3151 comments found.
I have php version, i installed. But on my website (wordpress) widget for chat is not showing. Can you help me?
Hi,
Can I kindly ask to renew the support? Unfortunately it’s expired and you need to renew it get support.
Thank you!
This is problem i had from begining, i asked your support the same question, and they just seen my messages. I see now you update, so i paid for plugin but never use it. I need only this i wanted when i buyed plugin (you can check message conversation or i can send you). So this time i say please to help me to install only on my wordpress website, or give me wordpress license instead of php license and i will install it. Thanks, sorry for long message.
Exactly the same like before. You just not answering on questions, when i had support (when i buyed) also didnt get your help, now its the same.
After installing the script, I can’t show the chat icon on the site Note that I logged out of the system and used the guest browser The chat icon does not appear for me
Hi, please send the page link with the chat to support@schiocco.com and I’ll check it. Thank you!
Hi,I bought Support Board PHP version and have installed it on my server. I have also added the chat script to the header of my application but it appeared that the chat icon did not display on my webpage. Could you please assist? Thanks
Hi, please send the page link with the problem to support@schiocco.com and I’ll check it. Thank you!
for the card rich message, we want to open the link in a new window. You support target=”_blank” for the buttons, is it also supported for the cards and slider?
Currently it is not available but we will develop it in the future. You can also hire us.
how much to add it?
$30
how do we contact you
Please send this message to support@schiocco.com and I will update you. Thank you!
Hi, awesome solution. I’m looking to add links into my dialogflow replies. I see where i can add links to images and button via rich messages, but i do not see just urls on their own – am i missing something?
Just insert URLs as normal text and they will be converted.
Yes – that works. I missed that. One more – using dialogflow, if the intent is not found, the fallback is called (which is great) but its also showing some kind of blank response with yes no buttons. Any idea? https://1drv.ms/u/s!AlzegjyGa7yxmiQa3rzatwPxPuYW?e=cflKyX
It is the human takeover message
should i buy the support board for actıve ecommerce cms or only this script is required for active ecommerce cms
Also support board
i am using html website.. here using your chat. but your chat icon not showing all time.. after give hard refresh or use private browser your icon is showing .. when again i am visiting or reload page.. your chat i con again not showing.. last 15/16 days same issue..
You can not see the chat if you are logged in the admin area.
Private window is the right solution to test it 
no mate.. if it’s for admin area then hard refresh should not work… also i am using firefox browser.. and i do login from your web software which install from google crome
So there are other issues not related to the plugin otherwise it would never show. Maybe internet connection or chdck the browser consoles for errors
Do you think if the Chat button will move to another position if the user drags it away if it covers some content on the web page. If there is this function, it seems to be quite good
Currently it is not available but we can develop it for around 50usd
We bought the whmcs add-on. is there a way that visitors can add support tickets within a chat?
Hi thanks for the purchase, in Support Board tickets are the same of chats in the admin.
i’m sorry, i was not clear – i meant whmcs support tickets
Whmcs support tickets are not compatible sorry. You need to use only Support Board
Hello Dear, is it possible to change your message icon with other button. please check the screenshot-> https://ibb.co/VWtTv28
if yes, what i have to do for that?
Regards Gabriel
Yes, use this link: javascript:SBChat.open()
I’m having the same problem as hl1afg. I previously purchased / installed support board on this server, but removed it a while back as it didn’t meet our needs. I’m taking another look at is as I see some improvements (our support is still active). Like hl1afg, our install never completes – just spins at the bottom. The sb_users is saving the admin email address, but not the name or password. Followed the directions to save the password, but now when i got to login, it just goes back to the login page…Help!
ok, decided to install 3.19 instead – was able to install and load. i put in my purchase code and my dialog purchase code, click save, and boom – server 500 error. I installed to a different subdirectory – does that make a difference?
ok – was able to get it to work. i renamed to the dialogflow folder, was able to login, upgraded to the latest release, the renamed the dialogflow folder back and its working – please check on the latest installer. it has issues…
ok thanks
i can’t delete user. I am testing on several devices. After testing is done I want to delete. But it’s still there and it’s not gone
Hi, I’m really sorry for the issue. Please download Support Board from Codecanyon and manually replace all files to solve the issue. You may need to clear your browser cache as well. Thank you and sorry again for the troubles
Hi, in the latest version (3.3.4), “admin.min.js” and “main.min.js” are not minified.
yes we will fix it in the next version
Please tell me if I purchase this how can I install on my active PHP working scripts
Because its a support system how I will integrate with the PHP sites of mine
Hi, yes sure, you need a PHP server with MySQL database
its available for cs-cart multivendor platform?
you can install it but there are not specific features for it.
I purchase it but can’t install it, it’s never finished for install.
I delete the database and files and set up a database and upload the file again, and try to install it again, but the same problem.
Hi, thank you for the purchase, send the admin link to support@schiocco.com and I check Thank you!
sent
Please find my email.
I check config.php file, and all database information is right, but not working. I try to another domain, but the same problem.
I check database, and find 6 tables, sb_converstaions, sb_messages, sb_reports, sb_settings, sb_users, sb_users_data
But can’t login.
I tried 3 kinds of browsers, but the same problem. I think your script has some bugs.
Hello, please follow the guide at https://board.support/docs#problems to restore your login information. Thank you! Regards
Thank you, I can login.
Thank you!
I SEE ITS GOOD script , will it support CI VER 3
Yes it supports it 
thanks for quick reply, does it come with API also to integrate in android? if not then can we use this code in our API to use in android app
Yes, check https://board.support/docs/api/web
Thanks , i have seen demo, its good.
few queries
1-where the messages are stored, in mysql db? 2-what type of hosting server do u recommend for smooth operation. 3-after purchase are u available for paid customization?
1. Yes your DB 2. It works smoothly anyway 3. Yes
Hi, can you confirm that smtp works fine in version 3.3.4? I installed the updates and my mail stopped working, I had to replace all the files in the manual to version 3.3.2 and there smtp mail works without problems. Thanks in advance
When did you update? We released a fix 30h ago, try to update again. Thank you!
I upgraded 12 hours ago. After the update the smtp doesn’t work
Send to support@schiocco.com the admin accesses of Support Board and let me know how to see the error and I check.
Unfortunately, I can’t give you access to my server. it’s enough for me to know that you have tested and your smtp works. I’ll decide the rest myself
Yes it works for me. Maybe the browser console shows some error when you use the test email button. Thank you!
Unfortunately, there are no errors
This message I got with the last (version 3.3.4) when I try to reply any message>
Error db-error Function name: sb_db_query Error message: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘1,2,3,4,5,6\\” options=\\”Transformación Digital,Desarrollo Organizacional,Coop’ at line 1. Check the console for more details.
You did not updated all files: download the last version (again) and I uploaded it and overwrite files.
Also, try to go to settings and save settings again.
I download and unzip overwriting ALL files. Error still persists!
Hi, please send FTP accesses + Support Board accesses (login link, user, password) to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
Ready, I sent you email!
Hello, i am updating the software now but i have this error “Please go to Settings > Miscellaneous and insert the Envato Purchase Code of Support Board.”. I checked and purchase code is fine
can you help me? thank you
It works, please try again, if the error persist send the purchase code to support@schiocco.com . Thank you!
Sorry you are right. Please wait
Thank you
Please try now
working! thank you
Thank you!
