153 comments found.
Unfortunately in the mobile version the “Center Mode” doesn’t work correctly, it gets cut off at the bottom and doesn’t show about 20% of the slider. I saw the same thing in your example after the purchase. It’s the same error, so I’m assuming it’s a plugin error. https://demos.webcodingplace.com/responsive-posts-carousel/center-mode-carousel/
Hi, we will fix this issue and release a new version soon. If you need an urgent fix, please contact support@webcodingplace.com
Regards
How long do you need to deliver an update, so I’ll decide if I can wait or not.
It will available hopefully within this week.
hi, update available?
Hi, it is scheduled to be released by 23rd March.
?
Please download the latest version (14.1) and install it. Clear the cache of the slider page, it should fix this issue.
Regards
I want my refund NOW
Hi, your refund is approved.
Are you going to take care of my request? Else please refund me.
https://clients.webcodingplace.com/support/ticket/9132Hi, please respond to the ticket agent and they will resolve the issue.
Regards
No solution provided. Refund please. Thanks.
Done.
Hi it is possible to loop play on the slider???
update: I find it thank you
That’s great!
Hi, Just purchased your plugin and all working except the following 2 items i cannot change.
1. Title size is not changing
2. on hover – it is showing date of project, I havn’t selected this and don’t want any meta or description to show when hover is activated.
If you can help, that would be great, but can’t use otherwise.
i am using template Style 36
Hi, Please open a ticket here and we will resolve these for you
https://clients.webcodingplace.com/support/Regards
Hi, Just opened Ticket.
purchase code ec035090-b673-40d1-8085-85e0293b7012
So i have sorted all the problems previously in my messages: removing the date and setting the carousel up onto my homepage so i no longer need your video of how to get started. However i still cannot find how to make one of the carousel items a video stream from vimeo, how can this be done please ?
Hi, are those videos in the post content or you want to link them directly?
i’d like to link them directly.
Hi, Please open a ticket here and we will assist you accordingly.
https://clients.webcodingplace.com/support/Regards
i am not clear how to add the new carousel onto my home page. Perhaps this is made clear in the “how to use” video which no longer is available in your documentation ?
Additionally: 1. i would like to remove the dates from all my carousel items. How do i do this. 2. i would like some of the carousel items to be videos playing from vimeo whilst others are photos. How do i do this ?
my purchase code from envato is ec035090-b673-40d1-8085-85e0293b7012
Hi, Please open a ticket here and we will guide you accordingly.
https://clients.webcodingplace.com/support/Regards
purchase code – ec035090-b673-40d1-8085-85e0293b7012
the documentation lists an article named ‘how to use’ which is a video in youtube. however your youtube account no longer exists. Please email me a copy of this video or send me a link for where i can view it. thanks.
simon@3dartvision.co.ukWhen using “center mode” the title and other text is getting cropped out at the bottom when viewed on mobile devices. Any way to fix this? Thanks
Screenshot: https://pasteboard.co/hlAqLfJs1TQb.jpg
Hi, Please open a ticket here and we will assist you accordingly.
https://clients.webcodingplace.com/support/Regards
Hi, on Style 14 how do you remove the black overlay on the images? All the post images are showing as black and white, while I’d like them to be regular full color with no overlay. Thanks for any help!
Hi, Please paste the following code in the custom CSS box
.rpc-style-14 img { filter: none !important; opacity: 1 !important; }
Hi,
I have just purchased the Responsive Posts Carousel plugin and have tried to customise it for the site I am building, however the arrows are not showing, nor are any of the colours showing..no matter what settings I choose. I have also tried different layouts, and different colours
I am using Divi as my theme and builder I have set the overlay as red – its showing as the default colour still – and no arrows are showing at all
Please assist
I have opened a ticket at https://clients.webcodingplace.com/support/
Hi, we will assist you soon.
Hey!
I just bought your slider and i want it to look exactly like this:
https://demos.webcodingplace.com/responsive-posts-carousel/center-mode-carousel/But i cant get it to work. COuld you send me all the settings i have to set in the menu(Carousels -> All Carousels)
I cant give you access to the site since it is on a protected server which the access from outside is forbidden.
Thanks!
Hi, Can you please open a ticket here and we will guide you accordingly?
https://clients.webcodingplace.com/support/Regards
Hello how are you?
I’m having problems with the plugin. I intend to use the same model as the following demo: https://demos.webcodingplace.com/responsive-posts-carousel/center-mode-carousel/However, I’m only having access to “Contents” inside “Settings”. The “Slider”, “Appearance”, “Arrows”, and “Advanced” menus are not working.
Can you help me?
Hi, Please try now
Perfect, it worked, thanks a lot for the help.
However, I have a few more details to sort out.
1- The arrows are staying over the slide, and I’m not able to decrease the width of the slides.
2- On mobile, the slider is not showing in its entirety, that is, it is cutting the bottom part.
3- The main slider is opacified, and it looks normal if I put the mouse on it. I would like to remove that opacity.
4- Even with Accessibility on, the keyboard arrows are not working.
