3147 comments found.
Does this app installation has success page after filling the first page? I see in error log 400, 403 so just to check if I can login to admin when I clicked admin url then it asked for purchase code and after putting no success message again but login page. Point for asking is to verify if installation is done correctly or I should reinstall again. So far from phpadmin I see 6 tables.
Hi, yes I confirm it is ok you installation, but check if the chat is working because 403 can be an issue if related to Support Board ajax file 
Regards
I found all green pass for system requirement and file permission when installing for the first time. You pushed an update but it didn’t work for me when trying to update. Also the attached picture from chat did not work. I will detail these in email. Thanks for your time.
Hi, I replied by email. Thank you!
Your installation doesn’t provide the right information about file permissions and give all greens that the main reason for this issue.
It is not something related to the product and you do not need to provide right information, it is just that your system have configuration issues, as stated via email, please contact your hosting support Regards
Sir may I know if you have plan to make a SaaS Platform with this Chat Support (PHP and WordPress)?
Please send this message to support@schiocco.com and I will update you. Thank you!
Hi!
The SAAS version is now available, for more details please contact us at support@board.support or visit https://board.support/saas
Thank you!
Sir may I know if you have plan to make a SaaS Platform with this Chat Support (PHP and WordPress)?
Please send this message to support@schiocco.com and I will update you. Thank you!
Hi!
The SAAS version is now available, for more details please contact us at support@board.support or visit https://board.support/saas
Thank you!
is there a dashboard that has graphs on it at all and what does the display dashboard button do
Hi, the display dashboard setting displays the dashboard: https://schiocco.com/shared/2021-10-08_162303.jpg
Hello, on reviews, people complain about your support that you dont answer their help request. Are you there ? do you give fair support ? could you let me know thank you
Hi there! Our support is one of the best, we reply usually in a few hours, the only 2 bad reviews you see (out of 40+) are because their support is expired or is false statment.
ok cool then, thanks
You are welcome!
Hello,
FYI Small issue in latest upgrade.
Error: Undefined variable: ”$white”. on line 61 of C:\xampp\htdocs\support-board\cloud\script\css\responsive.scss
Why do you start to obfuscate your JS code in the latest release? This make it impossible to customize ourselves.
We did not obfuscated anything 
Thanks for responsive.scss issue alert
Hi there,
What type of audio format does it support? As I have tested it with the images and the videos that work fine but, when trying to upload the audio it shows the message “The file you are trying to upload has an extension that is not allowed” any idea!
Can I have a personal email as I am not able to discuss the details publically
Hi, you can edit the allowed extensions easily by editing the file uploads.php in Support Board / include/ folder
I made a update and all the icons from the app is lost now, i dont want pay renew support because is a bug in the code when make update… i send email and no body answer.
Hi, it is not a bug, it just a cross-domain issue caused by the fact the you installed the chat on a domain different from the one where it is shown. Maybe you’re using an old solution, check this for solve it now: https://board.support/docs/#problems
What does your update have?
Please check the changes log in the docs page
After update 3.3.5 the Support Board Admin Area (Inside Perfex) option stopped working again.
https://prnt.sc/1uwxqv6Enable PHP debug and Perfex debug and check the error. Regards
Fatal error: Uncaught Error: Cannot use object of type SBError as array in /home/xxx/xxxx.com/include/functions.php:2680 Stack trace: #0 /home/xxx/xxxx.com/admin.php(31): sb_get_multi_setting() #1 {main} thrown in /home/xxx/xxxx.com/include/functions.php on line 2680
I am having the error above. I just uploaded to code to the server, couldn’t install it yet
Hi, please send to support@schiocco.com the following details and I will check:
1. Your FTP accesses to Support Board folder. 2. Database accesses for Support Board
Thank you!
Hi, please send to support@schiocco.com the following details and I will check:
1. Your FTP accesses. 2. The Support Board admin page link, with admin accesses.
Thank you!
A useful feature for next release when an agent need to be offline it should be include a button in the admin area to enable / disable option. This should be useful specially for company with only 1 AGENT so the message in case agent is not available switch. My suggestio is like in the screenshot: https://postimg.cc/k24F4pk7
You can already to it from bottom left
Great! I didn’t realized was included! Thanks
Ok
Hello @Schiocco! It’s possible in the admin area include a sound alert when a visitor is online? Indeed when somebody is in the site neither indication of the # of online visitor is displayed in the “Online tab”, see example: https://postimg.cc/5j4HbCcV
Hi, the sorry sound is not available. We may add this feature in the future. The online area (https://postimg.cc/5j4HbCcV) show online users in real-time, to enable it activate Settings > Misc > Pusher or Users > Register all visitors.
Thanks, indeed both options I had enabled in my admin area. Probably I explained wrong I meant why not include the #number of online users in the ONLINE tab (in the example I shared you is not displayed: ONLINE (1) ).
Ah ok. Maybe we will add it. You can also hire us. Regards
I would like in the future, meanwhile: no budget, sorry! (our consultancy is a micro SME :S)
can i use this plugin as a chatbot without dialogflow?
Yes sure! Dialogflow is optional
so how will I create questions and answers for the rule based chatbot ?
You need the Dialogflow app for that.
Sorry I read again your question and I misunderstood it. I confirm you need Dialogflow to use the chatbot. Thank you!
can you help me to setup this
Sure, let me know the issue and I will try to help. Thank you!
can i get a detailed video about how to set a sequential survey
sorry, no videos are available, only the docs
so can you instruct me how to make the survey
I have php version, i installed. But on my website (wordpress) widget for chat is not showing. Can you help me?
Hi,
Can I kindly ask to renew the support? Unfortunately it’s expired and you need to renew it get support.
Thank you!
This is problem i had from begining, i asked your support the same question, and they just seen my messages. I see now you update, so i paid for plugin but never use it. I need only this i wanted when i buyed plugin (you can check message conversation or i can send you). So this time i say please to help me to install only on my wordpress website, or give me wordpress license instead of php license and i will install it. Thanks, sorry for long message.
Exactly the same like before. You just not answering on questions, when i had support (when i buyed) also didnt get your help, now its the same.
After installing the script, I can’t show the chat icon on the site Note that I logged out of the system and used the guest browser The chat icon does not appear for me
Hi, please send the page link with the chat to support@schiocco.com and I’ll check it. Thank you!
Hi,I bought Support Board PHP version and have installed it on my server. I have also added the chat script to the header of my application but it appeared that the chat icon did not display on my webpage. Could you please assist? Thanks
Hi, please send the page link with the problem to support@schiocco.com and I’ll check it. Thank you!
for the card rich message, we want to open the link in a new window. You support target=”_blank” for the buttons, is it also supported for the cards and slider?
Currently it is not available but we will develop it in the future. You can also hire us.
how much to add it?
$30
how do we contact you
Please send this message to support@schiocco.com and I will update you. Thank you!
