2092 comments found.
Hi. Creating a folder is problematic. Creating a folder takes more than 5 minutes. The website is on a powerful VPS. Do you have tips on how to solve it? Thank you!
Hi there! What version of Real Media Library do you have installed? Regards, Matthew 
Hi!
Real Media Library 4.15.0. Real Physical Media 1.3.31 WP 5.7.2
Ok, does the issue persist if you deactivate Real Physical Media (just temporary, to isolate the conflicting plugin)?
Sadly. Same problem.
If you experience the same behavior without Real Media Library, unfortunately the problem is not with Real Media Library.
Tip: Use e.g. “Debug Bar”(https://developer.wordpress.org/plugins/developer-tools/debug-bar-and-add-ons/) to find our with 3rd-party-plugin causes this performance issue.
“If you experience the same behavior without Real Media Library, unfortunately the problem is not with Real Media Library.”
Do you mean without “Real Physical Media”?
Both Real Media Library and Real Physical Media, but as you have asked for Real Media Library, I replied for that plugin.
always getting this message and hopelees tried a lot of things deactivating all the plugins and reactivating one by one and still have no more folders the i had to recreate
Message that i get:No folders found No folders have been created yet. Just click on the button above to create your first folder.
Hi there! This is mostly due to the missing capabilities to reach the WordPress REST API. Can you please check out this: https://devowl.io/knowledge-base/wordpress-rest-api-does-not-respond/ Regards, Matthew 
I found the issue which was not typical. So here is the thing, if someone is using cloudflare free or pro, the SSL should not be on flexible, it should be on Full and it fixes the issue right away. Hope this help to let you know. Thanks
Hallo, ich habe die Domain von meiner Webseite gewechselt und möchte WP-REAL MEDIA und WP-REAL-PHYSICAL-MEDIA dort installieren. Ich habe die Installationslimits überschritten, können sie mir die Keys bitte zurücksetzen?
Hi! Ticket wurde bereits via E-Mail gelöst. Grüße, Matthias 
Hello,
I cannot see the media library when accessing a new post or page. When i deactivate the plugin it works fine.
Thanks,
Tom
Hi Tom! What exact version of Real Media Library do you have installed? Regards, Matthew 
4.13.10
ill update 
Please let me know if this works for you. 
Where can I insert my serial code? I can’t find it in the plugin self for automatic updates.
Hi Pascalnijhuis,
in your WordPress backend, please go to Plugins > Real Media Library > Enter License. There, you can activate your license!
Best regards,
Jan
I want to activate my license on a new Website. How can I do this?
Hi ! Ich habe soeben auf deine E-Mail geantwortet und deine Lizenz zurückgesetzt. Grüße, Matthias 
Hello, I installed the plug in after try the free version, but it does not do anything, if I deactivate the plug in I can see all my images, once I activate the plug in everything is white and only show “no media files found”
what is wrong? I did a reset already in the 4 buttons in media management.
please help. thank you!
Hi there! Thanks for your message. Here is Matthew. Can you please contact us via https://devowl.io/support so we can check your site? Regards, Matthew 
Is this plugin compatible with WCFM Plugin?
Hi there! Thanks for your message. Here is Matthew. What compatibility do you exactly expect? Regards 
Hello Matthew, WCFM is a Front End Manager for Multi Vendors. It provides a front end portal where users can upload images at their own without going to WP Admin
Unfortunately you cannot create folders per user: https://devowl.io/knowledge-base/real-media-library-permissions-management-folders-per-user/ Regards, Matthew 
pre-sale question: I see a lot about filebird, happyfiles. outside of the optimized coding, features wise is there anything in particular you guys are better? another question is, can this plugin do the Bulk edit image alt tag, caption & description text? i don’t want to introduce two plugins for the media manager. Please let me know. Thanks.
Hi there! Thanks for your message. Here is Matthew. Real Media Library got rewritten four times now and is very performant now. Unfortunately, we do not provide the feature for bulk editing as Real Media Library’s focus is folder management (we want to avoid a bloated plugin). What other plugin do you want to introduce for bulk editing? Keep in mind, that not the amount of plugins installed slows down your site, the code quality does. Regards, Matthew 
I just purchased the plugin. I honestly need a plugin where I can edit the title, caption, description, alt in a bulk way. Do you have any recommendation for such task so I don’t bloat with another bad plugin? I see this plugin https://wordpress.org/plugins/media-library-helper/ idk if it’s great. let me know. thanks.
