3147 comments found.
Hi, awesome solution. I’m looking to add links into my dialogflow replies. I see where i can add links to images and button via rich messages, but i do not see just urls on their own – am i missing something?
Just insert URLs as normal text and they will be converted.
Yes – that works. I missed that. One more – using dialogflow, if the intent is not found, the fallback is called (which is great) but its also showing some kind of blank response with yes no buttons. Any idea? https://1drv.ms/u/s!AlzegjyGa7yxmiQa3rzatwPxPuYW?e=cflKyX
It is the human takeover message
should i buy the support board for actıve ecommerce cms or only this script is required for active ecommerce cms
Also support board
i am using html website.. here using your chat. but your chat icon not showing all time.. after give hard refresh or use private browser your icon is showing .. when again i am visiting or reload page.. your chat i con again not showing.. last 15/16 days same issue..
You can not see the chat if you are logged in the admin area.
Private window is the right solution to test it 
no mate.. if it’s for admin area then hard refresh should not work… also i am using firefox browser.. and i do login from your web software which install from google crome
So there are other issues not related to the plugin otherwise it would never show. Maybe internet connection or chdck the browser consoles for errors
Do you think if the Chat button will move to another position if the user drags it away if it covers some content on the web page. If there is this function, it seems to be quite good
Currently it is not available but we can develop it for around 50usd
We bought the whmcs add-on. is there a way that visitors can add support tickets within a chat?
Hi thanks for the purchase, in Support Board tickets are the same of chats in the admin.
i’m sorry, i was not clear – i meant whmcs support tickets
Whmcs support tickets are not compatible sorry. You need to use only Support Board
Hello Dear, is it possible to change your message icon with other button. please check the screenshot-> https://ibb.co/VWtTv28
if yes, what i have to do for that?
Regards Gabriel
Yes, use this link: javascript:SBChat.open()
I’m having the same problem as hl1afg. I previously purchased / installed support board on this server, but removed it a while back as it didn’t meet our needs. I’m taking another look at is as I see some improvements (our support is still active). Like hl1afg, our install never completes – just spins at the bottom. The sb_users is saving the admin email address, but not the name or password. Followed the directions to save the password, but now when i got to login, it just goes back to the login page…Help!
ok, decided to install 3.19 instead – was able to install and load. i put in my purchase code and my dialog purchase code, click save, and boom – server 500 error. I installed to a different subdirectory – does that make a difference?
ok – was able to get it to work. i renamed to the dialogflow folder, was able to login, upgraded to the latest release, the renamed the dialogflow folder back and its working – please check on the latest installer. it has issues…
ok thanks
i can’t delete user. I am testing on several devices. After testing is done I want to delete. But it’s still there and it’s not gone
Hi, I’m really sorry for the issue. Please download Support Board from Codecanyon and manually replace all files to solve the issue. You may need to clear your browser cache as well. Thank you and sorry again for the troubles
Hi, in the latest version (3.3.4), “admin.min.js” and “main.min.js” are not minified.
yes we will fix it in the next version
Please tell me if I purchase this how can I install on my active PHP working scripts
Because its a support system how I will integrate with the PHP sites of mine
Hi, yes sure, you need a PHP server with MySQL database
its available for cs-cart multivendor platform?
you can install it but there are not specific features for it.
I purchase it but can’t install it, it’s never finished for install.
I delete the database and files and set up a database and upload the file again, and try to install it again, but the same problem.
Hi, thank you for the purchase, send the admin link to support@schiocco.com and I check Thank you!
sent
Please find my email.
I check config.php file, and all database information is right, but not working. I try to another domain, but the same problem.
I check database, and find 6 tables, sb_converstaions, sb_messages, sb_reports, sb_settings, sb_users, sb_users_data
But can’t login.
I tried 3 kinds of browsers, but the same problem. I think your script has some bugs.
Hello, please follow the guide at https://board.support/docs#problems to restore your login information. Thank you! Regards
Thank you, I can login.
Thank you!
