1180 comments found.
I’ve bought Instagram Journal today and after a lot of struggle I’ve got it working (even though the theme is not yet).
However, there is a question about the video of getting the tokens – you’re supposed to click on “extending the token” – but for me that was only until march 2022 (AFTER extending) – does it mean I have to do this process every 2 months? 
Hi!
Thanks for reaching out. I’ll be happy to help. I’m sorry you struggled. The two minute installation video located in the documentation should have made it a breeze. I do find often that buyers omit reading it so I’m curious if you did only to better help me support my products in the future. Or did you watch it and still have trouble? Please let me know.
You no longer need to get extended tokens as we now have a full on tool that automates this process. It’s now possible to get your token in less than a minute.
Can you please tell me how you got to a video? Again, this is to better help me support my products.
Thanks!
Hi,
Thanks for the follow up. We will be happy to assist you further if you could send a message using the form on our profile page. I’m sure we can get your sorted out with a happy medium.
Cheers!
Hello and greetings. Can this instagram plugin embed private instagram feed on wordpress website? Thanks
Hi,
Thanks for reaching out, I’ll be happy to help. I can test for you prior to a purchase if you’d like.
Okay sure. Can you test it out and let me know. Thanks alot
Sure! Can you send me a message using the form on my profile page?
Thanks!
Hi! A pre sale question: Is the plugin showing IG carousels? (IG posts with multiple photos) Thanks
Hi,
Thanks for reaching out. Yes, this is supported however the functionality of the feed coming from Instagram is indeed limited. If you send me a message using the form on my profile, I’ll be happy to go in more detail.
Cheers!
Hi, first sorry for my english. Second, I don’t understand to install this aplication. please help me to install. Tell me you need for share (to acces for install)
Hi,
I’ll be happy to help. Please send me a message using the form on my profile page and I’ll be happy to help further.
Cheers!
I am trying to install the instagram-journal pluggin. It works for the user, but when I setup for tags (I want all “grill” tags for my user) then I get the following error:
A 400 error has occured attempting to fetch your hashtag. Please check your credentials and try again.
Here is my short code: [instagram-journal mode=”tag” user_id=”17841400617130030” tag=”grill” gallery_mode=”classic”]
ALSO when I navigate to “Instagram Journal” in the Wordpress menu, all I can do is enter the API key and save it. In the documentation video, it looked like there should be more to see/do once activated.
Hi,
Thanks for reaching out, I’ll be happy to help. The shortcode generator is found on the actual add/edit page/post section of the wordpress admin. There you have access to 50+ options.
As for tag use, this is limited to who Instagram decides to allow. I have no control over if Instagram allows you to use tag mode.
If you need anything else, please send me a message using the form on my profile page and I’ll be happy to help.
Cheers!
Hi, I’m trying to center the feed on my site and nothing is working. You can see it here: bendconcerts.com
Hi,
Thanks for reaching out. Are you using the latest version of the plugin?
xxcriversxx
Yes, I just downloaded it yesterday. Also, on smaller screens the feed is showing partial IG posts (like they are cut off). Mobile works fine.
Please copy this message and contact me using the form on my profile page so I can get this to you asap!
Hi, how do we connect our instagram account to the plugin? Do you have a guide for this just so we can see before buying.
Thanks
Hi,
Thanks for reaching out. I’ll be happy to assist you. Yes, there is a guide included with the download but if you send me your email address using the form on my profile page, I’ll be happy to provide it in advance.
Cheers!
Hi, I am wandering if the theme support google AdSense ?
Hi, yes this is compatible with any google add on including AdSense.
I am having a 400 error when trying to pull a hashtag.
A 400 error has occured attempting to fetch your hashtag. Please check your credentials and try again.
Also I only see one setting in the plugin for putting in an access token (which I generated). In the documentation it shows more settings for contest mode, etc.
all I need it to do is pull hashtag feed on this site.
I just responded to your email.
Cheers!
Hello I am using this shortcode: [instagram-journal mode=”user” user_id=”xxxxxx” gallery_mode=”classic” classic_hover_photo_background=”#b138c4” classic_hover_video_background=”#b138c4” classic_hover_heading_color=”#fff” classic_hover_subheading_color=”#fff” classic_active_username_color=”#535353” classic_active_content_color=”#939393” classic_active_link_color=”#b138c4” count=”24”]
I need to do two changes: -I want 24 images to be seen, currently 25 are visible -I want the “Load more” button to have the background of another color, I have tried it from custom CSS but it does not work Can you help? Thanks
Hi! I’ll be happy to help.
1. The API is read only and only shows photos in sets of 25. That said, if you want only 24, you can use my limit parameter and set it to 24. Limiting will however remove the load more button as it’s limiting the total count to 24.
