1125 comments found.
Hi,
I changed the primary domain on one of our website from broadstreetbfr.com to broadstreethomes.com so the Cool Timeline Pro license is coming up invalid. Is there a way for me to go in and change the license since the site didn’t change, only to primary domain? Thanks for any help with this issue.
Thanks
Hi there,
Thanks for purchasing Cool Timeline Pro.
We already have an option on registration page to deactivate the license to use on another domain.
Or Please share your license key at contact@coolplugins.net I will deactivate your license from our license manager, then you can use on another domain.
Thanks
Putting Shortcode’s in Stories description does not render.
In Cool Timeline Pro Settings -> General Settings I see a text which says “This option is overridden by shortcode in V2.1. Please check shortcode generator.”
Hi there,
Thanks for purchasing Cool Timeline Pro. In order to render shortcode in Stories description you have to select “Full Text” in “Stories Description” option. For more information please check our plugin documentation:- https://docs.coolplugins.net/doc/cool-timeline-pro/how-to-show-formatted-text-in-timeline-story-content/
Let us know if you have further questions.
Thanks
I have selected “Full Text” in “Stories Description” option.
Still the same issue
Hi there,
Please share your timeline page URL.
Thanks
Hello,
We built the website on a development environment with a temporary url. We’re unable to re-apply the license to the new URL as it keeps stating that it’s acting at the dev URL address.
Is there a way to detach the license from our dev URL in the settings? Removing the license from the database has had no effect.
Hi There
We already have an option on registration page to deactivate the license to use on another domain https://prnt.sc/x52slf
Or Please share your license key at contact@coolplugins.net I will deactivate your license from our license manager, then you can use on another domain.
Thanks
How to transfer licence from local server to production(live) server. i try to deactivate plugin, delete plugin, and stop local server, and i still get error message: License Verification Status: ❌ License is not verified yet! Your key has been installed on another domain(localhost/...
there is nothing about it in documentation
Hi there,
Thanks for purchasing Cool Timeline Pro.
We already have an option on registration page to deactivate the license to use on another domain.
Or Please share your license key at contact@coolplugins.net I will deactivate your license from our license manager, then you can use on another domain.
Thanks
Hi
Why the content cannot format in HTML? All my bullet in ul listing are gone.
Hi there,
Thanks for purchasing Cool Timeline Pro. Please check plugin documentation to know how to display formatted texts in Timeline Stories. Here is a documentation link:- https://docs.coolplugins.net/doc/cool-timeline-pro/how-to-show-formatted-text-in-timeline-story-content/
Thanks
Hi there. I’ve been trying to reach out to you about verifying Cooltimelines Pro so it will work on a dev and live environment. I emailed a few days ago and provided you the domains in question. How can I reach you? I used the email address you list in Support. My name is Tom. Thanks.
Hi Tom
Sorry for delay, Actually your email was in spam .
Now I have replied your email please check it now.
Thanks
Thanks! I received your message and understand what I need to do.
I am trying to disable the Timeline title links so they can get to single. I have configured the Cool Timeline Pro Settings >> General Settings >> Display read more? : No see screenshot – https://www.screencast.com/t/ble9PCoJwlpg
But the titles are still inked https://www.architecturalteam.com/timeline-development/
Also, why are the font awesome icons off centered?
Hi there,
Thanks for purchasing Cool Timeline Pro.
1.) You active theme is overriding our plugin’s icon styles that’s why icons are not in center. In order to fix this issue add given below custom css in Custom Styles option:- https://docs.coolplugins.net/doc/cool-timeline-pro/settings/extra-settings/
.cool-timeline .timeline-post .timeline-icon .icon-placeholder{
float: revert !important;
}
2.) Please make sure you have clicked on “Save Changes” button after made changes in Cool Timeline Settings page.
Thanks
And what about the main issue with the Post title links? I dont want them clickable to the timeline single posts, if your #2 is referencing me saving after I changed the Pro Settings >> General Settings >> Display read more? : No. I have saved in a number of times.
Never mind, seems that there was some issue with CDN cache not releasing. Thanks for your help.
Hi there,
Glad to hear it.
If you like our plugin please try to provide a few minutes from your valuable time to add a review. Here is a link:- https://1.envato.market/CTreviews
Thanks in Advance
Hi,
I`m trying to use CoolTimeline plugin to put up day wise tour itineraries.
Is there a way for me to Create a timeline using custom content instead of creating stories and then choosing them?
Hi there,
Thanks for purchasing Cool Timeline Pro.
Yes, you can create timeline using custom content.
Please check below link to know how to create timeline of existing blog posts.
https://docs.coolplugins.net/doc/cool-timeline-pro/create-vertical-content-timeline/And let me know if you have further question.
Thanks
Had to reinstall the website on another domain need to deactivate license so I can re activate it on the new domain.
