1159 comments found.
Hello, we purchased this plugin and were unable to use it. Is there any way we can get a refund since we will not need this anymore?
Hello! Thank you for getting in touch. I’m more than happy to help. As per our policy, we usually ask customers to engage with our services at least once before considering a refund. Could we instead offer you a complimentary installation to get things started?
Hi My php Version is PHP 8.0.3 After upgrade WordPress 6.3.1.
The error is reported Call to undefined function create_function() in /var/www/vhosts/httpdocs/wp-content/themes/journal/options/options.php:227
If change PHP 7.4 error disaper
Can Help-me ?
Hi! Thanks for reaching out. I’ll be happy to help. Can you send me an email using the form on my profile page so I can take a closer look?
Hi, the program was working fine until recently, but after the message below, it is no longer loading. Do you know the cause?
“A 400 error has occured attempting to fetch your photos. Please check your credentials and try again”
Hi, please send me a message using the form on my profile page and I’ll be happy to help!
seriously? You can’t just use the standard plugin installer for wordpress? It’s not hard to set up your plugin to do this. very disappointing.
Hi, I’ll be happy to help you! Yes, you can use the standard plugin for wordpress. Simply open the envato package and use the wordpress plugin->instagram-journal directory to install as all plugins.
Cheers!
Thanks, sorry, it looks like a custom admin plugin was causing issues. it looks like your token generator isn’t loading though?
Hi! Yes, my tool is under construction but you can use my affiliates tool instead. Please send me a message using the form on my profile page and I’ll be happy to direct you.
we had to move in another direction, was just too complicated of a setup for us. please let us know if you can issue a refund. thanks!
I’m sorry to hear this. Our team is currently away on vacation but please follow up with me next Monday.
Thanks!
hi! I have purchased the plugin but it keeps on getting a 400 error “A 400 error has occurred attempting to fetch your hashtag. Please check your credentials and try again.”
I have selected a business account for instagram and generated an access token. What else could be the problem?
Hi! Thanks for reaching out, I’ll be happy to help. Please send me a link to your site using the form on my profile page and I’ll be happy to help!
I purchased this plugin assuming it would work for any IG account, but it seems it will only work for business accounts. Is that accurate? The IG account I would like to use this plugin with is not a business account and I am not looking to change it over. Please advise on what if anything can be done. Thanks.
Hi!
Thanks for reaching out, I’ll be happy to help. Please send me a message using the form on my profile page so I can provide faster support.
Cheers!
Hi there, as I mentioned in the email thread, this plugin leverages the Instagram Graph API. To have full access to all of the features of the API, you will need to switch over to a business account. It’s merely a checkbox in your settings that enables these features.
Cheers!
Chris …I contacted you two weeks ago regarding Instagram API issues. Can you please respond? I still can’t get my Instagram feed incorporated into my website www.barkingdog.wine.
Emory Fry
Hi!
Thanks for reaching out, I’ll be happy to help. Looking at our email chain, I responded to you but you never replied. Can you double check?
Hi, I have a problem with correct connection between Instagram_journal plugin and instagram account. I have generated User ID and Access Token (https://smashballoon.com/instagram-feed/token/). However, after entering them in the configuration and generating a shortcode using the User ID, I keep getting the info “A 400 error has occured attempting to fetch your photos. Please check your credentials and try again.”
What can I do about this?
Best regards ShadowHunter
Hi! happy to help. You’re having this issue because you chose personal instead of business when generating your token. Please try again using business and the issue will be resolved.
Cheers!
Hi there! I’m interested in purchasing this plugin. On the demo page, I noticed that it displays Instagram pictures in an “inline mode” without any descriptions (https://postimg.cc/1gcj6NTf). If we plan to add Instagram descriptions and hashtags, will your plugin also show them?
Additionally, I’ve noticed that you haven’t responded to any questions for over two weeks now, and some users are experiencing issues. I’m curious if the plugin is still up to date and whether you provide any customizations after purchase.
Hi,
Thanks for reaching out, I’ll be happy to help. I respond to customers within 24 hours and looking at my list, the oldest unresponded message is 18 hours ago. For my own knowledge, can you send me a screenshot of a person waiting 2 weeks for me as I’m not seeing any on my end.
But to answer your questions, yes the feed pulls in hashtags and comments if they exist. The test user that I’m presenting in my portfolio simply doesn’t have any. Let me know if you decide to purchase and I’ll be happy to help you get started.
