161 comments found.
Hello how are you?
I’m having problems with the plugin. I intend to use the same model as the following demo: https://demos.webcodingplace.com/responsive-posts-carousel/center-mode-carousel/However, I’m only having access to “Contents” inside “Settings”. The “Slider”, “Appearance”, “Arrows”, and “Advanced” menus are not working.
Can you help me?
Hi, Please try now
Perfect, it worked, thanks a lot for the help.
However, I have a few more details to sort out.
1- The arrows are staying over the slide, and I’m not able to decrease the width of the slides.
2- On mobile, the slider is not showing in its entirety, that is, it is cutting the bottom part.
3- The main slider is opacified, and it looks normal if I put the mouse on it. I would like to remove that opacity.
4- Even with Accessibility on, the keyboard arrows are not working.
5- I don’t know if it is related to the plugin, but I would like to remove the date that appears under the slide. Thank you very much.
Hi, Please open a ticket here and we will assist you accordingly.
https://clients.webcodingplace.com/supportRegards
Okay. I opened a ticket there. Thanks
Can you help me there?
Hi, we will assist you today.
I have two outstanding issues with support tickets #7436 and #7442. Initially you were helpful but there are still problems and I have been awaiting a response for over a week now. Can you help or have I reached the end of your support for this item? My account shows I have 5 months of support left. Thank you for your assistance.
Hi, I have forwarded your request and we will update you soon.
Regards
I heard from your support and it seems they fixed one problem but not the other. Also, because they are making their changes to my test site I need them to tell me exactly what they did to address the problem so I can do that to the live website. Thank you.
Hi, we will fix the other issue as well and will also let you know about the changes done.
I am still waiting for support on remaining problems. Every time I post here publicly your support guy gets in touch and says “Please check it now.” then he goes quiet for days or a week even though I have replied to him on the support ticket #7436.
I appreciate the support I have gotten but honestly it is taking a ridiculously long time to get this all resolved.
And on the problem that your support did fix he told me to copy the changed files of the plugin and use those on my live site. Well, I can do that of course but what happens when you release a new version? Should I avoid upgrading because this is now custom? Or will these changes be included in the next release?
Hi, We also apologize for the delay, I asked the support person and he will be in touch soon.
Don’t worry about the changes, We will add them in the coming release or will add those fixes using a custom plugin to let you update the core plugin without effecting it.
Regards
It has been another 4 days since I heard anything. Any status you can provide will be very much appreciated.
Hi, is it resolved?
Regards
I do not know! The Responsive Posts Carousel Pro seems to be working properly on the test site BUT you installed a new plugin (Theme Editor) that I do not want. And also you reconfigured our logo in the header so it does not display correctly on desktop and mobile. And you also deactivated our Custom Scrollbar plugin.
I will take the updated Responsive Posts Carousel Pro plugin code and install it on my live site to see if it will work without these other changes that you made.
Are there any changes to my website that are required other than simply replacing the old Responsive Posts Carousel Pro plugin with the new Responsive Posts Carousel Pro?
Thanks. Your support answered my questions. I will test on the live site and report back here.
Your support is extremely frustrating!
I click Support at Envato and get a form to fill out so I do it.
But then you reply that I should open a ticket to get support.
Then I try to open a ticket but your ticket system then asks me what product and wants me to choose from 4 products none of which is this product!!!
So, instead, I send you a detailed email with my Envato purchase code and screenshots and URL of the problems.
And you reply with “open a ticket”!
How do I get support for this product???
Hi, apologize for the inconvenience, I have forwarded your email to the support assistant directly and he will assist you soon.
Regards
Thank you.
I am now having problems with how this displays on mobile and on some desktops. On mobile it tries to show 4 across even though I set mobile to be 1 across. I sent details to you in an email.
Hi, Please open a ticket here and we will see/fix all those issues on your end.
https://clients.webcodingplace.com/support RegardsI am having a lot of trouble getting this plugin to display a grid properly.
If I go to Advanced tab and set Rows to 2 and Slides Per Row to 2 I would expect a 2×2 grid but I get only 1 item per row.
If I set Rows to 2 and Slides Per Row to 3 I then get 2 items per row but they are shrunk and do not fill the row space.
I am using Style 35 and loading posts, by category, with featured images.
Does this product work as advertised to create a grid?. Can you help me get this working? Thanks in advance.
Hi, Did you follow this?
https://demos.webcodingplace.com/responsive-posts-carousel/multi-row-slider/I will suggest you open a ticket here and we will see this issue on your end.
https://clients.webcodingplace.com/supportRegards
Thank you very much for your prompt and helpful response! You resolved my issue and I greatly appreciate it. You provided me with excellent support and service!
That’s great. Thanks
However, as soon as I changed this top 6 rows by 3 columns if does not work again! Can you please help? I sent you an email with details.
