s own. In this case, you can either contact the theme developer for the latest version or can purchase a direct plugin license from us. The direct license of the plugin will also provide these added benefits: https://kb.wpbakery.com/docs/faq/what-are-the-benefits-of-direct-license-for-wpbakery-page-builder/
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Hello, don’t work with the polylang translation plugin. Is just for information i change with Gutenberg. This plugin dying, only maintenance update for several years.
Hello, Unfortunately, we have not tested it with polylang but it is compatible with WPML plugin.
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Hi there! I just bought your WPBakery Page Builder for woocommerce a second time. I was wondering that was this unnecessary purchase? I have Xtemos / Basel and I was wondering that does this WPBakery come with that with the newest updates automatically or do I buy this WPBakery “once” a year for updates? Best Regards, Tuomo Nurkkala
Hello, The plugin which comes with the theme does not have a license of it’s own. Due to this, to update the plugin you need to contact the theme developer. The direct license will allow you to update the plugin yourself. The purchased license is valid for lifetime.
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Hi,
Images do not work after upgrading to version 6.8.0.
The example when saving a single image per page is not visible (image=”3262”).
When I save via the link, it is visible.
Regards
Hello, Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi,
Causes a problem with multiple language sites in the plugin Polylang where there is a language mutation.
Images in default languages are visible. Not visible in other languages.
In my opinion, this is caused by the helpers.php file.
He uploaded FTP files and when I upload helpers.php, the images disappear.
Regards
He found a specific error that is causing the problem.
Line 45 in the helpers.php file
$attach_id = apply_filters( ‘wpml_object_id’, $attach_id );
Hello, Thanks for sharing. Does the issue also persist when polylang plugin is deactivated at your end?
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Hi,
He deactivated and activated both plugins. It doesn’t help.
When you clear this line, everything works fine.
I’ll wait, maybe updating Polylang will help.
And why don’t you delete this line? 
Regards
Hello, We will add this onto our list, so that it can be checked in the upcoming release.
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Can anyone tell me if the 6.8.0 release is legit? The official changelog doesn’t mention it…
Hello, Yes, we have released 6.8.0 update a few days back.
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A warning for those updating to 6.8.0. As soon as I updated to the new version, the image blocks on the frontend disappeared, but not on the backend. Going back to 6.7.
Hello, It will help us to debug the issue on your setup if you can open a ticket via support portal: support.wpbakery.com and share your temporary login details in it.
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I’m using Polylang. It seems that the following that wasn’t in the helpers.php file in 6.7 is the culprit; $attach_id = apply_filters( ‘wpml_object_id’, $attach_id );
Hello, Thanks for sharing. Does the issue also persist when polylang plugin is deactivated at your end?
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No, if I deactivate Polylang, the issue disappears and I can see all the images again.
Hello, Thanks for sharing. We have added it onto our list, so that it can be checked in the upcoming release.
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Hello,
Something is going on with the new version, 6.8.0. My video player is not working with the latest version, which is not surprising; every time you have a new update, something always goes wrong. As soon as 6.8.1 comes out, I will try again.
Anyway, cheers to the new update
Hello, Are you referring to the youtube/vimeo video player which is added by the video player element of the page builder?
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Hey Team I updated to versio 6.8 and I cant use it in the backend. Hopefully you can help.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello. I am on 6.7 version. Via the Envato plugin, there is no option to update to the new version you announced. Kindly advise.
Hello, You can update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/ As the license is purchased via codecanyon, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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Hi, When are you planning on making Version 6.8 available from the Downloads section?
Hello, The 6.8 version is now available on both codecanyon as well as under the downloads section of the WPBakery account.
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Hi, I just purchased and installed a new copy of WPBakery and the license is activated. When I tried to do an update it says invalid URL. When I went to your site for support it does not show my new license and I cannot open a support ticket .
Hello, As the license is purchased via codecanyon in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then drop us a ticket via your account so that the issue can be investigated further.
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Good morning We purchased a theme including your visual editor … We are experiencing a high ram load on multi-line pages and single images. With peaks of 1.5GB of ram used on 1gb available crashing the site. This only happens on the backend side when you want to make changes to the page. How can we solve this problem?
Hello, There can be an issue if the plugin was customised by the theme. As you got the plugin within a theme, you will need to contact your theme author for support or use our support at support.wpbakery.com (You will require a direct license of WPBakery Page Builder for the support access).
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Great plugin, just wondering if you plan to update to PHP8 and the latest WordPress version?
Hello, The current version is compatible with PHP 8 and the latest WordPress. We will be also releasing an update by next week.
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Hey author, thanks, going five years strong now! Quick question: For Post Grid and the other elements that support Query Parameter Strings, is it possible to include shortcodes from other plugins in the query parameter?:
Eg: post_type=post&category_name=[plugin_shortcode]
My use case is that shortcode is a string supplied via a custom url parameter which the thirdparty plugin converts into a shortcode
Hello, Unfortunately, the query field of the grid does not support shortcode execution within it.
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Has anyone customized the Custom Heading module to allow for some HTML? Like I want to add a span tag around a certain part of a sentence and WPB strips it out. Is this a security issue? Thanks.
Hello, The custom heading element only supports simple text. You can add html via raw html element and can then style it using CSS.
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That’s not what I asked. If I wanted to use the html module I wouldn’t have posted my question here. I want to customize the custom heading to allow for a span tag. Simple as that. How come you don’t already have it any way? Other page builders have had it for years. Come on keep up with the competition. They’re kicking your you know what.
Hello, The custom heading element uses textfield which does not support html input. However, it can be customized with some PHP by adding it a param of textarea_html: https://kb.wpbakery.com/docs/inner-api/vc_add_param/ and then outputting it by changing it’s html: https://kb.wpbakery.com/docs/developers-how-tos/change-shortcodes-html-output/
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Not what I wanted and or asked. UGH. Why is it so hard to talk to people on here? I want to add a around text so we can color the text differently. What you sent me has nothing, is not even in the same atmosphere.
Hi, guys. I found some more deprecated jQuery in WPBakery. In owl.carousel.min.js depreacted $.type is used.
And also there’s deprecated $.isFunction in js_composer\assets\lib\bower\scrollTo\jquery.scrollTo.min.js and js_composer\assets\lib\bower\zoom\jquery.zoom.min.js
Hello, Thanks for sharing. This has been added onto our improvement.
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Hi, thanks for fixing $.isFunction. But there’s still $.type.
is that possible to make that type of title with right angle clickable text? If so, then how?
https://ibb.co/yPrVYW3Hello, If I understood correctly you want to align the text to right? You can do so using text block alignment option.
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Yes, in the same line straight right. as like the image. can you show me how?
Hi, You can find the right alignment option here: https://i.imgur.com/PcjBjEJ.png
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When are you going to support WordPress 5.8?
Hello, The current version is compatible with WordPress 5.8 release.
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The backend editor isn’t working with the current version.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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