Cheers!
I have generated the token multiple times but I am getting an error when I load the page. I think it is a 400 error.
Hi, there is a good chance the token is being entered in the wrong place or something else is going on. Can you please start by sending me your token and userid so I can test. Please use the form on my profile page instead as this is a public form and I don’t want your info compromised.
Hello, We are not having any luck with this plugin. We used https://smashballoon.com/instagram-feed/token/ to generate the token; however, it’s still not pulling in anything.
Happy to help and provide you with a complementary installation. Please send me a message using the form on my profile page and I’ll get you sorted.
Cheers!
Where is the temporary token generator that you spoke of? This link now shows some kind of store page instead of a token generator:
https://smashballoon.com/instagram-feed/token/Hi,
Thanks for reaching out. No, if you click through, it should take you through a token generator process. I just tried it and it works for me. Please tell me more details of what you’re experiencing.
Best, xxcriversxx
Hi, where i can find docs to run the plugin? I added access tocen in panel admin but after save nothing was changed -> https://prnt.sc/Ec8DGjxXTu_Y . What I should to do? The plugin works by shortcode or gutenberg blocks?
Hello! Thank you for reaching out. I’m delighted to assist you. Kindly send me a message via the form on my profile page, and I’ll promptly provide you with a quickstart video.
Although the documentation file you downloaded already contains a video, I believe this additional resource will prove beneficial to you.
Hi, I still waiting for reply 
Sorry, your email landed in spam. Responded!
It appears that the plugin has stopped working again. Last time, you said to go to the following site: https://services.chrisriversdesign.com/instagram-graph-token/. That does not appear to work anymore. What else can we do to get the proper token?
Hi! Please get a new token using this tool while I wait for my tool to be re approved.
https://smashballoon.com/instagram-feed/token/Hello, my client can’t wait any longer regarding the generation of the access key. I would like to be refunded. What is the protocole ?
Hi! I have a tool for you to use. Please send me a message using the form on my profile page and I’ll get you sorted.
Thanks!
Any solution found so far for the problem?
I tried to generate the token through facebook but I was unsuccessful
No solution at the moment as we’re working with Facebook as we speak to seek approval. Again, we apologize for the inconvenience and appreciate your patience. We strive to provide a professional and reliable product, and we understand the importance of addressing issues promptly. We will keep you updated on the progress and provide a solution as soon as it becomes available.
So, I have many licenses of this plugin. I use it on numerous clients website. They all just went down and the clients are furious. I have had to go back and remove the plugin access because none of them work now. Yes, the plugin itself works properly as you have stated, but FB has blocked this plugins access to their information… so in essence IT IS POINTLESS TO USE and to purchase this plugin until FB lets you access accounts. So the plugin DOES NOT work until FB allows you to do this. So I will not be purchasing another license until this happens. Do you have an estimated timeframe of when that is???
Also you stated this in a comment to another purchaser on here…. “Although you may not be able to use my specific token tool at the moment, there are alternative token tools available on the internet that can still generate tokens for use with my plugin.”
Can you please specify what and where we can find those other alternative routes are for people to use to make it work and have a token generated to work with Instagram?
Hello,
I sincerely apologize for the inconvenience caused to you and everyone affected. I fully understand the frustration, and this issue has been the most significant challenge I’ve encountered thus far. The functionality of my plugin is limited to reading data from the API, and we have no control over the OAuth process, which is handled by Facebook.
To simplify the process for our customers, I provide a token generator tool. However, Facebook occasionally conducts a review process that requires such tools to be re-verified. If the tool is not approved in time, they take it down. I submitted the tool for review over a month ago, and it has only recently started the review process. Unfortunately, I have no control over this situation at the moment. I would need to fully vet any other token tools before referring any of my customers to use it as some token tools can try to steal your data.
However, here is the old fashion manual way to obtain your token. Give this a shot.
https://developers.facebook.com/docs/instagram-api/getting-startedHello, the token tool still does not work? We can no longer use your plugin since last week
Hi there,
Thank you for your message. I appreciate the follow-up. I wanted to clarify that the plugin is currently functioning properly. However, the secondary token tool is currently being reviewed by Facebook. Although you may not be able to use my specific token tool at the moment, there are alternative token tools available on the internet that can still generate tokens for use with my plugin.
Rest assured that I am working closely with Facebook to resolve the issue and restore access to my tool as soon as possible. I will keep you updated on any developments.
Thank you for your patience and understanding.