Hi, Please open a ticket here and we will see/fix all those issues on your end.
https://clients.webcodingplace.com/supportRegards
Hi, I would like to ask how can I replace the old version 5.4 to the one I just purchased? Right now, the old version is running on my live website. Please help. Thank you.
Just deactivate the previous version and install and activate the new version.
Quick question. I have purchased the Responsive Carousel WordPress Plugin (Purchase code: 6ee85f71-5d1e-47ee-91b0-0875da6a8778). I really like the way the Center Mode Demo looks at https://demos.webcodingplace.com/responsive-posts-carousel/center-mode-carousel/. Is there info anywhere for the settings to allow me to replicate this? Specifically, the way that the tile in the center is about 10-15% larger than the ones to the left and right. Thanks in advance.
Hi, Please open a ticket here and we will guide you accordingly
https://clients.webcodingplace.com/supportRegards
Hi There
I have just purchased the plugin however its not what I need for my project, please can you process a refund?
thank you.
Hi there,
How can I set the size of the pictures to 600×400 and that 6 posts are next to each other? With me everything is somehow always postponed.
Hi, Please open a ticket here and we will assist you accordingly.
https://clients.webcodingplace.com/supportRegards
Where can I set my own image size for the Post Slider?
Hi, you can set the image size from Advanced section -> Images Size.
Hi,
Can I also design the plugin individually?
Yes, you can cover most of the aspects. for additional help open a ticket here
https://clients.webcodingplace.com/supportRegards
Hi there,
I am interested in the plugin but still have a question before I buy the plugin. Is it possible to make the post slider look like on the pages “https://www.urlaubsguru.de/ and www.reiseuhu.de”?
Hi, are you referring to the template or slider itself?
By that I mean the post carousel as well as the template on the websites.
Yes, there are some styles available matching this but for the exact same look, you will need to customize a little bit.
Hi, I`am using Betheme and am not getting your plugin to work. After including the shortcode it just shows the thermes blog slider. And I am trying to show a slider with two posts and the third only half to be seen on the right side, is this possible? Thanks and cheers Tim
Hi, Please open a ticket here and we will see this issue on your end.
https://clients.webcodingplace.com/supportRegards
Presales question, can your plugin display all the images for a single post in a slider/carousel? I saw an example of that in your Real Estate example (which is what my site is) but looking through the documentation I don’t see a shortcode parameter where I can pass an individual post ID for it to build the image list from.
Hi, this feature is already a part of the next release, coming within this week.
Regards
We spoke about 6 months ago and you said the next version would allow you to add a product to cart directly. I updated to the new version, did you make this change? Do I need to select a specific template?
Yes, the templates 49 and 51 should do that. If not, contact support@webcodingplace.com and we will guide you.
Regards
Hi, the pop-up functionality is not working for me. The overlay is displayed behind the entire carousel. Any ideas on how to fix it?
Hi, Please open a ticket here and we will see this issue on your site
https://clients.webcodingplace.com/support/Regards
Good luck with your sales
Thanks
Hello there!!
I tend to buy many templates and plugins from evanto.
A couple of presale questions for you if you don´t mind: 1) My emplyers are looking for a good worrdprress carousel plugin which can have 3 features: 1)Security. They need a plugin which can be updated and does not represent a hole for malware or hackers attacks. Does your plug in can do that for us? 2) is there a way to add a button in every card of the carousel which can open a especific page created in Elementor? Or this carousel just open posts crreated in wordpress? Actually, we will iinsert the short code of the carousel in elementor. 3) It is fully customiable?
Hi, Yes we can help you setup the carousel as you want and it is secured.
Please contact our support forum after the purchase and we will assist you.
Regards
Hey guys, a presale question.
I downloaded and installed your responsive posts carousel plugin v13.6 back in 2019 when it was on free mode (at Codecanyon free monthly pick series).
Now the plugin got broken in our site, ONLY IN MOBILE VERSION (desktop is good), and we are not sure if its a bug fixed in 13.7 or its somenthing caused by our theme, for example >>> https://www.andromedi.com/tecnica-de-rotacion-de-cuerpos-cavernosos/
Do you think you can provide us support to fix it if we purchase the new paid version ? Or you are not used to help customers inside the theme
Hi, Please open a ticket here after the purchase and we will fix it for you.
https://clients.webcodingplace.com/support/Regards
Hello Support! Some questions about responsive post carousel.
Item purchase code: dd91e93f-b570-48a6-985d-40fa88e92639
How to add custom fields in the Caousel Graphics?
Specifically we use this plugin: https://wordpress.org/plugins/advanced-custom-fields/We would like to insert custom fields in the “Read More Button Text” field. It’s possible? If so, how?
Guides or any kind of help is very welcome.
Greetings Peter
Hi, Please open a ticket here and we will guide you
https://clients.webcodingplace.com/support/Regards
