3151 comments found.
Hi there,
How can I make changes in chat to attach addpipe ( https://addpipe.com/ ) videos and audios? As I want to add a button/icon ( https://prnt.sc/1vxvg7l ) to give the user the ability to record and upload audio and video from addpipe directly. Where can I make changes to UI.
Unfortunately, I can not help you more with this because it’s an issue not related to the product and the support doesn’t cover it. Mind that we’re available for hire, and we would be happy to help you further, but unfortunately, there are extra costs. Regards
Hi, I’ve bought the system with the perfex and ticket plugins and i’m having error file not found when i want to activate those purchase. Also I have error in apps, uploads and language folders Thanks
Hi,
Your server/hosting has file and folder permissions issues. You can verify it from Settings > Miscellaneous > Check Requirements. You can solve the issue by installing the apps manually, do it by just inserting the app folders of the downloads into the /supportboard/apps/ folder ;) Generate the download links by visiting https://board.support/synch/updates.php?sb=[YOUR-PURCHASE-CODE]&dialogflow=[LICENSE-KEY]&slack=[LICENSE-KEY] (replace the values with the purchase code of Support Board and the license keys of the apps), then download them from https://board.support/synch/temp/[ZIP-FILE] (replace [ZIP-FILE] with the zip file name generated from the previous link). Mind that until you have this server issue you will not be able to automatically update Support Board and the apps.
Thank you!
We have selected register all visitors in for chat section and now we get the registration form and sign in button. We want that Forgot password option should be there if in case any user wants to login in to their account but we could not find a way to enable it. Please suggest how can we show forgot password link in the Chat section.
Hi, sorry forget password feature is not available. We will add it in the future most probably. Regards
i can not get the push notifications to work it says there is mixed content and it keeps saying media/user.svg is of http even though i set https in the congig file
Hi, please send to support@schiocco.com the following details and I will check:
1. Your FTP accesses.
2. The Support Board admin page link, with admin accesses.
3. The chat page link.
Thank you!
Does this app installation has success page after filling the first page? I see in error log 400, 403 so just to check if I can login to admin when I clicked admin url then it asked for purchase code and after putting no success message again but login page. Point for asking is to verify if installation is done correctly or I should reinstall again. So far from phpadmin I see 6 tables.
Hi, yes I confirm it is ok you installation, but check if the chat is working because 403 can be an issue if related to Support Board ajax file 
Regards
I found all green pass for system requirement and file permission when installing for the first time. You pushed an update but it didn’t work for me when trying to update. Also the attached picture from chat did not work. I will detail these in email. Thanks for your time.
Hi, I replied by email. Thank you!
Your installation doesn’t provide the right information about file permissions and give all greens that the main reason for this issue.
It is not something related to the product and you do not need to provide right information, it is just that your system have configuration issues, as stated via email, please contact your hosting support Regards
Sir may I know if you have plan to make a SaaS Platform with this Chat Support (PHP and WordPress)?
Please send this message to support@schiocco.com and I will update you. Thank you!
Hi!
The SAAS version is now available, for more details please contact us at support@board.support or visit https://board.support/saas
Thank you!
Sir may I know if you have plan to make a SaaS Platform with this Chat Support (PHP and WordPress)?
Please send this message to support@schiocco.com and I will update you. Thank you!
Hi!
The SAAS version is now available, for more details please contact us at support@board.support or visit https://board.support/saas
Thank you!
is there a dashboard that has graphs on it at all and what does the display dashboard button do
Hi, the display dashboard setting displays the dashboard: https://schiocco.com/shared/2021-10-08_162303.jpg
Hello, on reviews, people complain about your support that you dont answer their help request. Are you there ? do you give fair support ? could you let me know thank you
Hi there! Our support is one of the best, we reply usually in a few hours, the only 2 bad reviews you see (out of 40+) are because their support is expired or is false statment.
ok cool then, thanks
You are welcome!
Hello,
FYI Small issue in latest upgrade.
Error: Undefined variable: ”$white”. on line 61 of C:\xampp\htdocs\support-board\cloud\script\css\responsive.scss
Why do you start to obfuscate your JS code in the latest release? This make it impossible to customize ourselves.
We did not obfuscated anything 
Thanks for responsive.scss issue alert
Hi there,
What type of audio format does it support? As I have tested it with the images and the videos that work fine but, when trying to upload the audio it shows the message “The file you are trying to upload has an extension that is not allowed” any idea!
Can I have a personal email as I am not able to discuss the details publically
Hi, you can edit the allowed extensions easily by editing the file uploads.php in Support Board / include/ folder
I made a update and all the icons from the app is lost now, i dont want pay renew support because is a bug in the code when make update… i send email and no body answer.
Hi, it is not a bug, it just a cross-domain issue caused by the fact the you installed the chat on a domain different from the one where it is shown. Maybe you’re using an old solution, check this for solve it now: https://board.support/docs/#problems
What does your update have?
Please check the changes log in the docs page
After update 3.3.5 the Support Board Admin Area (Inside Perfex) option stopped working again.
https://prnt.sc/1uwxqv6Enable PHP debug and Perfex debug and check the error. Regards
Fatal error: Uncaught Error: Cannot use object of type SBError as array in /home/xxx/xxxx.com/include/functions.php:2680 Stack trace: #0 /home/xxx/xxxx.com/admin.php(31): sb_get_multi_setting() #1 {main} thrown in /home/xxx/xxxx.com/include/functions.php on line 2680
I am having the error above. I just uploaded to code to the server, couldn’t install it yet
Hi, please send to support@schiocco.com the following details and I will check:
1. Your FTP accesses to Support Board folder. 2. Database accesses for Support Board
Thank you!
Hi, please send to support@schiocco.com the following details and I will check:
1. Your FTP accesses. 2. The Support Board admin page link, with admin accesses.
Thank you!
A useful feature for next release when an agent need to be offline it should be include a button in the admin area to enable / disable option. This should be useful specially for company with only 1 AGENT so the message in case agent is not available switch. My suggestio is like in the screenshot: https://postimg.cc/k24F4pk7
You can already to it from bottom left
Great! I didn’t realized was included! Thanks
Ok
Hello @Schiocco! It’s possible in the admin area include a sound alert when a visitor is online? Indeed when somebody is in the site neither indication of the # of online visitor is displayed in the “Online tab”, see example: https://postimg.cc/5j4HbCcV
Hi, the sorry sound is not available. We may add this feature in the future. The online area (https://postimg.cc/5j4HbCcV) show online users in real-time, to enable it activate Settings > Misc > Pusher or Users > Register all visitors.
Thanks, indeed both options I had enabled in my admin area. Probably I explained wrong I meant why not include the #number of online users in the ONLINE tab (in the example I shared you is not displayed: ONLINE (1) ).
Ah ok. Maybe we will add it. You can also hire us. Regards
I would like in the future, meanwhile: no budget, sorry! (our consultancy is a micro SME :S)
can i use this plugin as a chatbot without dialogflow?
Yes sure! Dialogflow is optional
so how will I create questions and answers for the rule based chatbot ?
You need the Dialogflow app for that.
Sorry I read again your question and I misunderstood it. I confirm you need Dialogflow to use the chatbot. Thank you!
can you help me to setup this
Sure, let me know the issue and I will try to help. Thank you!
can i get a detailed video about how to set a sequential survey
sorry, no videos are available, only the docs
so can you instruct me how to make the survey