Hi again! This plugin looks really promising for your use case. I just had a look at the coding and I do not see any pitfalls. Regards, Matthew 
Great, thank you. I appreciate it. I’ll goahead and use it. Also, I see life time license, what does that mean? Can I use it on more than one site? Because I was almost going to buy HappyFiles for little much more and that’s on unlimited sites.
Hi again! Please check out this: https://devowl.io/knowledge-base/where-can-i-buy-a-multi-domain-license/ Regards, Matthew 
Hi, then I misunderstood the license structure. Can you please process the refund? This is not a viable solution for me. I have several personal websites that I need to use, and I’ll goahead with the other option that provides lifetime unlimited license. I’m sure yours is a top notch plugin, but cost is also a concern. I hope you understand. Please confirm the refund. Thank you.
Hi again! Can you please request a refund via https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- ? 
Hi, where do I find the invoices for my today’s purchases? Can’t find them and didn’t get an email. Purchase Code product 1/2: cfe64a2c-0c13-4266-a1c5-989f258f531a Please send me a tax invoice to hallo@neuro.works Thanks Best regards Sonja Schiller
Hi Sonja! Danke für deine Nachricht. Hier ist Matthias. Du findest deine Rechnungen hier: https://codecanyon.net/user/chinu_verma/statement Grüße, Matthias 
Hallo Support Team, wir haben euer Plugin bei unserem Kunden im gebrauch. Jetzt ist unserem Kunden ein Punkt aufgefallen der vorher funktioniert hat.
Erstellt man unter Beiträgen eine Galerie und fügt Bilder über die Mediathek hinzu, wurde noch vor einiger Zeit die Ordnerstruktur des Plugins angezeigt. Dies passiert jetzt nicht mehr. Kann man das einfach beheben oder ist dieses Feature von euch entfernt worden? Aus diesem Grund haben wir gerade den Support verlängert und ein Update durchgeführt, nur leider ohne Erfolg.
Ich freue mich auf euer Feedback.
Hi! Danke für deine Nachricht. Hier ist Matthias. Magst du uns bitte einen Screenshot via https://devowl.io/de/support zukommen lassen, damit wir uns das für dich ansehen können? Grüße 
Hi Matthias, ich ich gerade gesehen habe hat sich das Problem doch schon gelöst. Man sollte bei solchen Änderungen immer den Cache gründlich leeren
Ich denke Du kannst das Kommentar hier komplett löschen ^^
Hi there,
I just got a critical error on my site that looks like this :
An error of type E_ERROR was caused in line 6 of the file /var/www/wp-content/plugins/real-media-library/vendor/devowl-wp/real-utils/vendor/composer/InstalledVersions.php. Error message: Cannot declare class MatthiasWeb\RealMediaLibrary\Vendor\Composer\InstalledVersions, because the name is already in use
The site is down, but im not really sure why i got this. Could you please be kind enough to give any feedback on this one?
thank you,
Thomas
In case it is needed :
WordPress version 5.8 Current theme: Bridge (version 10.0) Current plugin: Real Media Library (version 4.14.2) PHP version 7.3.23
Hi again! I have just sent a prerelease to you via email as you have already contacted our support via mail. Regards, Matthew 
3963738a-6731-4891-a7c6-71c8bcc52d22 – 21 Jun 2021 REGULAR LICENSE
Hi there, i think the last Version 4.14.2 of Real Media Galerie do not supported correctly the newest WordPress Version 5.8. and the Page Builder Framework Theme 2.6.20 The Real Media Galerie Plugin lost all galleries in my sites/blogs that I’ve build before and I also can’t build new Galleries. Do you know the reason? Best regards Andreas
My Temporary-Site ist http://proasyl.herzblutprojekt.de and the Test Gallerie you find here: http://proasyl.herzblutprojekt.de/gallerie-test/ an earlier one should be here: http://proasyl.herzblutprojekt.de/bilder-wilhelm-leuschner-preisverleihung/Hi! Danke für deine Nachricht. Das klingt nach einem Problem der REST API, dass diese plötzlich nicht mehr erreichbar ist. Könntest du bitte kurz folgendes prüfen: https://devowl.io/de/wissensdatenbank/wordpress-rest-api-antwortet-nicht/ Grüße, Matthias 
Hi Matthias,
danke für Deine Rückmeldung. Ich habe mir jetzt HealthCheck installiert…. Auf die Idee hätte ich früher kommen können.