5- I don’t know if it is related to the plugin, but I would like to remove the date that appears under the slide. Thank you very much.
Hi, Please open a ticket here and we will assist you accordingly.
https://clients.webcodingplace.com/supportRegards
Okay. I opened a ticket there. Thanks
Can you help me there?
Hi, we will assist you today.
I have two outstanding issues with support tickets #7436 and #7442. Initially you were helpful but there are still problems and I have been awaiting a response for over a week now. Can you help or have I reached the end of your support for this item? My account shows I have 5 months of support left. Thank you for your assistance.
Hi, I have forwarded your request and we will update you soon.
Regards
I heard from your support and it seems they fixed one problem but not the other. Also, because they are making their changes to my test site I need them to tell me exactly what they did to address the problem so I can do that to the live website. Thank you.
Hi, we will fix the other issue as well and will also let you know about the changes done.
I am still waiting for support on remaining problems. Every time I post here publicly your support guy gets in touch and says “Please check it now.” then he goes quiet for days or a week even though I have replied to him on the support ticket #7436.
I appreciate the support I have gotten but honestly it is taking a ridiculously long time to get this all resolved.
And on the problem that your support did fix he told me to copy the changed files of the plugin and use those on my live site. Well, I can do that of course but what happens when you release a new version? Should I avoid upgrading because this is now custom? Or will these changes be included in the next release?
Hi, We also apologize for the delay, I asked the support person and he will be in touch soon.
Don’t worry about the changes, We will add them in the coming release or will add those fixes using a custom plugin to let you update the core plugin without effecting it.
Regards
It has been another 4 days since I heard anything. Any status you can provide will be very much appreciated.
Hi, is it resolved?
Regards
I do not know! The Responsive Posts Carousel Pro seems to be working properly on the test site BUT you installed a new plugin (Theme Editor) that I do not want. And also you reconfigured our logo in the header so it does not display correctly on desktop and mobile. And you also deactivated our Custom Scrollbar plugin.
I will take the updated Responsive Posts Carousel Pro plugin code and install it on my live site to see if it will work without these other changes that you made.
Are there any changes to my website that are required other than simply replacing the old Responsive Posts Carousel Pro plugin with the new Responsive Posts Carousel Pro?
Thanks. Your support answered my questions. I will test on the live site and report back here.
Your support is extremely frustrating!
I click Support at Envato and get a form to fill out so I do it.
But then you reply that I should open a ticket to get support.
Then I try to open a ticket but your ticket system then asks me what product and wants me to choose from 4 products none of which is this product!!!
So, instead, I send you a detailed email with my Envato purchase code and screenshots and URL of the problems.
And you reply with “open a ticket”!
How do I get support for this product???
Hi, apologize for the inconvenience, I have forwarded your email to the support assistant directly and he will assist you soon.
Regards
Thank you.
I am now having problems with how this displays on mobile and on some desktops. On mobile it tries to show 4 across even though I set mobile to be 1 across. I sent details to you in an email.
Hi, Please open a ticket here and we will see/fix all those issues on your end.
https://clients.webcodingplace.com/support RegardsI am having a lot of trouble getting this plugin to display a grid properly.
If I go to Advanced tab and set Rows to 2 and Slides Per Row to 2 I would expect a 2×2 grid but I get only 1 item per row.
If I set Rows to 2 and Slides Per Row to 3 I then get 2 items per row but they are shrunk and do not fill the row space.
I am using Style 35 and loading posts, by category, with featured images.
Does this product work as advertised to create a grid?. Can you help me get this working? Thanks in advance.
Hi, Did you follow this?
https://demos.webcodingplace.com/responsive-posts-carousel/multi-row-slider/I will suggest you open a ticket here and we will see this issue on your end.
https://clients.webcodingplace.com/supportRegards
Thank you very much for your prompt and helpful response! You resolved my issue and I greatly appreciate it. You provided me with excellent support and service!
That’s great. Thanks
However, as soon as I changed this top 6 rows by 3 columns if does not work again! Can you please help? I sent you an email with details.
Hi, Please open a ticket here and we will see/fix all those issues on your end.
https://clients.webcodingplace.com/supportRegards
Hi, I would like to ask how can I replace the old version 5.4 to the one I just purchased? Right now, the old version is running on my live website. Please help. Thank you.
Just deactivate the previous version and install and activate the new version.
Quick question. I have purchased the Responsive Carousel WordPress Plugin (Purchase code: 6ee85f71-5d1e-47ee-91b0-0875da6a8778). I really like the way the Center Mode Demo looks at https://demos.webcodingplace.com/responsive-posts-carousel/center-mode-carousel/. Is there info anywhere for the settings to allow me to replicate this? Specifically, the way that the tile in the center is about 10-15% larger than the ones to the left and right. Thanks in advance.
Hi, Please open a ticket here and we will guide you accordingly
https://clients.webcodingplace.com/supportRegards
Hi There
I have just purchased the plugin however its not what I need for my project, please can you process a refund?
thank you.