Hi there,
Thanks for purchasing Cool Timeline Pro.
We already have an option on registration page to deactivate the license to use on another domain.
Or Please share your license key at contact@coolplugins.net I will deactivate your license from our license manager, then you can use on new domain.
Thanks
Let me know if you have further questions.
Thank
Hi,
I have purchased a license, but it is assigned to me test site (planetgroups-test.xyz). I would now like to move the license to my primary site (planetgroups.net). Please advise how to do this.
Thank you.
Kevin Wiles
Hi Kevin Wiles,
Thanks for purchasing Cool Timeline Pro.
We already have an option on registration page to deactivate the license to use it on another domain.
Or Please share your license key at contact@coolplugins.net I will deactivate your license from our license manager, then you can use on another domain.
Thanks
Hi, I shared my License key to the suggested email address on Saturday. Kind regards Kevin.
Hi Kevin
we have updated your license key ,now you can use it on your new domain
Hey, is there an option to mix Timeline Stories (Stories – images, videos, facebook posts – based on Timeline Category) with Timeline Contents (Wordpress Blog posts – based on Wordpress Post Category) in one timeline shortcode put in wordpress page? Meaning that there would be two sources of data for one Timeline.
Hi there,
The current version of Cool Timeline Pro plugin does not support two sources of data in one timeline ( Blog posts & Timeline Stories ).
Thanks
Hey, is there a chance it will be implemented?
Sorry currently this feature is not inside our next development update but we will discuss with our development team and release as per demand in any upcoming updates.(*can not provide a ETA currently!)
Thanks for clarifying
How can i deactivate the plugin from my current (dev) site to live?
On plugin activation page, a deactivate now button will visible after activation so you can deactivate it to use on another site.
But if you have deleted your old site then share license key with our support at contact@coolplugins.net and we will deactivate it for you.
Great support!!!
Hi there,
Thanks for the appreciation.
I would greatly appreciate if you kindly give your valuable feedback on https://1.envato.market/CTreviews (if not already done).
Thanks in advance
When I login to the site I see a warning about the Cool Timeline plugin for active license. We already bought license for the site. I think it happen when we move site to live. the staging site no more support. can you please help us?
Hi there,
We already have an option on registration page to deactivate the license to use on another domain.
Or Please share your license key at contact@coolplugins.net I will deactivate your license from our license manager, then you can use on another domain.
Thanks
Hi,
Is it possible to open Youtube and Vimeo links in a lightbox? I don’t see this in any demo.
Thanks.
Hi there,
The current version of Cool Timeline plugin does not support Youtube and Vimeo links in Lightbox.
Thanks
Thanks for your reply.
I can’t use the timeline story as a slideshow because that’s not the effect I want.
I just wish I could use categories and open the photos as they already open when I don’t click the categories menu.
Thanks.
Hi there,
You are using your active theme’s lightbox, so the issue is with your theme’s lightbox. Please use the Cool Timeline Pro plugin’s lightbox( Cool Timeline Pro Settings >> Stories Settings >>Stories Images? : In Popup(Theme Lightbox) ), it will work fine.
Thanks
Hello. I purchased your plugin from Envato Market. First, I tried it on a test site to see if it worked. It worked, so I decided to run it in production, but when I moved the URL, the license was not transferred.
I talked to Envato Market about the license, and they told me to contact the author.
I am very confused. Please help me.
Hi there,
We already have an option on registration page to deactivate the license to use on another domain.
Or Please share your license key at contact@coolplugins.net I will deactivate your license from our license manager, then you can use on another domain.
Thanks
Custom date in settings “D F jS, Y” does not work. result is just “F j” on post timeline and that is a problem. Post timeline in WP Bakery is set to custom date which should use the settings from the main settings for the timeline settings section.
Edit: Weird, working now. I have no caching plugins on.
Hi There
Please enable given below setting to enable custom date https://prnt.sc/wei1ng
if you still face any issue please contact us at contact@coolplugins.net
Thanks
Good day. I have installed this plugin on a test site a while ago. Now that i want to use it, i can no longer use it. Is it possible to disassociate this licence of Verification Status: ❌ License is not verified yet! Your key has been installed on another domain(twana.baronsriding.horse)
Hi there,
We already have an option on registration page to deactivate the license to use on another domain.
Or Please share your license key at contact@coolplugins.net I will deactivate your license from our license manager, then you can use on another domain.
Thanks
Please fix my activation, this is BS.
Hi there, Please check your email inbox. Thank you,
I have not received any email from you. Fix my activation code please.
Are you getting any error message while trying to register plugin?
Could you please share screenshot and your purchased code at contact@coolplugins.net
It is an offline installation because I render my website to static, I emailed you.
Please check your email we have updated your license