I SEE ITS GOOD script , will it support CI VER 3
Yes it supports it 
thanks for quick reply, does it come with API also to integrate in android? if not then can we use this code in our API to use in android app
Yes, check https://board.support/docs/api/web
Thanks , i have seen demo, its good.
few queries
1-where the messages are stored, in mysql db? 2-what type of hosting server do u recommend for smooth operation. 3-after purchase are u available for paid customization?
1. Yes your DB 2. It works smoothly anyway 3. Yes
Hi, can you confirm that smtp works fine in version 3.3.4? I installed the updates and my mail stopped working, I had to replace all the files in the manual to version 3.3.2 and there smtp mail works without problems. Thanks in advance
When did you update? We released a fix 30h ago, try to update again. Thank you!
I upgraded 12 hours ago. After the update the smtp doesn’t work
Send to support@schiocco.com the admin accesses of Support Board and let me know how to see the error and I check.
Unfortunately, I can’t give you access to my server. it’s enough for me to know that you have tested and your smtp works. I’ll decide the rest myself
Yes it works for me. Maybe the browser console shows some error when you use the test email button. Thank you!
Unfortunately, there are no errors
This message I got with the last (version 3.3.4) when I try to reply any message>
Error db-error Function name: sb_db_query Error message: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘1,2,3,4,5,6\\” options=\\”Transformación Digital,Desarrollo Organizacional,Coop’ at line 1. Check the console for more details.
You did not updated all files: download the last version (again) and I uploaded it and overwrite files.
Also, try to go to settings and save settings again.
I download and unzip overwriting ALL files. Error still persists!
Hi, please send FTP accesses + Support Board accesses (login link, user, password) to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
Ready, I sent you email!
Hello, i am updating the software now but i have this error “Please go to Settings > Miscellaneous and insert the Envato Purchase Code of Support Board.”. I checked and purchase code is fine
can you help me? thank you
It works, please try again, if the error persist send the purchase code to support@schiocco.com . Thank you!
Sorry you are right. Please wait
Thank you
Please try now
working! thank you
Thank you!
Hello! I get this message error after install last version 3.3.4 when I tried to delete any user/visitors. Any clue?
Error db-error Function name: sb_db_query Error message: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘)’ at line 1. Check the console for more details.
Regards
HI sorry for that! Please download Support Board from Code Canyon and manually replace all files to solve the issue. Thank you!
Something is wroing with the version available in CC, it looks as is “incomplete” (e.g. documentation PDF file has 1 page and App folder is incomplete). Can you please check and confirm if it’s okey? Thanks!
I confirm nothing is wrong and app folder is not incomplete Regards
Well, i followed your instructions: download the last version (again) and I uploaded it and overwrite files. Nothing it worked, problem persist! If package information available is okey why “documentation.pdf” is only 1 page? it’s normal “apps” folder coming empty?
You need to clear the browser cache to make the fix works.
Okey, many thanks! Apparently it worked .
Thanks to you and sorry for the issue!
hi, i have many problems to configurate dialog smart chat bot; i have chatbot purchade code and purchade code dialog plugin, du you have export default config file ?
Hi, please write us via the comments area of the product, or from https://codecanyon.net/user/schiocco, and use the Envato account of the purchase, or send the purchase code. Thank you, regards
hi! ty
I want to know if a Smart chat configuration with rich message can be exported?
You can export the bot via Dialogflow
I can see file storage for attachments becoming an issue after a while.. is it possible to use a cloud storage service?
No, it is not become an issue after a while…Cloud storage is not something related to the chat but to the server. Regards
If we pipe in a lot of emails that have attachments that are fairly large, wouldn’t it build up unless we delete? ... we deal with large format artwork all the time, so attachments are usually quite big.
Go your point now, yes, email attachments for large files would drastically slower the email piping process depending on the connection speed of your server
But again, I do not think there is a solution for that, email attachments are always email attachments, they can not be cloud storage, or you are using a special email client?
I guess the solution I was hoping for was that your app had an option to use google cloud storage or similar for chat file attachment storage, instead of the local storage wherever the app is running. I’d be running the app on a decent server, but file storage comes at an expensive premium.
I’m still not sure to understand, but the problem is not saving the files, it is downloading the email attachments.
Where does Support Board store attachments? I’m guessing the server it’s running on?
the server it’s running on