2. I will be happy to provide you with custom CSS. Please send me a email using the form on my profile page.
Cheers!
Due to a mistake I have bought the Instagram Journal plugin twice, can you return one of them to me?
Hi, yes please put in a request with Envato and I’ll approve.
Cheers!
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hi,
Thanks for reaching out. I’ll be happy to help. You’re seeing this because you’re trying to install the envato full package and not the plugin. Instead, open the envato package and install the folder labeled “plugins/instagram-journal”.
This will do the trick!
I can’t install it. Where is the installer???? I try to load it up, but it doesn’t works….
Hi,
Thanks for reaching out. I’ll be happy to help. To install, simply open the file given to you by envato and locate the folder labeled “plugin”. Then just either ftp or zip this up to you wordpress admin panel.
You’d install this the same way you’d install any other plugin. Does this make sense?
Hi there,
My IG journal was working fine but I’ve now noticed that it only shows the image info in HTML – the photo itself does not show up.
Please advise:)
Thanks so much, Ana
Hi,
Thanks for reaching out, I’ll be happy to help. Responding to your email now! 
Hi, Getting the same 400 access error as many other people. I’ve used my user ID (not username) and also generated an access token.
Hi,
Thanks for reaching out. I’ll be happy to help. The 400 access happens usually when users insert the wrong information in the username or access token fields. Can you please send me a link to your site so I can confirm?
I only have a section on the plugin page “Basic Settings”
Please take a look at the included documentation file. There is a 2 minute quickstart video that will explain much better than I can via text.
You just need to go to the page youd like to use the plugin on and use the built in shortcode generator.
there is no video in the documentation. and it is not clear which shortcode to enter. The plugin page contains only Basic settings. I sent you a screen by mail.
Hi,
Thanks for the follow up. This is not true, you must be omitting it by mistake. No worries, here is where it is.
https://we.tl/t-U4VVVTCHRAHere are two screenshots of the included folders. Look in the folder labeled “documentation” and open the html file in your browser. You will see the video documentation.
I have watched all the videos. Thanks. I was inconsiderate. But the following questions arose. How to translate the Load more button, View Photo, Continue reading, date and other elements into Russian? How to fix stretched photos? How to limit text size in Large Carousel? There is no “Contest mode Settings” section on the plugin page. Thanks.
Hi,
No worries. I’ll be happy to help. Please follow up via email so I can share photos to better explain.
Thanks!
I sent you a email
Got it!
How does this work does it strip images from the web and add them to my wp blog or do I add images to my instagram page and those images are then added to my wp blog?
Hi,
This uses the API to pull in photos dynamically and add them to your blog. It’s very lightweight and efficient.
Cheers!
Hello, Thank you for the great plugin！ I have three questions.
1. Is it possible to display multiple photos instagram feed when they pop up in fancybox?
2. Can I change the caption “View Photo” to something else when it pops up in fancybox?
3. is it possible to display the caption on hover in “Classic View”?
Hi,
Thanks for reaching out. I’ll be happy to help!
1. Yes, you can display an unlimited amount of photo feeds on a single page. As for the fancybox, each gallery has it’s own group of photos for fancybox. For example: userA feed will have a popup and only userA photos will be in that fancybox set.
2. Currently, this is not an editable feature but if this is something you need, I could certainly provide you with a custom upgrade.
3. Yes, however with my experience, it never works too well doing this given the limited amount of real estate and the variable length of the captions. At some point it always end up breaking the layout.
Cheers!
Thanks for the answer.
A follow-up question.
1. How do I display Instagram feed of multiple photos in one post? ( For example, a post like this https://www.instagram.com/p/CRItSlZnO-o/ )
2. Is there a charge for custom upgrades? I want to display in Japanese.
3. Please tell me how. And how can I limit the number of characters in the caption to be displayed so as not to break the layout?
Regards
Hi,
Thanks for the follow up. I try to limit this page for support. Can you please follow up using the form on my profile page?
Thanks!
Hi,
I make the Wordpress update to 5.8 and now the configuration of instagram carroussel don’t work.
It’s about the update or something else?
You kindly make a file with the french traduction but now nothing is write on the picture.
Regards
Hi, please update your support license and I’ll be happy to assist you further.
Hello,
I am having a problem that I did not have before. the opening of the lightbox is done outside the window and therefore the instagram post is invisible. There is a way to solve this.
Regards
Hi,
Thanks for reaching out, I’ll be happy to help. There must be some sort of error on your site. Please send me a link so I can take a look.
Thanks!
Hi,
Please send me a message using the form on my profile page so I can take a closer look.
xxcriversxx