Best regards,
Hello. I have been using your plugin for less than a year and it has always worked perfectly. Till today. Instagram content no longer loads. The error message is displayed when loading the page on which the plugin is located: “A 400 error has occured attempting to fetch your profile photo. Please check your credentials and try again”. Moreover, when I try to connect to the Instagram account from my computer, a message tells me that this page does not exist, but I can connect to it from my phone. My support license has expired. But it seems I’m not alone having this problem. Can you identify where the problem comes from please. I haven’t received any license renewal proposal and I don’t understand why the plugin stopped working without any action from me. It does not bother to pay a license extension to fix it, but I would like to be sure that it is not the problem of a bug that comes from the plugin. There is the link to my site: https://marchedulivre.paris Thanks in advance. Best regards. Anna
Hi!
Thanks for reaching out. This is not a bug, it’s Facebook who has blocked my token tool is all. I’m working with them now to get it back online but in the meantime, there are other token tools that you can use if you’d like. Apologies for the downtime.
Best
Thank you for a quick response. I prefer to wait for your problem to be solved, otherwise I will have to spend a lot of time on the site and have to charge my client, which would not be elegant on my part. Can you tell me if solving the problem may take a long time? And if I pay for the extension of the support is it possible that you intervene to give me the procedure to follow now? Thanks in advance.
Hi there,
Thank you for your message. I appreciate the follow-up. I wanted to clarify that the plugin is currently functioning properly. However, the secondary token tool is currently being reviewed by Facebook. Although you may not be able to use my specific token tool at the moment, there are alternative token tools available on the internet that can still generate tokens for use with my plugin.
Rest assured that I am working closely with Facebook to resolve the issue and restore access to my tool as soon as possible. I will keep you updated on any developments.
Thank you for your patience and understanding.
Best regards,
Hello. It will be a month that the plugin does not work. My customers are furious. You are talking about “alternative token tools available on the internet that can still generate tokens for use with plugin”. I have no possibility of modifications of your plugin. Should I modify the Access Token in the sittings? If yes, which token should be put? I am not a webmaster. I don’t know anything about it. If the problem with your plugin is not solved, I will have to pay for another plugin and do all the reinstallation for free, because I can’t make my client pay for your incompetence. It’s really not proffessional to leave unsolved the problem with your product that does not work. It doesn’t matter if it comes from FB. The least thing is to explain to your customers the procedure to follow to fix the bug step by step. I see that the product is still on sale and that you propose to renew the support. But it’s not normal to sell support to get your help for a product that doesn’t work properly. I’m waiting for a suggestion from you to solve this problem. Otherwise I would have to contact Envento market support to let them know about your lack of professionalism. Regrards Anna
Dear Anna,
I apologize for the inconvenience caused by the non-functioning plugin. We understand the frustration it has caused you and your customers. Rest assured, we are actively working on resolving the issue.
Currently, Instagram is reviewing our token tool, and if all goes well, it should be back within a week from now. In the meantime, we understand that you need a solution promptly.
We sincerely apologize for any inconvenience or confusion caused by the situation. Our team is dedicated to providing a resolution as quickly as possible.
Again, we apologize for the inconvenience and appreciate your patience. We strive to provide a professional and reliable product, and we understand the importance of addressing issues promptly. We will keep you updated on the progress and provide a solution as soon as it becomes available.
Hello. I can’t wait any longer. I see that the plugin is still on sale, so a solution exists and you haven’t communicated it. I want to buy another plugin and I therefore ask you for a refund on this one. Otherwise I would be obliged to contact the management of Envento to report the abuse and the lack of professionalism. Thanks in advance Anna
Hello. Sorry for the last message. I got the token via https://smashballoon.com. Now the plugin is working. You should have sent me this information immediately to prevent me from looking for it in other comments. Anyway, for now it’s working. Disregard my last message. Regards. Anna
Yes, apologies. I’m making my rounds to each user who has requested me and it has taken longer than expected. I’m glad you were able to get sorted.
Best
Hello I am using your pludin for a long time now, I am suddenly receiving an error message when my website loads…A 400 error has occured attempting to fetch your profile photo. Please check your credentials and try again. I tried to create a new Instagram token but the generator does not work
Hi!
Thanks for reaching out. This is not a bug, it’s Facebook who has blocked my token tool is all. I’m working with them now to get it back online but in the meantime, there are other token tools that you can use if you’d like. Apologies for the downtime.
Best