Die Ursache des Problems ist das „Revolution Slider WP Gallerie AddOn”.
Also weg damit 
Beste Grüße von der Ostsee/Fehmarn Andreas
Hi! Ich nochmal
Jetzt ist alles so wie es sein soll. Bis auf… bei der Einstellung Größe: Vorschaubild ist die Darstellung leider sehr, sehr unscharf. Kann ich die Qualität hierfür selbst bestimmen? Der Ausschnitt “Quadrat” passt mir gut. Die anderen Größen sind entsprechend dem Original. Ich freue mich über einen Tip! VG Andreas
Hi Andreas! Leider kannst du mit Real Media Library keine Qualitätseinstellungen für registrierte Thumbnail-Größen konfigurieren. Hierzu müsstest du ein anderes Plugin installieren bzw. mit Custom Coding arbeiten. Sollte dir die Qualität eines Bildes jedoch “zu schlecht” sein, empfehle ich grundsätzlich auf einen Cloud-Dienst für Komprimierung zu setzen, wie etwa Shortpixel. Grüße, Matthias 
I bought the pro upgrade for WP Real Media Library, so I can create subfolders. The zip file downloaded, when trying to install, the installation fails saying no valid plugins found?
Hi there! Please unzip the downloaded file and you will find an installable real-media-library.zip file. Regards, Matthew 
I see this can create galleries from folders, but can it also display a list of PDF files within a folder? And list them sorted by date uploaded? I am looking for something to use to automatically display meeting minutes on a page when uploaded to a folder.
Hi there! Please check out this: https://devowl.io/knowledge-base/real-media-library-folders-files-in-website-frontend/ Regards, Matthew 
Wordpress Error Details
An error of type E_ERROR was caused in line 6 of the file /var/www/wp-content/plugins/real-media-library/vendor/devowl-wp/real-utils/vendor/composer/InstalledVersions.php. Error message: Cannot declare class MatthiasWeb\RealMediaLibrary\Vendor\Composer\InstalledVersions, because the name is already in use
Hi there! What version of RML are you using? Regards, Matthew 
4.14.1
Can you please try to temporarily deactivate all other plugins and check if the issue is resolved? Regards, Matthew 
I did that, and no luck.
Can you please try to download RML from CodeCanyon again and do a complete reinstall? Regards, Matthew 
Hello, I didn’t purchase the plugin but the previous developer did and I’m just using it and came across an issue. When opening woocommerce product gallery, no items found. But I know that the images are there because when I access directly media library I can see the images. As well there is problem with uploading images to product gallery. I add an image but its keeping spinning and doesn’t upload. I have tried disabling all other plugins on my website but did not resolve the issue. I’m running WP 5.8, Woocommerce 5.5.2 And WPRML 4.0.8
Hi there! Thanks for your message. I see you are using an very old version of RML 4.0.8. The latest version is 4.14.0. Can you please download the latest version from CodeCanyon or ask the previous developer to do so? With RML > v4.1.0 you can directly update within your WordPress. Regards, Matthew 
purchase code code not working
Hi! Danke für deine Nachricht. Hier ist Matthias. Was bekommst du für eine Fehlermeldung? Grüße 
The theme/plugin with was not found.
Can you please send a screenshot of the error message? 
Hier der Screenshot. Hab es auch auf zwei Browsern getestet, bei beiden dieselbe Meldung
https://ibb.co/j3yQqqSOk, das ist komisch, eine solche Meldung habe ich seitens WordPress noch nie gesehen. Wann passiert das denn genau? Magst du mir bitte ein kurzes Screencastvideo aufnehmen und via https://devowl.io/de/support zukommen lassen? Grüße, Matthias 
Hello, is the regular license amount ( cost ) of 39 $ for one year, or lifetime ?
Hi! Hier ist Matthias. Bitte siehe https://devowl.io/de/wissensdatenbank/codecanyon-einmalzahlung-oder-abonnement/ Grüße 
I just bought your media manager and I’m having problems installing the plugin. It keeps failing with he zip file
Hi! Please unzip the downloaded ZIP and you will find an installable real-media-library.zip Regards, Matthew 