xxcriversxx

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644 comments found.

Hello,

I am having trouble uploading the Instagram Journal zip file to install the Journal theme. I have read the instructions and I am met with numerous errors which I don’t understand.

I have uplaoded the downloadable zip file and that does not work, only gives Wordpress errors. I have read the instructions and it says “Select the Ever After zip file and install.” I am un sure what “Ever after” zip file is, as I do not have it.

If you could help me install this theme that would be appreciated, as I have paid for it and at the moment can not use it.

Thank you

Hi,

I’ll be happy to assist you with this. I’m sorry you’re having issues. If you’d like, I’d be happy to provide you with a complementary installation. How does that sound?

xxcriversxx

That would be very helpful! I have tried many times and just can’t get it to upload properly. Is there a way I can send you my information privately?

Sounds good. Can you please send me a message with login credentials using the form on my profile page?

xxcriversxx

Hi – I’m installing now but the error says the zip file is missing the style.css stylesheet.

Can you assist with this please.

Many thanks.

No worries. Please send me an email using the form on my profile page that includes temporary login information to your Wordpress install. Please make sure it is admin access and I’ll be happy to assist you in the morning.

Thanks,

xxcriversxx

Any updates xxcriversxx ?

Hi,

I’m reviewing your website now. Check your email for updates.

xxcriversxx

snw2brd

snw2brd Purchased

I’ve had your plugin for a while now and it’s been working great. I don’t know when this happened, but the layout changed. There are gaps now in the classic layout and it looks clunky. Before, everything was uniform and looked great. This is the page in question: https://bristauss.com/photos/ – I’d like it to look like the Classic View (full width and uniform) as shown in your documentation file. Any ideas why it’s suddenly coming in different?

Thanks!

Hi,

Thanks for reaching out. The Instagram API was updated to force images to appear differently. Please download the latest update of the plugin and your problems will be solved.

Best,

xxcriversxx

This comment is currently being reviewed.

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